In this video, we explore a critical challenge for platform owners and architects: AI activity happening outside the system of record. Inside ServiceNow, AI is governed properly. Every action is tied to a record, permissions are enforced, workflows are tracked, and audit history is intact. That’s how enterprise systems are designed to work. But what happens when AI moves outside the platform? In this video, we break down: -What “Shadow AI” is and why it’s a growing risk -How AI usage outside the platform leads to fragmented decision-making -Why audit trails can become incomplete—even when records look clean -The gap between governed AI inside the platform vs. untracked AI outside it -Why platform teams need fewer AI surfaces, not more We also explore how Now Assist helps bring AI activity back into the platform—where it’s traceable, governed, and aligned with existing workflows. By the end of this video, you’ll understand why keeping AI inside your system of record is key to maintaining accountability, visibility, and control at scale.