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EAM Install & Configure Part 3: Foundational Data: Users, Groups & Locations

ServiceNow Community · Oct 05, 2026 · video

"In this video of our EAM Install & Configure series, we build the organizational foundation that every EAM workflow depends on. Getting the sequence right avoids data quality gaps that only surface after go-live. Topics covered: The correct load sequence: Companies, Locations, Departments, Cost Centers, then Users Why each data type must exist before the first asset record is created Assigning EAM roles to users Common go-live problems caused by missing foundational data: blank locations, empty dashboard filters, and work orders that can't route"

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https://www.youtube.com/watch?v=c8Gro5NqdKQ