Previous: https://youtu.be/fuQcrKRuYn0 Full written series: https://devlink.sn/mcp-server-console-series The moment of truth. I ask Claude for the details of a real incident, then have it update the urgency and add a work note, all through the MCP server built across this series. 📘 Step-by-step directions and scripts to copy and paste: https://devlink.sn/mcp-server-console-series ## In this video - Asking Claude for incident details and approving the tool call - How the payload travels from Claude to the MCP server to the REST endpoint - Updating urgency and adding a work note with the Update Incident tool - Verifying the change landed on the record - What's coming next: flow actions, Now Assist skills, knowledge graphs, and subflows ## Timestamps 00:00 - The moment of truth 00:10 - Reading an incident 00:33 - Updating urgency and work notes 00:57 - Verifying the update 01:09 - Recap 01:18 - What's next in the series #ServiceNow #MCP #AI #Claude #ITSM