Optimizing Portal Search with Hybrid Search
New article articles in ServiceNow Community
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Sep 24, 2026
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article
Stop your service portal users from chasing results buried in search results. Hybrid Search aligns Genius Results with Portal Search for consistent, relevant answers on the first page.
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https://www.servicenow.com/community/ceg-ai-coe-articles/optimizing-portal-search-with-hybrid-search/ta-p/3601932