foreign fast CSM Tokyo release highlights let's get started with customer engagement updates this first one is Knowledge Management redirects while retiring a knowledge article you can now select a replacement article and users will automatically be redirected to this new replaced article if a replacement article is not selected the page displays record not found message hence this feature is going to enhance customer experience next one is again in Knowledge Management in both translations you can now translate bulk articles into multiple languages leveraging translation Management Service if you are a global company using translations then you will have a faster time to Market or knowledge article translations and also you will be able to easily onboard knowledge articles for a new regions coming to customer portal locale with this feature authenticated and unauthenticated users can now choose language relevant to them this is a great feature to have for large organizations with multiple geographies giving better customer experience through localized content foreign next is conversation history this feature provides agent with unified view of previous conversations from the same channel in one comprehensive View this will lead to faster resolution of cases and better agent and customer satisfaction coming to the last one under customer engagement with sidebar you can initiate sidebar discussions with other agents or subject matter experts in context of the case or interaction this ability to collaborate reduces escalations and improves SLA compliance now moving on to customer operation section we do not have a brand new industry data model but a useful extension that is external business locations this feature is an important part of many Industries where companies license their brand to third parties it also enables companies to Define and support their franchisees dealerships Independent Insurance Agents or more in a single system you can now create external business locations manage their staff and get a holistic view of all cases created by these locations hence this will help customers shift to digital faster and increase efficiency in managing cases in turn leading to better customer satisfaction moving on to service organization install base using this feature you can now track products and services used by internal and external business locations and proactively resolve issues now moving on to customer operations intelligence features first one is sentiment analysis in this AI tracks your customers sentiments towards your products or services hence as needed you can take proactive actions on downward trending sentiment in this feature AI can Auto categorize cases using content in attachments of an email by content I mean content in five different pre-trained languages this reduces need to manage multiple inboxes thus assisting agents in resolving cases faster this feature also reduces admin overhead of managing multiple language models how cool is that now with document intelligence customers can extract data from attachments and populate case fields this eliminates manual data entry and rep and presents more room for automation so many of our customers have asked for this feature and we are thankful for servicenow to finally add it in Tokyo release finally coming to our low code feature task intelligence admin console this console provides a One-Stop shop to rapidly configure train and deploy AI Solutions thus reducing deployment anxiety by making it easier for business analysts to train test and compare models you can also measure business impact by linking business goals to AI goals this is all we had for you today on CSM Tokyo release highlight look out for next set of highlight videos coming soon on blightfast YouTube channel don't forget to subscribe [Music]