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Hi, In this article, I will show you how you can create a custom UI page in ServiceNow and call that in a popup. For this, first we need to create a UI Page. System UI -> UI Pages -> New UI Page Name: ui_page_demo HTML Script <?xml version="1.0" enc...

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Posted in Developer articles

• 23763 Views
• 19 comments
• 38 helpfuls

Scoped Applications in ServiceNow are a powerful way to create secure custom applications which are completely separated from the rest of the platform. Unfortunately, this often leads to situations where certain artifacts (aka application files) h...

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Posted in Developer articles

• 4917 Views
• 16 comments
• 35 helpfuls

Introduction The cloud-based Azure AI Vision service from Microsoft provides access to advanced algorithms for processing images and returning information. By uploading an image or specifying an image URL, Azure AI Vision algorithms can analyze visua...

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Posted in Developer articles

• 59 Views Be the first to reply
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Having too many developers or projects in your instance where there is constant clash between developers? Then scoped application development might be your answer. This white paper helps you understand all about application scope, when to use to ...

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Posted in Developer articles

• 37106 Views
• 19 comments
• 47 helpfuls

I am very new to dashboards and I recently had to create a dashboard in a sub prod instance of Jakarta, and found it difficult to move it in an update set to other environments. I followed the instructions here: https://docs.servicenow.com/bundle/jak...

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Posted in Developer articles

• 14340 Views
• 2 comments
• 21 helpfuls

Hello Everyone, I recently came up with a useful solution to help deployments move along a bit more seamlessly for my organization. Our team uses the Agile Development application to create and track work for our sprints. We also use Update Sets to ...

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Posted in Developer articles

• 1879 Views
• 16 comments
• 11 helpfuls

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, A short article to share knowledge gained about accessing values within Multi-Row Variable Sets, outside the actual Multi-Row Variable Set + Client Side! I n...

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Posted in Developer articles

• 23046 Views
• 10 comments
• 37 helpfuls

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Do you recall from the Washington DC release notes, "Save flows automatically as you work on them" and "You must request to edit an existing flow before you...

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Posted in Developer articles

• 118 Views Be the first to reply
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Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, A short article to share gained knowledge about hiding attachments and making attachments mandatory for Catalog Items on the Service Portal. Sharing this bec...

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Posted in Developer articles

• 11674 Views
• 12 comments
• 32 helpfuls

Parallel approvals have been a very common thing in the world of workflows. Today, if you try to configure the same in a flow designer, you might face a lot of issues in setting it up within a flow. Yes, You are hearing it right! Parallel approval...

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Posted in Developer articles

• 6816 Views
• 15 comments
• 10 helpfuls

(I'm Francis - product manager for Exalate at iDalko) The challenge An Exalate evaluator asked for an integration between ServiceNow and Jira (On-Premise) for an Agile Board synchronization. The product looked like a fit but was missing one major fea...

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Posted in Developer articles

• 1454 Views
• 1 comments
• 3 helpfuls

Interactive filters? Interactive Filters allow you to filter report widgets directly from a homepage or dashboard without modifying the reports. Servicenow comes up with many filter types but sometimes it requires applying a filter based on the cata...

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Posted in Developer articles

• 7002 Views
• 19 comments
• 27 helpfuls

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Turning the Release Testing Preview (RTP) Release Notes for the Washington DC release inside out, there was a wow moment... "Let your catalog item requesters...

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Posted in Developer articles

• 9659 Views
• 34 comments
• 101 helpfuls

Workspaces are being used more and more in ServiceNow, but it is often overlooked that each workspace was developed for a specific purpose and a specific target group. However, this also means that a workspace is not a substitute for all the possi...

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Posted in Developer articles

• 4253 Views
• 5 comments
• 27 helpfuls

I have been looking through the WIKI/community and it seems like people are very much in dark when it comes to dependent variables in Catalog Items (service Catalogs). There are actually two ways /scenarios to achieve this: Dependent variables on t...

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Posted in Developer articles

• 20814 Views
• 19 comments
• 28 helpfuls

Hello In this article I will show you how to add business days to a given selected date. You can do this from 2 ways one from server script and another through client script. System Scheduler -> Schedules First you need to either create a schedule or...

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Posted in Developer articles

• 11302 Views
• 5 comments
• 25 helpfuls

Reference qualifiers in ServiceNow are filters that restrict the data that appears in reference fields. They help refine the choices available in a reference field by defining conditions that the referenced records must meet. Types of Reference Qua...

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Posted in Developer articles

• 10143 Views
• 4 comments
• 31 helpfuls

Below script may help you to check how many attachments are uploaded in catalog item. You can create new Catalog Client Script and make sure to set following fields: Isolate script: should be uncheckedUI Type - AllScript : function onSubmit() { v...

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Posted in Developer articles

• 2536 Views
• 7 comments
• 3 helpfuls

Goal: You want to configure notifications in a UIB workspace so that users receive immediate updates about records they need to work on without leaving the workspace. For example, to receive a notification when a record is assigned to a user like bel...

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Posted in Developer articles

• 2697 Views
• 8 comments
• 15 helpfuls

Hello, In this article, i will share some code snippets which takes care of basic date validations at the client side. 1. Selected Date cannot be less than Today function onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoad...

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Posted in Developer articles

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• 80 helpfuls

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Page 2

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Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field What is shared in this article, might not be best practice. Just sharing this to explore possibilities, find openings in ServiceNow, and have a mindset that your imagin...

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Posted in Developer articles

• 1713 Views
• 6 comments
• 25 helpfuls

ServiceNow recently released a new plugin for the platform (Paris onwards) to enable better support for custom PDF generation using script. Unfortunately the only documentation on this new feature set you will find is in KB0866613, which does not go ...

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Posted in Developer articles

• 47306 Views
• 62 comments
• 86 helpfuls

ServiceNow JavaScript tutorials String functions | ServiceNow javascript Examples on string function Hi All,I hope you're doing great. In today's tutorial, we will be looking into various Javascript string functions which can be of great use in our ...

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Posted in Developer articles

• 1129 Views
• 1 comments
• 2 helpfuls

Special Handling Notes, A fantastic feature that is underutilized and can provide attractive pop-up messages on a record based on specified criteria.Create notes that draw the user's attention to crucial information about specific records using the S...

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Posted in Developer articles

• 666 Views
• 4 comments
• 7 helpfuls

In this article, I will share with you a code snippet that will allow you to export the data to CSV of any table through the script and attach it to a record. var Headers = ["Number","Caller","Short Desc","Assignment Group", "Assigned To"]; var fileN...

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Posted in Developer articles

• 28953 Views
• 31 comments
• 90 helpfuls

Hi All, Today I have found an amazing undocumented API that outputs all logged-in user group sys_id(s). You can use this to reduce the amount of scripting You can try this in your Background script gs.print(gs.getUser().getMyGroups()) Output : Re...

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Posted in Developer articles

• 4641 Views
• 1 comments
• 4 helpfuls

Hi, There might be situations where we would like to show a popup when submitting a service catalog. This article gives one way of implementing a custom popup. 1. Create an onLoad Catalog client script as shown below. showAlertPlatformWill show a pop...

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Posted in Developer articles

• 11777 Views
• 8 comments
• 16 helpfuls

Instance Data Replication (IDR) copies data updates from one instance to one or more other instances. IDR facilitates maintaining consistent data across different organizations in your company. IDR provides a one-to-many replication, which enables on...

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Posted in Developer articles

• 8021 Views
• 5 comments
• 6 helpfuls

ServiceNow Community - “Discipline is choosing between what you want now, and what you want most.” Challenge Introduction:- In order to strengthen the ServiceNow hands-on skills , each week a challenge will be posted and you need to implement the s...

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Posted in Developer articles

• 3122 Views
• 30 comments
• 28 helpfuls

Password Setting and Generation ServiceNow's San Diego version simplifies password creation for administrators. An out-of-the-box (OOB) script, included as part of the password policy, automates password generation. This eliminates the manual burde...

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Posted in Developer articles

• 2712 Views
• 7 comments
• 5 helpfuls

DataPump is a contributed application which can be used to export ServiceNow data to MySQL, Oracle, Microsoft SQL Server or PostgreSQL. This application has two parts: A scoped ServiceNow app (x_108443_sndml) which is used to configure and manage exp...

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Posted in Developer articles

• 3978 Views
• 6 comments
• 6 helpfuls

The SLA engine in ServiceNow efficiently manages Task records, such as Incidents and Cases, by sending timely email notifications to agents and management. This proactive communication helps prevent imminent breaches, ensuring that Service Level Agre...

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Posted in Developer articles

• 56 Views Be the first to reply
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Introduction SAP ECC RFC and SAP ECC IDOC spokes introduce SNC support in version 2.3.1, released April 2024. A number of steps are necessary for correct configuration on the MID server, the ServiceNow instance and the SAP ECC instance. For one re...

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Posted in Developer articles

• 156 Views Be the first to reply
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Hi Everyone, In this article, we will explore the Glide List type of variable in UI Page, how we can pass value from form to UI Page, how to access it in processing script. Use Case 1: How to create a Glide List type of variable in UI Page? Imp...

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Posted in Developer articles

• 109 Views Be the first to reply
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For table fields, ServiceNow provides a very useful Conditions field type which essentially adds a condition builder to a form and stores the corresponding encoded query as its value. However, there is no OOTB equivalent Conditions variable type for ...

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Posted in Developer articles

• 3946 Views
• 15 comments
• 13 helpfuls

Hello ServiceNow Family, I have started a Article series on more compelling Module ServiceNow Human Resources. In many companies, HR spends a significant amount of time on repetitive tasks such as responding to emails, managing chats, and using...

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Posted in Developer articles

• 2269 Views
• 6 comments
• 17 helpfuls

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Client Side date validations, o man, they can be a real pain in the but! Getting the right format, different language settings, timezones, etc.. And then wor...

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Posted in Developer articles

• 50733 Views
• 53 comments
• 202 helpfuls

Data Filtration in Servicenow ? vs ACL | Data Filtration v/s ALC what the difference ? What's & Why's of Data Filtration ? Access Control Lists (ACLs) are an important piece of the puzzle for ensuring data security and preventing access to those...

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Posted in Developer articles

• 134 Views
• 1 comments
• 0 helpfuls

Very flexible pages can be created by controlling the visibility of components. One example is the Loader component. It’s very helpful to show the user that something is in progress. Of course, this component should only be visible when the backgroun...

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Posted in Developer articles

• 1572 Views
• 2 comments
• 2 helpfuls

Prerequisites: 1. MIDSERVER 2. SNOWFLAKE CREDENTIALS WITH BASIC AUTHENTICATION Below are the steps to integrate with Snowflake. Step1: Download the latest JAR file from maven repository with extension JAR and download the highlighted file. Link:http...

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Posted in Developer articles

• 11288 Views
• 12 comments
• 4 helpfuls

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Page 3

Sorted by: Most recent Most viewed Most commented Most liked

Introduction Recently I posted a poll on LinkedIn and below are the results In the dynamic world of ServiceNow, flexibility is key. Record Producers are often seen as a tool for task management, but their potential reaches far beyond that. This...

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Posted in Developer articles

• 204 Views Be the first to reply
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Hi All , Recently, I had the opportunity to explore ServiceNow's extension points, and I found them to be an invaluable functionality. In this article, I'll share my experience detailing how extension points effectively addressed my specific needs, o...

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Posted in Developer articles

• 462 Views
• 1 comments
• 5 helpfuls

JSON (JavaScript Object Notation) is a lightweight data interchange format that’s easy for humans to read and write, and easy for machines to parse and generate. It’s commonly used for transmitting data in web applications between servers and clients...

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Posted in Developer articles

• 81 Views Be the first to reply
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Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, While working with Flow Designer, you will face situations where you would need to obtain a value from a System Property. Out-of-the-box though, there's no z...

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Posted in Developer articles

• 10217 Views
• 9 comments
• 46 helpfuls

JKMB Environment Marker Servicenow Application Jkmb.eu | JKMB Ltd. Disclaimer We developed this application for our own internal use but why not share it with everyone else? Hopefully, some of you might find it useful. The application can be found o...

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Posted in Developer articles

• 882 Views
• 4 comments
• 9 helpfuls

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Recently I noticed a few LinkedIn posts on the "GlideEncrypter" API in ServiceNow, posts which got a ton of likes. Also I still see this API still in use at ev...

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Posted in Developer articles

• 3024 Views
• 2 comments
• 13 helpfuls

Technical Requirement Gathering for an integration!! Integrations well is not something new. Thanos used it in a way. If you are a Marvel fan then you can understand that the six Infinity Stones - Space, Mind, Reality Power, Time, and Soul - are all ...

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Posted in Developer articles

• 3626 Views
• 6 comments
• 21 helpfuls

Hello, In this article, i will show you how you can add the rows dynamically in MRVS based on the input value of a catalog item. For this, i have created 1 Record producer, in which there is one field "No. of Companies worked". And i have 1 MultiRow ...

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Posted in Developer articles

• 12871 Views
• 12 comments
• 33 helpfuls

Back Story I’m often presented with asks to enable technical users and engineers in other IT departments for the ability to allow them to easily integrate with the ServiceNow platform without a complex project workpiece being needed to design the int...

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Posted in Developer articles

• 9180 Views
• 34 comments
• 37 helpfuls

GlideRecord is one of, if not the most, powerful tool at your disposal as a developer in ServiceNow and understanding the basics of using and interacting with it is more or less a prerequisite when dealing with advanced requirements. There are certai...

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Posted in Developer articles

• 5334 Views
• 7 comments
• 34 helpfuls

There are various methods to execute server-side logic in ServiceNow, with business rules and script includes being among the most common. However, when there’s a need to delay the execution of logic for a specified period, the options become limited...

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Posted in Developer articles

• 74 Views Be the first to reply
• 1 helpfuls

AI Search Assist for Record Producers Ever thought of how can we reduce number of incidents/requests created by end users?? With AI Search Assist, we can setup AI Search based suggestions for record producers in ServiceNow. For example: When a us...

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Posted in Developer articles

• 539 Views
• 6 comments
• 4 helpfuls

A new feature has arrived with the Vancouver release, related to the security area, called Data Separation. It sounds very interesting, but I need to highlight, that this application is supported only for Project Portfolio Management. I hope that thi...

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Posted in Developer articles

• 2583 Views
• 7 comments
• 15 helpfuls

With the Utah release ServiceNow replaced the TinyMCE-based editor with the Monaco editor for all script fields, but unfortunately there is not much documentation about that new editor and how to use it in ServiceNow. Therefore, I decided to wri...

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Posted in Developer articles

• 7045 Views
• 16 comments
• 23 helpfuls

Hey Community, As ServiceNow professionals, we're often tasked with making API calls and handling the data returned in a meaningful way. One common scenario is saving response data as an attachment to a record in ServiceNow. Whether it's a PDF repo...

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Posted in Developer articles

• 89 Views Be the first to reply
• 2 helpfuls

Some time ago I was working on custom functionality for a dashboard. The way to go, was to use the AngularJS features. However, my standard UI Page setup for an angular didn't work here. Also, using ngCloak and angular.bootstrap didn't solve my...

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Posted in Developer articles

• 4638 Views
• 4 comments
• 2 helpfuls

Continuing with our series of options to consider before customizing , In this article we will talk about the modification of Out of the box Business Rules Please refer to the previous article here Options to consider before customizing - Script In...

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Posted in Developer articles

• 58 Views Be the first to reply
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Hello guys , As we all know sometimes during our ServiceNow implementations we are asked to customize a particular feature which is part of the baseline product. Now this can be tricky given it can lead to an accumulation of technical debt over the...

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Posted in Developer articles

• 70 Views Be the first to reply
• 1 helpfuls

If you have 3 tables: Table A Table B Table C Table B has a reference to A and another to C. If you want to relate records from table A to C, making B behave like a m2m, you need to override the Edit that shows on the RL with the action name 'sy...

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Posted in Developer articles

• 534 Views
• 3 comments
• 7 helpfuls

Hello Community Experts, While working with the List Collector on Catalog Item, I came across a strange behaviour of the list collector as it it is working as expected in portal but when I tried it from backend it is not showing me the values as e...

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Posted in Developer articles

• 2699 Views
• 4 comments
• 19 helpfuls

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Purpose? The purpose of this document is about ServiceNow Clone Process, Frequency, Pre-requisites and Checklist elements to be followed pre & post clone. Clone Process System Clone process is to copy everything in a database from one environment t...

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Posted in Developer articles

• 6518 Views
• 1 comments
• 15 helpfuls

Run the below script to get all the reports that are not associated with any dashboard. gs.info('Please find the below reports which are not associated with any dashboard'); gs.info('Report Title -- Report on Table -- SysID'); var grSysReport =...

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Posted in Developer articles

• 80 Views Be the first to reply
• 1 helpfuls

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, With Workflows, I'm used to taking shortcuts on the testing. Especially when it comes to times… you are not going to wait for days until time passes? Or chan...

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Posted in Developer articles

• 12488 Views
• 15 comments
• 40 helpfuls

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, While working on GlideAjax from the client, the often seen method is using getXML (hopefully not getXMLWait, though that's another topic). I'm actually wonde...

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Posted in Developer articles

• 27348 Views
• 10 comments
• 104 helpfuls

ServiceNow Community - “Discipline is choosing between what you want now, and what you want most.” Challenge Introduction:- In order to strengthen the ServiceNow hands-on skills , each week a challenge will be posted and you need to implement the...

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Posted in Developer articles

• 846 Views
• 1 comments
• 3 helpfuls

Hello Community, Variable editors are really great way to show end user’s input to fulfillers. I get this question several times that, "hey Rahul, can we show variables on tasks other than catalog task" ? Actually, there was a $500 bounty about this ...

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Posted in Developer articles

• 6728 Views
• 39 comments
• 27 helpfuls

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, With New York, the labels functionality on Visual Task Boards has changed drastically. Instead of the maximum of 7 labels on a Visual Task Board, one can add...

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Posted in Developer articles

• 3821 Views
• 10 comments
• 9 helpfuls

Hi All, I have developed the bus booking process by using Record producers and ui pages. Kindly find the attachment what i have done exactly to book ticket.Brad Tilton (Cloud bianca.vaccarini Doug Andrews Harikrishnan Vijayan Ji...

