[Music] foreign [Music] cars at 15 minute interval in the 3.0 version of the store app for Workforce optimization for configurable workspace 15 minute intervals enable managers to view the demand forecast at 15 30 60 Minute granularity and adjust the agent schedules and other events like breaks team meetings and so on without impacting the service level objectives Tracy job is the manager of the service support group she can now see the demand forecast and coverage at 15 minute granularity in the team calendar the 15-minute slots are color coded red yellow and green for understaffed overstuffed and well staffed respectively to draw the attention of Tracy to the right time slots for example between 7 AM and 8 AM she can see that 7 to 7 15 the demand is for nine resources but the coverage is only of 8. and there is a deficit of one resource so this slot is understaffed and color coded red 7 15 to 730 there is no demand but there is coverage of eight resources so this lot is overstuffed and is an yellow color 8 to 8 15 is color-coded green which means it is well starved with coverage and demand both at six resources Tracy now wants to fix the under Staffing between 7 to 7 15. she sees that Fatima Alonso is taking a break between 7 and 7 30. Tracy knows that Fatima would not mind delaying the break by a few minutes she adjusts the break from 7 AM to 7 30 am with this change the 7 to 715 slot is well staffed now Tracy also wants to schedule a team meeting with Eve Fatima Gina and Janice for reviewing csat for the month of May she sees that 8 30 to 9 there is overstuffing of four so that's the right slot for the meeting she goes ahead and schedules a meeting between 8 30 to 9 with 4 of her team members so the overstuffing in this slot is well utilized now 15 minute interval this view is very beneficial for Tracy to optimize the workforce the interval needs of different teams varies because it depends on their contact volume patterns for example l stone the manager of sales support can use 30 minute interval to view the details of understaffing over Staffing and write stuffing for her team similarly for tech support which deals with long and complex cases it makes sense to view the forecast at 60 minute interval let's now see the view of the manager of managers Amy Jones Amy can view the Staffing forecast at the interval of her choice for the three teams that rolls up to her she can view the adequacy of stuffing both at the aggregate level and also at the group level this view helps her to rightly staff all her teams the color codes work fairly well in Dark theme too Amy also has a responsibility of generating four cars she can now view the volume forecast for example case volumes at 15 minute interval now which is Possible only at 60 minute interval earlier this helps her generate accurate forecasts for her team to summarize 15 minute interval helps managers and forecasters to view the demand forecast at 15 30 60 Minute granularity and adjust the agent schedule break team meetings and so on without impacting the service objectives thanks for watching the demo