The payoff. Claude reads an incident through the MCP server, then updates the urgency and adds a work note, permission prompt and all. Built on a Scripted REST API and OAuth. 📘 Full written guide: https://www.servicenow.com/community/developer-advocate-blog/building-an-mcp-server-on-servicenow-and-connecting-claude-to-it/ba-p/3588171 #ServiceNow #MCP #AI #Claude #ITSM