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Posted in Developer articles

• 1430 Views
• 18 comments
• 0 helpfuls

Service Portal is intended to give a great user experience to our employees or customers, allowing them to access their services on a quick and easy way. But, what if we want to go one step forward and give them the best possible experience, we can...

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Posted in Developer articles

• 1868 Views
• 6 comments
• 13 helpfuls

Part 1 (you are here)Part 2Part 3 The CEO of your company asks you to write a ServiceNow app. Cool. “Fame and fortune await me, because I love writing apps on the platform”, you say. CEO says it needs to be secure. “No problem” you say, “I know ho...

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Posted in Developer articles

• 4065 Views
• 25 comments
• 52 helpfuls

ServiceNow administrators often need to create new users and assign them the appropriate roles and group memberships. This can be a time-consuming process, especially if the user needs to be granted access to a large number of groups and roles. To...

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Posted in Developer articles

• 1605 Views
• 5 comments
• 7 helpfuls

Jira Cloud Software Integration with ServiceNow using Webhook Prerequisite: Jira Cloud Software administrator AccessServiceNow instance administrator Access Use Case: Whenever a Jira issue created/updated in Jira cloud software it should create a ...

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Posted in Developer articles

• 11947 Views
• 12 comments
• 11 helpfuls

Hi Have you ever wondered about the "Job IDs" of the Scheduled Job definitions, that you can find by navigating to: > System Scheduler > Scheduled Jobs > Scheduled Jobs Let's just pick one randomly and explore what is done here. In the screenshot bel...

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Posted in Developer articles

• 4219 Views
• 4 comments
• 10 helpfuls

When it comes to performance optimizations you will often come across the concept of "caching". But what does this mean and why is caching a good option to accelerate script execution in ServiceNow? This article provides a few insights into this e...

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Posted in Developer articles

• 3931 Views
• 8 comments
• 21 helpfuls

In this Article, we will be diving into one of the lesser-known features of ServiceNow - how to add a filter in a list collector or reference type of field, without using script include and reference qualifier. For those who are unfamiliar with these...

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Posted in Developer articles

• 2663 Views
• 2 comments
• 10 helpfuls

In the ServiceNow ecosystem, we frequently encounter the requirement to synchronise journal field entries, such as Work Notes or Additional Comments, between related task records. The most straightforward approach is to use business rules. This metho...

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Posted in Developer articles

• 130 Views
• 1 comments
• 3 helpfuls

Common Regular Expressions Generic greedy and non-greedy It is important to stress the distinction between greedy and not greedy ("lazy") operators. In general, greedy operators are overused, this may lead to surprises. [ addition thanks to @Daniel O...

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Posted in Developer articles

• 25830 Views
• 9 comments
• 32 helpfuls

Hi ServiceNow Enthusiasts, Finally the wait is over. ServiceNow is back with new release Washington DC. You can now upgrade your PDI to Washington DC Patch 0 release: You can find few cool features introduced in this release in attached P...

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Posted in Developer articles

• 2076 Views
• 2 comments
• 12 helpfuls

Add the Slick Carousel to your Service Portal Let’s face it, creating a custom carousel sucks! I’ve come to be known as “the carousel guy” in our dev team here at JG. At first, it was because whenever we needed to create a custom carousel I was the g...

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Posted in Developer articles

• 7370 Views
• 17 comments
• 25 helpfuls

In this article, I will describe how to integrate and index external content with AI Search into your ServiceNow instance without replicating your external documents into ServiceNow The big advantage of this approach over an integration of external...

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Posted in Developer articles

• 4409 Views
• 23 comments
• 9 helpfuls

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Many publishing methods are available today for deploying applications on the ServiceNow platform. The current methods are as follows: ServiceNow store repositoryApplication repositoryGIT repositoryTeam development repositoryUpdate set Di...

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Posted in Developer articles

• 8701 Views
• 4 comments
• 26 helpfuls

Pain Point Customer submitted a catalog item without realizing that a knowledge article was available to help them solve their issue.Wastes end-user & agent time Solution Show contextual knowledge article in catalog itemUnfortunately: No OOTB wa...

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Posted in Developer articles

• 2776 Views
• 8 comments
• 12 helpfuls

In this video, we learn the ServiceNow GlideEncrypter API. ServiceNow Decrypt Password can be done via GlideEncrypter API .IN this video we are gonna decrypt the encrypted password to get the decrypted password. GlideEncrypter provides methods to en...

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Posted in Developer articles

• 6480 Views
• 3 comments
• 7 helpfuls

I am sujan , new to communities but not to Servicenow Today we discuss about remote Tables in Servicenow , it’s a wonderful feature in Newyork version can be activated in personal Developer instance. In this article we deal with a simple example to ...

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Posted in Developer articles

• 2574 Views
• 4 comments
• 2 helpfuls

1. With Copy Attachment Action, when I used source record table in Source Attachment Record field it gave me below error: This is controlled by a Script Include ‘AttachmentActionErrorHandler’, that says Source Record...

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Posted in Developer articles

• 1278 Views
• 2 comments
• 5 helpfuls

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, One of the most common performance scripting mistakes I see on the ServiceNow Community and in customer Instances: the use of setValue() on reference fields/...

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Posted in Developer articles

• 53216 Views
• 9 comments
• 58 helpfuls

Hi, In this article, I will share a code snippet on how to auto populate a multi variable set based on a specific value in the record producer. In my example, based on a field change in record producer I want to fetch the entries from the database an...

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Posted in Developer articles

• 10377 Views
• 14 comments
• 46 helpfuls

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Last week I made a LinkedIn post about the new Utah release feature "Auto-populate a variable". A minor post, though wow so many interest in it! Personally ...

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Posted in Developer articles

• 26082 Views
• 26 comments
• 73 helpfuls

The second episode of the MaTriX Podcast is a #DeepDive on the Technical Reference architecture part of our #ServiceNow solution design document that we showed during the previous episode. During this #DeepDive we talk about: - Overview of the C4 mod...

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Posted in Developer articles

• 130 Views Be the first to reply
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Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, When working with conditional visible variables, these will mostly become visible through Catalog Client Scripts or Catalog UI Policies. Did you realize, tha...

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Posted in Developer articles

• 1004 Views
• 1 comments
• 10 helpfuls

I faced this issue with one of my customers, and I had to spend a substantial amount of time reading ServiceNow and Microsoft documentation, so I thought I'd summarize the solution which finally helped to solve the task. 1. Update JDBC driver on MI...

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Posted in Developer articles

• 2043 Views
• 4 comments
• 4 helpfuls

Get XML wait For those of you that are not familiar with GlideAjax. getXMLWait() is a Synchronous GlideAjax call. Meaning your script cannot continue without the GlideAjax response. This stops the session until the response is received. How to use g...

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Posted in Developer articles

• 25912 Views
• 51 comments
• 93 helpfuls

OverviewContract management is the management of contracts made with customers, partners, etc. In ServiceNow, contract management can be used to create or maintain contracts. Contracts can be leases, warranties, maintenance, and service.RolesThe cont...

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Posted in Developer articles

• 3775 Views
• 2 comments
• 2 helpfuls

Hi all, I've seen this question asked a lot on the forums in various ways and majority of the responses point to either an old Guru (3rd party website) article that's a bit outdated or the response involves some sort of complex solution that majority...

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Posted in Developer articles

• 7730 Views
• 14 comments
• 13 helpfuls

Hello Community, Hope you are doing well! Today I am going to share some client script & their types with some example. Hope it will helpful to you!! 1. Client Scripts : -------------------------In ServiceNow, client scripts are scripts that run on...

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Posted in Developer articles

• 3811 Views
• 3 comments
• 9 helpfuls

Description: This utility adds a copy icon after the field. If the user clicks this icon, the value of the field is copied to the clipboard. This means literally the value, so for example in case of reference fields, the sys id is copied to the clipb...

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Posted in Developer articles

• 925 Views
• 9 comments
• 3 helpfuls

Base on this Article (How to support copy / paste of pictures on Service Portal), i have derived a better method of enabling copy & paste in the Service Portal (e.g. ticket and form page). This method does *not* rely on the insecure and upgrade risky...

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Posted in Developer articles

• 4584 Views
• 20 comments
• 21 helpfuls

Introduction:ECMAScript (ES) is the standardized scripting language used to write JavaScript applications. With each new release, ECMAScript introduces various features that enhance the capabilities of JavaScript. In this blog post, we will explore t...

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Posted in Developer articles

• 4067 Views
• 4 comments
• 17 helpfuls

I have spend a lot of time to find out the right settings to implement Data Broker. Here I have written down my experiences. Some of this may be helpful for others. Types of Data Broker UI Transforms (Data Broker Server Scripts) Editor Note: I always...

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Posted in Developer articles

• 8059 Views
• 2 comments
• 14 helpfuls

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Posted in Developer articles

• 75 Views Be the first to reply
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Page 6

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Need to set up Manager Approvals/Custom Approvals/SC tasks creation based on form variables conditions for your catalog items?? No need to tweak existing flow/Workflow or create brand new flow/workflow in this scenario. We have a very easy way to...

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Posted in Developer articles

• 2439 Views
• 6 comments
• 5 helpfuls

ATF - How to use “Click Model button” test step This describes how to use “Click Model Button” test step of ATF. Deleting an Incident is the used test case. Please note that I have used only the required steps to explain the clicking model button s...

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Posted in Developer articles

• 4971 Views
• 5 comments
• 9 helpfuls

Hi All, Hope you all are doing fine. Risk and Impact calculation is an important aspect in any process and it helps us to understand the criticality , Risk involved with in the process.When it comes to Change management , Risk calculation provide wa...

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Posted in Developer articles

• 3994 Views
• 5 comments
• 17 helpfuls

Use case: If an incident is created in source ServiceNow instance it should be created in target ServiceNow instance. ServiceNow stores details on how to interact with external web services through REST in a REST Message record. The REST Message reco...

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Posted in Developer articles

• 955 Views
• 1 comments
• 3 helpfuls

[EDITED] - Font Awesome Free 5.11.2 Import the attached file in your instance. This will create a CSS file with font files as attachments. After that you only need to add the CSS file (fontawesome.min.css) to your portal, for instance through its th...

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Posted in Developer articles

• 4313 Views
• 9 comments
• 6 helpfuls

For the longest time, the go-to method for copying attachments across various records in ServiceNow has been business rules utilising the GlideSysAttachment class. But this approach usually backfires when we try to copy attachments bi-directionally, ...

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Posted in Developer articles

• 100 Views Be the first to reply
• 1 helpfuls

ADD Button is not like a traditional related list Button i.e. Edit, New. As the Add button opens up a Pop-up instead of a slush bucket so the default filters using List Controls don't work. The Good News is, this can be achieved by modifying the OOTB...

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Posted in Developer articles

• 2633 Views
• 7 comments
• 12 helpfuls

In working with the ServiceNow automated test framework (ATF), one of the things that has been a game-changer for me has been creating custom UI step configurations. I wanted to share how to do it with the community. In this article, I'll explain wha...

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Posted in Developer articles

• 5700 Views
• 27 comments
• 31 helpfuls

M2M (many to many) tables are used almost everywhere in the platform. Basically any table which has two reference fields to link records of two different tables could be considered M2M.But, if you use the OOTB functionality to create M2M you will ach...

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Posted in Developer articles

• 265 Views Be the first to reply
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Hello ServiceNow Community, If you are looking for marking a KB article and Catalog Items as Favourites then this article is for you.I personally know people looking to have a favourites list of their own but this in turn needs a customisation until ...

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Posted in Developer articles

• 4520 Views
• 10 comments
• 19 helpfuls

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Ever came across situations where Condition type fields are not human-readable, and are just displayed as the encoded query code? Wondering if we can do some...

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Posted in Developer articles

• 527 Views
• 3 comments
• 9 helpfuls

Whether or not CSDM is your area of interest, I highly recommend installing InSN on your ServiceNow platform. It's a versatile process visualization tool with a variety of exciting applications. You'll have the opportunity to delve into numerous use ...

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Posted in Developer articles

• 97 Views
• 1 comments
• 2 helpfuls

Understanding Scheduled Job Workers For scheduled jobs within the #ServiceNow platform, did you know that there are 3 types of workers that process the jobs each node claims? Each node has its own "Background Scheduler" which claims up to 20 jobs a...

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Posted in Developer articles

• 2026 Views
• 6 comments
• 8 helpfuls

NOTE: This is an article that was initially published on https://servicenowguru.com/ ----- Intro Having been in the software development space for over seven years, I have observed multiple issues occurring in almost every project, regardless of indu...

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Posted in Developer articles

• 133 Views Be the first to reply
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ServiceNow Socials Episode 20 Recap: Key Takeaways and Insights Host : Amit Gujarathi and Sujan Dutta Welcome to the recap of ServiceNow Socials Episode 20! As a ServiceNow developer, it's crucial to stay updated with the latest strategies and discu...

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Posted in Developer articles

• 90 Views
• 1 comments
• 0 helpfuls

We can call script include from client script using Glideajax. Calling a script include from the business rule or from any server-side scripting it is very easy and straightforward syntax is there for that. Whereas the calling script included from th...

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Posted in Developer articles

• 60841 Views
• 8 comments
• 28 helpfuls

This user guide is based on the Wiki Book "ServiceNow Basics" I have reformatted and removed most references to Dublin release and the old UI (UI11). This is a great learning guide for users starting out in Eureka (UI14).

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Posted in Developer articles

• 32851 Views
• 8 comments
• 8 helpfuls

I have seen this a few times in the community and wanted to do a quick post about hiding form sections by UI policy. In my case, I am going to be hiding based on my amazon connect business services. Form sections are a little different than regular f...

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Posted in Developer articles

• 12483 Views
• 1 comments
• 8 helpfuls

ServiceNow Custom Tables 101: What You Need To Know When I first started with ServiceNow 10 years ago, I made an embarrassing mistake with Custom Tables! I managed to prevent it from becoming a bigger issue, but with a better understanding of the n...

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Posted in Developer articles

• 463 Views
• 7 comments
• 11 helpfuls

Let's say we are stuck in a situation where we have lots of catalog items in which we have a reference variable which is referring User [sys_user] table, and it is the beauty of our implementation that we did not use the variable set in this case. U...

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Posted in Developer articles

• 11933 Views
• 3 comments
• 10 helpfuls

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Page 7

Sorted by: Most recent Most viewed Most commented Most liked

Problem Statement We have created a M2M table relating Hardware Assets and Requested Item. End user can add multiple hardware assets to the Requested Item based on a HAM Catalog Item. But the 'Edit...' button slushbucket should have some filter condi...

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Posted in Developer articles

• 2874 Views
• 3 comments
• 6 helpfuls

I've had this question come up over and over again in my career: "How do we populate variables on a catalog item or record producer, from the URL?" There are a couple of ways to do this, but often you'll see one-off solutions that require custom cod...

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Posted in Developer articles

• 3373 Views
• 6 comments
• 7 helpfuls

This is from an article I wrote for SN Pro Tips. If you like this, feel free to check out the rest! Dealing with Time Zones in ServiceNow can be a real nightmare. If you want to know what time it is in a different time zone, you're out of luck, chump...

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Posted in Developer articles

• 9909 Views
• 3 comments
• 6 helpfuls

The essential guide to getting a mid server on a raspberry pi Recently I attempted to get a mid server running on my raspberry pi and could find no clear instructions. Here is what I did to get it working on a Pi 3 model B running respian jessie ligh...

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Posted in Developer articles

• 5790 Views
• 39 comments
• 20 helpfuls

Hi community, I'd like to share a case with you regarding Patch 3 of the Washington release. I've encountered a bug in the Flow Designer execution details when using the new "Go back to step" logic. Despite executing actions, the states remain marked...

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Posted in Developer articles

• 244 Views Be the first to reply
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Hello there, In this article, I'm going to share few interesting features in script include which are very helpful in day to day scenarios: Use of initialize functionUse of this keyword and how it worksCalling script include in reports var Communit...

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Posted in Developer articles

• 447 Views
• 4 comments
• 10 helpfuls

Hello Everyone, This session includes Tech Talk Session 4 with @Gaurav Shirsat. Below are the session part of this live event, please go through as includes discussion of Virtual Agent Part 2. Join and follow for new upcoming sessions on my...

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Posted in Developer articles

• 149 Views
• 1 comments
• 1 helpfuls

So, with the search search UI in Jakarta the Edit Search Options disappears but here is how you can add a new scoped application to the groups or amend what is already thereGo to /ts_group_list.do and select NewEnter the Name of the scoped app/area y...

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Posted in Developer articles

• 839 Views
• 1 comments
• 1 helpfuls

Greetings, I would like to share with you the ability to add "Impersonate User" to the Service Portal without having to clone the out-of-box Header Menu widget. I would like to first thank Service Catalyst for initially creating a widget for Service ...

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Posted in Developer articles

• 10331 Views
• 31 comments
• 32 helpfuls

Apparently if you have a multi-row variable set on a catalog item, there is no Out of box way to react to changes of rows; like row added, row removed or row updated from a client script, which is assigned to the catalog item. We can define client sc...

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Posted in Developer articles

• 4071 Views
• 6 comments
• 7 helpfuls

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Sometimes you just need to verify if a certain Date/Time is within a Schedule or not. Browsing the ServiceNow Community you will come across several (good) s...

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Posted in Developer articles

• 6052 Views
• 8 comments
• 10 helpfuls

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, You might have read my previous articles on how to "Fill fields in a PDF" and "Add an image (signature) in a PDF". Both possible with the new Quebec API "PDF...

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Posted in Developer articles

• 6301 Views
• 4 comments
• 11 helpfuls

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, So you've touched on Instance Scan, maybe read my previous blogs on Instance Scan, or saw Live Coding Happy Hour of last Friday on Instance Scan. And now, wa...

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Posted in Developer articles

• 2424 Views
• 7 comments
• 3 helpfuls

Recently, I came across a question where the questioner was looking for the steps to unlink their official email address from their now profile. I found this question pertinent for all the folks working in the ServiceNow eco system. Initially, most...

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Posted in Developer articles

• 319 Views
• 7 comments
• 4 helpfuls

ServiceNow Integration with Microsoft PowerApps and Flow ServiceNow connector to Microsoft PowerApps and Flow is in Preview (Connector Reference). I thought I will give it a try to see how easy that ServiceNow can be integrated into Microsoft Cloud a...

