ServiceNow Store Highlights (SSH) v01132023
[Music] hey everyone it's Justin thank you for watching and welcome to my house that's Justin's house in this video it's time for servicenow store highlights or SSH version 113 2023 that's right it's the Friday the 13th edition burst Friday through the 13th edition of servicenow store highlights I've got a small list again for you it's not been as busy in the servicenow store we only have 30 applications that actually are were updated since our last video on January 6th so we'll hop right in and get started the first one to check off our list is in compatibility updates toughen orchestration Suite had a compatibility update you're also going to see it in the fixes list in addition to being compatible with Tokyo they released a bug fix in that so let's hop over to those fixes and see who else is in there cyber reason endpoint protection platform logic monitor Incident Management integration new cation and then toughen orchestration orchestrations Suite I can't talk today that we just saw in the compatibility updates we did unfortunately have a few release notes fails uh one is cmdb connect and core had uh Missing release notes Pronto forums mobile forms for field service execution uptime and z-scale or digital experience zscaler had another update I don't know if they just forgot to put the release notes in this particular application but in case you're new to the channel haven't seen a release notes fail this one same release notes as previous release notes we'll go ahead and open up the servicenow store so you can see what that looks like when Justin said there's a release notes fail you can see version 2.0.1 the new release contains deep tracing integration which allows users to create DTS sessions from the servicenow instance same thing as the July 4th edition and the May 3rd Edition was the initial release so there was a new release but I don't know what to tell you is new because the release notes were a fail and that's our list of really fails for this particular batch of updates next up is going to be I think that was everything yeah so let's go to our new releases we had a couple new releases am Swan on premises Confluence pages to KB I thought this was pretty cool I get a lot of questions when we're especially talking to jira customers who are lasting customers that are moving to service now well what about our Confluence Pages what about our Confluence knowledge well looks like ms1 has a solution for you hosted her on-premise Confluence and servicenow Integrations which can help Confluence users migrate their space and pages into servicenows knowledge articles key features are migrate on-premise Confluence Pages as servicenow knowledge articles and migrate and link attached images and documents a Confluence pages to servicenow knowledge articles so interesting new app from anseln on-premise Confluence pages to KB BT change management integration I had to look up what BT meant so all of my UK friends can laugh at me British telecommunications released a couple of new apps one of them was change management integration key features there a quick and easy way to raise a manager change requests see the latest change request updates from BT in real time proactively raise change requests by BT no need to spend time calling an agent for an update confident that your data is being treated securely by BT and no integration required just add the app to your servicenow instance so I said there was more than one up next it's problem management from British telecommunications pretty much the same thing you saw with changes but related to problem management and I believe there's one more or request management integration now that's an interesting one there's a little bit more going on with the request than there are with changes and problems so quick and easy way to manage those requests and the catalog tasks see the latest request updates from BT no team to spend time calling agent for an update and same stuff as the other one no integration required just add the app to your instance so three new apps from BT thank you British telecommunications next is Task government Solution Center and Powers agencies deliver seamless self-service for constituent constituents and improve efficiencies for agencies I hope I'm saying that right with this joint offering servicenow and cash deliver a centralized portal harnessing the power of flexible case management that key functional features are data models for industry government services constituent experience for government services agent experience for government services framework to build applications services and experience for government services and dynamic language translation enabling agents to provide inclusive service in multiple languages the technical features are case type Services a constituent 360 constituate data model government services received by a constituent man if I'm not saying this word right I've already said it a lot so if I did leave me a note in the comments or correct me please new government services portal new user registration agent workstate sports for your agents look up and verify constituents that's what I want to say constituents new constituent creation experience government case type view and Forum Services offers or views and forms and extend government case types to build new applications so transform constituent experiences now the Justin can pronounced right and it gets to the end of the future review for Cask government Solution Center but we'll leave all that in you know I'm not I am human I I promise I'm human um and I've mispronounced things once in a while next is oh great something else I can't pronounce Firma height I hope I'm saying that one right if not leave me a note in the comments uh summary is to manage company cabins oh that's right manage company cabins for your employees and administration to use a hundred percent out of the box so stop everyone I want all of us to go to our employers and talk about what they're doing in Norway here in other countries in the EU and we need to talk to our employers and why don't we have cabins that we can use I think this is pretty cool and they're integrated with service now so you can do the reservations that's really awesome they give a really good explanation that I thoroughly enjoy but let's go down to the key features for the company automate the process of booking and managing your cabins except automatic booking distribution manage change manually change the booking distribution in case it was incorrect and create remaining available booking slots for the employees that can book cabins register cabin feedback to inform the administrators write to a virtual accounting guest book your cabin reviews and greetings View and book through I'm already so jealous of this feature of this application itself and the fact that the these companies have cabins available in employees please if you work at this company or one of these companies and you let other people use your cabins let me know I could use a trip um to Norway or to wherever but anyways for my hype thank you so much for that new application in the store po Cruz automation uh enables Finance teams to engage with business owners to collect details monthly like details