Introduction In this two-part blog series, we’ll identify the three main aspects for a successful Virtual Agent Implementation: Goal What you want to achieve Business Outcome What you want to get out ...

[

Introduction Many organizations have digital transformation as a strategic imperative, but few state a vision that translates into tangible and realistic measures of success that can inform planning a...

[

In this episode, Product Manager Sibo Ding tells us how natural language understanding (NLU) capability improves performance and user experience for Virtual Agent, AI Search, and other ServiceNow user...

[

Steve Miller1 ServiceNow Employee

This video demonstrates how we can setup the language translations in Virtual Agent in just 10 minutes. We can configure the Virtual Agent to respond in the User's preferred language. This encourages ...

[

This video is useful for the beginners in Virtual Agent. It demonstrates how we can create a Virtual Agent Topic in minimum efforts. In this video I have shown a basic topic "Report an IT Issue" by us...

[

by Gene Eun In the Tokyo release, we’re introducing several innovations that we’re thrilled about. In this blog, we’ll share what’s coming for Virtual Agent and an exciting new collaboration tool call...

[

Keep your Virtual Agent and Agent Chat up to date with the latest from the ServiceNow store! May 2022 store releases, available now Complete release notes and list of releases here. Conversational int...

[

Victor Chen ServiceNow Employee

I think we’ve all run into it – you are using a chatbot, you type in something you think it should be able to handle and in response you get “Sorry. I don’t understand.” Where to go from there? Maybe ...

[

ChrisSteinke2 ServiceNow Employee

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Virtual Agent Academy Live Webinar of February 22, 2022 on "Embed rich media and video into your Virtual Agent". The sess...

[

In San Diego we are introducing several enhancements we’re super excited about. In this blog, we’ll detail what’s coming for Conversational Interfaces (Virtual Agent and Agent Chat & Advance Work Assi...

[

Charlie Steiner ServiceNow Employee

The Truth About Chatbots Should your employees be talking to chatbots? It depends. Delivering an optimal chatbot experience for employees is much different than developing chatbots for customer servic...

[

Mary Hain ServiceNow Employee

ServiceNow Virtual Agent and Microsoft Teams partners together to share the latest and greatest in self-service.. Check out the recording from the session to get started on integrating VA and Teams.

[

Shamile ServiceNow Employee

Keep your Virtual Agent up to date with the latest from the ServiceNow store! Conversational integration for Microsoft Teams, Slack - Install here (Teams or Slack) Content preview is now enabled withi...

[

Victor Chen ServiceNow Employee

Hi All, I have explained How to configure the Custom Greeting Message in Virtual agent Servicenow, below is the link watch it . Thanks and Regards, Abdul Rahiman

[

---

Page 2

Chatbots are useful in areas beyond customer service. In this Forbes article, Rajeev Sethi, VP of Emerging Technologies at ServiceNow, discusses three simple steps to adopting a chatbot internally to ...

[

Mary Hain ServiceNow Employee

****** This article applies to Quebec and later releases that support Multilingual NLU ****** Starting with Quebec release, several languages besides English are supported by NLU in the NOW platform. ...

[

nilimadesai ServiceNow Employee

Keep your Virtual Agent up to date with the latest from the ServiceNow store! Conversational integration with Google Assistant NEW: ServiceNow® Conversational Integration with Google Assistant enables...

[

Victor Chen ServiceNow Employee

While Virtual Agent (VA) itself supported localization pre-Quebec within the bot, Quebec introduced multi-language support in NLU which further expanded VA's localization capabilities. This blog detai...

[

nilimadesai ServiceNow Employee

****** This article applies to Quebec and later releases that support Multi-Language NLU ****** Starting with Quebec release, several non-english languages are supported within NLU in the NOW platform...

[

nilimadesai ServiceNow Employee

Learn how to activate the Virtual Agent in the Rome release. Use the Guided Setup to activate plugins, add the Virtual Agent to portal, configure branding, and personalize the greeting. Feel free to s...

[

Victor Chen ServiceNow Employee

Check out the new Virtual Agent Overview video, updated for Quebec. It shows how Virtual Agent can provide self-service and automation to users. Virtual Agent is powered by a low-code conversation des...

[

Victor Chen ServiceNow Employee

Ahoy there folks! We're rolling out a handful of topic and service enhancements to our always-on, 24/7 Now® Virtual Agent Kodi. As you can imagine, Kodi gets a lot of requests. For that reason, the te...

[

Ryan95 ServiceNow Employee

Workforce Optimization(WFO) Overview for Customer Service: WFO is a solution for managers, leads, supervisors and agents which improves the quality and efficiency of service teams and enhances team sa...

