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Recently I had the requirement to create a popup window on the incident form which asks the user additional questions (different ones depending on the Business Service) to enrich the description field with relevant information. The right way to accom...

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Posted in Now Platform articles

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• 14 comments
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Hello Everyone, Thanks for taking the time to view my article. Searching the community you can see there is no shortage of posts on how to create Approval Reminders. There are different ways they can be send out using like a scheduled job, the workf...

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Posted in Now Platform articles

• 2991 Views
• 7 comments
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Dashboards into portal for end users Introduction Most reporting in ServiceNow is done for Service Managers, Process Owners, Top managementor other internal stakeholders. Reports are also useful for the end users. As an example, you can enhance custo...

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Posted in Now Platform articles

• 2953 Views
• 1 comments
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Unlock the Power of ServiceNow GENAI Chat Assistant In today’s fast-paced digital world, having quick and efficient access to information and support is crucial. ServiceNow’s GENAI Chat Assistant is here to revolutionize the way you interact with ...

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Posted in Now Platform articles

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Summary Using a Rest api is useful when you need to query for ServiceNow data on a public page. Querying for data requires authentication meaning all global data brokers require sign on. Using a rest api is a good way to bypass authentication and sti...

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Posted in Now Platform articles

• 2159 Views
• 4 comments
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< Previous Article Next Article >Demystifying table rotation, extension, and table cleaner Performance Best Practices for Server-side Coding in ServiceNow Overview This guide is written by the ServiceNow Technical Support Performance team (All Artic...

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Posted in Now Platform articles

• 4713 Views
• 2 comments
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Performance is a matter that we can all agree on. We are sure customers and admins alike are not ecstatic when they receive notification of a default semaphore exhausted, instance response time high, or abnormal SQL response time alerts from Technica...

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Posted in Now Platform articles

• 12675 Views
• 5 comments
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Unlocking AI Potential: Predicting Images with ServiceNow and TensorFlow In today’s fast-paced digital landscape, integrating artificial intelligence (AI) into your workflows can significantly enhance efficiency and innovation. One exciting applic...

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Posted in Now Platform articles

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I recently had a need to export data from ServiceNow to an Amazon S3 bucket. I probably could have set up an export set to push the file to a MID server, and then written something to run on the MID server to push that file to S3, but why do that wh...

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Posted in Now Platform articles

• 2260 Views
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Vancouver: Security Attribute Conditions Explained In the Vancouver release there is a new “Security Attribute Condition” added to the conditions In the Access Controls (ACL’s): As well as on Data filtration records: Security Attribute...

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Posted in Now Platform articles

• 8801 Views
• 12 comments
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Business Requirement One of my customers needed a weekly report containing all the pending approvals. The report should be sent via email to the approver attaching the list of records pending approvals; this report should be sent every Friday at noo...

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Posted in Now Platform articles

• 2284 Views
• 4 comments
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Description: You all might have come across the requirement where you need to update or delete bulk records based on some conditions and you might have made use of Fix Script or Background Script. But are you aware of the possibility to achieve the s...

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Posted in Now Platform articles

• 4302 Views
• 7 comments
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About two years ago I wrote an article on this topic when I was relatively new to ServiceNow. I couldn't find a concise answer on how to automatically fill in values when I click the new button in a related list. Looking back at my old solution, it ...

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Posted in Now Platform articles

• 4685 Views
• 5 comments
• 11 helpfuls

On occasion, an end-user may not get the attention or urgency that they would like on a case they've submitted and agents/operators find themselves on the receiving end of an "I want my issue escalated" request. I found myself wondering how that even...

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Posted in Now Platform articles

• 5554 Views
• 5 comments
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Case#1 : I would like to display only Incident Number, Caller, Short Description when I click on Preview Icon from Incident List view. Go to Incident Table DefinitionClick on "Layout Form" link under Related LinksCiick on "View name" and select "New"...

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Posted in Now Platform articles

• 3423 Views
• 6 comments
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< Previous Article Next Article >Performance Maintenance and Administration Maintaining Task table GrowthThis guide is written by the ServiceNow Technical Support Performance team (All Articles). We are a global group of experts that help our custome...

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Posted in Now Platform articles

• 705 Views
• 3 comments
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Hi Did you ever want to see a list of Requested Items including their variables in a List? Catalog Variables are NOT stored as separate fields on the Requested item [sc_req_item] table but are stored in a separate table [item_option_new]. You cannot ...

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Posted in Now Platform articles

• 12834 Views
• 16 comments
• 44 helpfuls

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field What is shared in this article, might not be best practice. Just sharing this to explore possibilities, find openings in ServiceNow, and have a mindset that your imagin...

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Posted in Now Platform articles

• 475 Views
• 2 comments
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Unfortunately, ServiceNow's OOB Flow actions do not copy multi-row variable sets, so if you want your MRVS to be visible on a catalog task you have to navigate back to the requested item related to them. Here's a nice little work around using a clie...

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Posted in Now Platform articles

• 9479 Views
• 27 comments
• 27 helpfuls

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, It's hard to have missed it, the greater part of Xanadu related content by people is ECMAScript 2021 (ES12) mode in individual script and with that also for ...

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Posted in Now Platform articles

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Page 2

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IP address access control Apply an IP access control to outbound traffic, inbound traffic, or bidirectional traffic. The system only blocks an IP address if a matching Deny rule exists and no matching Allow rule exists. By default, there are no rest...

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Posted in Now Platform articles

• 2635 Views
• 29 comments
• 10 helpfuls

Upgrading and patching your company instance requires planning, testing, and validation. you need to create upgrade plans, and test your upgrade on non-production instances before upgrading your production instance. For Washington Release, please see...

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Posted in Now Platform articles

• 2890 Views
• 5 comments
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Introduction This article is for customers setting up data archiving for the first time. The goal is to provide administrators confidence in their data archival policy and strategy. As time goes by, data in your tables grows and begins to slow your q...

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Posted in Now Platform articles

• 16548 Views
• 60 comments
• 30 helpfuls

Hi Did you ever wanted to allow your Approval end-users to exit the "Approval - User" Workflow Activity with another option except "Approved" or "Rejected"? Maybe you wanted your Approval users to offer the option like "No longer Required", which e.g...

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Posted in Now Platform articles

• 1936 Views
• 8 comments
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Recently I was working on a requirement to make the flow wait until a specific date/time is reached and then trigger the next action. I initially thought it would be an easy configuration but couldn't find how because out of the box there are two con...

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Posted in Now Platform articles

• 1146 Views
• 2 comments
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What is Sensitive Data Redaction? ServiceNow Xanadu​ release introduces a powerful new feature called Sensitive Data Redaction. This feature automatically masks sensitive information within inbound emails, helping to safeguard your organization's d...

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Posted in Now Platform articles

• 288 Views Be the first to reply
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Example Fix script on Incident : var grInc = new GlideRecord('incident'); incSysId = '6be681e4334092107915af255d5c7b4a'; grInc.get(incSysId); var servceId = grInc.business_service.toString(); var response = new CustomCSDMGlideAjaxUtils().getService(...

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Posted in Now Platform articles

• 91 Views Be the first to reply
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With the San Diego release, ServiceNow introduces the "Next Experience" which delivers a next generation, intuitive, personalized experience to drive productivity, improve engagement, and surface insights across the Now Platform. In this article ...

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Posted in Now Platform articles

• 12991 Views
• 12 comments
• 63 helpfuls

IoT devices tend to be quite small and lightweight in both processing power, memory and power consumption. Depending on the application, sensors will either always be on all the time and broadcasting out messages over a network which could be a hardw...

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Posted in Now Platform articles

• 1719 Views
• 2 comments
• 4 helpfuls

What are we trying to accomplish? Have you even wanted to just view documents rather than downloading them from a Knowledge Base Article?Have you wanted to embed Videos in Knowledge Base Articles?Have you ever wanted to view an attachment on a form r...

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Posted in Now Platform articles

• 4984 Views
• 7 comments
• 4 helpfuls

Hey Everyone, I thought it might be handy to share my Flow Designer action to add business days to a time. We use this to calculate due dates in the future, or SLA due times. Here's the inputs I have: And the script Step: (Here's the script itself:...

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Posted in Now Platform articles

• 5544 Views
• 10 comments
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Excellent! By now you've created your first GraphQL API and learned how to craft queries to it. The final step, of course, is to actually use that data. Your API can be used anywhere within the platform, or configured for third party integrations ...

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Posted in Now Platform articles

• 2931 Views
• 8 comments
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Note: Before you begin, Install Field Normalization Plugin. Also, please make sure that you are not logging each update using the field normalization as it will have a huge impact on retrieving the audit records. So do like this after you install th...

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Posted in Now Platform articles

• 114 Views Be the first to reply
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Hi Everyone. Every now and then , everyone of us touched or worked upon email integration with ITSM Tool. Here lets focus only with ServiceNow but the base principal remains same even if you are using BMC Remedy or sth else. Basic Email Set Up P...

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Posted in Now Platform articles

• 3997 Views
• 4 comments
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Enhancing User Experience with Branded Outlook Actionable Messages in ServiceNow Outlook actionable messages in ServiceNow is an opportunity to create interactive and modern notifications,. These notifications stand out with their modern appearance, ...

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Posted in Now Platform articles

• 3133 Views
• 4 comments
• 20 helpfuls

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, A documented "best practice" within ServiceNow, though also very unknown best practice: do not use a Delete Multiple method on tables that contain Currency t...

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Posted in Now Platform articles

• 280 Views
• 1 comments
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In my "Titans of ServiceNow" session with @Robert Fedoruk I talked about a self-implemented solution I'm proud of. I mentioned that I've built a custom importer which was able to import ca. 4 million records in about 3 hours. And I promised I woul...

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Posted in Now Platform articles

• 3607 Views
• 10 comments
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This script identifies the areas in which user criteria is used. var userCriteriaSysId = '**************************' ; // update user criteria sys Idvar tableList = []; var referenceList = [];var grTable = new GlideRecord('sys_dictionary');grTable.a...

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Posted in Now Platform articles

• 1062 Views
• 2 comments
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For Service Catalog Items with many fields, it could be helpful to re-order an existing Requested Item by prefilling the new request form with the same values of the RITM to be cloned. This is always useful, for example, if you do not want to enter...

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Posted in Now Platform articles

• 3837 Views
• 14 comments
• 6 helpfuls

On the user table if you make any changes to name field calculations, it will instantly reflect on the user records. But this will not be saved. For example: I added [ext] to the names of all active users, the name field will be changed to First name...

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Posted in Now Platform articles

• 388 Views
• 1 comments
• 1 helpfuls

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Page 3

Sorted by: Most recent Most viewed Most commented Most liked

This document will guide you on how to write ServiceNow knowledge base (KB) articles so that they are accessible and user-friendly. This article introduces some basic considerations to help you get started writing web content that is more accessible...

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Posted in Now Platform articles

• 3425 Views
• 9 comments
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Defined Related lists in ServiceNow Today I learned something new. I learned about Relationships (sys_relationship) table. I know many of you might already be aware of this functionality but for me it was new, and I thought of sharing it in my articl...

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Posted in Now Platform articles

• 8726 Views
• 8 comments
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If you are here on this article and are either an interviewer or an interviewee, this will help you in both cases. I am sure there are tons of questions on the ServiceNow interviews if you just google them, so what makes this article different than o...

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Posted in Now Platform articles

• 919 Views
• 1 comments
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> ServiceNow Community > Products > Releases and Upgrades In the beginning: How ServiceNow was born ServiceNow versions / release Release nameDateEarly Release End Of Life Delta WindowGlideSoft 20042004-01-04 January 20062006-01-01 Febr...

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Posted in Now Platform articles

• 357475 Views
• 63 comments
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Introduction: In this article you are going to learn how to transfer the incident from one ServiceNow instance to Other ServiceNow instance and keep them in sync. I have seen in my past experience that this is the most common requirement in my MNCs a...

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Posted in Now Platform articles

• 5226 Views
• 13 comments
• 11 helpfuls

Security setup: Default table/record ACLs analyzed In an Out Of the Box (OOB) system, there are already some fallback security rules (ACL’s) setup on the table/record level. This makes sure that, even if there are no other ACLs in place, it falls bac...

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Posted in Now Platform articles

• 714 Views
• 2 comments
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Pre Requisites: IntegrationHub Subscription What the Jira Spoke does? Issue ManagementProject ManagementSDLC ManagementUser ManagementGroup ManagementMetadata retrievalSprint ManagementUtility ActionsWebHook Management Retrieves Jira data to use in a...

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Posted in Now Platform articles

• 6005 Views
• 8 comments
• 16 helpfuls

"What do these cryptic prefixes stand for ?" In my last training, I was asked, what the prefixes on the ServiceNow tables mean. Since I thought that this was a good question from a newbie, I started compiling a "glossary". If you spot errors or know ...

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Posted in Now Platform articles

• 5573 Views
• 11 comments
• 33 helpfuls

I have created a tailored fit step by step guide on how to confidently guarantee your pass on your first take of CSA exam. Go through the SN Fundaments from Now Learning– to acquire the exam voucher which will allow you to take the free exam take. Th...

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Posted in Now Platform articles

• 5147 Views
• 3 comments
• 80 helpfuls

The Practical Guide to What is GraphQL and How to Create APIs within ServiceNow and test them. Who is this for? This Tutorial is for someone who (like myself a few weeks ago) is not quite sure what GraphQL is our how it works or why I would use it ...

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Posted in Now Platform articles

• 6095 Views
• 1 comments
• 15 helpfuls

For this test I used the ServiceNow Developer Sandbox and a local instance of SAP HANA express edition First of all you must download the jdbc driver for SAP HANA DB ngdbc.jar. I found and download the driver from Internet. Following this step I uplo...

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Posted in Now Platform articles

• 2857 Views
• 2 comments
• 4 helpfuls

Checklists are cool but they're horribly underutilised. They're a great way of reducing the number of tasks involved in a process and can be set up from Flows. Here's the code for a checklist utility that can be called from business rules, UI actio...

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Posted in Now Platform articles

• 1189 Views
• 10 comments
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The ServiceNow community is an amazing place for administrators and developers to ask questions relating to the various product disciplines and receive snappy informative replies from leading experts. You have access to thousands of people who are mo...

