Now Assist for CSM Configuration Short: AI Wrap Up Codes and Recommendations
ServiceNow Community
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Apr 17, 2026
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video
Learn how to configure AI generated wrap codes and recommendations. This video walks through the activating the AI Wrap Skill, configuring wrap up codes and setting AI generated wrap up codes to invoke manually.
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https://www.youtube.com/watch?v=B7lkh2OsJEE