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Posted in Developer articles

• 58408 Views
• 29 comments
• 8 helpfuls

I want to share my experience with HR > COE Security Policies. When we implement COE Security Policies access restriction will work fine, BUT there is an issue with the User experience. "User cant able see the records and it throws ACL message like ...

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Posted in Developer articles

• 1001 Views
• 3 comments
• 0 helpfuls

I recently had the misfortune to install an update set where the update failed. I followed up with a Back Out operation which also failed. One of the issues stemming from this was a record which could not be viewed or deleted. I investigated and f...

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Posted in Developer articles

• 904 Views
• 2 comments
• 5 helpfuls

List Of Most Commonly Shown Status Code Along With Their Saying..... 100 : Continue101 : Switching Protocol102: Processing (WebDAV)103 : Early Hints200: OK201 : Created202 : Accepted203 : Non-Authoritative Information204 : No Content205 : Reset Con...

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Posted in Developer articles

• 604 Views
• 5 comments
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If you’ve setup an EVAM data resource for the UI Builder or followed along with @Brad Tilton's blog, you’ll know that as part of the setup steps, you have to configure a View Template [sys_ux_composite_data_template] using some JSON magic. After som...

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Posted in Developer articles

• 3315 Views
• 13 comments
• 20 helpfuls

Developing custom ServiceNow Service Portal widgets will enhance the UI and UX of your Portal, including GitHub Copilot while developing can streamline the process significantly. This post will delve into best practices for writing ServiceNow Se...

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Posted in Developer articles

• 333 Views Be the first to reply
• 1 helpfuls

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Page 8

Sorted by: Most recent Most viewed Most commented Most liked

The ServiceNow platform offers solutions for complex business problems, but finding skilled consultants and developers remains a challenge.ServiceNow’s RiseUp program aims to address this by providing training and certifications. However, relying sol...

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Posted in Developer articles

• 110 Views
• 1 comments
• 1 helpfuls

(Note: To view Orginal Article Click Here --> bit.ly/3AfwI5Z) Here we are going to Integrate Microsoft Azure AD users to ServiceNow using REST Message. Follow the below steps. Step 1: Application Registry Navigate to System OAuth -> Application Regis...

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Posted in Developer articles

• 11522 Views
• 7 comments
• 11 helpfuls

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Like most ServiceNow releases, also the Washington DC release brings some small though very useful improvements on Service Catalog. One of the improvement th...

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Posted in Developer articles

• 738 Views
• 2 comments
• 6 helpfuls

In this video tutorial, I delve into the process of enabling audits on a table within ServiceNow. I start by explaining the concept of table audits and their importance. Table audits serve as a crucial tool for tracking changes made to data over time...

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Posted in Developer articles

• 191 Views
• 2 comments
• 2 helpfuls

Hi, I have seen multiple requests for copying table structure from one instance to another instance and sometimes save it to update set as if it is one time you can even export and import the record. So i came up with a fix script that can copy the t...

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Posted in Developer articles

• 1796 Views
• 1 comments
• 5 helpfuls

Modify Reference Qualifiers Using Catalog Client Script Create onLoad/onChange catalog client script on the main catalog item. Use the below script, Click here to view script : Click Here

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Posted in Developer articles

• 714 Views
• 2 comments
• 1 helpfuls

Hi All, In the article, we will explore how we can utilize GET table API via flow action. Basic Setup: Create a Service Account User Navigate to [sys_user] table and create a new record with below details: UserID: sn.integration.user First na...

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Posted in Developer articles

• 132 Views Be the first to reply
• 3 helpfuls

Hello team,Recently I was trying to archieve one requirement "copy attachments RITM level to TASK level and TASK level to RITM level without duplication. End your can see on portal what's happening on the task level". I tried to search answer on Serv...

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Posted in Developer articles

• 4553 Views
• 2 comments
• 9 helpfuls

Following are two bulk update scripts that can be reused. If record bulk is bigger than 5000 var gr = new GlideRecord('table_name'); gr.setLimit(100); //will update 100 records at a time gr.addEncodedQuery('ADD QUERY'); // Add query gr.query(); ...

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Posted in Developer articles

• 2663 Views
• 4 comments
• 2 helpfuls

Hi All, Hope you are doing great. In this article I will try to provide my personal inputs on Configuration vs Customization as its always being a query in all developers mind. Lets first try to understand what exactly it means to have Customiza...

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Posted in Developer articles

• 8688 Views
• 4 comments
• 7 helpfuls

UI Macro in ServiceNow ServiceNow is well known for the rich user/developer friendly experience it provides to the customers. It associates its complex process and functional execution with the rich reusable library of objects it offers with even its...

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Posted in Developer articles

• 8135 Views
• 2 comments
• 17 helpfuls

Hi Did you already take your first test drive on "Remote tables"? If not, you are right here to take some minutes and get you up and running with the great and powerful NOW Platform feature. Scenario Remote Tables have been introduced in the "New Y...

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Posted in Developer articles

• 3597 Views
• 4 comments
• 13 helpfuls

Recently I was working on a requirement where I needed to write a script to remove specific users from their respective groups and remove all of their roles (given directly to them without any group) and only assign 'snc_internal' role to them. I did...

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Posted in Developer articles

• 6027 Views
• 1 comments
• 16 helpfuls

Hi Everyone,I came across a scenario where end users calls help desk numbers and goes through IVR (Integrated voice response) menu and chooses options to reach out service desk. Service desk agents accepts calls in customer telephony software system...

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Posted in Developer articles

• 1623 Views
• 8 comments
• 0 helpfuls

I wanted to put together a brief article around integrating ServiceNow with Dell's TechDirect warranty API to collect an asset's Warranty Expiration date. In this article, I will detail the Outbound REST message setup, scripting the business rules an...

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Posted in Developer articles

• 12783 Views
• 57 comments
• 29 helpfuls

< Previous Article Next Article >Performance Hacks: Reference Fields (1 of 4) Reference Popup / Reference Lookup Performance Hacks: Reference Fields (3 of 4) The Autocomplete Query ServiceNow Reference Field @MWatkinsSNow What a wonderful tool! What...

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Posted in Developer articles

• 1857 Views
• 2 comments
• 1 helpfuls

Hello Community, My customer used SharePoint Lists to manage incidents previously and is now migrating to ServiceNow Incident Management. Previously, end users sent emails with a specific subject to SharePoint. However, they will now send emails to...

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Posted in Developer articles

• 1394 Views
• 2 comments
• 0 helpfuls

ServiceNow's latest innovation, Creator Studio, introduces a suite of features aimed at streamlining and building request-based app creation process. This article explores the new features of Creator Studio, compares it with App Engine Studio. (sligh...

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Posted in Developer articles

• 431 Views
• 6 comments
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The Widget will help you to show less characters if you have a field in you table which contain 200-300 words of data in it and it is making you layout look like text page. and you have to scroll down for reading it. e.g.- The Change Management form...

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Posted in Developer articles

• 1416 Views
• 4 comments
• 5 helpfuls

Hi All, Hope you are doing great. In todays article we will try to understand the Client script in ServiceNow with examples. What is ServiceNow Client Script ? ServiceNow is a platform that offers a range of cloud-based services, including IT serv...

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Posted in Developer articles

• 10990 Views
• 3 comments
• 23 helpfuls

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Page 9

Sorted by: Most recent Most viewed Most commented Most liked

One of the more annoying things you might start to encounter, especially when building a new app or table, is that every time you create a sys_dictionary record to add a field, that field is automatically added to the bottom of your default form, alm...

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Posted in Developer articles

• 364 Views
• 1 comments
• 2 helpfuls

Hi All, Hope you are doing great. In this article I will try to answer the most commonly asked question which is when and what should be used deleteRecord or deleteMultiple. deleteRecord() and deleteMultiple These two method are for the deletion...

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Posted in Developer articles

• 16574 Views
• 3 comments
• 17 helpfuls

Did you know that there is an undocumented (as of 2020-Oct-19) property for the now-button component that can help you identify which button was clicked? It’s called componentName. The Problem If you use multiple now-button components, you need a w...

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Posted in Developer articles

• 1462 Views
• 3 comments
• 10 helpfuls

THANK YOU SERVICENOW COMMUNITY, JUST SUMMARIZING THEM AT ONE PLACE FOR THE CONVENIENCE OF THE NEWCOMERS, WHO OFTEN KEEP ASKING FOR REALTIME SCENARIOS. Dear learners, I am no expert on ServiceNow development. There is this never dying quest to attempt...

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Posted in Developer articles

• 6875 Views
• 3 comments
• 17 helpfuls

Hi community Today I needed to answer this question: How we know which groups haven't members? Looking in the community I found helpful posts about it and now I shared my implementation to help other mates with the same question Step 1 I added a fi...

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Posted in Developer articles

• 3194 Views
• 9 comments
• 25 helpfuls

Hello Community, In the dynamic world of data management, ServiceNow plays a pivotal role, ensuring the integrity and availability of crucial information. Let's delve into the essential aspects of ServiceNow backups and restoration to u...

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Posted in Developer articles

• 2925 Views
• 2 comments
• 16 helpfuls

What are schedules : These are rules that include or exclude time for various actions or tasks used in 1) Service Level Agreements (SLAs) 2)Inactivity monitors : Inactivity monitor that triggers an event for a task record when the task...

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Posted in Developer articles

• 898 Views
• 1 comments
• 2 helpfuls

Introduction Push notifications are an essential feature in the mobile landscape to notify users of various events. For example, when users are being assigned to work on records (work orders, incidents, etc), when a new work note is added to a reco...

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Posted in Developer articles

• 354 Views Be the first to reply
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Use Case I have seen many requests to have variables that were hidden on the initial submission form visible on the Catalog Task record. These variables would only be mandatory upon Close, as well as only mandatory for those tasks that require it. So...

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Posted in Developer articles

• 2117 Views
• 3 comments
• 1 helpfuls

ServiceNow Detective: Solve Common Mistakes and Errors Can you solve each case before the timer runs out? Mistakes happen, but you can avoid common ServiceNow errors by recognizing them. Far too often, people repeat the same missteps on the platfor...

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Posted in Developer articles

• 204 Views
• 1 comments
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***** Article Updated to work with latest versions of ServiceNow ***** So you've got a nice shiny new portal and customers are loving the new Service Catalog. Then the inevitable happens, requests start coming in for issues that need to be treated as...

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Posted in Developer articles

• 13332 Views
• 40 comments
• 17 helpfuls

Hi Folks, Welcome to another ServiceNow tutorial. IN this tutorial, we will look at how we can create a custom-related list in ServiceNow with very easy steps and a demo. The custom related list is created via relationship in ServiceNow so you can sa...

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Posted in Developer articles

• 36855 Views
• 4 comments
• 20 helpfuls

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field There is a newer version available for this content: "No code Clear the Variable value / Set Variable values (Washington DC)" Hi there, A short article to share gai...

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Posted in Developer articles

• 38866 Views
• 9 comments
• 41 helpfuls

UI Builder Defect Notification: Proactive Solutions Understanding the UI Builder Error and Its Impact The recent identification of a defect in the Vancouver version, particularly related to the UI Builder, has raised concerns for users. Upon upgrad...

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Posted in Developer articles

• 1976 Views
• 4 comments
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< Previous Article Next Article >Caching data to improve performance Improving Slow OR and JOIN QueriesOverviewThis guide is written by the ServiceNow Technical Support Performance team (All Articles). We are a global group of experts that help our c...

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Posted in Developer articles

• 58707 Views
• 25 comments
• 51 helpfuls

GlideExcelParser Recently, we did recieve a requirement to build a catalog item for Asset managers, to auto-import asset information in the platform based on attached excel sheet. Additionally, we had to reject the request if the data is missing or ...

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Posted in Developer articles

• 3249 Views
• 13 comments
• 15 helpfuls

For ATF Testing (and other requirements) it might be necessary to execute scheduled jobs immediately.Schedule Jobs can be Executed by using a a server side script. For ATF Testing this would be a Server Script Test Step: Here is some sample code. I...

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Posted in Developer articles

• 1226 Views
• 4 comments
• 5 helpfuls

I am sure most of you guys might be aware of it already, however, I would like to share my experience while working on Scripted REST APIs. Scripted REST APIs are a powerful way to create custom endpoints for your ServiceNow applications, and to expos...

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Posted in Developer articles

• 4834 Views
• 3 comments
• 24 helpfuls

Use case : There are instances where the customer might ask you to place a URL on the Service Catalog form so that the end user can navigate to a certain page by hitting the same. In this case , "CUSTOM WITH LABEL" (earlier knows as Macro With Label...

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Posted in Developer articles

• 2450 Views
• 3 comments
• 7 helpfuls

Hello In this article I will show you how you can create new RITMs for the existing request thorugh script. Technically we create RITMs along with the request. If multiple RITMs, we can use cart API and can create multiple ritms as well there. H...

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Posted in Developer articles

• 4447 Views
• 7 comments
• 10 helpfuls

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Page 10

Sorted by: Most recent Most viewed Most commented Most liked

The Practical Guide to What is GraphQL and How to query data within ServiceNow. This is part two of three. Please see part 1 "Setting up and Testing your first GraphQL API Tutorial" for help getting started creating and querying GraphQL APIs. Who...

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Posted in Developer articles

• 2995 Views
• 2 comments
• 10 helpfuls

This article aims to guide Citizen Developers in creating applications. It describes day-to-day situations, and details points that need to be observed and followed, so that an application is successful in construction, use and continues after comp...

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Posted in Developer articles

• 218 Views Be the first to reply
• 2 helpfuls

ServiceNow documentation: https://developer.servicenow.com/dev.do#!/reference/now-experience/sandiego/now-components/now-content-tree/overview Use Cases The Content Tree is a powerful widget to make complex data structures transparent. Examples of us...

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Posted in Developer articles

• 1066 Views
• 3 comments
• 3 helpfuls

In the below informative video, we dive into the ServiceNow configuration fields and their purpose in report generation. I will take you through a step-by-step demonstration to help you understand the basics of configuration fields in reporting and h...

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Posted in Developer articles

• 542 Views
• 3 comments
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This guide is a roadmap to build the zoomnow application, this application can create, delete, recreate and update Zoom meeting from servicenow. You will find here technical designs for each process, logic or feature that we implement, followed by cl...

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Posted in Developer articles

• 165 Views
• 1 comments
• 1 helpfuls

One request that I heard multiple times is the possibility of saving multiple "wish list" items for the same catalog item. Today, in ServiceNow out of the box (at least in Rome) you can only save one. If you google a little bit there are a few sugges...

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Posted in Developer articles

• 2080 Views
• 3 comments
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Hi Community, Sometimes we get requirement to use different "From" and "Reply To" addresses for certain notifications/emails that ServiceNow sends out. (Since you can't add logic to set different address on the SMTP Account) This article shows ho...

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Posted in Developer articles

• 935 Views Be the first to reply
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Create Data resource to populate dropdown components on public page For non public pages, see: this article Create your own transform data resource. On the Data resource tab, click the add button.Select Global, and click New.Select Transform. You...

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Posted in Developer articles

• 434 Views
• 3 comments
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Catalog Builder comes with three fulfilment step types that can be used to create your own fulfilment process in a low-code workspace. Fulfilment steps covering basic use cases It is possible to create new fulfilment step types to exten...

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Posted in Developer articles

• 1983 Views
• 10 comments
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Table of ContentsDescriptionState flows are a no-code or low-code activity. They create UI actions and Business Rules as a result of the state flow definition. The scripts created call script includes that reference the definition records. All additi...

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Posted in Developer articles

• 5316 Views
• 5 comments
• 0 helpfuls

In my example, I will read and write a create a system property "date_format" in my application "UIB Examples" which scope is "x_snc_uib_examples". (If you're trying to change a Global system property it will require a separate discussion) Let's crea...

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Posted in Developer articles

• 3626 Views
• 4 comments
• 8 helpfuls

If you are a fresher ,experienced and looking for job change in ServiceNow, this article is for you. In this article, i want to share the overall experience of ServiceNow interviews which my colleagues and i had given during our notice period. As a ...

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Posted in Developer articles

• 69269 Views
• 6 comments
• 117 helpfuls

This script is for users who want a currency-like variable in service catalog; the script enforces a variable in service catalog (i'm using single line text variable) to maintain a correct currency format. Copy paste the following script in an onSubm...

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Posted in Developer articles

• 3760 Views
• 5 comments
• 6 helpfuls

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Working with the Script Editor often, on Fix Scripts, Business Rules, Script Includes, Client Scripts, etcetera? And wondering about how to use it smarter, m...

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Posted in Developer articles

• 11850 Views
• 4 comments
• 41 helpfuls

This article shows how to create customize slush bucket of any table and provide a better UI by creating a slushbucket popup dialog that allows users to select one or many groups. Selected Group and incident we stored on another table so that we can ...

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Posted in Developer articles

• 2008 Views
• 1 comments
• 5 helpfuls

ServiceNow Cloning: A Guide to Resolving Missing Attachments In the dynamic world of ServiceNow, cloning instances is a common practice, but it often comes with its own set of challenges, particularly when it comes to attachments. This article delves...

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Posted in Developer articles

• 670 Views
• 1 comments
• 6 helpfuls

ServiceNow Community - “Discipline is choosing between what you want now, and what you want most.” Challenge Introduction:- In order to strengthen the ServiceNow hands-on skills , each week a challenge will be posted and you need to implement the so...

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Posted in Developer articles

• 2534 Views
• 16 comments
• 24 helpfuls

With the Rome release, ServiceNow introduced a new version of the well-known "Delegated Development" feature called "App Collaboration". With San Diego that plugin (com.glide.app_collaboration) is activated by default, which you can recognize by t...

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Posted in Developer articles

• 4501 Views
• 2 comments
• 15 helpfuls

Hi Recently, I found a question on how to run Flows every hour, but only during business time (let's sa on Mondays through Fridays between 8:00 and 18:00). I think there are a lot of possible approaches, but I just wanted to stay inside of Flow-Desig...

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Posted in Developer articles

• 1717 Views
• 2 comments
• 2 helpfuls

In our environment we needed to be able to add additional approvers to Change requests. We found a great article on how to enable the edit button on the approver related list. This option worked, but we needed a requester to be able to add the ad...

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Posted in Developer articles

• 2376 Views
• 2 comments
• 0 helpfuls

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Page 11

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The link function When creating new widgets, most of us are very familiar with the HTML Template, Client Script, Server Script, and SCSS fields. One of the lesser used fields is the link function field. The link function is similar in a lot of ways ...

