foreign [Music] let's take a look at service organizations both external and internal business locations in the Tokyo release operation is a global hospitality company with multiple hotels some owned by Solana and some owned by franchisees like sunshine car which owns and operates the Arizona locations Kippy Wilton is a sunshine employee who is the manager for the Red Cloud Point location and is a front desk staff at the Sycamore Point location hippie logs in into the new business location service portal and sees his two business locations as the manager he is able to see the cases requested the members the products and the install base for the Red Cloud Point location he can also create new external staff and add them to his location he hires a new employee David Stubbs and assigns him the location contributor member responsibility which enables David to create cases on behalf of customers visiting the location keep me also notices that one of the point of sale systems is really slow Solana corporation owns and manages the POS systems from the business location details he chooses the install base item with the issue and submits a case reporting the slow response time the next day he is working as the front desk staff at the Sycamore Point location where he can view case member product install base details but cannot add any members as he's not a manager at this location he creates a case on behalf of D Sam a guest at the Sycamore Point location whose loyalty points are missing next let's look at another persona Puri flag now an employee of Solana Corporation is responsible for managing the business relationship with all franchise locations in Arizona which he can see when he logs in into the business location service portal he is visiting the Red Cloud Point location managed by Kippy he sees the location details the cases requested the products and the install base and members during his visit he notices that this location needs new signage to reflect the new Solana branding he creates a case for the Red Cloud Point location requesting the corporate headquarters in lact Center for new brand signage finally Brandy Richmond a customer service agent with Solana logs into the agent workspace where she can view details of internal and external business locations and fulfill cases requested by locations of both types this is how we enable companies to unify operations for both internal and external business locations in the Tokyo release of CSM this concludes the demo for external business locations