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Designing a CSDM-Aligned Service Taxonomy

New article articles in ServiceNow Community · Mar 12, 2026 · article

As organizations adopt the Common Service Data Model (CSDM), one of the most foundational activities is designing a service taxonomy that accurately reflects how technology services support business capabilities. While CSDM provides a standardized framework for organizing services and configuration items, it does not prescribe the exact taxonomy that every organization should use. Instead, it establishes the structural layers within which organizations must design their service architecture.

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https://www.servicenow.com/community/developer-blog/designing-a-csdm-aligned-service-taxonomy/ba-p/3506888