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AI in Government: How AI Control Tower can help

New article articles in ServiceNow Community · Jun 08, 2026 · article

Having predominantly work with Australian Federal Government clients, we are starting to  see the journey to adopting AI by departments and agencies, and development of AI framework and policies for government.

Microsoft 365 being a dominant solution with the Australian Federal Government departments/agencies utilise, with AI Co-Pilot slowly but surely being utilised. There are also Azure, AWS, Google Cloud Platform (GCP) that are used within Government, and also present AI capabilities.

With many AI models or platforms in play, how do we help government to manage them effectively?

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https://www.servicenow.com/community/architect-blog/ai-in-government-how-ai-control-tower-can-help/ba-p/3555227