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Posted in Developer articles

• 24097 Views
• 6 comments
• 40 helpfuls

Idea In one of my previous articles Caching Approaches for higher Performance I have described how to cache an information within a single transaction. I remembered that approach when thinking about a certain challenge regarding field styles f...

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Posted in Developer articles

• 558 Views Be the first to reply
• 3 helpfuls

Hello, A brief introduction to ServiceNow integration via REST APIs is in here. You can kick start to explore REST methods within ServiceNow. UNDERSTANDING SERVICENOW INTEGRATION AND CAPABILITIES ServiceNow provides a variety of methods to integrate,...

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Posted in Developer articles

• 9995 Views
• 4 comments
• 16 helpfuls

Hello Community, ServiceNow Docs site updated with new features and improvement. One of them is Summarize Lets see how it works. While we searching for any content in Docs, if we want to get content as a Summary, ServiceNow provides a special fea...

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Posted in Developer articles

• 124 Views Be the first to reply
• 2 helpfuls

Recently I unknowingly triggered a conversation on Linkedin. It was about the future of Blockchain + ServiceNow. Okie I was studying blockchain just because of its hype (money too !!) and as soon I started deconstructing the hype and diving into t...

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Posted in Developer articles

• 2258 Views
• 3 comments
• 3 helpfuls

Hello ServiceNow Ninjas, Today we are demonstrating the creation of an Incident form using a UI page. This involves the use of all three components of UI page - HTML body, Client Script & processing script. The demonstration is very well explained in...

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Posted in Developer articles

• 1886 Views
• 1 comments
• 6 helpfuls

I saw few questions about on how to show end user their tickets that are INC and REQ on same widget so I decided to write this article. 1. Create new widget called Name: My Ticket and ID: my-tickets HTML: <uib-tab index=...

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Posted in Developer articles

• 14560 Views
• 46 comments
• 79 helpfuls

Hi, In this article, i will show you how we can add attachments to email. The recommended way is to use Include Attachments checkbox in the notification. Once you check the Include attachments, the attachments associated with that record will be sent...

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Posted in Developer articles

• 15776 Views
• 5 comments
• 29 helpfuls

I was tasked with an integration between our cloud-based ServiceNow environment and our on-prem IBM FileNet content management system. The integration ties into our TDLC process where evidence files are required to be attached to submissions. Rath...

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Posted in Developer articles

• 232 Views Be the first to reply
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Those readers who have known ServiceNow a little longer and are more in the role of a system administrator may still be familiar with the "System Diagnostics" homepage. I always liked that overview, as it provides a lot of interesting informat...

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Posted in Developer articles

• 2669 Views
• 8 comments
• 10 helpfuls

Before Query Business Rule Before query Business rule is a special type of business rule in ServiceNow that is used when we want to limit which records can users access from a given table. This type of business rule runs before a query is executed ...

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Posted in Developer articles

• 1128 Views
• 2 comments
• 5 helpfuls

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, You are working on a Record Producer, and specifically multiple Select Box (Choice) Variables and trying to make these dependent on each other. Similar like ...

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Posted in Developer articles

• 12234 Views
• 7 comments
• 24 helpfuls

I've seen a couple of questions around working with arrays so I thought I'd write an article on some methods that are available to us in the system. There are also a few that aren't available and only work with ES6 (like array.find()). I don't know e...

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Posted in Developer articles

• 11679 Views
• 1 comments
• 11 helpfuls

If you want to get notified when new Business Rules are added by me, you can subscribe to this page! Over time, every developer or system administrator builds little helpers that make working with ServiceNow more convenient and secure. This is al...

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Posted in Developer articles

• 12088 Views
• 6 comments
• 42 helpfuls

The goal This article will show walk you through how to set up a custom 0-100% progress dialog in the same format as the Commit update set, or ATF progress modals, for your own application. I have attached to this article a small update set which con...

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Posted in Developer articles

• 4857 Views
• 4 comments
• 10 helpfuls

I found myself repeating common queries over and over in ServiceNow. Often times I would want to open a new tab for this search, as it would be a quick one-off, and didn't want to disturb my other tabs. Lately I've been querying the sys_user table fo...

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Posted in Developer articles

• 219 Views
• 1 comments
• 0 helpfuls

If you want to get notified when new UI Actions are added by me, you can subscribe to this page! Table of Contents Open Scan Finding related Record in the List ViewOpen Attachment-related Record from List ViewOpen Metadata Snapshot-related Records...

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Posted in Developer articles

• 704 Views Be the first to reply
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Greetings Everyone, I trust you're all doing wonderfully well I'm pleased to announce that a new video tutorial is now up on YouTube Don't forget to hit LIKE SHARE & SUBSCRIBE to my Channel LearnIT If my content helped you in anyway, please mark...

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Posted in Developer articles

• 243 Views
• 1 comments
• 0 helpfuls

Script: Using split to use an array of SYS_ID's Sometimes, we need to deal with a list of SYS_IDs in our scripts, whether it's for updating records or performing other operations. The JavaScript split() function is a useful tool for splitting a str...

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Posted in Developer articles

• 4665 Views
• 7 comments
• 5 helpfuls

My requirement was very specific to write a reusable/generic Notification Email Script that can print/return the MRVS in Tabular/Grid format so that when a Request Submitter or Approver receives an Email Notification, he/she can see what they submitt...

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Posted in Developer articles

• 6492 Views
• 25 comments
• 25 helpfuls

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Page 12

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I've seen a few articles around and the question pops up fairly regularly in some form or another. "Who was the first assignee of this ticket""What group got sent this ticket first"The answers are usually some form of "Create a custom field, set it w...

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Posted in Developer articles

• 2087 Views
• 5 comments
• 15 helpfuls

When I first learned flow designer it wasn't obvious to me how to figure out whether a user was in a group.So I thought I'd make this quick tutorial for you all.

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Posted in Developer articles

• 236 Views Be the first to reply
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Hi, In this article, I will explain the usage of Display Business Rules and g_scratchpad with 1 small requirement Requirement: When creating a new problem task from Problem view i want to populate few fields of problem into the problem task such as A...

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Posted in Developer articles

• 10932 Views
• 5 comments
• 25 helpfuls

< Previous Article Next Article > Performance Hacks: Reference Fields (2 of 4) Autocomplete Wait Time Performance Hacks: Reference Fields (4 of 4) Contains vs. Starts With ServiceNow Reference Field @MWatkinsSNow What really happens in the backgrou...

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Posted in Developer articles

• 1994 Views
• 6 comments
• 5 helpfuls

ServiceNow Community - “Discipline is choosing between what you want now, and what you want most.” Challenge Introduction:- In order to strengthen the ServiceNow hands-on skills , each week a challenge will be posted and you need to implement the s...

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Posted in Developer articles

• 6325 Views
• 50 comments
• 39 helpfuls

Hi All, I hope you're doing great. In this tutorial, we will look into ServiceNow custom action in flow designer. This is the third chapter of the ServiceNow Flow Designer Series. In this ServiceNow tutorial, we will try to understand What is Servic...

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Posted in Developer articles

• 1804 Views
• 2 comments
• 1 helpfuls

Hello ServiceNow Ninjas, Today we are discussing one of the demanding ask in the service catalog, basically all the below questions - Submit catalog item using script?How to create RITM through script ?Create request item from script?Submit catalog ...

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Posted in Developer articles

• 2593 Views
• 1 comments
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* Business Challenge: The User has to delete the selected (one or more) records in related list of workspace. * Proposed Solution: OOB delete button is not present on list view because agent workspace have their own List Action buttons for the list...

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Posted in Developer articles

• 836 Views
• 1 comments
• 0 helpfuls

Jelly Scripting is used to create our own UI pages in ServiceNow. Jelly is comprised of Java- and XML-based scripting and a transformation engine used to turn XML into executable code. The output is usually HTML and JavaScript code that is used by ...

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Posted in Developer articles

• 7106 Views
• 4 comments
• 34 helpfuls

Hi, In this article, I will show you how we can access the variables data in the flow designer. Prerequisites: Install this plugin Flow Designer support for Service Catalog. Ref: https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/adm...

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Posted in Developer articles

• 22596 Views
• 10 comments
• 36 helpfuls

We can get all the functions created in the protected script include using below code. var instance=new scriptIncludeName(); /**name of script include**/ var list=[]; for(var prop in instance){ gs.info(prop); var temp=instance[prop] instance...

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Posted in Developer articles

• 252 Views Be the first to reply
• 3 helpfuls

ServiceNow Community - “Discipline is choosing between what you want now, and what you want most.” Challenge Introduction:- In order to strengthen the ServiceNow hands-on skills , each week a challenge will be posted and you need to implement the s...

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Posted in Developer articles

• 12536 Views
• 87 comments
• 93 helpfuls

System Properties System properties used to store configuration information that rarely or never changes. We can add or update to control the system behavior. It is best practice to use a system property instead of hard cladding the fixed values.Syst...

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Posted in Developer articles

• 19407 Views
• 9 comments
• 14 helpfuls

The results of this article can be downloaded in ServiceNow Share. Purpose When working with the Automated Test Framework it is often the case that you want to work with existing data from a clone of production by you do not know the exact records ...

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Posted in Developer articles

• 3236 Views
• 4 comments
• 8 helpfuls

Data Policies: The Long Lost Relative To Client Scripts and UI Policies Did you know that ServiceNow Client Scripts and UI Policies have a distant relative? I'm talking about Data Policies! From my experience, Data Policies are commonly forgotten a...

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Posted in Developer articles

• 155 Views Be the first to reply
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Hi there, Accessing of Knowledge Management module in Microsoft Word is introduced in Paris release. One can access Knowledge Management of ServiceNow from Word by deploying the Knowledge Management - Add-in for Microsoft Word. Using this add-in, we ...

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Posted in Developer articles

• 8121 Views
• 25 comments
• 22 helpfuls

In this episode of CJ & The Duke we talk with @Mark Roethof about his latest success: Upgrading ServiceNow in one week, using exclusively OOB toolsHere's a list of the tools mentioned in the episode:Clone Management, Upgrade Monitor, Upgrade Center,...

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Posted in Developer articles

• 130 Views Be the first to reply
• 3 helpfuls

Although it is not recommended to perform validations in onSubmit() catalog client script but let's say you have a business requirement to perform some validation on the submission of a catalog item via Order Now button and for some reason you are bo...

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Posted in Developer articles

• 5614 Views
• 2 comments
• 8 helpfuls

Hello everyone, As you’re probably aware, the latest release of ServiceNow (Washington D.C.) introduced several exciting features aimed at enhancing our day to day works in ServiceNow. Among these, the time-limited user roles feature caught my atte...

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Posted in Developer articles

• 1683 Views
• 3 comments
• 16 helpfuls

Wondering why ? ServiceNow redirects to logout page, ServiceNow logout successful ? ServiceNow SSO logout error - OKTA - AZURE - ADFS - SSO Circle ? When integrating any SSO with ServiceNow, its very common that the first test of the integration ...

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Posted in Developer articles

• 28335 Views
• 9 comments
• 26 helpfuls

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Page 13

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Hi Everyone ! This is the second article of the series Tips and Techniques for Service Portal Developers .If you haven't read the first article then click here. Let's get started with Part-2: Using Conditional ng-class directive The ngClass direct...

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Posted in Developer articles

• 2521 Views
• 8 comments
• 11 helpfuls

Hello Community, Hope you are doing well! Today I am going to share some UI Policy with some example. Hope it will helpful to you!! UI Policy : ------------------------- In ServiceNow, UI Policies are used to dynamically change the behavior of form...

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Posted in Developer articles

• 2345 Views
• 1 comments
• 12 helpfuls

Hi Everyone, Are you currently performing manual testing of Assessments/Surveys after upgrades or enhancements? If so, and you'd like to explore automating these tests using ServiceNow's ATF (Automated Test Framework) Here is step by step instruc...

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Posted in Developer articles

• 412 Views
• 1 comments
• 4 helpfuls

It can be hard to remember all of the Client and Server elements of a GlideAjax call. I created a simple example with color coding to help make sure I don't miss any of the details when I'm making a new call from scratch. I hope this helps. I attache...

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Posted in Developer articles

• 42316 Views
• 4 comments
• 92 helpfuls

If you don't want to watch the video1) Create a group type on sys_user_group_type 1.5) Copy the sys_id of the newly created sys_user_group_type2) Add the newly created group type to all the groups you want to assign that class of tasks to.3) Crea...

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Posted in Developer articles

• 111 Views Be the first to reply
• 1 helpfuls

Introduction A common use case in Field Service Management is defining when field agents are allowed to fulfill tasks. This can be a specific date range during which the visit has to take place, which is done through the window start and end, but in ...

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Posted in Developer articles

• 264 Views Be the first to reply
• 2 helpfuls

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Instance Scan, one of the best things of ServiceNow, though also horribly underutilized by customers. Out-of-the-box the free Instance Scan application comes...

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Posted in Developer articles

• 621 Views
• 1 comments
• 10 helpfuls

Hi Developers, In the last article, we have seen, how to make use of the out of the box related links on task records to make a conference call or send a message. In this article we will be creating a custom icon using UI Macro on incident form that ...

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Posted in Developer articles

• 2846 Views
• 5 comments
• 3 helpfuls

ServiceNowVersion NodeVersion NPM VersionDownloadRomeNode 12 LTS NPM 6https://nodejs.org/download/release/v12.22.0/San DiegoNode 14 LTSNPM 6https://nodejs.org/download/release/v14.16.0/TokyoNode 14 LTSNPM 6 UtahNode 14 LTSNPM 6https://nodejs.org/down...

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Posted in Developer articles

• 397 Views
• 2 comments
• 8 helpfuls

Hello, FYI These lines of code may be helpful on workflow restart or refresh, after submission on RITM later you did any modifications on RITM variable tab. var wf = new Workflow(); wf.restartWorkflow(current); wf.runFlows(current, "update"); // t...

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Posted in Developer articles

• 1150 Views
• 1 comments
• 1 helpfuls

Introduction: Function fields are a powerful feature in ServiceNow reports that allow you to calculate and display data on the fly, but this is under used feature because of lack of awareness. This can be useful for Performing calculations on existi...

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Posted in Developer articles

• 4727 Views
• 1 comments
• 3 helpfuls

I get this error when deploying a component to an instance in my organization for the first time, but after it's been deployed to another instance (or a prior clone of the same instance). I'm still waiting on HI to confirm the rumor, but it appears t...

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Posted in Developer articles

• 2427 Views
• 3 comments
• 4 helpfuls

1. Create a string and set all the variables to be passed in request body as the key along with value separated by an '&' as below: var body = "grant_type=credentials&resource=https://xyz.com&type=encoded&key=pqr1t5h8&user=jhonson"; 2. Create a REST ...

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Posted in Developer articles

• 7255 Views
• 3 comments
• 5 helpfuls

I’ve seen this question come up a few times lately, so I thought I’d take a moment to make an article about it. There are certain situations where you need to pull data from RITM variables where the RITM itself is not the current record (such as when...

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Posted in Developer articles

• 26927 Views
• 3 comments
• 30 helpfuls

Greetings Everyone, I trust you're all doing wonderfully well I'm pleased to announce that a new video tutorial is now up on YouTube Don't forget to hit LIKE SHARE & SUBSCRIBE to my Channel LearnIT If my content helped you in anyway, please m...

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Posted in Developer articles

• 107 Views Be the first to reply
• 0 helpfuls

Greetings Everyone, I trust you're all doing wonderfully well I'm pleased to announce that a new video tutorial is now up on YouTube Don't forget to hit LIKE SHARE & SUBSCRIBE to my Channel LearnIT If my content helped you in anyway, please m...

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Posted in Developer articles

• 111 Views Be the first to reply
• 0 helpfuls

Greetings Everyone, I trust you're all doing wonderfully well I'm pleased to announce that a new video tutorial is now up on YouTube Don't forget to hit LIKE SHARE & SUBSCRIBE to my Channel LearnIT If my content helped you in anyway, please m...

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Posted in Developer articles

• 165 Views Be the first to reply
• 0 helpfuls

Greetings Everyone, I trust you're all doing wonderfully well I'm pleased to announce that a new video tutorial is now up on YouTube Don't forget to hit LIKE SHARE & SUBSCRIBE to my Channel LearnIT If my content helped you in anyway, please mark...

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Posted in Developer articles

• 88 Views Be the first to reply
• 0 helpfuls

Greetings Everyone, I trust you're all doing wonderfully well I'm pleased to announce that a new video tutorial is now up on YouTube Don't forget to hit LIKE SHARE & SUBSCRIBE to my Channel LearnIT If my content helped you in anyway, please mark...

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Posted in Developer articles

• 251 Views Be the first to reply
• 0 helpfuls

Greetings Everyone, I trust you're all doing wonderfully well I'm pleased to announce that a new video tutorial is now up on YouTube Don't forget to hit LIKE SHARE & SUBSCRIBE to my Channel LearnIT If my content helped you in anyway, please mark...

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Posted in Developer articles

• 103 Views Be the first to reply
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Page 14

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Greetings Everyone, I trust you're all doing wonderfully well I'm pleased to announce that a new video tutorial is now up on YouTube Don't forget to hit LIKE SHARE & SUBSCRIBE to my Channel LearnIT If my content helped you in anyway, please mark...

|

Posted in Developer articles

• 94 Views Be the first to reply
• 0 helpfuls

Greetings Everyone, I trust you're all doing wonderfully well I'm pleased to announce that a new video tutorial is now up on YouTube Don't forget to hit LIKE SHARE & SUBSCRIBE to my Channel LearnIT If my content helped you in anyway, please mark...

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Posted in Developer articles

• 133 Views Be the first to reply
• 0 helpfuls

Greetings Everyone, I trust you're all doing wonderfully well I'm pleased to announce that a new video tutorial is now up on YouTube Don't forget to hit LIKE SHARE & SUBSCRIBE to my Channel LearnIT If my content helped you in anyway, please mark...

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Posted in Developer articles

• 75 Views Be the first to reply
• 0 helpfuls

Greetings Everyone, I trust you're all doing wonderfully well I'm pleased to announce that a new video tutorial is now up on YouTube Don't forget to hit LIKE SHARE & SUBSCRIBE to my Channel LearnIT If my content helped you in anyway, please mark...

