[Music] hey everyone it's Justin thank you for watching and welcome to my house that's Justin's house in this video it's time for servicenow store highlights version 127 2023 or January 27 2023 I've got up on the screen behind me what we're going to cover there's 38 new or updated applications in the store this week you can see them down here on the bottom we're looking at 1 to 20 of 38 and let's go back up to our filters here I'm going to cover in this episode fixes highlights new releases and of course our release notes fail in fact let's start there with the release notes fail there were a couple this week eight of them barcodes trueview change and internet connector Citrix it service management after daruva geofluent real-time translation for chat and ticketing eye defense Dynamic vulnerability risk prioritization info bit omni-channel notifications and international mobile service automation here's what you need to know about release notes failed there's no release notes or they're the same release notes as the previous release notes or there's just no information in there one of them actually had nothing so um there was an update and it's been versioned in the servicenow store but I don't know what to tell you what changed so that's why it's a fail it's a release notes fail so let's move on and talk about fixes there were a couple of apps that had some minor fixes out there configurable workspace for order management data sources by an elective one list approvals adapter order management for Telecom media and Tech and SMS notify so if you're using one of these apps there's a fix out there you might want to go look at it but it really wasn't enough to kind of dive into in this particular episode and that takes us to our new releases I'm gonna do this a little bit differently this week and I'm I'm going to do some editing and post and instead of reading through this I'm going to show you what these look like on the store so you're going to see Store applications like this casktravel nurse onboarding so what is this attract and retain top nursing Talent decrease cost with efficient automated processes and accelerate the ability to serve patients increasing Revenue so we've got a few pictures here I'll click on them and you can see what those look like there's a lady with a mask on there's a lady laughing about immunization and vaccine history and get to know us it looks like a little bit of a portal page there for this Cask nurse travel nurse onboarding portal functional features unique and Persona based user experience Persona based content modules and experience packs widget libraries will increase induction and set nurses up for Success custom experience packs Journey accelerators prescribed life cycle events and relevant activities technical features are the automation of life cycle events and associate activities functional process expertise servicenow technical expertise and a manager order guide so that is your key features for this particular new application from cask up next on our new releases we have the CCT contact Pro connect service now to the CCT contact Pro unified agent unified agent desktop let's take a look at the graphics here first isn't that pretty there's little contact looks like it looks like in the service now and let's go back here so that's a number pad they're showing there and then a call in progress with Mr John Garner yeah my head's not too much in the way there and looks like there's a uh this looks like a fall a fail a fall I don't know um but there's a oh this is a different language so that's why I so disregard my interpretation interpretation of uh Dutch it looks like um but yeah that's the graphics for this one but what is it um key features voice Integrations and you can see the list there the different kinds of voice Integrations custom customer Journey agent desktop statistics email management with AI engine chat web web mobile bot API and contact Pro analytics with real-time reporting historical reporting analytics custom reporting so the goal here increase customer satisfaction optimize workflows and new services and inbound outbound callback in any media handling so those look like the requirements there for this new app from CCT contact Pro our next new app is CSD 2.0 for tanium let's take a look at that in the servicenow store leveraged titanium deploy within servicenow for deployment and revocation of software using service catalog requests so key features being helpers to quickly create all records necessary to deploy software from service catalog requests automation of software deployment using tanium deploy automation of software revocation and integration with Sam or software Asset Management one available to manage license information of the deployed software let's take a look at the graphics there a list of tanium applications there is one software catalog item to install zoom on a device and there's the titanium logo and contact support so that's the graphics on this one brought To Us by CSD 2.04 tanium and next on our list is going to be eyot security and service management let's take a look at that on the servicenow store orchestrate end-to-end processes for OT Asset Management OT change management OT service management and OT security if you're not familiar with the acronym OT that's operational technology so key features here end to end OT asset detection and contextual mapping inventory and management process security governance integrated with change management processes dedicated OT service and request catalogs OT security risk management process and on the technical side a servicenow cmdb with OT extension classes servicenow flow designer with out of the box workflow supporting OT Security Services and a predefined operating model templates adjustable for custom needs and requirements I don't have any graphics to click on this one for you so that is it for the OT security and service management up next is infoblox subnet integration for Discovery let's take a look at that on the servicenow store import infoblox subnet to create Discovery range sets and schedules so definitely a discovery feature key features how it works the flow gather info blocks ranges will gather subnets from