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Posted in Now Platform articles

• 7923 Views
• 33 comments
• 91 helpfuls

I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is the Catalog Builder...

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Posted in Now Platform articles

• 1155 Views
• 1 comments
• 1 helpfuls

Hello, Community members Generally, We trigger notification to the users upon submission of tickets. We can also post the ticket details into MICROSOFT TEAMS CHANNEL using Flow designer and IntegrationHub. In this article, I'm gonna walk you through ...

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Posted in Now Platform articles

• 6867 Views
• 11 comments
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I recommend bookmarking this article so that you are automatically notified by email when changes are made by me. If you miss any content, please leave it as a comment and I will add it to this article. For the similar topic of Configuration Managem...

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Posted in Now Platform articles

• 7604 Views
• 4 comments
• 14 helpfuls

You may or may not be aware that the number field for records across the platform is not unique by default. Usually this presents no issue, however when importing records it can cause duplicate numbers to be used. If you only have a handful, manuall...

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Posted in Now Platform articles

• 5005 Views
• 20 comments
• 14 helpfuls

Hello Community, Last week I passed my Application Developer Certification and I want to share with you some tips : The scope of the cerification : - Custom application developement (you have to know how to create an application, set access settings,...

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Posted in Now Platform articles

• 1829 Views
• 4 comments
• 6 helpfuls

A step by step guide to debugging slow transactions This is a quick walkthrough of one approach to identifying the source of slowness in a ServiceNow transaction. In this example I have deliberately configured a slow query in the service portal a...

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Posted in Now Platform articles

• 641 Views Be the first to reply
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The Next Experience UI not only brings a completely new and cool design, but also a fully new framework under the hood that requires intensive training even if you want to change small things. While you can configure a corporate logo as usual (see...

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Posted in Now Platform articles

• 9629 Views
• 13 comments
• 18 helpfuls

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Page 4

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Hey Awesome Community. I have Attached this in Word Document, so you can download it for later reading if necessary. This is going to be a rather long, but instructive post, so i'll try to stay on topic. First off, If you're like me, you're spendin...

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Posted in Now Platform articles

• 12921 Views
• 44 comments
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In today’s digital landscape, organizations are increasingly relying on ServiceNow to streamline workflows, enhance service delivery, and drive business outcomes. However, to truly harness the power of ServiceNow, it is crucial to measure its success...

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Posted in Now Platform articles

• 505 Views
• 2 comments
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Create a unique QR code for the asset or any record of a ServiceNow table;- 1. Create a UI script and import the js package (jquery.qrcode.min)- UI Script name- jquery.qrcode.min 2. Create a UI page and use the UI script jquery.qrcode.min as the so...

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Posted in Now Platform articles

• 13562 Views
• 49 comments
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It seems that more and more users are working with Agent Workspace because there are more and more questions asked about this topic here in the community. And of course it is also about enhancing the existing configuration options and features wit...

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Posted in Now Platform articles

• 4635 Views
• 22 comments
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Use Case / Requirement: Create 40 check boxes in a Service Catalog so that the requestors of can choose multiple items/applications for this they need access to. Assumptions: Check boxes need to display in alphabetical order of display names Develope...

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Posted in Now Platform articles

• 11068 Views
• 15 comments
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Intro ServiceNow Studio provides an Integrated Development Environment (IDE) interface for application developers to work on custom applications in one centralised location. It offers a simple way to create, review, and update application files from ...

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Posted in Now Platform articles

• 4755 Views
• 8 comments
• 18 helpfuls

I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is the Universal Reque...

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Posted in Now Platform articles

• 1132 Views
• 1 comments
• 0 helpfuls

I recently had a requirement to generate a text file in SN, attach it to a record and then save it to an on-premise network drive. While generating the text file was not a problem, I wasn't sure about saving it to a local network drive. Fortunately...

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Posted in Now Platform articles

• 1500 Views
• 2 comments
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Recently I came across few things with Flow designer on a domain separated instance which otherwise works fine which I believe we should consider before we deploy such flows in Domain separated instances. 1) Write flows in Higher domain if that is ...

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Posted in Now Platform articles

• 593 Views
• 1 comments
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Disclaimer: This requires the STARTER pack for #IntegrationHub (the smallest package) or license to use the Utility Action Spoke. Sometimes there is a need to extract data from ServiceNow – it can revolve around multiple tables, records, and somet...

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Posted in Now Platform articles

• 5269 Views
• 6 comments
• 14 helpfuls

In the world of ServiceNow scripting, mastering "GLIDE" scripting is key—it's essentially a subset of JavaScript. Even if you're not a JavaScript expert, understanding Glide puts you in control. So, let's dive in and get started! ...

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Posted in Now Platform articles

• 1726 Views
• 5 comments
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Hello Everyone, This article is the second on a series of articles I will be publishing on how to integrate ServiceNow and UltiPro. This article will provide steps for creating new hire employee in a USA-based company. In order to successfully to cr...

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Posted in Now Platform articles

• 3668 Views
• 2 comments
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Summary In this article, I will demonstrate how to use a transform data broker to transform a list of records from the KB_Knowledge table and place them in a dropdown on a UI Builder page Note In order to populate a dropdown list with your own data, ...

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Posted in Now Platform articles

• 3302 Views
• 1 comments
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There are several thousand tables in ServiceNow, and the records in these tables are linked together as if in a net. Removing a node (a specific record) from this net has consequences for the surrounding nodes, which reference the record to be d...

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Posted in Now Platform articles

• 3925 Views
• 20 comments
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The following are business rules we use to copy work notes and comments from the request task to the parent requested item record. Hopefully these will be useful for other folks as well... //Name: Copy comments from TASK to RITM //Table: sc_task //...

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Posted in Now Platform articles

• 6303 Views
• 4 comments
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This one has a lot of moving parts and some of it may need tweaking to fit your instance, but... The business case I was presented was to be able to trigger a series of emails when an employee is off-boarded from the company. My first stab at this w...

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Posted in Now Platform articles

• 3840 Views
• 14 comments
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Problem Statement How multiple journal fields behave on records like ( Task, Request, Requested Item etc.)How to separate work notes & Additional comments (Customer visible) & make visible both at the same timeHide Post button under work-notes or cus...

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Posted in Now Platform articles

• 8711 Views
• 5 comments
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Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Have you ever wondered when backups are taken from your ServiceNow instances? Or what the latest available backup is? The answer to this question is actually...

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Posted in Now Platform articles

• 520 Views Be the first to reply
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Hi everyone I am @Pranav Krishna Teja Devireddy.I am writing this article to help you copy attachments from SERVICENOW to JIRA using flow designer. It works for other tables also. After reading many articles I haven't found articles that helped me in...

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Posted in Now Platform articles

• 2051 Views
• 6 comments
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Context Map (context_map) in syslog table is the place that provides insight or clues as to the problem script/piece of code causing the message in the system logs. if you write the code and you know about the logging message if someone else does t...

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Posted in Now Platform articles

• 116 Views
• 1 comments
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Page 5

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I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What are releases in Servic...

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Posted in Now Platform articles

• 1389 Views
• 5 comments
• 7 helpfuls

We all know the "Switch to UI15" button in the personal preferences' dialog, which allows the nostalgic among us to go back a few years in ServiceNow's UI evolution: And wouldn't it be great to have another button in the same place to jump to...

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Posted in Now Platform articles

• 22806 Views
• 22 comments
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Reference qualifiers are used to apply query on fields/Variables of type reference in ServiceNow. To learn more about reference qualifier you can check below Article by Gaurav, he has given many links and references with different example in his art...

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Posted in Now Platform articles

• 4406 Views
• 4 comments
• 9 helpfuls

Attached is an export of 679 questions that helped me pass the CSA exam. The only time I found I had to rely on memory was roles & menu paths. There are 49 menu paths mentioned in the ServiceNow Foundations course. One of the questions on my exam was...

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Posted in Now Platform articles

• 45636 Views
• 28 comments
• 102 helpfuls

Unlock Powerful Metrics for Non-Task Tables with ServiceNow Introduction In the dynamic world of ServiceNow, metrics play a crucial role in monitoring and improving system performance, usage, and business processes. Traditionally, these metrics are l...

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Posted in Now Platform articles

• 155 Views Be the first to reply
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Until today, there is no way to modify the value of catalog variables in Flow Designer using an Action. But with the help of a small self-developed Flow Action this functionality can be implemented quickly, and this article shows how to do that. ...

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Posted in Now Platform articles

• 16397 Views
• 22 comments
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Hi All Just thought to bring many points at one place for Quick reference even though all are available in Docs here n there.Recently i was working with a customer where data was not archived in a decade resulting in Slow performance and high DB gr...

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Posted in Now Platform articles

• 877 Views
• 6 comments
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Configure Code Search for better result Code search is a useful feature for finding specific scripts in a large codebase. I recently discovered the code search can be configured to significantly improve the search experience and yield more accurate...

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Posted in Now Platform articles

• 254 Views
• 1 comments
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TLDR: ServiceNow has introduced a mechanism to protect Client callable script includes. Skip to Conclusion for more info. Intro It’s been a while since I last wrote a client callable script include in my PDI. Today I was implementing something ...

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Posted in Now Platform articles

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UPDATED 8/2/2020I have provided 2 update sets on the service-now share site for your convenience as well and instructions and screenshots.NEW ARTICLE: https://community.servicenow.com/community?id=community\_article&sys\_id=f53ffa4fdb92581411762183ca96...

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Posted in Now Platform articles

• 8479 Views
• 43 comments
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I recently had a struggle with Windows File Permissions on my MID Servers and got into a real mess. So I though I would share my learnings. The problem became apparent when we saw errors (about File permissions) in the MID Server logs. Agent Configur...

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Posted in Now Platform articles

• 1488 Views
• 1 comments
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I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is Knowledge Managemen...

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Posted in Now Platform articles

• 4556 Views
• 1 comments
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Solution Overview Need to reduce duplication company records and model records because of discovery data? Well deploy Normalization Data Services with these steps. Detailed Description Deploy the Normalization Data Services following the...

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Posted in Now Platform articles

• 3348 Views
• 3 comments
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ServiceNow Event Use Case: Simplify Incident Reassignment Notification In this tutorial, we'll see one use case of a scenario related to ServiceNow. More specifically, we will see how an event can be triggered from a business rule that ultimatel...

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Posted in Now Platform articles

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I know, I'm not the first one who presents such a list of tips and tricks for working with ServiceNow, but for me it is the only way to have everything on one page. I have posted most of the items below on my LinkedIn profile, but there it takes se...

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Posted in Now Platform articles

• 37287 Views
• 23 comments
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How to Generate CSV Files Effortlessly with ServiceNow Scripts: ServiceNow Scripting Usecase This video tutorial demonstrates how to generate CSV files using ServiceNow scripts, with a specific focus on the incident table. It provides a step-by-step ...

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Posted in Now Platform articles

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Summary In UI Builder, certain components such as a tab set, act as a child to the parent page. When inside a tab set you cannot directly reference a data resource created on the parent page. To access and use these data resources on your page, you...

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Posted in Now Platform articles

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Step 1. Make Sure your personal developer instance is in San Diego. Step 2: Navigate to sys_properties and set below properties to true glide.ui.polaris.experience - trueglide.ui.polaris.dark_themes_enabled - true After performing above steps w...

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Posted in Now Platform articles

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• 17 comments
• 42 helpfuls

Hi Experts, If you want to send an attachment in notification there are a couple of ways to do it. I will summarize it in this article. All attachments from records.Specific attachment As physical attachment.As a link in the record =============...

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Posted in Now Platform articles

• 7042 Views
• 2 comments
• 9 helpfuls

In today's digital landscape, accessibility has emerged as a fundamental principle to ensure equal access to information and services for all individuals, regardless of their abilities. Accessibility conformance reports play a pivotal role in assessi...

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Posted in Now Platform articles

• 161 Views Be the first to reply
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Page 6

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Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, (Almost) every ServiceNow customer will have this issue on their instance: orphan Attachments. Attachments that got orphaned because of incorrect Table Cleaner...

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Posted in Now Platform articles

• 1633 Views
• 2 comments
• 10 helpfuls

< Previous Article Next Article >Caching data to improve performance Database Performance: Improving Slow OR and JOIN Queries OverviewThis guide is written by the ServiceNow Technical Support Performance team (All Articles). We are a global group of ...

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Posted in Now Platform articles

• 2795 Views
• 1 comments
• 2 helpfuls

Hello ServiceNow Ninjas, Recently, during an administrative task, I need to see sysID in the list view. Actually, having sysID in the list view was saving my time, else I need to use script and add logs, etc, and then collect all sysID and process it...

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Posted in Now Platform articles

• 1606 Views
• 6 comments
• 3 helpfuls

Flow Designer is the future of workflows within ServiceNow. They're like business rules on steroids. Concepts such as custom Actions allow an incredible degree of flexibility in building components to solve specific issues within your ServiceNow inst...

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Posted in Now Platform articles

• 3434 Views
• 2 comments
• 4 helpfuls

There was a time some years ago where ServiceNow offered the version 3 for record lists, but today "List v3 is no longer available for new deployments" (see List v3 administration). I can imagine that there are customer instances which still have ...

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Posted in Now Platform articles

• 4248 Views
• 6 comments
• 14 helpfuls

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, A new ServiceNow family release packed with a ton of new and updated features. A true gem - and not yet documented - the new "Time-Limited User Roles" functi...

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Posted in Now Platform articles

• 4936 Views
• 16 comments
• 55 helpfuls

ServiceNow Knowledge is an annual event that brings together professionals, experts, and enthusiasts from various fields to explore new ideas, expand their knowledge, and engage in discussions related to digital transformation. The event provides a...

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Posted in Now Platform articles

• 2839 Views Be the first to reply
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Introduction Document Viewer is a platform feature that will enable users to view enterprise class documents inline within the platform attachment, instead of downloading it to the local device and then opening the documents with a locally install...

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Posted in Now Platform articles

• 3270 Views
• 5 comments
• 6 helpfuls

This is my next article on the subject "barcode labels" and this one is about how to do a "clean" barcode printout on a Zebra label printer. The label print in this case is done by using Zebra's Browser Print application and works like a kind of "sil...

