logo

NJP

Process Mining in Minutes — Minute 8: Detect & Avoid Non-conformance

New article articles in ServiceNow Community · May 25, 2026 · article

You can design the ideal process. Getting work to actually follow it is the hard part. Skipped steps. Out-of-sequence activities. SLA breaches. These don't show up as failures. They show up as records that look fine on the surface but quietly take weeks longer to complete than they should. The fix isn't more training, more reviews, or more dashboards. It's making the ideal path the easy path. Minute 8 of Process Mining in Minutes shows how to detect non-conforming records, generate a Playbook in one click to guide staff and prove the impact of improvement.

View original source

https://www.servicenow.com/community/process-mining-blog/process-mining-in-minutes-minute-8-detect-amp-avoid-non/ba-p/3545538