infobox and dynamically create range sets and schedules if applicable for Discovery so this is a a term used in Discovery for defining IP ranges and schedules for scanning those IP ranges depending on the configured can configuration specify the properties page within the application so there's a connection and credentials and it looks like some instructions for how to set this up so if your inflow blocks user and you want to try this definitely check it out let's look at the graphics there's that property page they mentioned in the notes there there's the workflow or flow and Flow Design I'm so happy to see flow designer and an app in the store like this and some of the Discovery range sets so here we got the wrap Dev office and home office and the ranges for those and some info box IDs are pretty interesting yep so that's our three pictures four info box subnet integration for Discovery up next is going to be intento translator service spoke let's take a look at that on the servicenow store this is to maintain language inclusivity of your Global employees so key features access to 40 plus machine translation engines via intento including custom language models optimize data processing workflow for real-time translation augmentation of machine translation with Source quality improvements consistent terminology tone of voice and more and smart routing allows using different machine translation models based on language pair and use case let's take a look at the graphics there are some knowledge blocks or no knowledge articles not knowledge blocks and you can see the different languages there I think I see French let's take a look at the second one here there's the virtual agent and looks like some more French let me know in the comments down below if I've got my languages wrong and the other side of a chat conversation for with an agent there you can see the responses coming through and that's back to the original Graphics the three nice Graphics there from intento translator service spoke up next is Nitro Discovery let's take a look at this on the servicenow store Nitro Discovery near real-time discovery of network ecosystem through Zeus Auto Discovery and Reconciliation framework I have no idea what that means but it sounds cool uh key features uh Discovery across the network ecosystem made available in your servicenow instance discover the Telco Network equipment equipments present in the network ecosystem through Zeus Auto Discovery so they're just regurgitating what was in the description uh reconciled inventory discovered Telco Android includes the rack shelf slot card Port maintained in the contained slash contained by a hierarchy to ensure coherent Integrations across interfaces and they give that way out there again rack shelf slap card Port let's take a look at some graphics for this one I got a nice diagram there of all the ports it looks like in a radial form there's what it looks like in the related items if you're looking at a configuration item and there is a list of Telco equipment in service now so and there's a video so go check out the video if you're interested in this new app from Nitro or it's from the obvious Solutions Inc but it's called Nitro Discovery and next up is pagerduty for customer service management let's take a look at that on the servicenow store improve customer satisfaction when when they interact with your organization key features pager Duty 4 customer service or CSM customer service management streamlines customer communication and prevents a loss of critical time when a technical incident impacts customers so this new offering and pager duties customer service operations business line supports teams working in servicenow CSM and Technical teams in pagerduty are working off the most up-to-date information and can go app can elaborate seamlessly so agents have a direct line of escalation and communication with engineering on incidents in pagerduty and can receive updates on active alerts either through the pager Duty status dashboard or directly from an incident they are subscribed to without leaving servicenow so let's take a look at this here is the status dashboard that they just referenced looks like that is in the uh either service operations or agent workspace because I see the little helper icons there on the right okay so it's agent workspace it looks like where this is the dashboard you can see pagerduty there on the right an incident there on the left and there's the status dashboard so that is more status dashboard all right so that is what's new from pagerduty 4 customer service management next on our list is Quick Start catalog and engine from kindral let's take a look at that in the servicenow store zero Touch catalog process engine brought to you by kindral key feature is request fulfillment change management task sequencing and configuration management uh what's going on here folks is an application that automates the Fulfillment of catalog items can be used to provide a zero touch solution to execute requested items change request tasks and automated actions such as configuration item creation and modification okay so release notes for this one key features I don't know why these key features aren't up there one example catalog item register a new business app a reasonable flow to automatically approve the catalog request when submitted another reusable flow to automatically apply and a catalog tasks to the Rhythm and manage the life cycle of that task a reusable subflow to automatically create a change request as a child of the Rhythm and apply a delivery plan and a flow to automatically sequence both service catalog tasks and change tasks this is really interesting this is click Start catalog engine from kindral I'm going to let you see me go back to my I'm going to mark this as a possible one to look at in the future all right up next is Right star scanstar asset tracking let's take a look at that on the servicenow store mobile barcode asset tracking solution for itsm key features easy to use asset tracking that allows you to create update assets on the Fly maintains data Integrity by limiting entry of incorrect asset tag one button audit and configuration is highly customizable within the