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How to Close RITM when SCTASK is Closed using Business Rules

Import · Jan 08, 2023 · article

// Add your code herevar sct = new GlideRecord('sc_task');sct.addQuery('request_item', current.request_item);sct.query();

var totalCount = sct.getRowCount();

var sct1 = new GlideRecord('sc_task');sct1.addQuery('state', IN, '3,4,7');sct1.addQuery('request_item', current.request_item);sct1.query();

var completedtotalcount = sct1.getRowCount();

if (totalCount == completedtotalcount) {var ritm = current.request_item.getRefRecord();ritm.state = 3;ritm.update();

}

})(current, previous);

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