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Process Mining in Minutes — Minute 14: CSDM - Visualize Services

New article articles in ServiceNow Community · Jul 06, 2026 · article

Wondering how to implement CSDM? In Minute 14, see how Process Mining lets you visualize your Business, Technology, and Application services with their real operational status and support groups, surface the data quality gaps eroding CI traceability, and use before-and-after compare to speed up your CSDM crawl-walk-run-fly journey. Stop proving adoption on a diagram. Prove it from the data.

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https://www.servicenow.com/community/process-mining-blog/process-mining-in-minutes-minute-14-csdm-visualize-services/ba-p/3550051