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Posted in Now Platform articles

• 10808 Views
• 29 comments
• 10 helpfuls

There are two types of architects: Enterprise architect: He will care about the whole company;Domain architect: Specialized in a specific layer. Without architectural standards in a company, employees will always find different ways to solve th...

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Posted in Now Platform articles

• 307 Views Be the first to reply
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Enterprise Service Management (ESM) via "ServiceNow - the platform of platforms" enabling customers' to "make work, work better" so what wait "Let's workflow it"!"ServiceNow On A Page" also known as "1 pager" which now available on a deck. Thought to...

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Posted in Now Platform articles

• 7764 Views
• 3 comments
• 4 helpfuls

Below you will find a list of all my articles & blog posts written here on the ServiceNow Community.If you want to get notified when new articles will be available, you can bookmark this page.New entries will be marked with a Development DevBa...

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Posted in Now Platform articles

• 3040 Views
• 9 comments
• 32 helpfuls

Hello Community! Sharing a piece of recent learning. Lately, I have been working on an idea/use case to speedup the attachment modification in serviceNow. Currently, to edit any attachment you have to download it on local hard drive, edit and upload...

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Posted in Now Platform articles

• 2112 Views
• 3 comments
• 5 helpfuls

Problem Statement: No alert or information about the Out of the Box files, to the developers who used to make changes to the such as Business rules, client scripts, script includes and so on. Impact: Higher upgrade time due to more skipped record ...

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Posted in Now Platform articles

• 356 Views
• 4 comments
• 7 helpfuls

Generate a record link to be used within Flow Designer Flow designer is one of my favourite NOW platform capabilities and has allowed me to delegate many of my development and administration responsibilities to application and service owners, empower...

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Posted in Now Platform articles

• 5899 Views
• 5 comments
• 17 helpfuls

Hey there! Ever encountered an issue or a requirement where you have to hide NEW button on the list view on the basis of view(s) from all the users for a specific table(s)!!! Here is a quick solution to this issue/requirement without any need to scri...

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Posted in Now Platform articles

• 7549 Views
• 5 comments
• 11 helpfuls

Welcome to the week 2! Let's get started: Within the program, there are two recognitions named "Star of the Week" and "Super Contributor". The first one was awarded to Yiqi Lin for her outstanding presentation, which went far beyond expectations, s...

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Posted in Now Platform articles

• 186 Views Be the first to reply
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What an amazing first week! The kickoff meeting was exactly what I was expecting, with lots of energy from the CTA Program Team to showcase everything. I couldn't be more excited for the weeks to come. About the CTA: You might be wondering, "What i...

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Posted in Now Platform articles

• 225 Views Be the first to reply
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I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What are releases in Servic...

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Posted in Now Platform articles

• 1796 Views
• 2 comments
• 9 helpfuls

A new version of the Share Knowledge Article that is compatible with Orlando and Paris. Features: Copy the article's URLChoose multiple users from [sys_user] tableDelete users from the bucket listMay include a custom message (this is simple plain te...

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Posted in Now Platform articles

• 1440 Views
• 3 comments
• 5 helpfuls

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Page 7

Sorted by: Most recent Most viewed Most commented Most liked

I recently had a requirement where SN would have to retrieve a pdf file located on an on-prem network share and attach it to a record. SN has a nice KB article that very honestly explains "You can export a file to a mid server, but there is no out o...

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Posted in Now Platform articles

• 1412 Views
• 3 comments
• 3 helpfuls

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, I couldn't resist, writing an article on the first public Washington DC release available, since less than an hour . Watching the TechNow episode on the Wash...

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Posted in Now Platform articles

• 862 Views
• 9 comments
• 5 helpfuls

The Washington DC release has a lot of new features. One of my favorites is 'Playbooks For Portals.' This feature enables the playbook experience on portals for end users. Imagine having a record producer for complex user cases, such as an app...

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Posted in Now Platform articles

• 2151 Views
• 1 comments
• 13 helpfuls

Introduction A popular question here in the community is how to automatically import an Excel file from an incoming email into ServiceNow. As a possible answer often the article Loading data from an email attachment is referenced but the described...

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Posted in Now Platform articles

• 10014 Views
• 12 comments
• 31 helpfuls

Proivision watsonx instance https://eu-de.dataplatform.cloud.ibm.com/registration/stepone?context=wx&preselect\_region=true Create a API key https://cloud.ibm.com/iam Create a project in watsonx https://dataplatform.cloud.ibm.com/wx/home?c...

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Posted in Now Platform articles

• 517 Views Be the first to reply
• 0 helpfuls

At the Community the question arises again and again whether the multi-factor authentication can be bypassed under certain circumstances. For example users would like to log in directly and without MFA when they're accessing the ServiceNow instance...

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Posted in Now Platform articles

• 4655 Views
• 2 comments
• 14 helpfuls

The setRedirectURL() function does not work in the Portal, as documented here. If your page has a form widget for example, any redirects you built into you UI actions will fail - the portal just stays on the page after submission. We've found a way t...

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Posted in Now Platform articles

• 1390 Views
• 1 comments
• 0 helpfuls

Hi Have you ever wondered, how you can find out, which workflow definition is using a given Workflow Activity? For example, if you want to know, which workflows are using the "Approval - Group" Workflow Activity, to review or investigate on the imple...

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Posted in Now Platform articles

• 554 Views
• 1 comments
• 2 helpfuls

Building an application with App Engine is very easy. Don't trust me ? I'll show you by building an application is just 15 minutes. You can build it too. Just follow my process below. With this application, Users will be able to raise requests based ...

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Posted in Now Platform articles

• 618 Views
• 1 comments
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A question that popped up on the SNDevs Slack community was a method to have a select all ability for a list collector within a catalog item. This can be done via a simple script include and a catalog client script that performs a GlideAjax call. Scr...

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Posted in Now Platform articles

• 2884 Views
• 7 comments
• 8 helpfuls

The document template is a powerful feature of the ServiceNow platform, it allows you to create HTML and PDF document templates to generate standard letters or documents. You can automate and simplify the process of filling, signing, and reviewing a ...

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Posted in Now Platform articles

• 4043 Views
• 20 comments
• 12 helpfuls

Bonjour Community, With great power comes great responsibility. (ServiceNow Admin Rights)When we have admin rights we have the access to execute the Background Scripts and they can be really helpful in modifying or creating bulk records but they can ...

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Posted in Now Platform articles

• 1193 Views
• 4 comments
• 13 helpfuls

I've been struggeling to show a barcode in a form and also to be able to do a "clean" barcode printout on a Zebra label printer. The printout in this case is done by using the web browser print dialog. I'm also writing an article on how to do "silent...

|

Posted in Now Platform articles

• 8855 Views
• 11 comments
• 11 helpfuls

Time Worked in Agent Workspace!! Use this code below to add Time Worked to any of the UI Action in Agent Workspace. Any existing UI action can be modified to include this and run on click. Please note that this works on Client Side and if a Server Si...

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Posted in Now Platform articles

• 2443 Views
• 8 comments
• 1 helpfuls

I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article Table of Contents OverviewPassword ResetAdapti...

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Posted in Now Platform articles

• 2891 Views
• 4 comments
• 5 helpfuls

Using IntegrationHub in Flow Designer with a PowerShell Step you can Start | Stop | Restart a Windows Service remotely. Prerequisites: Add to the Windows CI Classification the Probe "WMIRunner-Windows - Services" in the "Triggers probes" related lis...

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Posted in Now Platform articles

• 2561 Views
• 7 comments
• 7 helpfuls

Plugins and Installation: New York is the earliest version that supports IDR. The IDR plugin ID is com.glide.idr. When purchasing an IDR subscription, ServiceNow personnel also activate the following plugins that IDR depends upon: com.snc.db.data_rep...

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Posted in Now Platform articles

• 2105 Views
• 8 comments
• 3 helpfuls

States can be rendered as similar to native ServiceNow forms on Service Portal: Note: This article covers the configuration instructions related to Share Project "Stage/Process Formatter on ServiceNow Similar to native forms" How to configure ? St...

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Posted in Now Platform articles

• 2347 Views
• 10 comments
• 8 helpfuls

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Some of you already know, and some of you might have missed it: With the introduction of the Next Experience UI, also a Dark Theme was introduced. Unfortunat...

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Posted in Now Platform articles

• 10870 Views
• 39 comments
• 24 helpfuls

Hello everyone, Good day, welcome to ServiceNow Washington DC upgrade video series.As we know ServiceNow's Washington DC version is going be Generally available in the month of march.In this video we will discuss on how to create a project plan for W...

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Posted in Now Platform articles

• 174 Views Be the first to reply
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Page 8

Sorted by: Most recent Most viewed Most commented Most liked

Bonjour Community, Recently I had received a requirement to display a read only table of the assets that are currently assigned to the current logged in user. Something like this: This can be achieved using HTML type of variable in Catalogs. In the...

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Posted in Now Platform articles

• 948 Views
• 7 comments
• 6 helpfuls

Sometimes, I can be a late adopter, resistant to change... I learned the platform using the classic UI and I continue to use the classic UI to do scoped app development when I can, instead of using Studio or AES. Change is hard and why would I want t...

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Posted in Now Platform articles

• 75 Views Be the first to reply
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In this article I want to share one of the frequent and complex requirement we usually get in Service Catalog forms(Service Portal). which is Dynamic HTML tables on Catalog forms with Add and Remove rows. Requirement: We need to display a table (e...

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Posted in Now Platform articles

• 3454 Views
• 3 comments
• 6 helpfuls

How we can invoke 3rd party system that expose GraphQL API from ServiceNow? Challenge that many users are facing is that how we need to use GraphQL query with variables when we try to invoke it. It's very simple in ServiceNow, We need to prepare a ...

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Posted in Now Platform articles

• 215 Views Be the first to reply
• 1 helpfuls

I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is Importing?Easy Impo...

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Posted in Now Platform articles

• 4185 Views
• 1 comments
• 9 helpfuls

Instance Scan Instance scan is one of the powerful platform capability that has been there since few releases and which aims at maintaining the health of the instance by scanning the platform objects against set of rules to identify the area of impro...

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Posted in Now Platform articles

• 1228 Views
• 3 comments
• 8 helpfuls

GlideJsonPath API I like to work with JSON, ServiceNow in Vancouver has introduced a new API related to JSON which is **GlideJsonPath.** I find this API very useful as it helps reduce the amount of code needed when working with JSON. I have ref...

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Posted in Now Platform articles

• 404 Views Be the first to reply
• 9 helpfuls

SMS is highly effective at enabling you to gain the attention of your users, for situations where immediate action is required. We at ServiceNow have built out a number of frameworks to enable the use of this communication method, however, it may get...

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Posted in Now Platform articles

• 563 Views Be the first to reply
• 2 helpfuls

Hello everyone, In this article I am going to share my experience that I have been in a situation to update email address (login id) in all Servicenow accounts i.e. (community, developer and now learning) because all the accounts I have created us...

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Posted in Now Platform articles

• 474 Views
• 1 comments
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I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is Subscription Manage...

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Posted in Now Platform articles

• 4726 Views
• 2 comments
• 7 helpfuls

Dear all, Here is a solution on how to remove those email signatures from your journal entries triggered or posted via an inbound email action. Without the solution: The journal With the solution: The solution: Email Reply separator Pre-requisit...

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Posted in Now Platform articles

• 2160 Views
• 5 comments
• 1 helpfuls

Following ServiceNow Product documentation, starting in Rome Patch 4, you can configure mutual authentication for the MID Web Server extension using the Transport Layer Security (TLS) protocol. Mutual authentication for TLS is called mTLS. During mut...

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Posted in Now Platform articles

• 2025 Views
• 1 comments
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I love the tag feature of ServiceNow because you can simply mark any records and thus map search scenarios that would not be possible with normal search filters. In most cases, it is enough to search for specific tags. But what if you search the o...

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Posted in Now Platform articles

• 4161 Views
• 5 comments
• 11 helpfuls

On the community I found a lot of questions and blogs on how-to automatically transform attachments from an email into data in a table. These blogs either use script includes, scheduled scripts or business rules and mostly a combination of all. With ...

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Posted in Now Platform articles

• 3107 Views
• 2 comments
• 9 helpfuls

< Previous Article Next Article >Performance Best Practice for Before Query Business Rules Database Performance: Improving Slow OR and JOIN QueriesOverviewThis guide is written by the ServiceNow Technical Support Performance team (All Articles). We ...

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Posted in Now Platform articles

• 11231 Views
• 5 comments
• 18 helpfuls

Hello, I noticed there was no OOTB Knowledge Categories widget that shows subcategories, so I made one. The code for client controller, server script, body HTML, and CSS is here: https://github.com/dppedersen/SNOW\_knowledge\_categories\_and\_subcategori...

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Posted in Now Platform articles

• 3360 Views
• 5 comments
• 2 helpfuls

Hello Everyone, In this article, I will discuss about the Refresh button for individual tabs of Agent Workspace. Purpose OOB user cannot the refresh individual tabs of Agent Workspace, they have to hit the browser's refresh button which will reload...

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Posted in Now Platform articles

• 2785 Views
• 2 comments
• 3 helpfuls

Have a need to insert a journal field or any of field that you want and track it on the activity feed. You can use the below steps and insert your table or follow this link to step by step video tutorial. Navigate to system definitions > dictionar...

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Posted in Now Platform articles

• 2754 Views
• 1 comments
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If you are using both Slack and ServiceNow, you have an opportunity to signal users operating within Slack of events that have taken place within ServiceNow using Now Actions. Now Actions allows for you to define the triggers for a notification ...

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Posted in Now Platform articles

• 473 Views
• 1 comments
• 0 helpfuls

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field The issue described in this content, has been fixed by ServiceNow in the Vancouver family release. Hi all, Any Predictive Intelligence solutions active in your insta...

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Posted in Now Platform articles

• 615 Views Be the first to reply
• 2 helpfuls

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Page 9

Sorted by: Most recent Most viewed Most commented Most liked

Hey Everyone, I thought I would share a neat little trick for Flow Designer which I used in a recent integration I completed. I wanted to add a Comment, OR a Worknote, based on a condition in my subflow inputs. Normally, you could do an IF an includ...

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Posted in Now Platform articles

• 1748 Views
• 2 comments
• 6 helpfuls

Hi Community, Recently I wanted to add a module under Application Menu which would have redirected users directly to the catalog item. We have to take care that when our updates are captured in update set, it should not be instance specific. Rest is...