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Posted in Developer articles

• 65 Views Be the first to reply
• 0 helpfuls

Greetings Everyone, I trust you're all doing wonderfully well I'm pleased to announce that a new video tutorial is now up on YouTube Don't forget to hit LIKE SHARE & SUBSCRIBE to my Channel LearnIT If my content helped you in anyway, please mark...

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Posted in Developer articles

• 130 Views Be the first to reply
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Greetings Everyone, I trust you're all doing wonderfully well I'm pleased to announce that a new video tutorial is now up on YouTube Don't forget to hit LIKE SHARE & SUBSCRIBE to my Channel LearnIT If my content helped you in anyway, please mark...

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Posted in Developer articles

• 72 Views Be the first to reply
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Greetings Everyone, I trust you're all doing wonderfully well I'm pleased to announce that a new video tutorial is now up on YouTube Don't forget to hit LIKE SHARE & SUBSCRIBE to my Channel LearnIT If my content helped you in anyway, please mark...

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Posted in Developer articles

• 99 Views Be the first to reply
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Greetings Everyone, I trust you're all doing wonderfully well I'm pleased to announce that a new video tutorial is now up on YouTube Don't forget to hit LIKE SHARE & SUBSCRIBE to my Channel LearnIT If my content helped you in anyway, please mark...

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Posted in Developer articles

• 69 Views Be the first to reply
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The problem How many times you've been tasked to delete or update big amout of data in ServiceNow? Deleting/updating a big amount of data is oftenly achieved via scripting - either background scripts or fix scripts are used. This is always leading to...

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Posted in Developer articles

• 1856 Views
• 8 comments
• 16 helpfuls

I had a very simple requirement: toggle (hide/show) a form field via an UI Action button. This is achievable - if you first check if the field is visible or not - and then set its visibility (hide it or show it). I've seen some Community answers on ...

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Posted in Developer articles

• 4189 Views
• 2 comments
• 6 helpfuls

Hello All, Hope everyone is doing great Another video tutorial on YouTube is available now Please do LIKE SHARE & SUBSCRIBE to my Channel LearnIT If my content helped you in anyway, please mark this content as BOOKMARK, SUBSCRIBE & HELPFUL Bes...

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Posted in Developer articles

• 91 Views Be the first to reply
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Hello All, Hope everyone is doing great Another video tutorial on YouTube is available now Please do LIKE SHARE & SUBSCRIBE to my Channel LearnIT If my content helped you in anyway, please mark this content as BOOKMARK, SUBSCRIBE & HELPFUL ...

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Posted in Developer articles

• 101 Views Be the first to reply
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Hello All, Hope everyone is doing great Another video tutorial on YouTube is available now Please do LIKE SHARE & SUBSCRIBE to my Channel LearnIT If my content helped you in anyway, please mark this content as BOOKMARK, SUBSCRIBE & HELPFUL Bes...

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Posted in Developer articles

• 115 Views Be the first to reply
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Hello All, Hope everyone is doing great Another video tutorial on YouTube is available now Please do LIKE SHARE & SUBSCRIBE to my Channel LearnIT If my content helped you in anyway, please mark this content as BOOKMARK, SUBSCRIBE & HELPFUL Bes...

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Posted in Developer articles

• 85 Views Be the first to reply
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Hello All, Hope everyone is doing great Another video tutorial on YouTube is available now Please do LIKE SHARE & SUBSCRIBE to my Channel LearnIT If my content helped you in anyway, please mark this content as BOOKMARK, SUBSCRIBE & HELPFUL Bes...

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Posted in Developer articles

• 83 Views Be the first to reply
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Hello All, Hope everyone is doing great Another video tutorial on YouTube is available now Please do LIKE SHARE & SUBSCRIBE to my Channel LearnIT If my content helped you in anyway, please mark this content as BOOKMARK, SUBSCRIBE & HELPFUL Bes...

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Posted in Developer articles

• 263 Views Be the first to reply
• 1 helpfuls

Hello All, Hope everyone is doing great Another video tutorial on YouTube is available now Please do LIKE SHARE & SUBSCRIBE to my Channel LearnIT If my content helped you in anyway, please mark this content as BOOKMARK, SUBSCRIBE & HELPFUL Bes...

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Posted in Developer articles

• 90 Views Be the first to reply
• 1 helpfuls

Hello All, Hope everyone is doing great Another video tutorial on YouTube is available now Please do LIKE SHARE & SUBSCRIBE to my Channel LearnIT If my content helped you in anyway, please mark this content as BOOKMARK, SUBSCRIBE & HELPFUL B...

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Posted in Developer articles

• 146 Views Be the first to reply
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Hello All, Hope everyone is doing great Another video tutorial on YouTube is available now Please do LIKE SHARE & SUBSCRIBE to my Channel LearnIT If my content helped you in anyway, please mark this content as BOOKMARK, SUBSCRIBE & HELPFUL B...

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Posted in Developer articles

• 118 Views Be the first to reply
• 0 helpfuls

ServiceNow Community - “Discipline is choosing between what you want now, and what you want most.” Challenge Introduction:- In order to strengthen the ServiceNow hands-on skills , each week a challenge will be posted and you need to implement the...

|

Posted in Developer articles

• 694 Views
• 10 comments
• 4 helpfuls

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Page 15

Sorted by: Most recent Most viewed Most commented Most liked

Hello Guys, Many Times we have requirement to fetch the data from different instance to our main instance. So I just come up with my new implementation of REST message integration on my PDI. It works for both insert and update on incident record. Ste...

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Posted in Developer articles

• 2368 Views
• 1 comments
• 8 helpfuls

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Working often with Service Catalog? You probably come across wanting to populate Variables onChange depending on a different Variable. Up to the Paris releas...

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Posted in Developer articles

• 19710 Views
• 21 comments
• 65 helpfuls

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, A lot has been written on Multi-Row Variable Sets, some great resources out there. Some popular questions remain unanswered though, or: just not possible. On...

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Posted in Developer articles

• 12753 Views
• 19 comments
• 23 helpfuls

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Ever used the out-of-the-box Code Search, for example using Studio or SNUtils? And noticed that it will return a lot, though you might miss some artifacts? F...

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Posted in Developer articles

• 1959 Views
• 3 comments
• 10 helpfuls

Story-------Every now and then I encounter questions in the community regarding date comparison of some sort, very often the question is to find the difference in days between two dates, and often the answer is a script using various GlideDateTime fu...

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Posted in Developer articles

• 6451 Views
• 17 comments
• 26 helpfuls

Hi All, I thought of writing the common issues we faced while using MRVS (Multi Row variable set) and way we solved them. Issue It has been observed that MRVS is not displayed in any of the OOB widgets where variables are displayed be it ticket view...

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Posted in Developer articles

• 3577 Views
• 6 comments
• 6 helpfuls

Hello ServiceNow Geeks,Here again with an interesting use case where we will be going through the parsing of data from excel sheet & using that data with our ease. I am taking some use case on my own, please don't mind. Hope you will focus on the log...

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Posted in Developer articles

• 6529 Views
• 1 comments
• 4 helpfuls

When making a custom app, you may want to also make a custom portal for it and have Search. Scripting a Search Source is... not well documented, so here is how I did it. (I am doing this in Paris, but it should all be applicable across many versions....

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Posted in Developer articles

• 2885 Views
• 2 comments
• 9 helpfuls

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Community questions on Client Side scripting to retrieve data, often answers are giving suggestions to use GlideAjax. GlideAjax (with getXMLAnswer) absolutel...

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Posted in Developer articles

• 53895 Views
• 20 comments
• 79 helpfuls

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Workflow Editor is a legacy product to maintain existing workflows already in production. For new use cases and workflows, use ServiceNow Workflow Studio. Workflow Stud...

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Posted in Developer articles

• 9714 Views
• 11 comments
• 22 helpfuls

I hope this video helps a lot to all the beginners who want to Integrate ServiceNow instances or any other third party tool with their ServiceNow Instance. If you like my post then please mark it helpful. Also if you have any questions then co...

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Posted in Developer articles

• 17735 Views
• 36 comments
• 21 helpfuls

Hi All, Welcome back . In this tutorial we will be looking on the most important aspect in ServiceNow that is ServiceNow SYS_ID. LEts first try to understand what is ServiceNow SYS_ID. What is ServiceNow SYS_ID? SYS_ID is a record unique idetifier in...

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Posted in Developer articles

• 16253 Views
• 3 comments
• 7 helpfuls

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, When working with Record Producers, you probably have used the Map to field option on variables. When applying Variable Sets on Record Producers, 'somehow' t...

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Posted in Developer articles

• 14645 Views
• 3 comments
• 31 helpfuls

Hi Friends,Hope you are doing fine.In this tutorial we will be looking into ServiceNow interactive filter. In this tutorial we will be looking into :1. What is ServiceNow interactive filter2. How we can implement it out3. How we can add it to dashboa...

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Posted in Developer articles

• 2704 Views
• 1 comments
• 6 helpfuls

ServiceNow - Unknown To Known - Ep13 With Ajay Kumar - ITOM Special: Session 2 Date: 23rd March 2024 Time: 7:30 AM GMT Link: https://youtube.com/live/e-TfxzkNXkw

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Posted in Developer articles

• 90 Views Be the first to reply
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I have explained how to Copy Attachments from one table to another using Business Rules. If you have any feedback related to the scripting part, please write it in the comment box. ==================BUSINESS RULES==================== Table - Requ...

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Posted in Developer articles

• 2446 Views
• 4 comments
• 7 helpfuls

AWS S3 is the leader in enterprise storage solution available in the market, and due its robust architecture, it is very likely that you will stumble upon its integration with other tools such as servicenow. Community also has many open question abou...

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Posted in Developer articles

• 3602 Views
• 5 comments
• 6 helpfuls

What do you get with ITSM , ITSM Pro & ITSM Enterprise... Thanks,

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Posted in Developer articles

• 743 Views Be the first to reply
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Next Article > Authenticating with Azure // Microsoft Graph API Introduction I was recently presented with the request to bring Microsoft Intune data into the CMDB, without leveraging Service Graph, and wanted to document my experience. In this ...

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Posted in Developer articles

• 2382 Views
• 5 comments
• 8 helpfuls

Hello Community, While working on a client project, I encountered a challenge while trying to implement the requirement of reverting from the Scheduled state to New in a Normal change request using a UI action. Seeking assistance from the community...

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Posted in Developer articles

• 1002 Views Be the first to reply
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Page 16

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Overview Many times you may have a variable that also has as choices from a table. Instead of re-creating all of the choices in the variable and having to maintain them in two places, you can use a variable type of Lookup Select Box. Single Choice So...

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Posted in Developer articles

• 15753 Views
• 7 comments
• 16 helpfuls

Back in the times when I was fresh in ServiceNow world, I was given a task to validate on the form if Start Date and End Date are valid, meaning that End Date must be after the Start Date. Back then it was a big task for me and I have spent a lot of ...

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Posted in Developer articles

• 3583 Views
• 3 comments
• 6 helpfuls

Unable fo find task If you find this article, I hope it will save you some troubleshooting time!When you try to test a component you would use the command: snc ui-component develop You may run into the following error: throw new Error("Unable to find...

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Posted in Developer articles

• 1874 Views
• 12 comments
• 9 helpfuls

Procedure: Navigate to All > Service Level Management > SLA > SLA Definitions.Click New. The SLA Definition form is displayed.On the form, fill in the fields Type : SLA,OLA and UC SLA : SLA is an agreement between a customer and service provider.O...

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Posted in Developer articles

• 431 Views Be the first to reply
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setWorkflow(false) most of the developers very well aware that setWorkflow(false) stops Business Rules and developers often use it with combination of current.update() to prevent Business Rules that might normally be triggered by subsequent actions. ...

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Posted in Developer articles

• 1854 Views
• 1 comments
• 12 helpfuls

I have created a front-end watch-list for service portal. if you want to add the email field you can just create a text field and send the input.text to the object to add in the watchlist. I have attached the images to upload in the platform in .jpg...

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Posted in Developer articles

• 4144 Views
• 17 comments
• 18 helpfuls

Dear Community, I've recently faced a requirement to develop the custom risk assessment for the change request in addition to the standard one. The point is to create a new field (let's call it 'Security Risk'), that must be populated based on the an...

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Posted in Developer articles

• 1358 Views
• 3 comments
• 10 helpfuls

@MattSN created a great article some while ago on how to run your MID server from Docker basically within minutes: Instant MID Server with Docker This week I had the challenge to get the MID server installed on a windows host. Usually this is a p...

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Posted in Developer articles

• 1685 Views
• 4 comments
• 8 helpfuls

This script will help you to remove specific element from a list of unique elements for eg sysIds.Here I will take sys_id of the user a specific value and how can we remove it from a watch list present on an incident form.We can write a Background sc...

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Posted in Developer articles

• 2596 Views
• 2 comments
• 8 helpfuls

During the last month, my LinkedIn feed contains a huge amount of #BuildWithAES posts. ServiceNow community is not only easily building applications with the App Engine Studio, but they are sharing a huge variety of use cases, some of which very prac...

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Posted in Developer articles

• 498 Views
• 1 comments
• 4 helpfuls

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Struggling with making a PDF export from a record? For example wanting to generate a user agreement, with data from the current record? The default form expo...

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Posted in Developer articles

• 5816 Views
• 20 comments
• 23 helpfuls

ServiceNow Community - “Discipline is choosing between what you want now, and what you want most.” Challenge Introduction:- In order to strengthen the ServiceNow hands-on skills , each week a challenge will be posted and you need to implement...

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Posted in Developer articles

• 776 Views
• 6 comments
• 6 helpfuls

Best Practice:Export/Import Knowledge Bases, Categories, and Articles in batches. Do not attempt to transfer all at once as some KB Articles may be bigger than others and can cause corruption, issues or unintended issues (missing attachments and othe...

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Posted in Developer articles

• 6156 Views
• 7 comments
• 6 helpfuls

Out of the Box ServiceNow offers us limited option of "Basic" authentication option to authenticate and send out Outbound Requests to Third Party Applications using the SOAP protocol.Nowadays the most common authentication and reliable method used to...

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Posted in Developer articles

• 2249 Views
• 3 comments
• 16 helpfuls

Multi-Row variable sets were introduced in London and were something of a game changer; they finally provided an in-platform method for capturing repeatable datasets dynamically. Before they were an option you had to go to somewhat extreme measures t...

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Posted in Developer articles

• 28781 Views
• 15 comments
• 31 helpfuls

Want a foolproof plan to guarantee success on your ServiceNow Certification Exam? Well, this isn't it, but it's as close as I can get! I'm not offering any guarantees, but what I can offer is a guide which has been proven successful for both myself a...

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Posted in Developer articles

• 83676 Views
• 29 comments
• 98 helpfuls

Simplifying Field Changes in ServiceNow: Tips and Limits In ServiceNow development, adjusting fields to keep up with business changes is a regular task. Fields are the basic parts of forms and databases, crucial for managing data and making the user ...

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Posted in Developer articles

• 336 Views Be the first to reply
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NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE. This is a quick item that came up recently that I thought would be useful to others. When you define a new table in ServiceNow, you have the ...

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Posted in Developer articles

• 4399 Views
• 4 comments
• 21 helpfuls

What Should You Know About Backing Out a ServiceNow Update Set? We often talk about our successes and neat ways to accomplish a #ServiceNow requirement, etc. but...what happens when things go wrong? While many of us have probably never backed out a...

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Posted in Developer articles

• 183 Views Be the first to reply
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This onLoad client script shows how to change the background color of form buttons in ServiceNow. For this example, I set up the script to change the color of the ‘Approve and ‘Reject’ buttons on the approval form to green and red respectively. The ...

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Posted in Developer articles

• 4937 Views
• 14 comments
• 11 helpfuls

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Page 17

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In this video I’ll show you how to create a sidebar menu widget for Employee Center in ServiceNow. As usual, I love to start by showing the art of the possible, and then I’ll walk you through a basic implementation of the sidebar widget and explain t...

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Posted in Developer articles

• 228 Views Be the first to reply
• 1 helpfuls

The Problem I found myself coming back to making some form of a table with buttons to act on the data quite often and tended to end up throwing together a table widget to handle that specific case and had meant to create a more reusable table to whic...

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Posted in Developer articles

• 863 Views
• 5 comments
• 4 helpfuls

This article will guide you to export multiple task records from your instance in any file format (PDF). Purpose: To export multiple task records from view. OOB feature allows exporting only list views of records. Approach: Export records to specifie...

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Posted in Developer articles

• 992 Views
• 1 comments
• 0 helpfuls

Hi ServiceNow Gigs, Things which we need to be aware of while doing any kind of Integration and we have to ask the requestor the below information:- Decide what we want to use and what our third party supports : REST or SOAP. If it supports both,...

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Posted in Developer articles

• 1829 Views
• 3 comments
• 13 helpfuls

After trying another article post and having major problem. I asked a question on the community which eventually got to support case. I decided to put my resolution here and how I configured the test step. First thing I did was setup input values for...

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Posted in Developer articles

• 3498 Views
• 15 comments
• 12 helpfuls

This is a very tricky thing in ServiceNow and usually any work related to sys_attachment table is always a bit of a hack. So ServiceNow handles the attachments through two tables – sys_attachment and sys_attachment_docs. For a better understanding re...

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Posted in Developer articles

• 1395 Views
• 1 comments
• 2 helpfuls

ServiceNow Community - “Discipline is choosing between what you want now, and what you want most.” Challenge Introduction:- In order to strengthen the ServiceNow hands-on skills , each week a challenge will be posted and you need to implement the s...

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Posted in Developer articles

• 1518 Views
• 9 comments
• 7 helpfuls

ServiceNow PDI issue FIX ! Dear Servicenow PDI User, Its very common to see Servicenow PDIs being inconsistent and not being available for use when Needed ! Here is something which you can follow to Fix / Overcome it... Problem Statement : [ Fa...

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Posted in Developer articles

• 326 Views Be the first to reply
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In this article we will see how to use scripting in a workflow to import a spreadsheet into a Service Catalog item's Multi Row Variable Set (MVRS). We're assuming you are familiar with the workflow editor, javascript, import sets, and the service ca...

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Posted in Developer articles

• 5775 Views
• 12 comments
• 12 helpfuls

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Seen the new Next Experience UI yet? Enabling it on an upgraded San Diego instance only concerns changing the value of System Property "glide.ui.polaris.expe...

