Why multilingual content is a business risk, a compliance question, and an AI-readiness problem - not just a translation checkbox - with ServiceNow's Lyena Solomon. #ServiceNow #Localization #Globalization #AI Chapters 00:00  Cold open: "half ten" and the meaning problem 00:29  Welcome + episode topic 00:53  Meet Lyena Solomon 01:12  Why this isn't just translation 03:49  The word "order" - context matters 05:05  What is language governance? 06:04  Translating "pizza" 07:03  The regulatory reality (Quebec, EU AI Act) 09:30  Self-localization: Maori and Inuktitut 13:23  The real business risk of inconsistency 15:43  AI readiness and language risk 16:28  A support ticket in three languages 20:32  It's about trust, not just translation 21:11  Closing thought: the joy of understanding 22:17  Wrap-up + subscribe For more about ServiceNow - https://www.youtube.com/@ServiceNowDocs To watch these episodes on YouTube - https://www.youtube.com/watch?v=yxoHmZj5gOk&list=PLCOmiTb5WX3qvGq7Cp3o2KkCiplJyqQOK   See omnystudio.com/listener (https://omnystudio.com/listener) for privacy information.