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Posted in Now Platform articles

• 1892 Views
• 2 comments
• 8 helpfuls

Audience: Intermediate to advanced developers/admins. Recently I’ve been asked to explore the possibility of a scheduled import (e.g., once per month) of a file, which will be stored on an FTP server. As always, my one stop shop for information wa...

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Posted in Now Platform articles

• 1941 Views
• 5 comments
• 15 helpfuls

What is Flow Designer? If you have not worked with Flow Designer, you probably wonder, “what is Flow Designer?” Well, ServiceNow has a great introductory video on their YouTube channel. Still, I’ll provide an excerpt directly from the ServiceNow data...

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Posted in Now Platform articles

• 3677 Views
• 15 comments
• 6 helpfuls

The Requirement Today we were presented the challenge of: "We want an MS Teams notification sent to every member of an assignment group whenever a new incident is assigned to that group" I will probably write a separate post about the investigation ...

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Posted in Now Platform articles

• 2640 Views
• 7 comments
• 4 helpfuls

Part 1Part 2Part 3 Part 4 Part 5 Bidirectional comment sync According to ServiceNow's licensing model, a user who only has the "approval_user" role is also only allowed to work on approval records. In addition to approving or rejecting, such a user...

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Posted in Now Platform articles

• 1858 Views
• 3 comments
• 3 helpfuls

Create a scripted REST API in ServiceNow with url parameter to hold operation and issue ID.https://dev63486.service-now.com/api/125590/jiraintegration/{operation}/{id}https://dev63486.service-now.com/api/125590/jiraintegration/JiraIssueCreation/${iss...

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Posted in Now Platform articles

• 6972 Views
• 9 comments
• 1 helpfuls

I think, everything is said about email notifications and written down in uncounted articles. However, I was not able to find any good documentation on how exactly the final recipients list of a notification is built. At first, I thought that it c...

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Posted in Now Platform articles

• 7589 Views
• 7 comments
• 34 helpfuls

Just wanted to save the script I just used to move records form one table to another. We had a custom incident task table before servicenow created one out of box, and wanted to move the records form our custom table to the out of box table. This scr...

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Posted in Now Platform articles

• 2200 Views
• 1 comments
• 2 helpfuls

This is a very straight-forward script to take a person's name, strip out accents and special characters and spaces for the purpose of using in a user id or an email address. // Caveat : I am % mixing names and genders around in my example // just to...

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Posted in Now Platform articles

• 2372 Views
• 2 comments
• 9 helpfuls

Visual Task Boards are standard practice for an implementation project. Often, teams find value in using NowCreate Starter Stories as a resource to quickly put together VTB Cards to track the project's progress. However, getting to that point can be ...

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Posted in Now Platform articles

• 591 Views
• 1 comments
• 2 helpfuls

Part 1Part 2 Part 3 Part 4 Part 5 Better presentation of Requested Items Most approval requests are generated by checkout processes in the service catalog, and yet displaying the contents of the associated Requested Item is about the most user-u...

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Posted in Now Platform articles

• 2748 Views
• 1 comments
• 5 helpfuls

I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is Upgrading & Patchin...

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Posted in Now Platform articles

• 1326 Views
• 1 comments
• 3 helpfuls

Hi All, I had hard time recently to find a solution to redirect to URL when user clicks on a Server Side UI Action on Service Portal in scoped application. Basically what i was trying to achieve is to create a UI action which copies the existing rec...

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Posted in Now Platform articles

• 11103 Views
• 11 comments
• 16 helpfuls

Introduction to ServiceNow GlideSystem API One of the powerful features of ServiceNow is the GlideSystem API, which provides a plethora of methods to retrieve information about the system, the current logged-in user, and date/time information, among ...

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Posted in Now Platform articles

• 773 Views
• 1 comments
• 4 helpfuls

Did anyone recognised "Isolate script" field In client script which is new Feature London version New client-scripts are run in strict mode, with direct DOM access disabled. Access to jQuery, prototype and the window object are likewise disabled. To ...

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Posted in Now Platform articles

• 8396 Views
• 4 comments
• 1 helpfuls

I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What are Guided Tours?Train...

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Posted in Now Platform articles

• 864 Views
• 1 comments
• 3 helpfuls

On a given ServiceNow instance generally you will have lot of event rules, but did you ever wonder how many of them are actually used for event processing on daily basis. In this article I present a simple fix script that generates output with source...

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Posted in Now Platform articles

• 138 Views Be the first to reply
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Hi Community, Visual Task Boards(VTB) are an interactive way to manager your team's queue and it has multiple customizations available in it.Here is a video(crash course) on Visual Task Boards where I have tried to cover each and every feature availa...

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Posted in Now Platform articles

• 995 Views
• 2 comments
• 9 helpfuls

In the first article of that series I've introduced a concept to document ACL effectively. And in the second part I demonstrated how to uncover and eliminate ACL differences between all instances. Now, in this last part of my series I want to an...

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Posted in Now Platform articles

• 590 Views Be the first to reply
• 3 helpfuls

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Page 10

Sorted by: Most recent Most viewed Most commented Most liked

It is well known in the ServiceNow Community that releases are named after cities. What is not known is how it is decided what city will be used for the naming. Investigation Triggered by the questions and suggestions in both the Community and Linked...

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Posted in Now Platform articles

• 1183 Views
• 3 comments
• 0 helpfuls

In the first article of that series I've introduced a concept to document ACL effectively. Now, in the second step, the focus is on uncovering and eliminating the differences regarding ACLs between instances. Identify the difference To find ...

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Posted in Now Platform articles

• 351 Views Be the first to reply
• 3 helpfuls

In their official docs, ServiceNow recommends the following practice: Set completed update set on the production instance to Ignore. This state ensures the update set is not reapplied when cloning the instance. Why would you want to do this? To preve...

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Posted in Now Platform articles

• 5270 Views
• 8 comments
• 13 helpfuls

If you have a Record Producer generate a record and needed copy those variables to an additional record (for example, when creating an incident from new call), then it's not enough to simply copy the variables in the question_answer table. That will ...

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Posted in Now Platform articles

• 5365 Views
• 3 comments
• 2 helpfuls

I've been exploring the new Flow Templates capabilities in San Diego and like the idea of making automations available to non-admin or citizen developers. I think this concept of making workflows re-usable and easy to implement by non-administrators ...

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Posted in Now Platform articles

• 479 Views
• 3 comments
• 4 helpfuls

This is applicable for client side scripting (both Catalog and table level) Make them readonly, mandatory or clear all variable/field values when the respective field changes. var fieldArr = ['Field_A', 'Field_B', 'Field_C', 'Field_D', 'Field_E', 'F...

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Posted in Now Platform articles

• 3088 Views
• 1 comments
• 1 helpfuls

Hello ServiceNow Ninjas, Date functions can be tricky, and many times I came across to find if today is a weekend or weekday? There can be many ways, but I am showing one which uses ServiceNow classes & functions. You can watch the video which h...

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Posted in Now Platform articles

• 3053 Views
• 1 comments
• 2 helpfuls

You should read this article if : You are an adminYou want to understand if Table Cleaner is working well and if something might be stuck What is Table Cleaner? Table cleaner deletes older records automatically and prevents data from growing expone...

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Posted in Now Platform articles

• 725 Views Be the first to reply
• 6 helpfuls

Initial Situation Do you know that scenario? Your ServiceNow instance has been running for a while, and the situation has become much more complex since the initial go-live: Many new requirements have been raised and several of them have not ...

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Posted in Now Platform articles

• 835 Views Be the first to reply
• 3 helpfuls

Here are the following issues you might face: The survey responses or results are not being saved — In asmt_assessment_instance_question, the string value or value is not present or in asmt_metric_result, the actual response is not stored in the met...

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Posted in Now Platform articles

• 1424 Views
• 1 comments
• 1 helpfuls

Few simple features can really save lot of time and user experience moreover helps improve productivity. Everyone is aware of the inline list edit from fulfiller view, but have you ever tried list edit from agent workspace view before Rome release? D...

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Posted in Now Platform articles

• 1936 Views
• 4 comments
• 6 helpfuls

What is an instance troubleshooter? Instance troubleshooter is a self-service tool to diagnose and resolve your ServiceNow platform issues. It is an OOB and free plugin for ServiceNow admins and a low-code way to fix some known issues. In more formal...

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Posted in Now Platform articles

• 6787 Views
• 12 comments
• 63 helpfuls

A quick tutorial on creating sequential tasks OR creating flow that occurs only after a task is completed.

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Posted in Now Platform articles

• 843 Views
• 1 comments
• 2 helpfuls

Knowledge articles can grow so extensive that you may lose track of their contents. Here, it would be helpful to have navigation aids at the beginning of the article (for example, a table of contents) to navigate to the relevant part with one cli...

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Posted in Now Platform articles

• 12205 Views
• 9 comments
• 17 helpfuls

It is well known in the ServiceNow Community that releases are named after cities. What is not known is how it is decided what city will be used for the naming. Triggered by the questions and suggestions in both the Community and LinkedIn, this seri...

|

Posted in Now Platform articles

• 3143 Views
• 10 comments
• 9 helpfuls

Hi everyone. I had a lot of trouble trying to figure out a way to export a related list records using a UI action on a related list. The ask was to export records in this particular related only. I started off trying to construct my own Excel sheets ...

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Posted in Now Platform articles

• 1653 Views
• 3 comments
• 0 helpfuls

We recently released our new Clone Admin Console via Innovation Lab. We would like to invite you to join our pilot program today and take advantage of the new benefits the app provides: (Pre requisite: requires Utah Patch 2 on...

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Posted in Now Platform articles

• 220 Views
• 4 comments
• 2 helpfuls

< Previous Article Next Article >Maintaining Task table Growth Optimizing the Service Portal Typeahead search widgetOverviewThis guide is written by the ServiceNow Technical Support Performance team (All Articles). We are a global group of experts th...

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Posted in Now Platform articles

• 16275 Views
• 21 comments
• 50 helpfuls

It has been a while since I took some timeout to explore and implement some fun things on the Now platform. However, recently I was asked to find out the rights a role grants to the users, and it turned out there were several ACLs on several ta...

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Posted in Now Platform articles

• 683 Views
• 1 comments
• 4 helpfuls

Youtube Link: https://youtu.be/YjVu87n\_ZKc ServiceNow CSA Certification steps ************** How to start and complete "Fundamental Training" ************ https://nowlearning.servicenow.com/lxp? search - "CSA" then open "ServiceNow Fundamentals...

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Posted in Now Platform articles

• 3056 Views
• 3 comments
• 0 helpfuls

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Page 11

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I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is the Automation Cent...

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Posted in Now Platform articles

• 288 Views
• 2 comments
• 1 helpfuls

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, The root cause of orphaned ML Update Set [ml_update_set] attachments (PRB1666307) has been fixed with the ServiceNow Vancouver release. Be aware: this fixes ne...

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Posted in Now Platform articles

• 753 Views Be the first to reply
• 4 helpfuls

I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is Automated Test Fram...

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Posted in Now Platform articles

• 4320 Views
• 3 comments
• 9 helpfuls

Hi, I love the ServiceNow Script Debugger! It has made testing in ServiceNow much easier. One challenge I had though was that scheduled jobs run in the background, and so they cannot be run in the script debugger. Fortunately, there is a way to run...

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Posted in Now Platform articles

• 5001 Views
• 10 comments
• 17 helpfuls

What is Automated Test Framework (ATF)? ATF is a ServiceNow application purpose-built for automating functional testing of ServiceNow applications to ensure they work as expected when changes are introduced. It is available at no extra license cos...

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Posted in Now Platform articles

• 3796 Views
• 2 comments
• 14 helpfuls

Security setup: ACL evaluation order – Best Practice You can see here that: 1. The Role evaluation is done first: One or more user roles to the Requires role2. Then one or more conditions.3. And finally, a script that evaluates to true or false or se...

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Posted in Now Platform articles

• 1648 Views
• 4 comments
• 7 helpfuls

Use this in the server script /*******************************/ var rightNow = GlideDateTime(); // Get the current time var morningStart = 4*60*60*1000; // Set numeric value of 4 AM var afternoonStart = 12*60*60*1000; // Set numeric value of ...

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Posted in Now Platform articles

• 410 Views
• 1 comments
• 0 helpfuls

The Data Policy and UI policy both implement data regularity by putting the filed attributes on the basis of certain conditions. Data policy gets executed in server- side and UI policy gets executed on client side. DATA POLICY implements data regular...

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Posted in Now Platform articles

• 8946 Views
• 2 comments
• 9 helpfuls

Building consumer-grade experiences on the Now Platform As digital businesses increase across the enterprise, it's imperative to focus and improve the core aspects of usability, scalability, interactivity, and reliability on the ServiceNow platfor...

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Posted in Now Platform articles

• 1040 Views Be the first to reply
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Fire an event via Flow Features: One action for all tablesSelect existing eventsEasy to use Backstory: Since we fire all our notifications via an event, we have the need to fire events also via "Flows". All research I found was unsatisfactory. It go...

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Posted in Now Platform articles

• 12859 Views
• 17 comments
• 45 helpfuls

Application owners struggle with not having enough visibility in search traffic trends to be able to improve their users’ search experience. They need to understand if their users are satisfied with the app and able to find the content and answers th...

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Posted in Now Platform articles

• 1757 Views
• 1 comments
• 4 helpfuls

Hello, Good morning, Are you looking for tips and tricks which help you to save time and effort on now platform? Below are a few helpful things that make your developing experience or instance managing to another level. 1. Shortcuts: You can use the ...

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Posted in Now Platform articles

• 3575 Views
• 7 comments
• 15 helpfuls

Hi Everyone, This article introduces a Lab of have written showing how a CMDB Integration can be implemented with incoming Emails with attached CSV files. I created this for several reasons: (i) I teach CMDB Fundamentals and I wanted to show how the...

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Posted in Now Platform articles

• 1055 Views
• 3 comments
• 4 helpfuls

With all the hype around ChatGPT, I asked myself: "for sure we could take benefit of using ChatGPT inside ServiceNow"! And I think I'm right!Imagine all the possible scenarios around getting support on hardware or applications: You need support to s...

