foreign app involves more than releasing just a few fixed functions especially as organizations face a new wave of cost pressures it involves a continual development loop with integrated governance that incorporates usage analytics this usage Insight can help you understand the ways in which your users interact with your app and enable ongoing enhancement and optimization app engine allows you to harness the power of the sophisticated development approach with your low code apps giving you the ability to not only build apps fast but effectively improve them over time as they scale within your business let's say you've just developed an app that gives folks in your organization a way to manage specific types of document approvals such as contracts Audits and compliance reports through a unified workspace once this app is in use in production admins now have an easy way to understand the way users are interacting with the app via user experience analytics a newly integrated aspect of app engine management center within the application info page you'll see a tidy rundown of some of the key usage stats associated with the app including total user count and details around both new and updated records a helpful bit of info indeed but below we can also see a list of end user experiences that provide us a direct link to user experience Analytics this sophisticated tool provides a massive depth of information about not just the extent to which your app has been accessed but precise detail on how your app is being used data points like top events retention rate and the detailed user flow diagram you can better understand the interaction patterns of your users allowing you to find opportunities for improvement you can even set up funnels that specify a certain set of page views or actions and then assess whether folks are completing your desired paths this could help you see if folks are accidentally circumventing a helpful dashboard component or perhaps completely missing a feature of your app consider a situation where you notice a large number of users navigating to the list screen of your workspace to check if they have any approvals due by the end of their day this would probably make for a handy addition to the home dashboard of the next revision of your app Insight also gives you an idea about providing more info pertaining to document approval service level agreements within your workspace thanks to the new workspace Builder within app engine Studio these two enhancements will take just a few moments workspace Builder offers a streamlined approach to access the most used features of UI Builder this gives developers of all skill levels a way to make quick edits to their workspace in a super simple fashion for instance I can add a new data visualization element then add the appropriate data source by selecting my document approval table then set a simple filter that checks for the desired due date with the data visualization component created we simply need to drag it to our desired location and save the changes using workspace Builder we can also configure lists and set up the perfect pre-filtered views for our users we can even enable the analytics workspace to supercharge our app with a single click of a button another great feature of workspace Builder is the ability to work with record pages this configuration will help us accomplish our second task of adding contextually relevant info to our doc approval records we just open up the contextual side panel options then enable the ribbon and add in the active SLA feature just like that our users will have even more handy info added to their workspace we can even easily incorporate automation using this approach by adding a Playbook to the record details section using this capability our document approvers will now be able to easily follow the standard dock approval process of our organization and benefit from the end-to-end workflow automation created in process automation designer in just a few quick minutes we were able to easily understand the usage patterns associated with our low code app thanks to app engine management center and user experience analytics we were then able to use that insight to make a few high impact changes to our app via workspace Builder using this approach you can increase the impact your low code apps bring to the table in a highly agile fashion this is just one example of how companies can accelerate value and Innovation with servicenow the platform for digital business we make the world work better with pre-packaged and configurable solutions for customers employees and your entire ecosystem all built on a common Cloud platform to learn more visit servicenow.com