foreign Chuck tabassi here with another servicenow did you know before we get any further I want to remind you to like the video if you find it helpful and subscribe to our channel so you don't miss any other great hints and tips I'm not alone today I've got Dan Senate back with me Dan what have you got for the servicenow viewers well first I have a question for you Chuck in your uh inbox do you have any rules set up to maybe move that tsunami of uh inbound emails from servicenow maybe into a different Corner yes yes and very yes very yes well I'll tell you what what we have for our viewers today is the capability on the platform called email digest which allow you the end user to select how how much of the email you want to have bundled into a digest so instead of getting all those rapid fire emails you can actually have them cut down into a single email in a duration that you choose so if you don't mind I'd love to show the viewers how this works let's talk more show let's talk more show all right so we're going to start out I am logged in as system administrator who happens to be working on the service desk today and we're going to open up an incident for me which I'll flip over to as the end user here in a little bit what we're going to do is we're going to create a demo incident without adjust okay all right and when we do this what I'm going to do is is for each incident that we do I'm going to do three quick updates in Rapid succession so the first update right update one very very useful information that that's going to help the user a lot and then then we got update too and again I'm gonna post that and then we can go and take a look at update three and we're gonna post this as you know with with the comments those are ultimately emailed out to our end users right the caller on the incident and as you can see here in the activity log those emails have all been sent and even if we switch over to the inbox of my email look at that it is filling up the inbox as one would expect right so let's let's improve this let's give the people the power here so we're going to flip over to my own user here so I'm going to end the impersonation ahead of the system administrator and I'm going to show the user how to set up their email digest so to do that in the upper right hand corner when you're logged into the platform you just click on your icon you go to preferences and then under the notifications option you are going to have the core UI tab from here you can search for the notifications that or notification that you want to have digested in this case it's going to be this comments left on the incident and when you click into it you're going to have this option for email digest when you select this and turn this toggle on you power to the people get the power of saying what interval would you like these email digests sent to you out of box it's one one in four hours or one in seven days there are different intervals that can be configured by your administrator for the sake of this demo we're going to do one hour so at this point I'm going to go back and impersonate the system administrator who's doing his hard work on the on the service desk today and we're going to create a new incident this time we're going to open it up for myself again but this time we're going to do demo two and this is with Digest so we have this saved we're going to go ahead and do our three updates we got update number one go ahead and post that rapid fire update number two and everything is better than three so update three we're going to post that as you can see in the activity log a couple different things that are different from last time first while all the updates are there but second you don't see all the individual emails going out and that's because if we hang tight for about an hour oh look at that an email let's go take a look at it we're in our inbox well look at that all three updates in one email that's exactly what we're looking for and it so so this is really awesome for users to be able to get the information they need in the in the way that they want to receive it Dan that's awesome I got one question sometimes when I go look at those notification preferences not every notification has the email slider the digest slider on it yeah that's absolutely right so in order for Digestive work the notifications in the system do need to be configured to be digestible I guess is that the word we want to use but uh yes digesting does need to be set up on the individual notifications so if you do have a an idea um you'll want to talk to your platform administrator uh to work to get that set up there's full documentation all you gotta do is look up email digest and you'll find all the information on our doc site so thank you very much once again Dan great information as always quick reminder viewer if you've got a tip or a trick that you've learned on the platform and you want to share it as a Blog a video social media or whatever be sure to tag it with servicenowdyk to be part of the community thanks again Dan and we'll talk to you again real soon thanks Chuck I appreciate it foreign