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The CI Eligibility Standard: deciding what becomes a CI

New article articles in ServiceNow Community · Jul 05, 2026 · article

A request came to turn our docking stations into CIs. The platform was right; the request and the advice weren't. The failure wasn't technical - it was the absence of a written rule. Here's the CI Eligibility Standard: two gates that decide what earns CI status, before you build it.

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https://www.servicenow.com/community/cmdb-blog/the-ci-eligibility-standard-deciding-what-becomes-a-ci/ba-p/3568600