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Posted in Now Platform articles

• 12375 Views
• 7 comments
• 20 helpfuls

You can enable your users to engage with virtual agent and live agents using ServiceNow® Conversational Interfaces. These interfaces provide conversational experiences for your users in the chat channels that they prefer. Visit these product hubs to ...

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Posted in Now Platform articles

• 1448 Views
• 3 comments
• 2 helpfuls

How to create a multiple-selection input variable with the ability to provide additional information per each selection, via a ServiceNow Service Portal catalog item. #servicenowdeveloper #serviceportal https://twitter.com/moodycoda https://www.linke...

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Posted in Now Platform articles

• 5783 Views
• 1 comments
• 6 helpfuls

Why do we need asynchronous scripting?As per the MDN guide,In its most basic form, JavaScript is a synchronous, blocking, single-threaded language, in which only one operation can be in progress at a time. But web browsers define functions and APIs t...

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Posted in Now Platform articles

• 8399 Views
• 1 comments
• 6 helpfuls

Microsoft Sharepoint Spoke Overview : In this article we will see how to use sharepoint spoke in ServiceNow along with its setup. I will be making three articles on this topic : Mainly to show how to setup the spoke and how it behaves OOB.Second one...

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Posted in Now Platform articles

• 3338 Views
• 8 comments
• 2 helpfuls

Situation When opening a Now Experience page with a List component and click on the'New' button, nothing happens. You would expect that clicking on the New button would open a new page to allow you to create a new record. For some unexplainable phen...

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Posted in Now Platform articles

• 3529 Views
• 6 comments
• 11 helpfuls

I just want to share this article that might be helpful,I faced similar issue 1 year back and recently my colleagues faced as well. Can we make object creation and function execution dynamic for script includes in Servicenow ? The answer is YES, Serv...

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Posted in Now Platform articles

• 1498 Views
• 1 comments
• 5 helpfuls

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Page 12

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We all know how to use GlideAggregate, right? Here's an example: var ga = new GlideAggregate('cmdb_sam_sw_install'); ga.addAggregate('COUNT'); ga.addQuery('discovery_source', 'ServiceNow'); ga.query(); if (ga.next()){ gs.print('Count: ' + ga.getA...

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Posted in Now Platform articles

• 15629 Views
• 4 comments
• 17 helpfuls

Session Info and Lab Instance Setup This event will involve hands-on labs that will need to be completed in a Personal Developer Instance (PDI) on the Utah release. You can find instructions for requesting a new PDI here. If you already have a Utah P...

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Posted in Now Platform articles

• 313 Views Be the first to reply
• 0 helpfuls

sn_flow_designer.allowed_system_tables property We're trying to use flow and on the "look up record" the "sys_choice" table doesn't appear, we can't select this table and this behaviour occured because isn't a best practice select record in many sys ...

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Posted in Now Platform articles

• 700 Views
• 1 comments
• 2 helpfuls

Part 1 Part 2 Part 3 Part 4 Part 5 Custom "Approve" and "Reject" buttons & beyond It has always bothered me that the two important buttons "Approve" and "Reject" were colored the same as all other buttons. Therefore, I wanted to give these but...

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Posted in Now Platform articles

• 2128 Views
• 1 comments
• 2 helpfuls

With the newest ServiceNow release Vancouver in Early Access, our Academy runners have scheduled a range of sessions to talk about all the cool new features coming to the platform this fall! You can find a downloadable calendar in the attachments and...

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Posted in Now Platform articles

• 630 Views Be the first to reply
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Background We all know the good old UI16 which has been around for quite some years. But world of technology is changing daily, and new, modern concepts are being introduced with a lightning fast pace. To keep up with the trend, but also to allow f...

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Posted in Now Platform articles

• 872 Views Be the first to reply
• 4 helpfuls

Summary With the release of Quebec, ServiceNow have removed 3 fields from the fix script table (Active, Run Once, Flush Cache). As a result (unsure if it’s a direct relationship to the removal of these fields), all fix scripts associated to the appli...

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Posted in Now Platform articles

• 1229 Views
• 2 comments
• 5 helpfuls

This may help someone... If you are unable to add a new Instance via Filter Navigator - Clone - Clone Targets (table: "instance"), Are you are getting the following error messages: "Invalid username or password" "Invalid Insert" "To clon...

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Posted in Now Platform articles

• 1283 Views
• 3 comments
• 9 helpfuls

I am writing this article to show how a cancelled workflow can be resumed. This came about due to a customer where several workflows got cancelled due to a looping workflow that exceeded the "Max Activity Count" Workflow property. The "Max Activity...

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Posted in Now Platform articles

• 8803 Views
• 13 comments
• 8 helpfuls

ServiceNow's Advanced Work Assignment (AWA) capability is one of the most robust and easily configurable feature available on the NOW platform. But if something isn't working even after following the recommended steps, it gets real hard to navigate a...

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Posted in Now Platform articles

• 790 Views
• 3 comments
• 6 helpfuls

MethodsAlternative SolutiongetReference() not supported Use GlideAjax or getReference() with callback()GlideWindow Not supportedUse g_modal.showframe gsftSubmit() not supported in ui action to call server side codeg_form.submit(g_form.getActionName()...

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Posted in Now Platform articles

• 1548 Views
• 1 comments
• 2 helpfuls

Initial Situation In my current project, we have different custom applications which are deployed via the application repository. During the last deployment session I was wondering about an extreme high number of artifacts for one of the applica...

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Posted in Now Platform articles

• 758 Views
• 2 comments
• 4 helpfuls

I like to share this good article published by Roel Schoenmakers With our ServiceNow Workday integration, real-time data is retrieved for form validations conform local laws and regulations and is automatically transferred to Workday to reduce all m...

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Posted in Now Platform articles

• 3576 Views
• 4 comments
• 6 helpfuls

Yes, you can use GlideRecord in MID Server Script Include. I was looking for a way to update ServiceNow record through MID Server Script Include and I found couple of helpful articles/blog but they used REST APIs (Package calls); however, we can simp...

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Posted in Now Platform articles

• 1891 Views
• 5 comments
• 3 helpfuls

I've just spent a few hours trying to create a scripted approval in Flow Designer that was previously quite simple in WorkFlow Editor. As there weren't really any resources I found to do this on the web I thought I'd add an article here just in case...

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Posted in Now Platform articles

• 3275 Views
• 2 comments
• 3 helpfuls

Hola Community, Flows can be your best friend when you're automating business process in ServiceNow. This bring us to deactivating a flow because of change in requirements or business process where you're better off to build flow from scratch inste...

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Posted in Now Platform articles

• 373 Views Be the first to reply
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We will use this for answer the questions which you have for this session : Self Service Catalogue Management: Scale creation of forms to citizen developers Session Code: SES1358-K21 Speaker : Paul van Renselaar NN Group Pla...

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Posted in Now Platform articles

• 420 Views
• 9 comments
• 11 helpfuls

This article provides an approach to identifying all modifications that have been made to OOTB/Baseline records. Since such modifications lead to increased efforts during an upgrade, it is important to monitor them in order to be able to question...

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Posted in Now Platform articles

• 2186 Views
• 3 comments
• 5 helpfuls

Hola Community, We often get requirements to build Custom Actions in Flow Designer so that we can reuse the code in multiple flows. That means, if the custom action will be used across different flows, there should be an effective Error Handling me...

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Posted in Now Platform articles

• 824 Views Be the first to reply
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I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is the Admin Center?Tr...

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Posted in Now Platform articles

• 250 Views Be the first to reply
• 1 helpfuls

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Page 13

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Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, When having Predictive Intelligence Solution Definitions actively in use on your instance, you might want to closely read this article. Or perhaps if you are...

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Posted in Now Platform articles

• 1124 Views
• 4 comments
• 10 helpfuls

I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What are Playbooks?Training...

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Posted in Now Platform articles

• 4139 Views
• 1 comments
• 7 helpfuls

Recently I came across a requirement at a client to remove the popular items from the Service Portal or you can redirect the users to a category altogether. I went through the community and found that most of the solutions talk about making changes i...

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Posted in Now Platform articles

• 3320 Views
• 4 comments
• 17 helpfuls

I recently explored several UX Research methods and articles relevant to service management. As a former Design deserter, it’s easy to forget the scale of the modern IxD practice, with many methods like Heuristics, Gestalt, or deep cuts such as Lostn...

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Posted in Now Platform articles

• 393 Views
• 1 comments
• 0 helpfuls

SERVICENOW IS NOT SNOW. why everyone in the world who uses servicenow as SNOW which is COMPLETELY WRONG. Visit... https://youtu.be/3662E6LOqYk

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Posted in Now Platform articles

• 3209 Views
• 6 comments
• 14 helpfuls

Introduction ServiceNow is the “Platform of Platforms” and your System of Action that connects processes and data within your enterprise. Different use cases have different requirements regarding the speed and scale at which data is being sent from o...

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Posted in Now Platform articles

• 17178 Views
• 13 comments
• 34 helpfuls

Starting with the Quebec release, Subscription Management provides you with the ability to monitor your user-based subscriptions by leveraging common user groups. Using these groups, you can manage your subscription consumption as part of your no...

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Posted in Now Platform articles

• 4519 Views
• 4 comments
• 14 helpfuls

Best Practices for CMDB implementation. Enable CMDB Health dashboard: by default the CMDB health dashboard jobs are disabled. Need to enable it manually. It used to show the health indicators such as duplicate CIs , Required ci fields, and audit for ...

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Posted in Now Platform articles

• 6813 Views
• 2 comments
• 27 helpfuls

Hello ServiceNow Ninjas, Javascript & ServiceNow scripting run hand in hand. We often use both in a mixed way such as using javascript API within Glide APIs or vice versa. And when it comes to dates I have faced a lot of confusion. In this article, ...

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Posted in Now Platform articles

• 8465 Views
• 1 comments
• 11 helpfuls

Use Case: The asset management team would like a user friendly way to submit advance shipping notices from the vendor and be notified of the import results via email. This solution enables itil users to submit a record producer with an attached exc...

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Posted in Now Platform articles

• 4013 Views
• 6 comments
• 8 helpfuls

Hi All, Today I am sharing knowledge of how to create or send Notification to for approval and reject using button in email. Creating an email notification involves specifying when to send it, who receives it, what it contains, and if it can be deliv...

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Posted in Now Platform articles

• 10439 Views
• 7 comments
• 6 helpfuls

The COVID-19 pandemic in 2020 accelerated the adoption of AI driven automation technologies by companies worldwide. Accenture’s study on “Future-Ready” organizations found that companies that doubled down on digital transformation, retooled operating...

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Posted in Now Platform articles

• 4193 Views
• 3 comments
• 13 helpfuls

On the one hand, the roles and groups concept of ServiceNow is very powerful; on the other hand, however, you can get into configuration misery very quickly when losing the overview of how a user got to a certain role. And unfortunately, ServiceNo...

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Posted in Now Platform articles

• 5451 Views
• 1 comments
• 20 helpfuls

It's exciting to see a growing population of designers joining the enterprise domain and ServiceNow app design and development. This trend contributes to a more human digital experience of professional software and removes some decades-old stereotype...

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Posted in Now Platform articles

• 5317 Views
• 1 comments
• 4 helpfuls

Create a telegram bot which would provide 3 options to users: - 1 Create a Incident 2 Search for ticket 3 Search Knowledge Base and using ServiceNow REST Service it will send output back to Telegram Chat Bot 1 Create a Telegram Bot - To create a...

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Posted in Now Platform articles

• 1595 Views
• 1 comments
• 2 helpfuls

Reference : http://www.john-james-andersen.com/blog/service-now/powershell-probe-and-utility-for-servicenow.html https://arindamhazra.com/service-now-incident-management-using-powershell/ Sample script to print raw output # Eg. User name="admin", Pas...

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Posted in Now Platform articles

• 10167 Views
• 1 comments
• 0 helpfuls

In this recording, I’m presenting the integration of ServiceNow with Quorum, an Enterprise Ethereum blockchain originally developed by JPMorgan Chase and recently acquired by Consensys. Quorum is a “light fork” of Ethereum, that uses roles to “permi...

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Posted in Now Platform articles

• 993 Views
• 6 comments
• 1 helpfuls

I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents OverviewInstance Performanc...

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Posted in Now Platform articles

• 1027 Views
• 1 comments
• 5 helpfuls

HashiCorp Vault is a credential store that handles the security and compliance layer by storing credentials. Standardization and consistency are the key benefits that customers get from using vault in general and together with ServiceNow ITOM Applica...

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Posted in Now Platform articles

• 3703 Views
• 3 comments
• 7 helpfuls

New in the ServiceNow Tokyo release for identity and authentication is the Adaptive Authentication for Trusted Mobile Apps functionality. Introduced originally in Quebec, Adaptive Authentication caters for a way of allowing or restricting access to...

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Posted in Now Platform articles

• 433 Views
• 2 comments
• 2 helpfuls

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Page 14

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Common Service Data Model (CSDM) 3.0 and Paris release of the ServiceNow platform are coming with changes in the CMDB structure, in the area of Technical and Application Services. This article highlights key changes in the CMDB structure by comparing...

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Posted in Now Platform articles

• 2178 Views
• 2 comments
• 14 helpfuls

Service Portal serves as one of the primary tools for many users of ServiceNow. It allows users to access a wide range of services and information through a single interface. However, like any other digital platform, the ServiceNow portal needs to be...

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Posted in Now Platform articles

• 2102 Views Be the first to reply
• 6 helpfuls

Have you ever been frustrated by the two-step order process having a field called requested_for that you can't set from your catalog item? Sometimes you want the person an item is requested for on your form simply so you can set other options like th...

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Posted in Now Platform articles

• 4665 Views
• 20 comments
• 19 helpfuls

Overview After our first post Troubleshooting and Debugging - User Access Application in this series, we would like to share with you a tool that helps in answering a very common set of questions on the Now Platform like 'Can I get the same access ...

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Posted in Now Platform articles

• 1629 Views
• 6 comments
• 1 helpfuls

Let's assume there is a requirement to offer users in your ServiceNow instance with activated Next Experience UI a quick link to any already existing information page outside your ServiceNow instance. The most prominent place for such a link wo...