app supports the following workflows receive track verify audit and check assets let's take a look at the graphics we got a YouTube video so if you're interested in that we've got a mobile solution there a Mobile app does not look like the now Agent app or Now app and there's that mobile app there another view of that and there's another view of some auditing some laptops and what else we got okay there's this iOS Android and Enterprise scanners like zebra or zebra if you're in the UK and uh there you go that's it for right star scan star asset tracking all right and last on our list is Snick security for application and vulnerability response I don't know if I'm pronouncing that correctly so leave me a note in the comments if it's Snick or snipe Snick I think it's stick monitor all your vulnerable open source dependencies reported by snake it looks like a doberman or some kind of canine there in the logo but enough of that create an update servicenow application vulnerable items or avits automatically from Snick open source SCA findings automatically prioritize vulnerabilities found across the sdlc uh route tasks the correct teams and facilitate better collaboration across the organization View application vulnerabilities via Dash bars dashboards to see current status remediation reports and executive summaries in one place and calculate vulnerability risk and determine priority using surface now's vulnerability account calculators combine with snicks industry leading intelligence let's look at some screenshots there's an application of vulnerable item record there is a avit prioritization report so this is a specific to the Snick dashboard it looks like there is a vulnerability calculator so for Snick and it's using a Snick risk rule looking at the source is Snick I hope I'm saying that word right and there are some Integrations fixed vulnerabilities import project and organization's import and a vulnerability is import so that's it that is the screenshots for this new app Snick security for application vulnerability response alright everyone next on our list is going to be the highlights for our highlights we have 14 of them I'm only going to go through the store if it looks like we should but from avener contract flow Enterprise Edition with pre-integrated onboarding flow and obligation flow applications Adobe sign integration for e-cig we revamped grid view cancel contract action configurable workflow ability to save draft contract requests asynchronous extraction process and contract compare feature that enables comparison between original amended and renewed contract version so if you're looking for a CLM contract lifecycle management looks like this avener contract flow update introduces some cool functionality next on our list is epoxyo employee Hub additional functionality and what they're calling a minor release looks like a version 1.5.1 an instance option was added to Define configurations add a reset button add a disable secure query button or option and need to config the title subtitle Fields have been converted to field lists added a UI action on the configuration to open the active query in the list view updated the five demo data records and some minor bug fixes facility management application new feature separate process or separate process for project management changes on the state flow Gantt chart view of event tasks Financial overview of event proposal and automatic creation of facility orders new features towards automatic creation of multiple facilities suborders new features on visit management now supports recurring visits bug fixing on topics such as exchange integration space planner floor plans product lists Auto reservations process I'm going to click on this to see who makes this this is made by dxc technology their facility management application so that answers that question right there we'll go on to the next update guardrails added additional system scan functionality and pipelines now natively supports creation obtained requests change approval check and change window check info bits spoke January release send WhatsApp text template thank you info bip nucleus security contains multiple enhancements to create a better user experience and increase the usability of integration simplified onboarding process to speed up implementation enhance logging support for simple or troubleshooting and new properties page to organize available options next is omada service catalog business contacts field will be hidden at the accident this request form in omada is set to Hidden server side nice little update there qualis core host detection grouping functionality control logging from scheduled import configs and other enhancements and fixes qualis vmdr added some vmdr task groups MSP domain support false positive and exception processes and the ability to create change requests and have multiple tasks Associated for tracking affected CIS or configuration items sassafras always wanted to say that word sassafras all site item integration remapped mini data fields to be more service now friendly enhanced handling of linked data clearly of dmarc Records created by the integration add an option to import display records enhanced model parsing and normalization and additional import options for creation of linked data types simple data separation added a query caching capability to improve data access speeds and instances where a complex separation rule is long running TeamViewer Enterprise Integration supportive TeamViewer management groups and cleanup of unintended access setup trisentis test automation added support for Tokyo a re-run Case Creator ability change the Case Creator to include risk assessment actions and a fixed script to Archive older tests from trisenta Zoom contact center our last update oauth flow now includes State parameter and update open frame API Source URL so that is your servicenow store highlights for the week of 127 2023 we had 38 total I hope you found this video helpful if you did please like Please Subscribe or share with somebody who you think might be interested in what got updated and what's new in the servicenow store and until next time don't forget to always be learning [Music] foreign [Music]