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Process Mining in Minutes - CSDM: Visualize Services

ServiceNow Community · Jul 06, 2026 · video

Jumpstart your CSDM adoption by using Process Mining to visualize your Business, Technology, and Application services with their operational status and support groups in a single multi-dimensional map, surface the data quality and CI traceability issues that distort incident impact assessment, and use before-and-after compare as evidence of progressing forwards on your crawl-walk-run-fly journey.

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https://www.youtube.com/watch?v=bdrEXIwFxJE