logo

NJP

What's new for Process Intelligence in the Brazil release

New article articles in ServiceNow Community · Sep 24, 2026 · article

I have never been to Brazil. But there's one Brazilian experience I've logged enough hours in that I feel qualified to open a release blog post with: the Brazilian steakhouse.

 

If you've never been, here's the deal. It's called rodízio, and the whole point is that the meat doesn't stop coming. Gauchos circle the room with sword sized skewers of picanha, sausage, whatever's off the fire that minute, and carve off however much you want right onto your plate. And the entire system runs on one small, brilliant piece of cardboard sitting on your table. Green side up means keep it coming. Red side up means giving me a second (or please stop, I don’t think I can stand up at this point).

 

That's a surprisingly accurate description of what we are shipping for Process Intelligence in Brazil.

Half of this release is about keeping the green side up. We're opening Process Mining insights to more people than ever, so the meaty process improvement opportunities are available to whoever needs it, wherever they happen to already be working. The other half is about handing you the card. Additional governance and controls, so you decide when enough is enough for certain users or types of process data.

 

It’s a fun analogy but it also maps to how we think about value here: every capability below either gets us to an actionable process improvement opportunity faster or gives you the confidence to roll Process Mining out to more of the organization, closing the distance between what's actually happening in your workflows and improving them.

 

Let's work through the menu.  

View original source

https://www.servicenow.com/community/process-mining-blog/what-s-new-for-process-intelligence-in-the-brazil-release/ba-p/3601833