Create a Universal Request to raise issues that do not fit into predefined case types or involve multiple departments. Role required: sn_slm.contact This video was recorded in the Australia release. For more information, see: ServiceNow product documentation: Create a Universal Request from the Supplier Collaboration Portal: https://www.servicenow.com/docs/r/source-to-pay-operations/supplier-lifecycle-operations/create-universal-request.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow TechBytes Podcast: https://www.servicenow.com/community/community-resources/servicenow-techbytes-podcasts/ta-p/2305455 For general information about ServiceNow, visit: http://www.servicenow.com