effective automation requires full visibility into processes and data driven decisions but achieving end-to-end process transparency can be an uphill task take this it operations process as an example where the average resolution time for incidence is trending upwards ordinarily identifying the root cause of this trend would involve pulling together information and reports from disparate systems and sorting through snapshots of historical data but with process optimization on the now platform automated Discovery and the interactive process map make it simple to cut through the complexity with a clear view of the process and the root cause inside you can begin streamlining this process by raising automation requests and whether you're using servicenows out of the box workflows or your own custom workflows built with app engine and automation Engine with automation Discovery you can quickly uncover hidden inefficiencies and identify opportunities for further automation finally regardless of the automation approach you settle on servicenow has you covered API automation that connects systems UI automation for repetitive manual tasks or even intelligent document processing for high volume document based use cases it's all available on the now platform eliminating the need for additional tools data migration and expensive Integrations with all of these amazing capabilities on one single Cloud platform you gain the power to discover analyze improve and monitor your automation landscape so you too can say yes to unprecedented performance