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Posted in Developer articles

• 55217 Views
• 26 comments
• 124 helpfuls

Update: Resolve button widget article - https://community.servicenow.com/community?id=community\_article&sys\_id=13e89bb9db7fbfc8d82ffb243996193f I keep seeing questions about Reopening Incident widget that requires comments from end user while reopeni...

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Posted in Developer articles

• 12216 Views
• 31 comments
• 145 helpfuls

System Log CAN be handy... if careless devs haven't already ruined it with absurd amounts of high volume log statements. Finding the origin of a given system log entry has always been difficult too.But with system log's Context Map you don't need to...

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Posted in Developer articles

• 362 Views Be the first to reply
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A frequent requirement is to migrate journaled data (Comments and Work Notes) from an existing ticketing system to Servicenow,with the original Author and data visibile in the correct place in the Activity Log.This information may also help for bi-di...

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Posted in Developer articles

• 13148 Views
• 9 comments
• 15 helpfuls

Always code as if the guy who ends up maintaining your code will be a violent psychopath who knows where you live. — Martin We are going to understand two topics here, 1. How to set up social media authentication as login widget in the servicenow...

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Posted in Developer articles

• 2781 Views
• 3 comments
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Hi All, Ever find yourself using the Flow Designer and wishing that the For Each iterator could accept your specific data set rather than the standard 'Array data pill, List data pill or Records data pill'? Here I have built a very simple action that...

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Posted in Developer articles

• 2555 Views
• 1 comments
• 6 helpfuls

ServiceNow Slack Integration to Send Slack Messages Hi All,In this article we will look into how we can integrate ServiceNow to Slack. We have a usecase to send Salck Notification from ServiceNow whenever the record matches any given condition. C...

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Posted in Developer articles

• 511 Views Be the first to reply
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Recently, I came across an interesting question where the questioner wanted to hide a menu item in top menu bar in the Next Experience UI (Polaris). Problem Statement: User wanted to hide Workspace menu item in the menu bar. First thing first, t...

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Posted in Developer articles

• 1915 Views
• 2 comments
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Background : Employee Center is the new portal solution that every new/old customer is looking forward to. Since EC has been introduced as a centralised portal catering to all you different departments (E.g. IT, HSE , Procurement etc.) through differ...

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Posted in Developer articles

• 2062 Views
• 4 comments
• 1 helpfuls

Limit Rows First thought To limit rows a quick search brought us to several sources mentioning: var field = g_form.getField("multiple_approvers"); // multi variable set name if (field != null) { field.max_rows_size = 3; // number of rows allowe...

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Posted in Developer articles

• 3889 Views
• 1 comments
• 14 helpfuls

We found that ServiceNow's scheduled exports are great for table data, but the very first NOTE for export sets- "Export sets do not export attachments to records. To download an attachment, either use the REST Attachment API (HTTP request originates ...

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Posted in Developer articles

• 9517 Views
• 15 comments
• 18 helpfuls

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Page 18

Sorted by: Most recent Most viewed Most commented Most liked

Ever had that moment when you're coding away on ServiceNow, and suddenly, you're greeted with a message saying "Object is undefined or null"? It's like expecting a high-five and getting air instead. But fret not, because I've got your back with some ...

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Posted in Developer articles

• 404 Views
• 2 comments
• 2 helpfuls

< Previous Article Next Article >Optimizing the Service Portal Typeahead search widget Performance Best Practice for Before Query Business RulesOverviewThis guide is written by the ServiceNow Technical Support Performance team (All Articles). We are ...

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Posted in Developer articles

• 29622 Views
• 14 comments
• 54 helpfuls

This took me a bit too long to find, so I'll post it as a Lessons Learned.We had an issue where users were unable to press buttons (onclick="function()") in a UI Page in IE11. Going through the console in IE gave the information that function was und...

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Posted in Developer articles

• 222 Views
• 1 comments
• 0 helpfuls

ServiceNow Introduction to GlideEncrypter API | GlideEncrypter API with the use case Hi All,I hope you're doing great. In this video, We will be looking into the GlideEncrypter API. GlideEncrypter API is a ServiceNow API to encrypt and decrypts the ...

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Posted in Developer articles

• 1053 Views
• 4 comments
• 3 helpfuls

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Recently a Community thread was posted about the Visual Task Board labels, and adding a new global one. Would this even be possible? I did some research and ...

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Posted in Developer articles

• 1954 Views
• 6 comments
• 8 helpfuls

ExcelJS is a powerful JavaScript library for working with Excel spreadsheets. It allows developers to read, write, and manipulate Excel files programmatically, using a simple and intuitive API. ExcelJS can be used in a wide range of applications,...

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Posted in Developer articles

• 5496 Views
• 16 comments
• 8 helpfuls

Servicenow SSO allow User login for both SSO and Local Login Done setting up SSO Successfully ? Wondering how to allow users login via both SSO and local login ? Here is the solution with 3 steps to fix it... Step1 : Navigate to > sys_properties ...

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Posted in Developer articles

• 665 Views
• 1 comments
• 1 helpfuls

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Tags on records have been in ServiceNow for a while. Though questions about how Tags actually work and if these can be automated are still very common. Recen...

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Posted in Developer articles

• 9321 Views
• 5 comments
• 35 helpfuls

Washington D.C. Release Features ServiceNow released another Family Version named as Washington D.C. for early access on 1st Feb 2024. This was 23rd Release as per English alphabet. This release brings many good features with respect to Gen AI, RP...

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Posted in Developer articles

• 1560 Views
• 2 comments
• 5 helpfuls

Create a script include and copy the below code Script include Name: TableScript_Utils Code: var TableScript_Utils = Class.create();TableScript_Utils.prototype = { initialize: function(tableLabel, tableName, extendsto, columnjson) { this.Label = tabl...

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Posted in Developer articles

• 3260 Views
• 4 comments
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ServiceNow introduction to remote table | ServiceNow remote table to retrieve a table from an external source Hi All,I hope you're doing great. In today's tutorial, we will look into a great concept in ServiceNow: Remote tables. Remote Table : You...

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Posted in Developer articles

• 2182 Views
• 1 comments
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Hi All, Recently, I had the opportunity to delve into ServiceNow's Decision Tables, and I found them to be an invaluable feature. In this article, I'll share my firsthand experience, outlining how Decision Tables effectively addressed my specific ne...

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Posted in Developer articles

• 1505 Views Be the first to reply
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A question that seems to come up often is, "How do I customize the default value for a select box to get rid of --none--?"In my search for this answer I came across many over-engineered solutions. The one I eventually came up with is just way too eas...

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Posted in Developer articles

• 3785 Views
• 3 comments
• 0 helpfuls

There has been some questions in forum about using "Use Last Run Datetime" field so I have attempted here to explain it a bit more than what is there in the wiki. The checkbox appears when the type of the data source is JDBC. And if you were to selec...

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Posted in Developer articles

• 10994 Views
• 32 comments
• 6 helpfuls

Streamlining Data Retrieval in ServiceNow: The Power of Pagination with chooseWindow Introduction In the realm of ServiceNow development, efficiently managing and retrieving vast amounts of data is a common challenge. This is where the co...

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Posted in Developer articles

• 224 Views Be the first to reply
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Hello All, Many times we have requirement to deactivate a group as part of operational activists, after deactivating groups sometimes we get incidents about something not working as expected because deactivated groups was hard-coded in some sc...

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Posted in Developer articles

• 3612 Views
• 7 comments
• 8 helpfuls

Debugging Language Translations in ServiceNow There are quite a number of questions posted in community related to language translations in ServiceNow. This small article might help you for debugging how translations are configured in ServiceNow an...

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Posted in Developer articles

• 2015 Views
• 5 comments
• 16 helpfuls

It's time to integrate ServiceNow with ChatGPT. Hope it will help you. Reference links: Endpoint, headers and JSON link: https://platform.openai.com/docs/api-reference/making-requests Refer below: curl https://api.openai.com/v1/completions \ -H "C...

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Posted in Developer articles

• 30773 Views
• 75 comments
• 37 helpfuls

Glide Script To Identify Excessive Record Updates by Users This article provides a method to pinpoint which users are excessively updating the same record, leading to potential performance issues due to the overflow of the sys_journal_field table wit...

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Posted in Developer articles

• 134 Views Be the first to reply
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ServiceNow RoboArchitect An Automated Application Architecture Framework ABSTRACT This article endeavors to establish an automated application architecture framework for an entire ServiceNow instance, leveraging the existing metadata within the Ser...

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Posted in Developer articles

• 206 Views Be the first to reply
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Page 19

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NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE. DIFFICULTY LEVEL: ADVANCEDAssumes having taken the class SSNF and has good intermediate to advanced level of knowledge and/or familiarit...

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Posted in Developer articles

• 705 Views
• 1 comments
• 3 helpfuls

Hi All You have probably tried already to communicate with a new AI tool ChatGPT (advanced chatbot). Of course, I also tried to ask ChatGPT various tricky questions and one of them was "how to integrate ServiceNow with ChatGPT? Do I need to use a...

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Posted in Developer articles

• 4022 Views
• 5 comments
• 9 helpfuls

Hello Guys, Lets Suppose, You are Resolver and getting multiple Incidents/Issues daily and it is difficult for you to maintain the workload balance. Also In your Organization there is no any procedure implemented to assign the coming incidents/Issue...

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Posted in Developer articles

• 1260 Views
• 2 comments
• 3 helpfuls

In my previous article, I introduced the IT Operation Management product in an unusual way. I promised to also share the technical details of the solution. Before we jump into the details, I would shortly summarise the topic of the previously mentio...

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Posted in Developer articles

• 498 Views
• 2 comments
• 11 helpfuls

Hello Everyone, This session includes Tech Talk Session 5 with @Gaurav Shirsat. Below are the session part of this live event, please go through as includes discussion of Virtual Agent Part 3. Join and follow for new upcoming sessions...

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Posted in Developer articles

• 95 Views Be the first to reply
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Hi Friends, In this tutorial, we will look into Servicenow CMDB CI RElationship. What is the CI relationship and how we can create the CI relationship from scratch? The CMDB, in contrast to a static asset list, helps you track not only the configur...

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Posted in Developer articles

• 3398 Views
• 1 comments
• 4 helpfuls

Revolutionizing Workflow Visualization with ServiceNow's Latest Feature: Flow Diagramming The San Diego release marks a significant milestone with the debut of Flow Diagramming, a feature set to transform the way organizations design, comprehend, and...

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Posted in Developer articles

• 611 Views
• 2 comments
• 5 helpfuls

Just uploaded to Share a quick app I made to automatically upload local update sets to your GitHub repository. That way if you lose access to your dev instance, you haven't lost all your code and configs. Of course this is even more useful if you're ...

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Posted in Developer articles

• 1904 Views
• 7 comments
• 4 helpfuls

Hi All, So I was tasked with building a default topic for virtual agent, we set it as default, however when it ended it always kicked us to the default servicenow "choose your topic" flow... I needed to find a way around this. Digging through Service...

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Posted in Developer articles

• 11591 Views
• 27 comments
• 32 helpfuls

Preface IT Operation Management is a complex product with a lot of modules, like:DiscoveryService MappingEvent ManagementCertificate ManagementFirewall audits and reportingand so on...The purpose of this article is to give a high-level understandin...

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Posted in Developer articles

• 1011 Views
• 3 comments
• 11 helpfuls

Hi All,Hope you are doing fine.In this tutorial, we will be looking into Metric Definition in ServiceNow.We will be looking into the following points in ServiceNow :1. What is the Metric definition in ServiceNow2. What is the benefit of ServiceNow Me...

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Posted in Developer articles

• 5607 Views
• 3 comments
• 4 helpfuls

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Instance Scan is one of the most recent additions of new applications within ServiceNow. A powerful application with which you can interrogate your instance,...

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Posted in Developer articles

• 3294 Views
• 3 comments
• 10 helpfuls

The ScenarioHave you or your customers ever had a need to filter a dashboard according to a custom date, such as a fiscal period? What is a fiscal period? It is an arbitrary period of time in the sense that it does not align to the Gregorian calenda...

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Posted in Developer articles

• 3075 Views
• 1 comments
• 5 helpfuls

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Switching over to a different Service Portals, for example because you are introducing a new Service Portal or because you are going to use Employee Center? ...

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Posted in Developer articles

• 12804 Views
• 9 comments
• 31 helpfuls

Hi there, Hope you are doing well..! The following article is intended to help people to set values within a Multi Row Variable Set (MRVS) based on value(s) set on a variable on the catalog item. Let's get started, here we will be using g_service...

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Posted in Developer articles

• 4147 Views
• 3 comments
• 10 helpfuls

Here is quick demo of Washington D.C Release https://youtu.be/q628bve6ivs Please share and subscribe. #WDC #Washington

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Posted in Developer articles

• 136 Views Be the first to reply
• 1 helpfuls

Here is quick demo of Washington D.C Release https://youtu.be/q628bve6ivs Please share and subscribe. #WDC

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Posted in Developer articles

• 96 Views Be the first to reply
• 0 helpfuls

Just created a custom UI page which uses the open source Full Calendar plugin. The code is raw so please make changes as per your needs/standards. By default maintenance, events are displayed in orange and blackout in black. Change color: low-risk ch...

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Posted in Developer articles

• 530 Views
• 2 comments
• 0 helpfuls

NOTE: MY POSTINGS REFLECT MY OWN VIEWS AND DO NOT NECESSARILY REPRESENT THE VIEWS OF MY EMPLOYER, ACCENTURE. Within ServiceNow, there are many tables that contain "condition" or "template value" columns. In doing data migration, data cleanup, or even...

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Posted in Developer articles

• 1029 Views
• 3 comments
• 6 helpfuls

Hello There, Have you ever came across a requirement where you need to populate all the variables of an RITM as Description of change, when the change is created from an RITM or Catalog task. This script include can be used to get all of the varia...

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Posted in Developer articles

• 1662 Views
• 2 comments
• 8 helpfuls

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Page 20

Sorted by: Most recent Most viewed Most commented Most liked

Hi Folks, I have recently implemented ATF on change forms where I came across a barrier Risk Assessment .I had gone through the below approach to bypass Risk Assessment on change forms. Role: Admin Step1: Impersonate as an admin user. Step2: Inser...

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Posted in Developer articles

• 800 Views
• 6 comments
• 4 helpfuls

Don't use Surveys and Assessment.

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Posted in Developer articles

• 465 Views
• 3 comments
• 10 helpfuls

Hi All, How to make "Attachments" mandatory on a catalog item in the Service Portal (SP) based on a specific variable value. e.g. If Hard Drive is selected "250 GB" then makes attachment mandatory. We know the challenges with making Attachments manda...

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Posted in Developer articles

• 8486 Views
• 25 comments
• 15 helpfuls

Hotjar is a saas product that basically tracks users' clicks, mouse movements and scrolls on your site. It can do a lot more but the basic use case is to capture this data and see how people are using pages etc. To integrate with ServiceNow Service P...

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Posted in Developer articles

• 1219 Views
• 3 comments
• 0 helpfuls

Saviynt integration with Servicenow using REST API. User case: Request services (application access, roles) using Servicenow and automate service/request fulfillment using Saviynt (Identity and Access management system). Solution: 1. Create appropria...

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Posted in Developer articles

• 3748 Views
• 6 comments
• 10 helpfuls

Recently, we had a requirement to create a pop-up to confirm an update to a record. As part of the confirmation, the user had to enter the exact text "Proceed". This article presents the approach we used which involves only one client script and th...

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Posted in Developer articles

• 3793 Views
• 2 comments
• 2 helpfuls

Hi everyone, I recently had to explain to someone the difference between Query BR and ACLs and realized that this is an ongoing debate topic for many people. Opinions on which method of restricting access is preferred are quite divided. Below I would...

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Posted in Developer articles

• 20568 Views
• 41 comments
• 114 helpfuls

What is Glide API? Service now Developer often using Glide API in now platform to change default behavior of the application and customize existing functionality. Glide Classes are providing more flexibility to interacting with snow application throu...

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Posted in Developer articles

• 4211 Views
• 3 comments
• 26 helpfuls

Removing Rows First thought This one started of Easy as well. Setting the Multi Row Variable Set to an empty array will clear all values. We noticed that adding the JSON.stringify resulted in the Row count being available. g_form.setValue('variable_s...

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Posted in Developer articles

• 10043 Views
• 15 comments
• 30 helpfuls

Hello All, Hope everyone is doing great Another video tutorial on YouTube is available now Please do LIKE SHARE & SUBSCRIBE to my Channel LearnIT If my content helped you in anyway, please mark this content as BOOKMARK, SUBSCRIBE & HELPFUL B...

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Posted in Developer articles

• 208 Views Be the first to reply
• 1 helpfuls

This Article explains about GlideEmailOutbound API which I have bumped into recently. ServiceNow email notifications can be triggered in several ways such as through workflows, record actions, events, and flow designer. One exciting way of triggering...

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Posted in Developer articles

• 5252 Views
• 9 comments
• 4 helpfuls

If you are looking to populate the data from the Reference variable this article will help you to achieve. Note: This will be available on Utah version. No scripting required for this. 1. I have created a catalog with 3 variables as below. a. Reques...

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Posted in Developer articles

• 5444 Views
• 10 comments
• 7 helpfuls

Hi All, Unfortunately, catalog variables do not have a dependency like a field we have on the forms. The dependent variables can be created in the service catalog in two ways: A. Using Client Script: Onchange of Category field write following script...

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Posted in Developer articles

• 21437 Views
• 51 comments
• 44 helpfuls

If you are looking to allow guest users to add attachments on record producer or catalog item. Check out my solution on below link. Attachments for Guest Users || Catalog Items & Record Producer The widget uses GlideSysAttachment API to create and de...

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Posted in Developer articles

• 2559 Views
• 7 comments
• 4 helpfuls

Hello Everyone, This session includes Tech Talk session 3 with @Gaurav Shirsat . Below are the session part of this live event, please go through as includes discussion of Virtual Agent Part 1. Join and follow for new upcoming sessions on my Link...

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Posted in Developer articles

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< Previous Article Next Article >Integrate with Microsoft Intune - Scripted Data Retrieval Mapping data with RTE/IRE Introduction Keeping with the times, IntegrationHub is immensely powerful in it's performance, easy maintainability and integral f...