monthly are on PO based accruals key features are upload one line items uh one line open light items sorry notified business owners for inputs automated follow-up and preserve previous month commentaries And archiving so that's po cruels automation next on our list is zscaler told you there was another one from z-scaler I think the other one they just forgot were supporting this one but essentially is it the z z scaler digital experience or ZDX there's a digital experience monitoring solution delivered as service leader from the z-scaler cloud provides end-to-end visibility and troubleshooting of end user performance issues for any user application regardless of location key features ability to automatically create events in a customer service now and since whenever a rule configured in the z-scaler digital experience admin portal has been triggered pretty cool I think that's pretty neat so thank you everyone at the zscaler for that new application around event management last on our list after new releases are going to be the highlights so let's check out the highlights we'll start with one e virtual assistant updated the minimum required version of one e core which is a prerequisite if you remember from a few minutes ago one ecore was in our list of release notes fails so again I have no idea what to share with you updated from 1e but they're interdependent so I know that much other than that we don't know what happened uh next up epoxyo employee Hub user criteria can now be used with a configuration so if you are an epoxyo customer now you got user criteria Dell fix their version 3.0.0 spoke um some new catalog items rollback VDB from bookmark rollback vdv from snapshot and timestamp new flows the delphix spoke all data table refresh new subflows VDB and snapshot for VDB data table snapshot for dsource data table and bookmark data table and new actions to create a bookmark so very good thorough and detailed release notes from delphix thank you so much for that update to this book Flashpoint RBS vulnerdb provides flexibility for controlling vulnerability group creation as part of the vi creation process of the flashpoint RBS phone DB app I believe that's an enhancement I did go double check the notes on that it's not just a summary of what this does it is actually something new provided by Flashpoint next is inry celebrate employee recognition management enhancements to the points redemption flow multi-level approvals badges eligibility criteria multiple spot recognitions at a go improved user experience and forums performance fixes and the ability to post recognitions to a Microsoft teams Channel next up is canada.vm or vulnerability management they added a checkbox to allow overriding a risk score small But Mighty optimized AI Ops workspace removed the broken AI stats dashboard from the 360 insights page added the platform analytics dashboard coming soon text to that page that was removed and disabled the flow designer automated patterns and anomaly detection menu options until they can provide a fix for the broken links so thank you optimize for fixing those things and providing us some detailed notes on that the optimize UI Library the alert email view component will now check all menu options to see if they're selected table exists the alert email view component hid some of the optional columns and they're not being used and remove bad requests for user Avatar images in case in the case a user has not set their Avatar so three fixes for the optimized optimize DUI Library science lot science logic SL1 cmdb and instant Automation in their 1.0.74 release network adapter sync now takes advantage of the assist object Source info block when posting ire payloads file system sync now take advantage of the sys object Source infobox when posting ire payloads post to the IRA use bulk request to limit API connections and they're now tracked in servicenow instead of science logic to avoid internal API timeout configuration items pool now references the sys object Source table to allow for a multi-region device sync empty Fields can now be returned when updating from service now to science logic updated service requests to support multi-region company sync now supports multi-region servicenowl track which region organization associated with any given company an incident portion of the application has been retired science logic has another one for us waiting for it to load incident automation the update for version 1.0.6 includes a new scripted rest API to pull incident information from service now to science logic that's a No-No its serviced now snow is a copyrighted word everybody new import fields to sync data and more information added to guided setup for the scoped application next up is going to be this Swiss tool some general improvements improved branding capabilities by introducing CSS variables in the widget CSS streamline icon selection and UI action Styles additional additional icons for UI action Styles create a guided setup for adding attachment to the public record producer a added dictionary attributes to all table name fields add a dictionary attributes to all condition Fields honor the list style defined in UI actions and swiss tool buttons the Swiss tool form Improvement add an option display sections in the tabs highlight change Fields reload embedded and related lists automatically and added Swiss tool form option to disable the header context menu attachment handling improved drag and drop upload files directly into the folder improve table restriction for attachment types and improve placing attachment handling widgets within the Swiss tool form widgets and some localizability improvements or localization Maybe localizability support translation of widget instance tile titles support translations of embedded and related list titles and added translatable label field to file manager folders so a big mouthful there from the Swiss tool thank you for the thorough and detailed update Swiss tool next is going to be the Vera trans 4G connector you know translating is one of my favorite things to do on this particular episode or this particular Series so for this release we went from Japanese to English they fixed the problem that there was an error and the value stored in the output of convenience store payment credit so that was the fix in this release so if you are a user of veritrans 4G connector you may want to download that out that update for that fix last one of the Highlight section for this week's episode is going to be Vivid charts version 3.21.90 includes but is not limited to so there's other stuff there everybody updates for fixed issues with breakdown fixtures and fix it that breakdown filters not fixtures and fixed an issue with the AVG chart option on timed bar charts so that is your servicenow store highlights for Friday January 13th 2023 we only had let's see 30 for this week and that will do us until our next episode and next Friday I hope you found this video helpful if you did please like Please Subscribe or share it with somebody who you think might be interested and what got updated in the servicenow store since the last time they were in there and until next time don't forget to always be learning [Music]
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