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🤖 Autonomous IT Academy Recap: Your Top Questions on AI Agents & Otto for Incident Management

New article articles in ServiceNow Community · Sep 22, 2026 · article

Thanks to everyone who joined our Autonomous IT Academy session on Activating AI Skills and Agents for Incident Management! Here's a full roundup of what the community asked, organized by topic including documentation links for the questions that were answered live in the moment.

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https://www.servicenow.com/community/itsm-blog/autonomous-it-academy-recap-your-top-questions-on-ai-agents-amp/ba-p/3600689