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CSDM Governance: Sustaining Service Data Quality at Scale

New article articles in ServiceNow Community · Mar 12, 2026 · article

As organizations mature their digital platforms, the Common Service Data Model (CSDM) increasingly becomes the foundation for how services, applications, and infrastructure are structured within the enterprise CMDB. CSDM provides the framework that enables organizations to understand how technology supports business capabilities, connect operational processes to services, and align technical systems with business outcomes.

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https://www.servicenow.com/community/developer-blog/csdm-governance-sustaining-service-data-quality-at-scale/ba-p/3506872