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Posted in Now Platform articles

• 2415 Views
• 9 comments
• 4 helpfuls

Recently I was trying to enable the live agent to connect through Virtual agent. I followed the exact Agent workspace guided setup including the Advanced work assignment but the connection was not working. I took the help of community articles and SN...

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Posted in Now Platform articles

• 1984 Views
• 1 comments
• 3 helpfuls

Creating multilingual notification is a usual ask in any customer instance having multiple languages. There are multiple ways to configure it and SN suggests to create separate notification for each language. Translating Email Notification - Support ...

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Posted in Now Platform articles

• 2923 Views
• 6 comments
• 15 helpfuls

For anyone planning an upgrade, check out the Perspectium webinar on April 29 featuring Jonathan Ridyard from National Grid and Martin Frain from Swiss Re talking about how they migrated a heavily customized instance to “out of box” ServiceNow applic...

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Posted in Now Platform articles

• 512 Views
• 2 comments
• 0 helpfuls

Part 1Part 2Part 3Part 4 Part5 Force commenting on rejecting of an approval In my article Improving the Approval Experience, Part 2 I have introduced the custom variants of the "Approve" and "Reject" buttons, and now I want to demonstrate how the ...

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Posted in Now Platform articles

• 1643 Views
• 1 comments
• 0 helpfuls

Disclaimer: This article includes some basic best practice points about update sets and things I've learned over the years. The information here has been gathered from various sources which I have attempted to reference to, and my own personal experi...

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Posted in Now Platform articles

• 7010 Views
• 7 comments
• 32 helpfuls

At the surface, AP is destined for greater things, supported by the growing perception that the function adds real value to the enterprise at large. However, as per Ardent Partners’ Accounts Payable Metrics that Matter in 2020, several sizable barrie...

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Posted in Now Platform articles

• 1466 Views
• 1 comments
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Time flies: Week 3 is now gone. (Actually 4 is gone too, but the writing for it will come in a few days.) If you have missed Week 1 and Week 2 – you can quickly catch-up here and here Another great week when it comes to new content and team colla...

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Posted in Now Platform articles

• 644 Views Be the first to reply
• 3 helpfuls

It's Friday again! (Saturday-Sunday-WAHT?) The day for Virtual collaboration sessions (VCS). Even tough today we completed Week 3 of the EMEA CTA program today, this article will summarize my impressions from Week 2. The VCS started with some reco...

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Posted in Now Platform articles

• 356 Views Be the first to reply
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It has been an amazing first week of the #ServiceNow Certified Technical Architect program. We met with the team and got to know each other. We came up with a group name too: TomorrowNow. The case study this week asked us to introduce our team to ...

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Posted in Now Platform articles

• 317 Views Be the first to reply
• 1 helpfuls

Time flies quckly but if one utilizes is the best possible way, they will be surprised by what can be achieved in a relatively short period. In my case this is a bit more over 5 years since I had the chance to touch ServiceNow. For that time I wa...

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Posted in Now Platform articles

• 360 Views Be the first to reply
• 3 helpfuls

An ever-present but rarely simple question as digital transformations and legacy modernisations proceed is how much, if any, legacy data should be brought along for the ride. Any decision to migrate data from legacy business applications to modern en...

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Posted in Now Platform articles

• 389 Views Be the first to reply
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I had an use case, where I had to escape all special characters, but still, only to ignore/replace them simultaneously the user is typing, instead of entering everything, and the system does this after you click away. Usually we use onChange CSJS fo...

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Posted in Now Platform articles

• 1518 Views
• 5 comments
• 24 helpfuls

This can be achieved following these simple steps: 1- Convert the textarea of the journal field into a Tinymc rich editor, by calling the same function ServiceNow uses for this purpose. You will need an onLoad Client Script on the table you have...

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Posted in Now Platform articles

• 4780 Views
• 13 comments
• 13 helpfuls

I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is the Flow Designer?T...

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Posted in Now Platform articles

• 8726 Views
• 7 comments
• 22 helpfuls

There are situations when we have to query and get value from a field whose name is dynamic. Our first thought is to try the below: var inc = new GlideRecord('incident'); inc.query(); if(inc.next()) { var dynamicVariable = 'caller_id'; retur...

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Posted in Now Platform articles

• 2238 Views
• 2 comments
• 6 helpfuls

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Page 15

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There may be another way around this problem, but I had considerable grief trying to set up survey assessments for specific records in the contracts module. After trawling through the docs and trying to manually generate assessments and manually send...

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Posted in Now Platform articles

• 1711 Views
• 9 comments
• 9 helpfuls

This article explains different approaches to to trigger the execution of a business rule for a record without make any change to the record (it could be easily extended to multiple records). Case A: Business rules has no conditions and is triggere...

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Posted in Now Platform articles

• 5438 Views
• 1 comments
• 9 helpfuls

ServiceNow practitioner Shreya T. shares how easy it was to learn and apply #RPA to simplify workflows and automate time-consuming, UI-based interactions. As a result, cycle times dropped from a couple of days to under an hour. #bots https://www.ser...

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Posted in Now Platform articles

• 143 Views Be the first to reply
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Hi there! Intro I want to make a series of articles about making ServiceNow more beautiful! Working on a client, and I've noticed they didn't really change the default "notifications" send by ServiceNow. Being a designer at heart I couldn't really re...

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Posted in Now Platform articles

• 1543 Views
• 3 comments
• 18 helpfuls

I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is the App Engine Stud...

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Posted in Now Platform articles

• 1475 Views
• 4 comments
• 5 helpfuls

I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is the Now Support Por...

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Posted in Now Platform articles

• 728 Views Be the first to reply
• 0 helpfuls

You've heard me say 1000 times that you need to build build build to gain and keep experience on ServiceNow But if you're new to ServiceNow how do you even know how to get requirements? In this episode of CJAndTheDuke I roleplay with Cory Wesley as ...

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Posted in Now Platform articles

• 234 Views Be the first to reply
• 0 helpfuls

A common question is, "How can I get the sys_id column to show up in a List View?" ServiceNow makes this surprisingly difficult. Before you jump through hoops to do that, be aware that if you are just trying to find a single record, and you know the...

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Posted in Now Platform articles

• 15825 Views
• 12 comments
• 44 helpfuls

Introduction There are many businesses out there that rely on multiple domains to operate their IT infrastructure. In these cases, it can make it difficult to process integration hub activities for the Microsoft AD Spoke to add or remove users in a g...

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Posted in Now Platform articles

• 2780 Views
• 6 comments
• 4 helpfuls

I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What are releases in Servic...

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Posted in Now Platform articles

• 2980 Views Be the first to reply
• 9 helpfuls

Introduction In one of the integration, the zip file was sent as a response. Due to the complexity of data I had to parse it manually and cannot use Data source. When I searched around, cannot find any solution. So I build the below logic to unzip th...

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Posted in Now Platform articles

• 5943 Views
• 13 comments
• 4 helpfuls

What is Consistency & Scalability on the Now Platform®? Automated Test Framework ATF is a ServiceNow application purpose-built for automating functional testing of ServiceNow applications to ensure they work as expected when changes are introduce...

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Posted in Now Platform articles

• 373 Views Be the first to reply
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Intro Most applications built by ServiceNow or on the ServiceNow platform relies on the creation of data to power the workflows that deliver value to the business. Often, that data is created by human input through forms. To ensure desirable outcome...

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Posted in Now Platform articles

• 2401 Views
• 2 comments
• 9 helpfuls

This is probably one of the most important quality of life improvements to Navigation since bookmarks/favorites.

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Posted in Now Platform articles

• 225 Views Be the first to reply
• 3 helpfuls

Playbooks are a fantastic toolset available within ServiceNow. It provides the process owners the ability to provide fulfillers written guidance, walking the fulfiller through complicated processes from start to finish improving customer experience &...

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Posted in Now Platform articles

• 6084 Views
• 19 comments
• 19 helpfuls

Favorite Manager Favorite Manager is a utility that can be used to arrange your Favorites (Bookmarks) into Groups using a simple drag-and-drop interface. The Groups can then be shared with team members or migrated from one SN instance to another.You...

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Posted in Now Platform articles

• 1633 Views
• 5 comments
• 1 helpfuls

Limiting the users in displayed in 'Add Members' on a Visual Task Board Situation: We recently had a request to only display a specific set of users in the 'Add Members' drop down on a Visual Task Board. Evaluation: When selecting a Visual Task Bo...

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Posted in Now Platform articles

• 1019 Views
• 13 comments
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I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is the App Engine?Trai...

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Posted in Now Platform articles

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Greetings fellow community members! With all of the recent time at home I decided to do something quite different and post a little word play puzzle with ServiceNow as the topic. See attachment. Enjoy! -Chris

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Posted in Now Platform articles

• 2308 Views
• 23 comments
• 4 helpfuls

ServiceNow is built upon a database consisting of tables, which are collections of records. Each record corresponds to a row in a table, and each field on a record corresponds to a column on that table. Users can enter data in fields in many diff...

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Posted in Now Platform articles

• 2666 Views
• 1 comments
• 5 helpfuls

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Page 16

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Bonjour Paris! Paris is one of my favourite cities in the world. French cuisine, the Parisian lifestyle, and the buttery croissants are top-of-mind for me. For the love of Paris, I upgraded my Personal Developer Instance (PDI) to Paris the day aft...

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Posted in Now Platform articles

• 3561 Views
• 3 comments
• 19 helpfuls

Symptoms When using previous.field_name in after BR it in some cases doesnt respect field changes. Diagnosis In order to replicate the issue I have written a log statement to print current and previous value for a field such as name using same cod...

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Posted in Now Platform articles

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Hi EveryoneI have heard from several people that they really want a portal widget to show multiple category levels for the knowledge base.I have now uploaded such a solution to ServiceNow Share. I hope you like it and find it useful

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Posted in Now Platform articles

• 5129 Views
• 12 comments
• 4 helpfuls

We are doing a knowledge project, rebuilding our knowledge base to use the Knowledge Portal instead of the old UI pages. I don't know who this is for but I hope it helps. As part of this we have been looking to leverage relational data, Linked Articl...

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Posted in Now Platform articles

• 1047 Views
• 3 comments
• 5 helpfuls

I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is the App Engine Mana...

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Posted in Now Platform articles

• 472 Views
• 1 comments
• 3 helpfuls

Here I tried to bring a few tips together for the beginners on the platform. If you learnt something new today, please support by marking it as helpful.

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Posted in Now Platform articles

• 522 Views
• 1 comments
• 3 helpfuls

I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is the Automation Engi...

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Posted in Now Platform articles

• 407 Views Be the first to reply
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I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is the Now Platform?Tr...

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Posted in Now Platform articles

• 218 Views Be the first to reply
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I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents IntroductionXML-based Data ...

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Posted in Now Platform articles

• 4335 Views Be the first to reply
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Is your UI16 Application Navigator stuck on load? I recently experienced an issue with the UI16 Application Navigator not loading any applications, favorites or recently viewed items for several days.(Note: This non-prod instance is on the San Diego ...

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Posted in Now Platform articles

• 606 Views
• 1 comments
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Brief Description In our regular development work we use to create/update different Groups and Its Roles/Members very frequently. Once we create/update, we either use "Create Application Files" to add it to your update set (This may not work always...

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Posted in Now Platform articles

• 2283 Views
• 6 comments
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Hola Community, Here is a short video to understand Quick Messages. Quick Messages are templates that can be used to pre-populate the email body. Please mark this article as Correct Answer/Helpful if it helped you. Cheers, Hardit Singh Connect with m...

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Posted in Now Platform articles

• 623 Views
• 1 comments
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//Find table based on sys_id.This script should be run as admin user in global scope. Script gives output as table name and sysId Link to video:https://youtu.be/\_DT34P734NA github link : https://github.com/anilvaranasi/ServiceNow //Developed by Srini...

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Posted in Now Platform articles

• 2254 Views
• 4 comments
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Intro Encryption is the process of converting data (plaintext) into an undecipherable form (ciphertext) to prevent the disclosure of information. Use encryption to protect sensitive information. At its core, modern encryption algorithms use secret ke...

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Posted in Now Platform articles

• 6023 Views
• 4 comments
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I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is Domain Separation?T...

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Posted in Now Platform articles

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Question on creating a Decision tree in knowledge baseI did an investigation (and implementation) on a decision tree in the knowledge base a while back, maybe I can help. What is your question?Hi Seb, thanks for coming . The question is exactly that ...

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Posted in Now Platform articles

• 2022 Views
• 2 comments
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I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is Request Management?...

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Posted in Now Platform articles

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How to set a MRVS (Multi Row Variable Set) for CartJS API Intro: A Multi RowVariable Set (MRVS) can be set in a server or background script with proper syntax formatting. The MRVS is a JSON object that has been passed through JSON.stringify() and is ...

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Posted in Now Platform articles

• 3608 Views
• 4 comments
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Hello Community Members! A couple of years ago I was asked by fellow collegues if it was possible to add seasonal elements to our service portal. One specific request was that it would be cool if snow could fall on the portal homepage. It was more ...

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Posted in Now Platform articles

• 331 Views
• 1 comments
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Hello Everyone, I have been administering and developing in SNOW since 2014 and recently I was tasked to integrate ServiceNow with Ultimate Software's UltiPro. I have had experience with SOAP and REST integrations but this one perplexed me at first ...

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Posted in Now Platform articles

• 10129 Views
• 6 comments
• 10 helpfuls

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Page 17

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Symptoms When loading ip address CI data or any of the classes that have hosting / containment rules if payload doesnt contain required hosting / container CI information then you may run into missing dependency errors Video Share https://devel...

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Posted in Now Platform articles

• 473 Views Be the first to reply
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When performing a REST API integration to another ServiceNow instance if you receive following error Attachment is missing for certificate from DB: Google DialogFlow X.509 Certificate, this video shows how to fix it. Video :

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Posted in Now Platform articles

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Nov 2022 UPDATES CJ & The Duke Episodes 69, 70, 71, 72, 73ServiceNow Toolbox Episodes 9, 10ServiceNow Toolbox Episodes 11, 12, 13 Index Professional Development & Consulting - [19]ServiceNow Toolbox - [10] NEW!!!Go With The Flow - [13] ...

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Posted in Now Platform articles

• 595 Views
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Overview This guide is written by the ServiceNow Technical Support Performance team (All Articles). We are a global group of experts that help our customers with performance issues. If you have questions about the content of this article we will try ...

