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How to Build Dynamic Playbooks Part 1: Overview and Conditional Activities - Workflow Automation CoE

New article articles in ServiceNow Community · Aug 11, 2026 · article

This article introduces four adaptive design patterns, conditional activities and stages, decision-based branching (decision activities and decision stages), playbook variants, and nested playbooks, and points you to a dedicated deep dive article for each remaining pattern.

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https://www.servicenow.com/community/workflow-automation-articles/how-to-build-dynamic-playbooks-part-1-overview-and-conditional/ta-p/3585729