[

Samyuktha Reddy ServiceNow Employee

The Rome release of our Virtual Agent & Natural Language Understanding (NLU) is all about enhancing the end user and admin experiences. In this release, you can expect convenient localization tools, i...

[

Charlie Steiner ServiceNow Employee

Keep your Virtual Agent up to date with the latest from the ServiceNow store! August 2021, available now Summary of releases Conversational integration for Microsoft Teams, SlackTopic RecommendationsC...

[

Victor Chen ServiceNow Employee

Hi Community, In this video we will see how can we apply conditions to Virtual Agent topics, so that they are visible to only a specific set of users. For this, I have taken an example where a topic s...

[

Some organizations look out for just the "Live Agent Support" via Virtual Agent. Take a look at below video to see how easy it is to directly connect to the Live Agent as soon as the chat is initiated...

[

Traditionally, post-sales support—and the costs associated with it—have been an accepted part of running a business. It’s no surprise, then, that the concept of a virtual agent that works 24/7, can sc...

[

Ryan95 ServiceNow Employee

---

Page 3

We were used to our major release version cadence of twice year. Then came store releases where for example several Virtual Agent and NLU content packs are updated more regularly. And now, since Janua...

[

D van Heusden ServiceNow Employee

I have configured and integrated Servicenow With Microsoft teams. With using this application where you can easily create an incident from Microsoft teams.

[

What's new in Quebec for Virtual Agent The Quebec release of our Virtual Agent & Natural Language Understanding (NLU) constitutes a major update and includes the rollout of powerful AI and natural lan...

[

Charlie Steiner ServiceNow Employee

If you want to have the chat history for the Virtual Agent reset every time you refresh the Service Portal Page, you can follow these easy steps: CTRL + Right Click on the Widget to access the options...

[

Lisa Holenstein ServiceNow Employee

This Virtual Agent Academy Live webinar is about Localization. The session has been broken down into three main parts: - Virtual Agent Web Client; - Virtual Agent Designer (Topics); - Need to Knows / ...

[

As a kid growing up in the 80s, I was of course a huge fan of "The Karate Kid" trilogy. I blame the arthritis in my right knee partially on the number of crane kicks I performed on imaginary Cobra Kai...

[

dangrady510 ServiceNow Employee

A short video to explore the latest features in Virtual Agent in Paris Release. Please mark the Article Helpful if you liked it.

[

Virtual Agent has been making it faster and easier for everyone to resolve routine IT, HR and customer service requests for a few releases now, by taking chat from conversation to resolution. Workers ...

[

Charles Steiner Mega Explorer

Recently, I have seen many people asking about setting up conditions for Live Agent Routing based on some condition in Advanced Work Assignment. I thought of making a short video of how to define cond...

[

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Virtual Agent Academy Live Webinar of June 30, 2020 on "Simple Widget Branding and Customization". The session has been b...

[

ServiceNow provides lots of OOB ITSM Intents to be used in NLU. Here's a short video to understand how to simply import only the intended ITSM intents and use in your custom NLU Model. Please mark it ...

[

This video will help you understand how to configure pre-chat survey in ServiceNow Virtual Agent

[

As we all start to get more comfortable (or uncomfortable) with the realities of working from home, our needs from a Virtual Agent perspective are going to change. This evolution is likely going to mi...

[

dangrady510 ServiceNow Employee

In rapidly changing and uncertain emergency situations, it is important to keep everyone informed as we anticipate and respond as things unfold. As a response to COVID-19, many organizations have aske...

[

dangrady510 ServiceNow Employee

---

Page 4

Over the last few years there has been a lot of hype around chatbot technology and the value they can bring in terms of scaling services, reducing costs, improved experiences, and increasing productiv...

[

dangrady510 ServiceNow Employee

A chatbot is a computer program that simulates interactive human conversations. I'm sure you've come across one on your favorite airline, retailer, or cable provider's website or mobile app. The chatb...

[

dangrady510 ServiceNow Employee

Regardless of what industry you are in, I have to imagine you are in some way being driven to improve productivity by: increasing the velocity at which things get donetaking advantage of your data ass...

[

dangrady510 ServiceNow Employee

This is the second post of a 2 part blog series that explores our relationship with a relatively new entity that we are all conversing with on an almost daily basis in both our consumer and work envir...

[

dangrady510 ServiceNow Employee

This is the first post of a 2 part blog series that will explore our relationship with a relatively new entity that we are all conversing with on an almost daily basis in both our consumer and work en...

[

dangrady510 ServiceNow Employee