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Posted in Developer articles

• 2781 Views
• 12 comments
• 15 helpfuls

헛헶 혁헵헲헿헲,헛헼헽헲 혆헼혂 헮헹헹 헮헿헲 헱헼헶헻헴 헴헿헲헮혁헔헻헼혁헵헲헿 혃헶헱헲헼 혁혂혁헼헿헶헮헹 헼헻 헬헼혂혁혂헯헲 헶혀 헮혃헮헶헹헮헯헹헲 헻헼현 퐏퐥퐞퐚퐬퐞 퐝퐨 퐋퐈퐊퐄 퐒퐇퐀퐑퐄 & 퐒퐔퐁퐒퐂퐑퐈퐁퐄 퐭퐨 퐦퐲 퐜퐡퐚퐧퐧퐞퐥 퐋퐞퐚퐫퐧퐈퐓 If my content helped you in anyway, please mark this content as BOOKMARK, SUBSCRIBE & HELPFUL Best...

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Posted in Developer articles

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헛헶 혁헵헲헿헲,헛헼헽헲 혆헼혂 헮헹헹 헮헿헲 헱헼헶헻헴 헴헿헲헮혁헔헻헼혁헵헲헿 혃헶헱헲헼 혁혂혁헼헿헶헮헹 헼헻 헬헼혂혁혂헯헲 헶혀 헮혃헮헶헹헮헯헹헲 헻헼현 퐏퐥퐞퐚퐬퐞 퐝퐨 퐋퐈퐊퐄 퐒퐇퐀퐑퐄 & 퐒퐔퐁퐒퐂퐑퐈퐁퐄 퐭퐨 퐦퐲 퐜퐡퐚퐧퐧퐞퐥 퐋퐞퐚퐫퐧퐈퐓 If my content helped you in anyway, please mark this content as BOOKMARK, SUBSCRIBE & HELPFUL Best...

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Posted in Developer articles

• 280 Views Be the first to reply
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It goes without saying that when a new ServiceNow product is implemented (configured) or an existing one is improved / enhanced for customers, development happens on a non-production environment. The bug fixes also should be done on this environment...

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Posted in Developer articles

• 3304 Views
• 11 comments
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Hello Community , I explored some use case of client script . I want to share with you alll . Might be , it will be helpful for you all . CLIENT – SCRIPT Client-side scripts execute within a user's browser and are used to manage forms and form fiel...

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Posted in Developer articles

• 24205 Views
• 5 comments
• 77 helpfuls

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Page 21

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Sentiment Analysis is part of Task Intelligence, which is part of the Customer Service Management (CSM) module. But what if you want to leverage some use cases for sentiment analysis without having the right subscription? During my research, I s...

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Posted in Developer articles

• 3091 Views
• 1 comments
• 14 helpfuls

I always wonder, Is there any simple utility in ServiceNow to fetch the list of hierarchy/table extensions? Well, By OOB we have TableUtils(). It contains multiple functions to perform on a table. I will walk you through a few interesting functions....

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Posted in Developer articles

• 1671 Views
• 2 comments
• 8 helpfuls

ServiceNow Upgrade Strategies: Planning and Executing a Successful UpgradeHeading1. Introduction2. Understanding ServiceNow Upgrades3. Benefits of Upgrading ServiceNow4. Factors to Consider Before Upgrading5. Creating an Upgrade Strategy5.1 Step 1: A...

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Posted in Developer articles

• 1661 Views
• 1 comments
• 6 helpfuls

Report range is used to define data intervals that are used in bar and pie charts. Reports only show historical data. It is not possible to set report ranges for dates in the future. There is a “sys_report_range” table in which all report ranges are ...

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Posted in Developer articles

• 2202 Views
• 6 comments
• 7 helpfuls

Recently, I came across an interesting question, where the questioner asked if it is possible to check whether logged in user is using Dark mode in their preference. Accordingly, questioner wanted to set some styles in the client script. Here is t...

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Posted in Developer articles

• 185 Views Be the first to reply
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Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field What is shared in this article, might not be best practice. Just sharing this to explore possibilities, find openings in ServiceNow, and have a mindset that your imagi...

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Posted in Developer articles

• 2401 Views
• 4 comments
• 7 helpfuls

Often times when migrating from an older tool into ServiceNow it is a requirement that the file attachments be migrated from that tool into their associated records in ServiceNow. I was recently faced with this task and as I dug into the process I ...

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Posted in Developer articles

• 20130 Views
• 46 comments
• 26 helpfuls

ServiceNow Instance to Instance Integration - Step by Step Guide Welcome to this page on ServiceNow to ServiceNow Integration - A step by step guide. This integration follows the ServiceNow integration with any 3rd party tool as a reference to put th...

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Posted in Developer articles

• 52283 Views
• 17 comments
• 62 helpfuls

Did you ever need to customize your ServicePortal because you needed to add Client Side UI Actions?Then it is time to revert all your changes and go back to OOTB and install the Portal Experience Scoped Application:https://github.com/kr4uzi/ServiceNo...

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Posted in Developer articles

• 1275 Views
• 10 comments
• 1 helpfuls

After a lot of debugging and numerous searches on the Community, I wanted to post what seems to be the only working solution I've been able to come up with for using User Criteria to limit something via a Condition, such as a Header Menu via the Serv...

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Posted in Developer articles

• 1574 Views
• 8 comments
• 18 helpfuls

Hi there, Did you notice the continuous change of look and feel on the Service Portal SC Catalog Item page? In particular, how the help tag is displayed? The colors, the icons, the expanding. Because we are not interested in the changes which were ap...

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Posted in Developer articles

• 3320 Views
• 11 comments
• 15 helpfuls

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Posted in Developer articles

• 545 Views
• 4 comments
• 3 helpfuls

GlideElement - nill() Determines if the field is null, applicable only to the elements of glideRecord object. Returns true if the field is null or an empty string, false The downside is, this method can not apply to native javascript variables. var g...

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Posted in Developer articles

• 23551 Views
• 4 comments
• 22 helpfuls

Hello Community, Common issues while implementing ServiceNow to SharePoint Integration using OAuth authentication include: Invalid Client ID or Client Secret: This issue may arise if the OAuth client ID or client secret provided during...

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Posted in Developer articles

• 328 Views Be the first to reply
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Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Where it comes down to advanced reporting, quickly Performance Analytics jumps in mind. Though ServiceNow out-of-the-box also comes with this nice - free - f...

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Posted in Developer articles

• 4705 Views
• 4 comments
• 20 helpfuls

헛헶 혁헵헲헿헲,헛헼헽헲 혆헼혂 헮헹헹 헮헿헲 헱헼헶헻헴 헴헿헲헮혁헔헻헼혁헵헲헿 혃헶헱헲헼 혁혂혁헼헿헶헮헹 헼헻 헬헼혂혁혂헯헲 헶혀 헮혃헮헶헹헮헯헹헲 헻헼현 퐏퐥퐞퐚퐬퐞 퐝퐨 퐋퐈퐊퐄 퐒퐇퐀퐑퐄 & 퐒퐔퐁퐒퐂퐑퐈퐁퐄 퐭퐨 퐦퐲 퐜퐡퐚퐧퐧퐞퐥 퐋퐞퐚퐫퐧퐈퐓 If my content helped you in anyway, please mark this content as BOOKMARK, SUBSCRIBE & HELPFUL Best R...

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Posted in Developer articles

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헛헶 혁헵헲헿헲,헛헼헽헲 혆헼혂 헮헹헹 헮헿헲 헱헼헶헻헴 헴헿헲헮혁헔헻헼혁헵헲헿 혃헶헱헲헼 혁혂혁헼헿헶헮헹 헼헻 헬헼혂혁혂헯헲 헶혀 헮혃헮헶헹헮헯헹헲 헻헼현 퐏퐥퐞퐚퐬퐞 퐝퐨 퐋퐈퐊퐄 퐒퐇퐀퐑퐄 & 퐒퐔퐁퐒퐂퐑퐈퐁퐄 퐭퐨 퐦퐲 퐜퐡퐚퐧퐧퐞퐥 퐋퐞퐚퐫퐧퐈퐓 If my content helped you in anyway, please mark this content as BOOKMARK, SUBSCRIBE & HELPFUL Best R...

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Posted in Developer articles

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Join WhatsApp Group for quick updates :- https://lnkd.in/dwKJUKK9 Read More At:-https://developer.servicenow.com/dev.do#!/guides/utah/now-platform/tpb-guide/update\_set\_tbpDisclaimer: The content I am posting is intended solely for educational purpose...

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Posted in Developer articles

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Join WhatsApp Group for quick updates :- https://lnkd.in/dwKJUKK9 Read More At:-https://developer.servicenow.com/dev.do#!/guides/utah/now-platform/tpb-guide/xml\_data\_transfer\_technical\_best\_practicesDisclaimer: The content I am posting is intended so...

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Posted in Developer articles

• 112 Views Be the first to reply
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헛헶 ALL,헛헼헽헲 혆헼혂 헮헹헹 헮헿헲 헱헼헶헻헴 헴헿헲헮혁헔헻헼혁헵헲헿 혃헶헱헲헼 혁혂혁헼헿헶헮헹 헼헻 헬헼혂혁혂헯헲 헶혀 헮혃헮헶헹헮헯헹헲 헻헼현 If my content helped you in anyway, please mark this content as BOOKMARK, SUBSCRIBE & HELPFUL Best Regards, Prashant Kumar (LearnIT) YouTube Channel LearnI...

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Posted in Developer articles

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Join WhatsApp Group for quick updates :- https://lnkd.in/dwKJUKK9 Read More At:-https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/field-administration/concept/c\_FieldNormalization.htmlDisclaimer: The content I am po...

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Posted in Developer articles

• 89 Views Be the first to reply
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Join WhatsApp Group for quick updates :- https://lnkd.in/dwKJUKK9 Read More At:-https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/field-administration/concept/c\_FieldNormalization.htmlDisclaimer: The content I am po...

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Posted in Developer articles

• 113 Views Be the first to reply
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Join WhatsApp Group for quick updates :- https://lnkd.in/dwKJUKK9 Read More At:-https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/field-administration/concept/c\_FieldNormalization.htmlDisclaimer: The content I am po...

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Posted in Developer articles

• 97 Views Be the first to reply
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Recently came across a limitation of MRVS multi-row variable set that it cannot access the form variables. Meaning if you have a Catalog item form with 'Requested For' variable and an MRVS multi-row variable set, and would like to have the requested_...

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Posted in Developer articles

• 18591 Views
• 19 comments
• 149 helpfuls

Join WhatsApp Group for quick updates :- https://lnkd.in/dwKJUKK9 Read More At:-https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/field-administration/concept/c\_FieldNormalization.htmlDisclaimer: The content I am po...

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Posted in Developer articles

• 116 Views Be the first to reply
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Hi All, Below script will help if you conditionally want to restrict the number of rows in multi-variable set. //This script will allow you to add 5 rows in MVS if you selected 5 in field A and so on. Field A - Select box variable with choice values ...

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Posted in Developer articles

• 510 Views
• 2 comments
• 1 helpfuls

Installation procedure. 1. Install VS code extension – [ sn-scriptsync]. 2. Create a new folder with the name “sn-scriptsync" under Documents directory. 3. Install “ServiceNow Utils” – browser extension in Chrome or Firefox browser...

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Posted in Developer articles

• 3637 Views
• 5 comments
• 19 helpfuls

Join WhatsApp Group for quick updates :- https://lnkd.in/dwKJUKK9 Read More At:- https://developer.servicenow.com/blog.do?p=/post/share-spotlight-add-to-update-set/Disclaimer: The content I am posting is intended solely for educational purposes and s...

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Posted in Developer articles

• 233 Views Be the first to reply
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Hello ServiceNow Enthusiasts, In my previous article, I have mentioned about How to know the ServiceNow Partner Type/Level of an Organisation. If you did not get the chance to look into it, please find the link below: How to know the ServiceNow ...

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Posted in Developer articles

• 781 Views
• 2 comments
• 20 helpfuls

Hi ServiceNow Enthusiast, Being a ServiceNow Developer, we regularly use Filter Conditions like 'equal to', 'is not', 'is one of', 'greater than', etc and aware of how to use them in our GlideRecord script. But sometimes we may have a situation w...

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Posted in Developer articles

• 2996 Views
• 3 comments
• 29 helpfuls

Hi ServiceNow Enthusiasts, This article is specially for people who are beginner in ServiceNow Scripting and facing issue in writing GlideRecord scripts during their projects or interviews. I always imagine list of particular table while writing ...

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Posted in Developer articles

• 1456 Views
• 6 comments
• 27 helpfuls

Hello Developers, Today I am going to share you information about Knowledge Article and Knowledge Block Versioning. Knowledge Article Versioning It is necessary to activate the Knowledge Management Advanced plugin (com.snc.knowledge_advanced) and...

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Posted in Developer articles

• 315 Views
• 1 comments
• 3 helpfuls

Hello Developers , I'm going to provide you some helpful techniques and functions today that you can use to retrieve the user information that is logged in. The following functionalities in our server side script, such as Business Rules, Script Inc...

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Posted in Developer articles

• 2006 Views Be the first to reply
• 13 helpfuls

Hi ServiceNow Enthusiast, Finally, Nomination for 2024 MVP and Rising Star are here. It is a great news for professionals who were active contributors. For Rising Star nominations, for beginners or first timers, it may be little confusing or har...

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Posted in Developer articles

• 969 Views
• 6 comments
• 24 helpfuls

Hi Everyone, 1)We know the existing API to parse Excel attachments using sn_impex.GlideExcelParser() : parse .xlsx formatted Excel files and access file data in script More info: https://developer.servicenow.com/dev.do#!/reference/api/utah/server/s...

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Posted in Developer articles

• 1667 Views Be the first to reply
• 6 helpfuls

Hi All, I hope you're doing great. In today's tutorial, we will be looking into Javascript functions and how we can use Javascript functions in Servicenow. Javascript functions make your code more readable, more reusable, and more robust. Let's firs...

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Posted in Developer articles

• 3199 Views
• 1 comments
• 7 helpfuls

A short meditation on your ServiceNow PDI (and what to do about its impermanence)

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Posted in Developer articles

• 155 Views Be the first to reply
• 2 helpfuls

Today, I am going to share you a code snippet of Mail script which will fetch the submitted MRVS data and send it in a notification in a nice tabular format. It also returns you the display name if any reference columns exist. Here are the steps todo...

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Posted in Developer articles

• 10994 Views
• 8 comments
• 29 helpfuls

ServiceNow service portal widget tutorial | ServiceNow Create Custom Widget with demo Hi All,I hope you're doing great. In today's tutorial, we will be looking into how we can create a ServiceNow service portal custom widget from scratch with a live...

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Posted in Developer articles

• 394 Views Be the first to reply
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Steps to Debug REST API Inbound Calls in Service Now: 1. Make sure the property “glide.rest.debug” is set to true under sys_properties table. 2. Get the REST request URL and the user_id of the user with which the REST call is coming to instance. 3. ...

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Posted in Developer articles

• 35320 Views
• 7 comments
• 26 helpfuls

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Update: There is now an app in the ServiceNow store that provides integration to Azure Automation. The below still works, but if you prefer a supported solution, you should check out the app here. There is also a video explaining how to set this up, ...

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Posted in Developer articles

• 32593 Views
• 30 comments
• 18 helpfuls

Auto-Populate "Contact Type" field to "Self-service" on REQ,RITM,SCTASK forms when a request is submitted from service portal. note: All traces of service portal related requests and views are stored on sp_log table. I have written a before inse...

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Posted in Developer articles

• 1125 Views
• 2 comments
• 1 helpfuls

Use Below script on change of field value This script will help you to restrict end user to provide currency value in "$0.00" format function onChange(control, oldValue, newValue, isLoading) { if (isLoading || newValue == '') { return...

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Posted in Developer articles

• 2819 Views
• 6 comments
• 4 helpfuls

Many people use 'Wait for condition' workflow activity but they are not aware when exactly wait for condition activity is evaluated. Beginners think that the ‘Wait for condition’ activity will wait for the condition/script to evaluate to true and o...

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Posted in Developer articles

• 3059 Views Be the first to reply
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Often, we encounter requirements that go beyond the capabilities of out-of-the-box (OOB) functionalities. These needs include: Incorporating images or logos, like those of a company, into form layouts.Crafting customized information or error messages...

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Posted in Developer articles

• 201 Views Be the first to reply
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In this article, i will explain how you can call a powershell script from the ServiceNow instance. Here is a sample powershell script which will print the name of the person that is selected in the RITM. A very basic example. Powershell Script #Varia...

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Posted in Developer articles

• 31770 Views
• 22 comments
• 64 helpfuls

Hi All, I hope you are doing fine. Have you ever faced this problem where you are working on some requirements and as a part of this requirement the files which we have to update are in another update set?If this is the case then you can't update ...

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Posted in Developer articles

• 1148 Views
• 2 comments
• 2 helpfuls

Hide the Personalize list Hide it based on role ServiceNow explains in the Docs that there is a property you can set, to restrict personalizing the list for a specific role. It is explained in this Docs article how to do it: https://docs.servicenow.c...

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Posted in Developer articles

• 1932 Views
• 1 comments
• 8 helpfuls

Hi All, Hope you are doing great. In this article we will try to get the solution on below use case Use case : Can I use to configure confirmation popup - when i click cancel button in change form. If the user presses cancel, he will be asked for...

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Posted in Developer articles

• 2854 Views
• 1 comments
• 2 helpfuls

Hi, Recently someone had asked a question on the forums that grabbed my curiosity, so I decided to dig in and check some things out. Their question was essentially: how to take an attachment variable on a catalog item and embed that attachment within...

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Posted in Developer articles

• 3259 Views
• 10 comments
• 10 helpfuls

When aiming to synchronize data between instances, our primary focus naturally shifts to REST/SOAP API integration. While going through from one of the requirement, I've explored a way that allows seamless data synchronization between different Servi...

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Posted in Developer articles

• 664 Views
• 2 comments
• 7 helpfuls

A Comprehensive Guide to Disabling Tags in ServiceNow Tags serve as handy text labels that can be linked to various items such as records and pages. These tags facilitate the organization and grouping of these elements, enhancing navigability and use...

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Posted in Developer articles

• 391 Views
• 2 comments
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Resolving gs.eventqueue Issues in ServiceNow Scoped Applications In this article, we delve into a specific technical challenge faced by developers: an issue with gs.eventqueue in scoped applications when executed from a business rule containing a nes...

