Assistant Analytics: Adoption & Engagement tab
New article articles in ServiceNow Community
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Mar 10, 2026
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Want to know if your AI assistants are actually being used—and delivering value? In this breakdown, we explore the Assistant Analytics Adoption & Engagement dashboard and the key metrics that reveal how users interact with your assistants. It's not just about raw conversation counts; it's about understanding user growth, engagement patterns, how efficiently your assistants are using resources, and which channels are driving the most activity. Think of it as your adoption health dashboard.
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https://www.servicenow.com/community/servicenow-ai-platform-blog/assistant-analytics-adoption-amp-engagement-tab/ba-p/3503228