Service Exchange for Public Sector Digital Services connects a single citizen-facing portal with the government agencies that fulfill those services. Follow along as a constituent and an agency provider create and fulfill a service request - from browsing a remote service catalog and submitting a request, to managing and fulfilling it using the CSM/FSM Configurable Workspace. #servicenow #servicenowdemo #serviceExchange #publicsectordigitalservices Role required: sn_gsm.agency_agent This video was recorded in the Zurich release. For more information, see: ServiceNow product documentation: Using Service Exchange for Public Sector Digital Services: https://www.servicenow.com/docs/r/government-industry/psds-servicebridge-using.html ServiceNow Training and Certification: http://www.servicenow.com/services/training-and-certification.html ServiceNow Community: https://community.servicenow.com/community ServiceNow TechBytes Podcast: https://www.servicenow.com/community/community-resources/servicenow-techbytes-podcasts/ta-p/2305455 For general information about ServiceNow, visit: http://www.servicenow.com