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ServiceNow Process Mining for IT Change Management

New article articles in ServiceNow Community · May 27, 2026 · article

Your change success rate looks healthy. But how many of those successful changes were Emergency in name only, bypassed governance steps mid-flight, or quietly closed while their child tasks were still running? In Change Management, the risk lives in the path a change took, and one layer deeper, in how its tasks were actually coordinated. Twelve recognizable patterns every Change Manager should learn to spot, across both the Change Request lifecycle and the Change Request–Change Task coordination layer beneath it.

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https://www.servicenow.com/community/process-mining-blog/servicenow-process-mining-for-it-change-management/ba-p/3549809