Understanding Platform Analytics: A Recipe for Better Dashboards
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Sep 03, 2026
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When people first learn Platform Analytics, they often encounter a long list of new terms:
- Indicators
- Indicator Sources
- Breakdowns
- Breakdown Sources
- Data Collections
- Dashboards
The challenge is that these concepts are typically introduced individually, making it difficult to understand how they work together. One way I like to explain Platform Analytics is by comparing it to baking a cake. Just as a recipe combines ingredients to create a finished product, Platform Analytics combines data, calculations, and visualizations to create meaningful dashboards.
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https://www.servicenow.com/community/platform-analytics-articles/understanding-platform-analytics-a-recipe-for-better-dashboards/ta-p/3594634