If your bank is upgrading to ServiceNow Zurich, stop looking at the release notes.

Most banks pay for this upgrade but fail to get the return because they sequence the wrong features. You should not be funding niche connectors right now. You need to fund the AI Control Tower, the zero copy Workflow Data Fabric, and FSO Disputes Management first. If you scale AI before setting up that control tower, your CRO will shut it down anyway.

I just dropped a full architectural breakdown of the exactly 7 features banking leaders need to fund first, plus the 90 day roadmap to get them live. Click the link to watch the full video.