hello and welcome to all the viewers on this video it's fantastic to sit here today my name is alexander jungstrom and i am the managing director at inner and partners and today with me here is my colleague michelle hi hi i'm i'm fine thanks yeah so my name is michelle i'm the lead strategic advisor at aina and partners and i think today we're talking discovery that is correct so let's speak a little bit about why companies choose to invest in servicenow discovery and there are two main reasons for this the first reason is to get an insight into your id infrastructure it doesn't matter if it is on-prem if it is in the cloud or somewhere else you want to have that visibility right correct now the second part that would definitely be that you want the data to be up to date up to date of course exactly yes so what better way tend to to to automate right exactly automate data gathering and the consolidation information which leads of course to the first value better data quality exactly so so you you reduce the amount of sources like if you look at at how you would usually populate database databases with external sources such as regular excel imports maybe you have something like sccm in place no matter you usually would need to integrate multiple sources into a database and discovery well would also unify uh this into one tool right exactly okay so that is that is already also another value yeah it makes it easier to manage right yeah so but easier to manage is not only having one tool right so it's as much about the ease of management in terms of educating the staff to using the tool maintaining it across a long time scaling the tool scaling yes very important um yeah because that is where it differentiates from it from a tool for me uh we it's it's a platform feature right and and the tool is usually uh um a specific area a silo while a platform especially service now addresses a wide range of of areas and departments within an uh enterprise yeah and so does discovery yeah right but perhaps the most let's say common um factor for all of these things is that when you have one tool you get a standardized way of formatting the data and you just use this single tool to grab the data regardless of where it is so that is of course a huge benefit compared to what you mentioned sccm and excel and so forth so in the bottom line [Music] better quality uh and consolidation leads to better awareness right yeah so uh and this uh in the entire operational aspect so and what what are the benefits of better awareness in every aspect well it's it leads of course to reduced risk and reduced cost yeah right yeah absolutely absolutely fantastic so now when we know a little bit more about why and the value what are we going to do now well i i think it may be uh good that we address like a bit what uh so where do we start uh with discovery what are the capabilities a bit because um yeah actually when do we consider discovery in our roadmap yeah so let's have a look at the roadmap here shall we yes so uh we have this well it's called item maturity uh overview i personally like to call it capability roadmap because it highlights which uh solution comes at which step of of uh you scaling up yeah right and usually we start with the itsm as an entry point so either customer have itsm service now already uh before they did that already a year ago maybe some customers they just consider right now going into ytsm and others they say let's take the full package itsm it operation management all in one go yeah right the idea here is to to provide of course a unified process across multiple departments regions with end-user accessibility in mind right we want to digitalize our service catalog right but then uh on the in the back end for the operations what is more important is governance standardization of the the configuration management process how it is called right so how do we manage the configuration of our i.t landscape how do do we do we attract this how do we put that into place once we have these processes this governance these ideas in place well that is already a solid foundation but it is still very manual okay and and and that is where you would then in the next step consider discovery you want to automate as much as possible and discovery being an automation tool well it's the perfect first step right so what you're saying is that discovery is merely the tool to populate the data but you still need to rely on processes to keep that data up to date to verify the data yes absolutely i mean uh governance uh and strategy is not to be underestimated or neglected right um just putting discovery in place it won't do much by itself no no in the end it's just it's just discovering data yes yes exactly right um so yeah discovery as such is done well first of all it's optimizing our our configuration management process to create visibility into the it landscape so basically analysis address you addressed at the beginning is in other words we keep track of it yeah simple as that then the other advantage is by by uh discovery well it's either agentless or agent-based uh the advantage is that we can apply it to a multitude of machinery because let's say is it in a big enterprise we're not talking about 100 machines that could be tracked in excel we're talking about potential thousands of devices in local data centers and now going into the cloud and user devices so we need to have different mean different means to to address this um which then of course is our uh combined wealth of data that we are going to put into that central uh database and it serves as our foundation for scaling processes into into the enterprise and we are often talking about incident management here or maybe change management but outside itsm there is of course also like security operations that profits off of it um you have also customer service management that kind of thing off of it software asset management yeah iot is a very big topic as well um so it's it's it's very extensive as such right and if you combine that with let's say the the strategic pillars that we're referencing then you are set for success you are set for success and all your your uh your processes as well right because now you have the foundation to basically create a holistic picture of your not only of your iot landscape but also of the services that you provide inside as well as outside of your company i mean you can you can it's it's not only i.t anymore and an internal iti i.t is is everywhere today in the business so so we need to be able to to be as as optimized and as improved as possible in most aspects so that we can serve business uh requirements our customers we can serve our employees we can serve ourselves it's it's all about yeah standardizing consolidating and thus being able to digitalize excellent excellent good summary so with that in mind if you are curious more about discovery the methodologies around it and just staying up to date with the latest news i recommend you to subscribe to the interim partners youtube channel but of course also keep up to date with our webinars and our content through our linkedin page but if not anything else then thank you a lot for it for the valuable insights well thanks for having me again fantastic all right see you next time see you next [Music] time you