Build an AI agent Lab - Part 2
ServiceNow Community
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Aug 07, 2026
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video
Welcome back to the Build an AI Agent Lab series! In Part 1, we built our AI Agent from scratch in AI Agent Studio. Now it's time to put it to the test and create a use case that wraps the Ai agent. In this episode, we focus on: ✅ Running test conversations to validate agent behavior ✅ Checking how the agent interprets instructions and triggers ✅ Identifying gaps, edge cases, and unexpected responses ✅ Iterating on the agent's setup based on test results ✅ Tips for structuring a solid testing routine before deployment
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