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Application Services vs. Technical Services: Understanding the Critical Boundary in CSDM

New article articles in ServiceNow Community · Mar 12, 2026 · article

The Common Service Data Model (CSDM) provides a structured framework that enables organizations to model their technology environments in a way that aligns infrastructure, applications, and operational services with business outcomes. While the overall structure of CSDM is widely understood, one of the most common areas of confusion during implementation is the distinction between Application Services and Technical Services.

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https://www.servicenow.com/community/developer-blog/application-services-vs-technical-services-understanding-the/ba-p/3506892