ServiceNow CSDM Explained: How Foundation Data Cuts MTTR
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May 14, 2026
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ServiceNow CSDM is more than data structure. It is the foundation that helps your team connect incidents to the right services, CIs, and support groups so you can cut MTTR and improve SLA performance.
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https://www.servicenow.com/community/architect-articles/servicenow-csdm-explained-how-foundation-data-cuts-mttr/ta-p/3543265