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Posted in Now Platform articles

• 11917 Views
• 5 comments
• 14 helpfuls

When opening sys_flow_context sometimes you may run into this error Transaction cancelled: maximum execution time exceeded, this can happen if number of entries in the table are in order of millions which can be the case if instance has lot of flows...

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Posted in Now Platform articles

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You can use following code to export a record as an XML for the backup and attach it to a record. The same XML can be import back to the table using import xml functionality. attachXML('incident', '217237d5ff30dd10ac0aecaf435b5ef0'); //Pass table...

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Posted in Now Platform articles

• 1280 Views
• 3 comments
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I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is User Experience Ana...

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Posted in Now Platform articles

• 1082 Views Be the first to reply
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Do you know? By OOTB we have a Java class processor that downloads the attachments with one click System definition-> Processors -> DownloadAllAttachmentsProcessorJust copy the path of the processor and append it to the URL For example You have an I...

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Posted in Now Platform articles

• 5369 Views
• 4 comments
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We've run into a number of cases where we would like scheduled jobs to run at specific times of day on specific days of the week. This condition script will make it very simple to define which times of day and/or days of week you want your scheduled...

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Posted in Now Platform articles

• 4314 Views
• 8 comments
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Import sets are a wonderful tool for importing data from various sources, but one tiny mistake in the data or the transform map can lead to an entire data set being corrupted. With no straightforward way to revert the changes, we need to resort to...

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Posted in Now Platform articles

• 2738 Views
• 1 comments
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The ServiceNow CMDB has a concept of recommended fields (rather than required/mandatory) which are used to assess the health of CIs, but when users are managing their CIs there's no way to know which fields are recommended. This global on load clien...

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Posted in Now Platform articles

• 1464 Views
• 3 comments
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In order to prevent accidently querying ServiceNow using a malformed encoded query implement following 1. Create a system property glide.invalid_query.returns_no_rows with value as true. 2. Add validation in your scripts to check if encoded query is...

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Posted in Now Platform articles

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If same session is maintained and if there are slow running transactions then ServiceNow returns 202 = Postman / integration has exceeded number of requests that can be processed using single thread. If new / same session is used and if there are sl...

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Posted in Now Platform articles

• 355 Views Be the first to reply
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After Deutsche Bank has showcased their successful Drive to the Cloud on the Knowledge-19, the interest towards cloud movement has been increased. More and more ServiceNow customers hosting their instances locally are following this trend. That's fu...

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Posted in Now Platform articles

• 662 Views
• 2 comments
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The following piece of code determines and returns the node which a specified user is logged into. How to use: Replace variable username by the user IDExecute as background script / fix script (function () { var username = 'admin'; //sys_user.u...

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Posted in Now Platform articles

• 1327 Views
• 3 comments
• 8 helpfuls

Background: I was looking for a solution on how to read html tags without using DOM in a perfect way for a long time. By using Regular Expressions, you can do almost everything. We will now see an example where anyone can think of using the Regular ...

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Posted in Now Platform articles

• 803 Views
• 7 comments
• 2 helpfuls

Open Flow Designer Faster - Utility I was using flow designer extensively these days for designing the integration process, approval processes, and or fulfillment process. So, I thought to create a small utility to open flow designer with a singl...

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Posted in Now Platform articles

• 145 Views
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This video covers this API https://developer.servicenow.com/dev.do#!/reference/api/tokyo/rest/cmdb-instance-api#cmdb-POST-instance Video :

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Posted in Now Platform articles

• 312 Views Be the first to reply
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Hi All, Recently we had a requirement to send emails outside our client environment or to third party vendors. As well as, the assignee of the ticket should be able send emails manually. So, all these requirements lead us to use 'Email Client' funct...

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Posted in Now Platform articles

• 1631 Views
• 4 comments
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How to create priority lookup definition for cases. Switch your application scope to customer service management. 1. Create data lookup table as child table to dl_matcher. 2. Add 3 columns, impact, urgency and priority. 3. Use incident data loo...

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Posted in Now Platform articles

• 717 Views Be the first to reply
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Page 18

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Question How to identify workflow context from active cluster transaction Answer

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Posted in Now Platform articles

• 175 Views Be the first to reply
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I had a requirement where, from a workflow, I needed query the Group table based on values both on the form and the system properties. I wanted to utilize a Script Include as there was an opportunity to reuse the code, but when I tried to call the...

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Posted in Now Platform articles

• 1271 Views
• 1 comments
• 1 helpfuls

Windows can run applications in a special mode called "Elevated". This is part of the Windows User Account Control (UAC) and enables users to do most of their work with their standard permissions to reduce the impact of possible malware, but then ca...

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Posted in Now Platform articles

• 202 Views Be the first to reply
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Summary This article details how to make a page public upon creation and how to make an already existing page public. The bottom section of the page, adding the ACL, is required to make the page public. Make sure not to skip those steps. Creating a p...

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Posted in Now Platform articles

• 3063 Views
• 4 comments
• 5 helpfuls

I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is Advanced Work Assig...

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Posted in Now Platform articles

• 2067 Views Be the first to reply
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Mid Server script and binary payload for sending Wake On Lan magic packet to wake up a CI. This example works on Mid Servers deployed on 64bit Linux hosts. Script can be invoked via Flow Action Run WoL Command which accepts as parameter:reference to...

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Posted in Now Platform articles

• 106 Views Be the first to reply
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This article is the result of the following question I posted a few weeks ago: https://community.servicenow.com/community?id=community\_question&sys\_id=a17ef59edbf09910ca6fdb85ca9619fd Scenario Imagine you have your custom table My Table which incl...

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Posted in Now Platform articles

• 1061 Views
• 1 comments
• 0 helpfuls

Hello Everyone, I would like to share one of my work that might helpful to my fellow ServiceNow colleagues i.e. integration between ‘Microsoft SharePoint’ and ‘ServiceNow’. It can be used to transfer data between ‘Microsoft SharePoint’ and ‘ServiceNo...

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Posted in Now Platform articles

• 8202 Views
• 1 comments
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Approvals can sometimes be complicated. That's why it pays to store your various approval paradigms in their own SubFlow. I created this video to showcase an example of a complex approval, but also executed via SubFlow

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Posted in Now Platform articles

• 950 Views Be the first to reply
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I have been observing this requirement from various MSPs or other clients who have multiple Service Portals implemented and would like to restrict users from accessing one or more portals (i.e. user who belong to another company or a specific group) ...

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Posted in Now Platform articles

• 9185 Views
• 20 comments
• 11 helpfuls

1. Create Folder2. Copy Attachment to Drive3. Copy Drive Files Pre-Requisite: Knowledge of Flow Designer and Actions is required Set up the Google Drive Spoke : Set Up Google Drive SpokeOnce you install the spoke, you will be able to view all the ava...

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Posted in Now Platform articles

• 1012 Views
• 1 comments
• 1 helpfuls

System Property : glide.import_set_row.dynamically_add_fields When implementing integrations it may not always be needed to dynamically create fields that are available in source payload for following reasons 1. Source system payload may contain attr...

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Posted in Now Platform articles

• 681 Views
• 2 comments
• 1 helpfuls

Many customers launch their Citizen Developer (CD) programs with an initial focus on democratizing their Service Catalog. This is a great start for a budding citizen developer as most users are familiar with using the catalog. And due to the more s...

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Posted in Now Platform articles

• 1358 Views
• 2 comments
• 8 helpfuls

The San Diego Delta Exams are now available. Delta exams are: Available for 90 days only.Quick to complete - thirty minutes or less. Comprises of ten questions or less. Non-proctored - there is no testing center needed. Managed and completed in Now...

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Posted in Now Platform articles

• 4610 Views
• 1 comments
• 12 helpfuls

A related list on a form serves the purpose of providing additional information related to the form record and gives a quick overview of how the other records would be affected if something is modified in the current form record. Also, it provides an...

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Posted in Now Platform articles

• 13482 Views
• 5 comments
• 15 helpfuls

I just wanted to post a quick and dirty GlideAggregate Flow Designer Action I threw together. The goal: To run a GlideAggregate query against a table to retrieve all the unique values that are found for a given field value. Say I have a bunch of rec...

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Posted in Now Platform articles

• 1553 Views
• 7 comments
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In the script if you want query a field from base table that exist in table (extend) but not in base table. Example: we query caller_id from task table (we known that field caller_id exist in incident table). so we can use script: var gr = new GlideR...

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Posted in Now Platform articles

• 943 Views
• 1 comments
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Delivering a ServiceNow implementation in an agile manner obviously means the need for the identification of a Product Owner. The likelihood of the person identified to take on that role in the customer organisation to have never been in such a role...

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Posted in Now Platform articles

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This article will talk to how ServiceNow enables the provision of external facing inter-agency shared-services, at scale, for government use cases. For time immemorial government has been hamstrung from sharing data between agencies by slow processes...

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Posted in Now Platform articles

• 113 Views Be the first to reply
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Intro: One of the common requirements is to show only certain options in a selectbox conditionally, for example: Assume there are 2 fields : Product and Company If Product = Beverage, Company needs to show 2 options - Pepsi and CocaCola If Product = ...

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Posted in Now Platform articles

• 4130 Views Be the first to reply
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Page 19

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Before you get started with Agent Chat, Routing, & Sidebar, here are some resources to help you get acquainted with features and capabilities. What is Agent Chat What is Advanced Work Assignment What is Sidebar What is Connect Chat What is C...

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Posted in Now Platform articles

• 116 Views Be the first to reply
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Do you want to create your own app? Do you want to know how and where to begin? This is to take part in ServiceNow's #BuildWithAES Challenge. To demonstrate how simple and easy it is to get an app up and running in ServiceNow using its user-friendly,...

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Posted in Now Platform articles

• 285 Views Be the first to reply
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Hello folks, I found this question on community where the user was seeing excessive log messages in their instance. There is a pattern to these logs: - They trigger every 3 minutes - They have the same message : 0 (a single zero) On diving into t...

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Posted in Now Platform articles

• 165 Views Be the first to reply
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Problem:In a ticket assigned to our dev team, it was brought our attention that certain formatting (in our case, specifically; colored text, highlighting, fonts, and underlines) were not ADA compliant, and it was requested that we remove these option...

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Posted in Now Platform articles

• 510 Views Be the first to reply
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I hope the information below will help you to set a custom theme (for the ServiceNow Polaris UI) as default. To realize this, a new record must be created in the User Preferences table (sys_user_preference): 1. Make sure the name is set to glide...

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Posted in Now Platform articles

• 2224 Views Be the first to reply
• 6 helpfuls

Up to current release (Tokyo) it's not possibile to invoke an external web service with certificate based mutual authentication from a mid server. This is a workaround intended for scenarios where web services are not accessible directly from a Servi...

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Posted in Now Platform articles

• 1291 Views
• 3 comments
• 3 helpfuls

Generally once clone takes place from production to a non production instance. Export history will contain records in exporting state which were part of the clone, and they will remain in that state as those exports were not triggered from the non-pr...

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Posted in Now Platform articles

• 106 Views Be the first to reply
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Dear Santa, You know I love the ServiceNow platform and I use it all the time in my work. Just between you and me, I think the product teams in headquarters sometimes focus on shiny new stuff and ignore the old standbys so many of their customers sti...

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Posted in Now Platform articles

• 130 Views
• 2 comments
• 8 helpfuls

To ease existing users into using the Next Gen experience its possible to create a system property that allows them to choice between Next Gen UI or UI16 through their preferences Assumptions: Users are on San Diego +Impact: upgrade Instances missing...

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Posted in Now Platform articles

• 1506 Views Be the first to reply
• 5 helpfuls

Password reset is a high volume request on the majority of service desks. It's a source of frustration to the end users and often absorbs a disproportionate amount of time for the service desk agents. ServiceNow provides a robust password reset met...

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Posted in Now Platform articles

• 229 Views Be the first to reply
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The official documentation describes the Import Set feature as Import sets allow administrators to import data from various data sources, and then map that data into ServiceNow tables. If money is king at banks, then data is king in the ServiceNow pl...

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Posted in Now Platform articles

• 9450 Views
• 1 comments
• 6 helpfuls

Has the component development gone too far? No it has not. I love it. It's a good excuse for me to step up my javascript skills and continue towards mastery. This requirement was surprisingly hard to resolve, and that's why I feel the need to share t...

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Posted in Now Platform articles

• 1697 Views
• 4 comments
• 2 helpfuls

Hello Everyone, In this article, I will discuss about the Delete button on List view for Agent Workspace/Portal similar to native. Purpose OOB delete button is not present on list view because agent workspace have their own List Action buttons for ...

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Posted in Now Platform articles

• 2745 Views
• 11 comments
• 10 helpfuls

In case there is a performance issue with loading script based forms (Business Rules, UI policies etc.) due to a long list of tables or if there is a need to restrict tables displayed in such forms, the steps below can help. 1. Seen below is a UI pol...

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Posted in Now Platform articles

• 397 Views Be the first to reply
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I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What are Releasses in Servi...

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Posted in Now Platform articles

• 827 Views Be the first to reply
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Summary Sometimes it may be useful to change the content displayed on the page dynamically. For example, instead of listing 3 articles on one page at the same time, we can give the user the option of which article they want to read. Using a dropdown ...

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Posted in Now Platform articles

• 811 Views
• 1 comments
• 2 helpfuls

On occasions, there will be a need to search for specific terms (read keywords, script names, property names etc.). There could be multiple reasons for this but one common use case would be to change the name of a script and thereby arises the need t...

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Posted in Now Platform articles

• 1361 Views Be the first to reply
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The process flow formatter. ImageDescription01. Navigate to System UI > Process Flow. 02. Search for Table rm_release. 03.Click New 04. Add two or more entries. Click New.Add a Name.Add a Label.Click Submit. This configuration above...

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Posted in Now Platform articles

• 1075 Views Be the first to reply
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Hi all. If you need to regularly download your logs file to store for later debug something months old, import to ELK for better search or whatever your reason. Current platform way to get all your logs is: System Logs> Utilities> Node Log Fi...

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Posted in Now Platform articles

• 348 Views Be the first to reply
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I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is Data Archiving?Trai...

