"In this video of our EAM Work Management series, we cover the foundational concepts of Work Management in ServiceNow EAM, the most operationally rich module in the product. Topics covered: The 3 maintenance trigger types: Corrective, Preventive, and Condition-based The FSM plugin relationship (com.snc.work_management) EAM role requirements for work order creation and execution Assignment Groups that route work Work type (wm_work_type) templates that define task structures"