Discover how to navigate the Best Practices Library and use Success Packs to find role-specific guidance for your ServiceNow implementation. This video was recorded in the Australia release. For more information about the Best Practices Library, see: ServiceNow product documentation: Best Practices Library: https://mynow.servicenow.com/now/best-practices/home ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow Insights Podcast: https://www.servicenow.com/community/community-resources/servicenow-techbytes-podcasts/ta-p/2305455 For general information about ServiceNow, visit: http://www.servicenow.com/