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Posted in Developer articles

• 1367 Views
• 1 comments
• 5 helpfuls

Hi ServiceNow Enthusiast, Finally, Nomination for 2024 MVP and Rising Star are here. It is a great news for professionals who were active contributors. For MVP nominations, for beginners or first timers, it may be little confusing or hard to und...

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Posted in Developer articles

• 676 Views
• 4 comments
• 19 helpfuls

Add the Form component to the Page Drag and drop the Form component on your page. Add a "Glide Form" data resource Go to Data Resources ( icon database on the left toolbar)Click +AddSearch for "glide form"In the section, "@servicenow/now-record-fo...

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Posted in Developer articles

• 3976 Views
• 10 comments
• 14 helpfuls

Hello Community! During my time implementing Virtual Agent, I’ve come across a few gotchas that I wished there had been more readily-available information available on. So I am writing the Community article I wished to see in the world, in hopes that...

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Posted in Developer articles

• 1595 Views
• 1 comments
• 15 helpfuls

Introduction : In ServiceNow, leveraging filter conditions at the list or report level is a seamless process. However, when it comes to implementing intricate or complex conditions that surpass the standard filter capabilities, it's a different bal...

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Posted in Developer articles

• 1134 Views Be the first to reply
• 3 helpfuls

In Service Portal, many libraries are included and loaded by default in all pages.To avoid overloading the platform with duplicate libraries, first consult the existing.There is a trick to recover it.1. Inspect the code of the page2. Search the DOM f...

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Posted in Developer articles

• 3424 Views
• 4 comments
• 4 helpfuls

In response to the recently published "Simple-List-Widget Attack", I have created a Scoped Application that allows you to analyse any (still) existing problematic Widgets and ACLs.In addition you can systematically analyse the data extraction attempt...

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Posted in Developer articles

• 2720 Views
• 4 comments
• 12 helpfuls

Length The length property returns the length of a string. var txt = "ABCDEFGHIJKLMNOPQRSTUVWXYZ"; var sln = txt.length; IndexOf The indexOf() method returns the index of (the position of) the first occurrence of a specified text in a string var str ...

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Posted in Developer articles

• 35134 Views
• 4 comments
• 51 helpfuls

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Page 24

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Scripting in Transform Maps : Transform Scripts are just like Business Rules, there is no condition field, instead just a simple Type field that chooses when it should run: Before (onBefore) or after (onAfter) a record is inserted or updated in the t...

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Posted in Developer articles

• 9693 Views
• 4 comments
• 27 helpfuls

Structural Directives:- These Change the Document Object Manipulation Layout by adding and removing the DOM Elements. ng-if :-ngIf is used to display or hide the DOM Element based on the expression value assigned to it. The expression value may be ...

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Posted in Developer articles

• 554 Views Be the first to reply
• 2 helpfuls

Hi Guys. As you may know, RSA 256 is the only algorithm available to sign with the JWT key. Apple using ES256 algorithm and certificate that ends with p8 that available to download from their site. If you'd like to use Apple's API services in SN and...

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Posted in Developer articles

• 2268 Views
• 2 comments
• 2 helpfuls

Hi ServiceNow Enthusiasts, During your tenure, you must have been wondering on how to get the Parent Child Relationship without adding 'Parent' field on the form? What if there is a Parent of the Parent and so on., How can we show all the Parent Ch...

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Posted in Developer articles

• 647 Views
• 4 comments
• 30 helpfuls

Hi ServiceNow Enthusiasts, When search for jobs or comparing multiple Job Offers, knowing the ServiceNow Partner Type is important factor to make the correct decision. Now a days, ServiceNow is providing lots of benefits to Employees having NowLe...

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Posted in Developer articles

• 1044 Views
• 1 comments
• 23 helpfuls

Introduction : List actions in ServiceNow are indeed similar to UI actions, but they specifically cater to actions performed within the context of lists or tables in the platform's interface. These actions streamline user interactions by providing ...

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Posted in Developer articles

• 1513 Views Be the first to reply
• 4 helpfuls

Problem Statement ServiceNow states that it is best practice to avoid DOM manipulation in your client scripts. Anyone that has run a HealthScan on their instance will attest to a focus on this area. As of the ServiceNow London release, client scripts...

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Posted in Developer articles

• 3259 Views
• 18 comments
• 20 helpfuls

Hello All, Here you can ask questions regarding our Knowledge 2023 sessions. Title : ACL's counter part: The new friend AKA Data Filtration Number : CCB1165-K23 Speaker : Ashutosh Munot and Dhruv Gupta Thank you!

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Posted in Developer articles

• 372 Views
• 2 comments
• 0 helpfuls

The ever-evolving world of IT Service Management (ITSM) has seen a myriad of changes over the years. With the introduction of ServiceNow's Vancouver version, developers now have a robust tool at their disposal: the Messaging API.What is the Messaging...

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Posted in Developer articles

• 201 Views Be the first to reply
• 0 helpfuls

ServiceNow Patching | So...There is a Method to the Madness? Are you aware of the ServiceNow patch schedule? Is there an actual cadence to patches being released or are they just released whenever ServiceNow is ready to push them out? Believe it ...

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Posted in Developer articles

• 451 Views Be the first to reply
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Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Workflow Editor is a legacy product to maintain existing workflows already in production. For new use cases and workflows, use ServiceNow Workflow Studio. Workflow Stud...

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Posted in Developer articles

• 11194 Views
• 2 comments
• 14 helpfuls

Effective Troubleshooting of Slow Transactions in ServiceNow ServiceNow, a leading digital workflow platform, occasionally encounters performance issues like slow transaction times. Such delays can hinder the efficiency of business operations. This...

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Posted in Developer articles

• 1984 Views Be the first to reply
• 1 helpfuls

Best practices in migrating Update Sets with 3 stage environment (DEV, UAT & PROD) Archived Process: For migration of new developments to PROD system, we use agile and bi-weekly sprint release. STEP 1: Developers create update sets for their stories,...

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Posted in Developer articles

• 1984 Views
• 3 comments
• 6 helpfuls

Hi Guys, I was facing an issue where my following simple script was updating only one record at a time. var gr = new GlideRecord('cmdb_ci_server'); gr.addEncodedQuery('install_status=16'); gr.query(); while(gr.next()) { gr.operational_status= 110; ...

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Posted in Developer articles

• 2196 Views
• 4 comments
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we are about to post base64 Encoded string to image type field step-1 : lets create a image type field on incident form with the following configurations step-2 : Select any image that you want to post to the above field, and navigate HERE to conver...

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Posted in Developer articles

• 5140 Views
• 5 comments
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More than once I've encountered an instance that has multiple custom fields added to the OOB tables, and that's usually fine and works perfectly good... But given enough time these custom fields might not be used anymore, for various reasons, and the...

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Posted in Developer articles

• 1813 Views
• 1 comments
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Hi, everyone! I wanted to share my experience with using two common ServiceNow functions for retrieving translated messages: gs.getMessage() and gs.getMessageLang(). These functions are often used to display language-specific messages to users. ...

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Posted in Developer articles

• 952 Views
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While submitting a request for catalog item that runs on a Flow have you encountered discrepancy while running it and then Testing it. Like when you submit a request the intended flow does not run as expected but when you Test it from Flow Designer ...

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Posted in Developer articles

• 240 Views
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Hi There, I hope you're doing great. With the participation in the ServiceNow Javascripting Challenge led by @Gagan Jolly, I m learning a lot. I thought I should share my learning on the Now community also Day 10 : ServiceNow Java scripting Challang...

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Posted in Developer articles

• 296 Views Be the first to reply
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Hi There, I hope you're doing great. With the participation in the ServiceNow Javascripting Challenge led by @Gagan Jolly, I m learning a lot. I thought I should share my learning on the Now community also Day 6-9: ServiceNow Java scripting Challa...

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Posted in Developer articles

• 162 Views Be the first to reply
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Page 25

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This article is for implementing single sign on. This will be helpful for those who are new to this topic. Single sign on can be setup using various ID provider. The article shows the steps for setting up the SSO by various ID providers. NOTE: Make ...

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Posted in Developer articles

• 8177 Views
• 1 comments
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ACL Evaluation: Admin Overrides and A System Property Just when you thought you knew all there is to know about ServiceNow ACLs, a little "gotcha" pops up and can change the behavior from what you'd normally expect. It's time for another ServiceNow...

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Posted in Developer articles

• 262 Views Be the first to reply
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Hi SN Community! Sometimes you need to create a Dynamic CI Group filtering relationships between different CMDB classes in order to get some specific CIs. In that case you need a previously saved CMDB Query, as the CMDB encoded queries are not an ...

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Posted in Developer articles

• 763 Views
• 3 comments
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My recent passion on the Now Platform are the API-based integrations. They are challenging, and thus, quite interesting. So is the case that I describe in the following paragraphs. Put in simple words, the assignment was to build a searching tool tha...

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Posted in Developer articles

• 1330 Views
• 9 comments
• 29 helpfuls

It's almost end of the year, which is time to suit-up for the DEVVIES! What is DEVVIES? Have you built an awesome app that has made an impact? The Devvies is a new contest for developers of all backgrounds and skill levels. Don’t miss this exc...

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Posted in Developer articles

• 383 Views
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Introduction : This article is to put all my events and articles related to citizen development in one place. So people can find it soon and with a QR code. 1) https://www.servicenow.com/community/now-platform-articles/key-aspects-and-components-...

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Posted in Developer articles

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Hi all, Running into a small thing, when using Flow Designer on Catalog Items, and applying the Delivery time, it runs 24x7. I am looking for... where the Schedule field is at?! Or it's missing in Flow Designer, when trigger set as Service Catalog, o...

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Posted in Developer articles

• 153 Views
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Session: CCE5048 - Enhance your Catalog Items with Contextual Popups! Hey There! If you've wound up here after watching my session and wanted to see the nitty-gritty of how you can improve your service portal experience, keep reading. If you've foun...

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Posted in Developer articles

• 7234 Views
• 14 comments
• 38 helpfuls

We have a couple workflows that open change requests. Part of our updated change management process is that Normal changes require a Risk Assessment be completed. We didn't want to deviate from that rule no matter what was opening the CR, so we nee...

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Posted in Developer articles

• 3525 Views
• 7 comments
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ServiceNow flow designer version history | ServiceNow flow designer tutorial to revert the version Hi All, I hope you're doing great. One of the favorite questions I asked all the ServiceNow developers is whether you will choose a Flow designer or W...

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Posted in Developer articles

• 1562 Views Be the first to reply
• 4 helpfuls

ServiceNow tutorial on HTML field styling |servicenow knowledge management tips |ServiceNow Notifications Hi All,I hope you're doing great. In today's tutorial, we will be exploring the styling option for the HTML fields in ServiceNow. In ServiceNow...

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Posted in Developer articles

• 511 Views
• 1 comments
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Hide Choice field when it has no Options If you have a dependent field, but not for each selection have options, you can hide the field if no options are available. For example you have Subcategory, which is dependent on a Selected category. Not for ...

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Posted in Developer articles

• 4129 Views
• 2 comments
• 1 helpfuls

ServiceNow is a great tool for delivering excellent customer experiences. It is primarily used as a single tenant system, where a company has their own dedicated database, applications, and data isolated on each ServiceNow instance. One area where...

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Posted in Developer articles

• 712 Views
• 2 comments
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< Previous Article Next Article >Authenticating with Azure // Microsoft Graph API IntegrationHub Data Retrieval Introduction The great thing about ServiceNow is that there are n+1 ways of doing something which allows for creative solutions. The ri...

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Posted in Developer articles

• 2327 Views
• 6 comments
• 4 helpfuls

In fast-paced environments, ensuring timely updates on incidents is crucial. Here's a step-by-step guide on how to set up automated email reminders in ServiceNow to keep your incident records up-to-date: Scenario:If an active incident remains unto...

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Posted in Developer articles

• 2662 Views Be the first to reply
• 3 helpfuls

Greetings all. I came across a simple way to colorize those dull, dreary UI Actions that can sometimes be hard to see in the form header. For this example, I'm using a Chrome browser with a submitted change request that is in a state of New.Load an e...

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Posted in Developer articles

• 5751 Views
• 11 comments
• 2 helpfuls

Background Looking at the ServiceNow native processes, one can easily see that big portion of them are event-based, rather than synchronous. This is especially true for the processes which are not critical to the user experience or the ones which are...

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Posted in Developer articles

• 1664 Views Be the first to reply
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Best Practices Checklist Readable Code Code should have proper alignment and readable.Include comments appropriately, so it helps the reader to understand the purpose my piece code serves.Use Descriptive Variable and Function Names Function name shou...

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Posted in Developer articles

• 1281 Views
• 2 comments
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As you may aware of that you can store more than just text within ServiceNow, in the form of attachments. You can store binary data as well, including pictures, audio, and even executable files. There are two tables which is dealing with attachments....

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Posted in Developer articles

• 16999 Views
• 13 comments
• 64 helpfuls

ServiceNow tutorial On Record producer bulk insert | ServiceNow Record Producer Use case Hi All, I hope you're doing great.In today's tutorial, we will look over a use case that I got from m one of the subscriber on Record Producer bulk insert. The ...

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Posted in Developer articles

• 1912 Views Be the first to reply
• 1 helpfuls

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Page 26

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I wanted to run a pre-existing scheduled job within a new flow.I discovered that no such flow exists. So I decided to build a custom Flow Action to run Scheduled Jobs.Its way easier than you might imagine.

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Posted in Developer articles

• 1502 Views
• 2 comments
• 7 helpfuls

Most conversations will end up taking place on WhatsApp, be it a simple greeting, gossip, news, or networking. The very first thing that comes up in our mind is WhatsApp. Almost every industry leverages it or heading towards using it in growing its b...

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Posted in Developer articles

• 16288 Views
• 12 comments
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Hi Folks, There has been the requirements of most of the clients to get a widget like 'My Request' on the Service Portal for other tables like Incidents.I am aware we can use 'My List' and update the instance options to display any of the table recor...

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Posted in Developer articles

• 1075 Views
• 1 comments
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Initial situation: Working in a scoped applicationUsing the "OOTB" approval flow to create approvals The Approval table sysapproval_approver is in GlobalCreating a scoped business rule on the approval record with a script that uses setAbortAction() w...

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Posted in Developer articles

• 4071 Views
• 6 comments
• 8 helpfuls

When it comes to populating your CMDB in ServiceNow with managed devices from Intune, you do not have too many options at the time. An official integration/app from ServiceNow is still missing. That is why you might end up doing this one yourself. I ...

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Posted in Developer articles

• 22584 Views
• 13 comments
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Hi All, I hope you're doing great. In today's tutorial, we will look into a great concept in ServiceNow: Remote tables. This session will be divided into two chapters Chapter 1: Remote Table TheoryChapter 2: Remote Table Demo.What is a Remote Table?...

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Posted in Developer articles

• 471 Views Be the first to reply
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Hi ServiceNow community! Today, I'm going to show you how to attach reports to email notifications in ServiceNow. This is a great way to provide users with additional information when they receive an email notification. To Attach reports use the f...

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Posted in Developer articles

• 1051 Views Be the first to reply
• 3 helpfuls

Symptoms I have faced a conflict in my project where I have added a Data policy validation on certain fields on the form in draft state to make it mandatory . I wanted this field to be filled by the requestor only and when I was working on integrat...

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Posted in Developer articles

• 856 Views Be the first to reply
• 2 helpfuls

Business Rule:- 1. A business rule is a server-side script that runs when a record is displayed, inserted, updated, or deleted, or when a table is queried. 2.Table of business rule:- sys_script . Four type of business rule. before business rule.afte...

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Posted in Developer articles

• 20107 Views
• 4 comments
• 37 helpfuls

Hi All, I hope you are doing fine. Today I was working on my Youtube emails when I received an email from one of the subscribers where he asked me for the use case where they want to show/hide fields based on the UI action. Let's look into the use c...

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Posted in Developer articles

• 225 Views Be the first to reply
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The ServiceNow platform provides Instance Scan as a default feature and is used by the Instance Security Center to produce Cyber Security scan findings for your instance.In this article, we will explore how we can leverage this feature to enforce sta...

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Posted in Developer articles

• 3679 Views
• 4 comments
• 8 helpfuls

Hello, There is an amazing widget to use related lists on service portal https://serviceportal.io/downloads/related-list-widget/. I would like to share my experience using this widget, especially when you want to configure the list layout for a relat...

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Posted in Developer articles

• 3852 Views
• 2 comments
• 1 helpfuls

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, When working with the Page Designer on the Service Portal, you probably used to dragging & dropping Service Portal widgets. Because this way actually Widget ...

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Posted in Developer articles

• 3865 Views
• 4 comments
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Here's an example of using Studio's source control integration to track your ServiceNow application development via GitHub. Create Credential You will need to add a credential to your ServiceNow instance so it can perform actions in your GitHub repos...

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Posted in Developer articles

• 5771 Views
• 10 comments
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Hi All, I hope you are doing fine. Have you ever tried to use the ServiceNow Script shortcuts like vargr and tab which will generate the boilerplate code for Glide Record or doc and the account will generate the js docs comments and so on?If yes hav...

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Posted in Developer articles

• 764 Views Be the first to reply
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Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, When working on Instance Scan Scan Findings, wouldn't it be great to filter and analyze source records on when they were last updated and by whom they were las...

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Posted in Developer articles

• 751 Views
• 1 comments
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Retrieving and Processing Files from Amazon S3 Because FTP is so last year In an increasingly “as a service” world, we were finding that, for us to import and export data files from and to other systems, we were having to build jobs outside of the pl...

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Posted in Developer articles

• 3487 Views
• 10 comments
• 6 helpfuls

Requirement: 1.Process flow formatter sequence is different for each CR type. 2.Some stages in Process Flow formatter are not required for some CR Type. Solution: Write a Business rule on Change Request(change_request) table When to run:display Orde...

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Posted in Developer articles

• 1429 Views
• 1 comments
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Recently saw a great use case for the "Do In Parallel" flow logic.The case is when you have multiple POTENTIAL tasks in the flow, but the flow can't proceed unless all actual tasks are closed. In this circumstance the "wait" combined with conditiona...

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Posted in Developer articles

• 563 Views Be the first to reply
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Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Noticed after the San Diego upgrade, that two different modals are presented after first login? Modals which are presented to every user. Sure it's only on...

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Posted in Developer articles

• 2835 Views
• 7 comments
• 11 helpfuls