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Posted in Now Platform articles

• 1042 Views Be the first to reply
• 4 helpfuls

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Page 20

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Recently, the Creator Workflows App Engine Studio team was approached by a customer who has several scoped apps, and was curious about the behavior of adding a Configurable workspace to an existing scoped app that had been created in the ServiceNow S...

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Posted in Now Platform articles

• 332 Views
• 1 comments
• 3 helpfuls

To export data we need to build url 1) Just use Filter menu to Copy URL - example URL https://devxxx.service-now.com/cmdb\_ci\_list.do?sysparm\_query=manufacturer%3Daa0a6df8c611227601cd2ed45989e0ac&sysparm\_view= 2) Modify URL with export parameters: ht...

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Posted in Now Platform articles

• 2160 Views
• 2 comments
• 3 helpfuls

I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is Decision Management...

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Posted in Now Platform articles

• 494 Views Be the first to reply
• 1 helpfuls

Scenario : You have created a flow where the trigger type is "Inbound Email" but you don't know how can you control the order of processing ? As in most of the scenarios , we need to provide order of execution for Inbound Actions. Then you are at th...

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Posted in Now Platform articles

• 2003 Views
• 1 comments
• 11 helpfuls

I wanted to write a quick article detailing some of the features that stood out to me from consuming the Tokyo Early Release content, hopefully, you find this useful. There are many great features in Tokyo that did not make my list, these are just th...

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Posted in Now Platform articles

• 648 Views Be the first to reply
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ContentsOverviewUser and session management Integration user setup Session handlingData imports Text indexing Scripts triggered from transform maps or insert/update operations Make an impementation-specific assessment of third-par...

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Posted in Now Platform articles

• 6332 Views
• 2 comments
• 8 helpfuls

In this article I'll walk through leveraging Flow Designer, Integration Hub and Decision Tables to make ServiceNow act as a queryable Business Rules Management System. But not those business rules… A Business Rules Management System according to the ...

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Posted in Now Platform articles

• 696 Views Be the first to reply
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Create Favorites - Automatically! This Utility creates Intelligent Favorites automatically based on an Update set. Benefits This utility helps solve browser tab madness, by allowing you change quickly and use fewer tabs. The tester can quickly genera...

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Posted in Now Platform articles

• 762 Views
• 5 comments
• 3 helpfuls

Hello Everyone, In this article we will discuss how to manage the approval flow in approval group activity based on the script. Recently we had a situation where we have to give a chance to the approvers to approve at least 50%(half of the users) fro...

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Posted in Now Platform articles

• 2038 Views
• 1 comments
• 9 helpfuls

Issue : Lists with Millions of records either gets transaction cancellation or taking very long time to load. Try following 1. Remove pagination on the lists. link to steps : https://docs.servicenow.com/en-US/bundle/sandiego-platform-administrati...

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Posted in Now Platform articles

• 122 Views Be the first to reply
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SEE Updated content in our new COE, as mentioned by @Amanda.Joslin in the comments below. I wanted to take a moment to de-mystify the differences between "Agent" and "Next Experience" Configurable Workspace and share some of the fun findings i've fo...

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Posted in Now Platform articles

• 4149 Views
• 17 comments
• 7 helpfuls

This article covers troubleshooting steps for below error Error in inserting data as a batch When a 3rd party system consumes ServiceNow REST API Glide insert multiple below error occurs for following reason If 3rd party system is trying to map sys_...

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Posted in Now Platform articles

• 548 Views Be the first to reply
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Problem Statement: When we search content items in typeahead search then the icon is not visible. To illustrate here is my content item It has the icon attached to it. Let us search this in our Service Portal and see what is available to us OOB. ...

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Posted in Now Platform articles

• 868 Views Be the first to reply
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Here I have shown how to loop through all the variables of the Catalog Item and the Variable Set, put them in the JSON format and the do the POST using REST API. Then I have attached the Request and Response and Status Code to the RITM. This script c...

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Posted in Now Platform articles

• 2178 Views
• 1 comments
• 5 helpfuls

Hello everyone, I'm here to share with you a simple way if you want to force a user on a catalog item you created to enter a due date that is after 180 or 30 days for example. I've been struggling with this for quite some time, trying different clie...

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Posted in Now Platform articles

• 762 Views Be the first to reply
• 0 helpfuls

Since I didn't find an OOTB action in the Flow Designer for generating random numbers, I did it by myself. Attached a PDF that explains how to do it. Enjoy William

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Posted in Now Platform articles

• 1364 Views
• 1 comments
• 6 helpfuls

Ever been curious about what your users are exporting from a list view? Perhaps you've been asked to audit the data being extracted from ServiceNow. You can view this information in the Job Polling [sys_poll] table. This table contains a copy of the...

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Posted in Now Platform articles

• 739 Views Be the first to reply
• 3 helpfuls

I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is Cloning?Trainings &...

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Posted in Now Platform articles

• 1612 Views Be the first to reply
• 5 helpfuls

Your instance has to be on San Diego release. Create new system property in sys_properties.list - "glide.ui.polaris.on_off_user_pref_enabled" and set to trueSet "glide.ui.polaris.experience" is trueRefresh your browser. to turn off next experience. ...

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Posted in Now Platform articles

• 1059 Views Be the first to reply
• 4 helpfuls

A question arose in the community as to whether it would be possible to open a printer friendly version of the record view from within the Workspace. Basically OOTB there is no option but you can create a simple UI Action to provide your agents wi...

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Posted in Now Platform articles

• 2535 Views
• 4 comments
• 6 helpfuls

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Page 21

Sorted by: Most recent Most viewed Most commented Most liked

Dynamic Translation in ServiceNow for Scoped Applications - Data translation from German to English Use Case. Step 1: Activate Dynamic Translation Plugin Step 2: Create Cloud Account and Spin up Translation resource (IBM) Step 3: Create Credentia...

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Posted in Now Platform articles

• 135 Views Be the first to reply
• 1 helpfuls

Recently, it was requested of my team that a Catalog Item have a field added that would accept a monetary value (in USD) that only accepted multiples of $5. I looked for an existing solution, and did not find one. However, I have developed a repeatab...

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Posted in Now Platform articles

• 614 Views Be the first to reply
• 5 helpfuls

I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is the Integration Hub...

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Posted in Now Platform articles

• 3861 Views
• 1 comments
• 4 helpfuls

As far as I can tell, this information is specific to companies who have installed Column Level Encryption (CLE) (previously Encryption Support), NOT the paid option Column Level Encryption Enterprise. Our company came across three issues while upgra...

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Posted in Now Platform articles

• 277 Views Be the first to reply
• 0 helpfuls

Do you currently manage space and power capacity for your server racks in ServiceNow? If your answer is no or you can't answer this question I highly suggest you continue to read this article and watch the video. ServiceNow offers a variety ways to...

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Posted in Now Platform articles

• 353 Views Be the first to reply
• 0 helpfuls

The NOW Experience Dashboard Builder is an amazing interactive tool to build and share dashboards. With clients warming up to the use of Agent Workspace, it becomes a necessity to provide them access to most features inside the Workspace itself for a...

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Posted in Now Platform articles

• 2023 Views
• 3 comments
• 2 helpfuls

Scenario : Compare a given date with the current date in order to send a reminder notification after N number of days have been passed based on the updated timestamp of a record Traditional approach The logic that generally comes to our mind is com...

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Posted in Now Platform articles

• 1279 Views
• 6 comments
• 8 helpfuls

Requirement : Make variables read only on both native and service portal form if priority field is set to critical on RITM table. Challenges g_form refer to ritm fields on native view but only variables on service portal form. i.e g_form.getValue('p...

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Posted in Now Platform articles

• 1556 Views
• 1 comments
• 2 helpfuls

I thought I'd do a bit of a write-up about an issue that I had with getting a Related List Entry modification migrated between instances via Update Set. I've found that if you manually modify a Related List Entry, you have to do some additional stuf...

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Posted in Now Platform articles

• 4396 Views Be the first to reply
• 9 helpfuls

https://youtu.be/LIOyt2rbQHo MUST WATCH video for sandiego

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Posted in Now Platform articles

• 758 Views
• 1 comments
• 3 helpfuls

When running a flow if you receive following error Invalid return type encountered, check the following 1. Check if the action has any script step, if yes check if the script step has correct syntax as below (function execute(inputs, outputs) {//your...

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Posted in Now Platform articles

• 1345 Views Be the first to reply
• 3 helpfuls

This article will outline how to improve the Virtual Agent Portal Widget to increase its visibility for portal users. The result: Currently the OOTB Virtual Agent Widget looks like this when added to the Service Portal: A frequent requiremen...

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Posted in Now Platform articles

• 558 Views
• 2 comments
• 3 helpfuls

Below are flow errors when these occur, following are debugging steps .If$1.Wait For Condition Check.If$1.Wait For Condition.Wait For Condition Register RW.Register Record Deleted Listener Invalid condition provided for table 1...

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Posted in Now Platform articles

• 947 Views Be the first to reply
• 0 helpfuls

Symptom You can see a record in a list, but when you click on it, it does not exist. You cannot delete it, even from code. If you look closer, you notice that the URL when you try to open it is for a ".do" page that is different from the list you wer...

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Posted in Now Platform articles

• 906 Views
• 2 comments
• 8 helpfuls

My organization was interested in automating some of our Microsoft AD tasks -- creating users, adding them to groups, disabling users, etc -- however we were not interested in upgrading to Integration Hub Professional for the Microsoft AD V2 spoke. ...

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Posted in Now Platform articles

• 938 Views Be the first to reply
• 1 helpfuls

In the past, I created a lot of dashboard or UI Page customs to allow the Agent to search/analyze in a single page all information necessary to answer and resolve fast the issue. Today I can move Dashboard/UI pages to Now Experience, implementing the...

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Posted in Now Platform articles

• 549 Views Be the first to reply
• 0 helpfuls

Servicenow CSA certificate is FREE till AUGUST - Hurry up to utilize the opportunity to get certified. For Beginners, Dont MISS the chance. https://youtu.be/Bz0bFAFfXjk

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Posted in Now Platform articles

• 190 Views Be the first to reply
• 0 helpfuls

Enabling Toggle button to switch Next experience UI The San Diego new release comes with a new UI and we called it as “Next Experience UI” or To enable it we have a system property glide.ui.polaris.on_off_user_pref_enabled that we need to set to tru...

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Posted in Now Platform articles

• 2863 Views Be the first to reply
• 11 helpfuls

In general, We set the timer to Schedule jobs in Service Now to automate manual tasks. We can also use the below API to execute the JOB from the server-side scripts.SncTriggerSynchronizer.executeNow();

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Posted in Now Platform articles

• 151 Views Be the first to reply
• 1 helpfuls

Hello ServiceNow Ninjas, We are back with a special playlist for ServiceNow Scripting. If you are new to ServiceNow or want to extend your level of scripting, please go through these videos. Link to Playlist - Click Here What is ServiceNow Scriptin...

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Posted in Now Platform articles

• 69 Views Be the first to reply
• 1 helpfuls

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Page 22

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This Article helps you in getting the complete activity logs from a record that includes work notes & comments with a command. You can use this in different ways on tables that are extended to Task i.e. Incident, RITM etc., Sample Code: var j = new ...

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Posted in Now Platform articles

• 4639 Views
• 1 comments
• 3 helpfuls

Many of us are aware of using the Before Query business rule to restrict access to records of any table. Also there are some OOB business rules which restrict access to system table records to non-admin users and one of them is the User [sys_user] ta...

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Posted in Now Platform articles

• 3399 Views
• 2 comments
• 10 helpfuls

Hi Everyone, This article can be used for asking any questions or getting help on citizen development from Paul and Me (Ashutosh). This is for Session : SES1328-K22 : Why NN Group has citizen development as a top-priority, valuable initiative Tha...

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Posted in Now Platform articles

• 365 Views
• 3 comments
• 2 helpfuls

Current situation By default, System tables are restricted for reporting and in UI Builder. However, in some scenarios, we need to get access to such tables. When building Apps with App Engine Studio we often need access to common tables such as Atta...

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Posted in Now Platform articles

• 1410 Views
• 1 comments
• 10 helpfuls

I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents OverviewData PrivacySecurit...

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Posted in Now Platform articles

• 4078 Views
• 2 comments
• 10 helpfuls

The following script determines and returns whether there are events stuck -- meaning they were claimed by a node which, for whatever reason, is unavailable at the moment -- thus, event won't be processed. How to use: Execute as a background script...

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Posted in Now Platform articles

• 274 Views Be the first to reply
• 1 helpfuls

The Calendar component for Now Experience Framework / UI Builder is a great building block for quickly creating a useful workspace experience for your business. It doesn't come with a default means to bind table data to it tho - so I wanted to provid...

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Posted in Now Platform articles

• 4337 Views
• 12 comments
• 10 helpfuls

Hello ServiceNow Ninjas, It is one of the most awaited articles and provides the best interview question videos related to various topics of ServiceNow. We analyzed topics and prepared queries according to the interviewer's mindset and depth of issue...

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Posted in Now Platform articles

• 511 Views Be the first to reply
• 2 helpfuls

When we are creating fields we faced so many field types and talking about text it has some types like String, HTML, and others BUT what we are talking about here just the box size could be one line or multiple lines (textarea) and Is it possible to ...

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Posted in Now Platform articles

• 2754 Views Be the first to reply
• 2 helpfuls

Summary This article details how to create an experience on UI Builder. An experience is like an app or update set that contains pages. They organize pages by grouping related pages. How to create an Experience Go to your employee instanceNavigate...

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Posted in Now Platform articles

• 269 Views
• 1 comments
• 2 helpfuls

The support for users to easily copy / paste images, often times screenshots, to Service Portal is a requirement often seen. Here is how I have accomplished this.You need to apply this change to any widget that you want to support copy/paste. In this...

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Posted in Now Platform articles

• 10326 Views
• 39 comments
• 20 helpfuls

One of my many favourite introductions back with the Madrid release was the user criteria diagnostics tool that made working out why an user couldn't see a catalog item so easy! Previous customer I worked with had nearly 100+ user criteria that would...

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Posted in Now Platform articles

• 981 Views
• 4 comments
• 5 helpfuls

As a follow-up to my previous article about Data Broker Server Script for Now-Calendar Component, I wanted to provide my simple event handler for moving or resizing the events. Since these events are from an extension of the Planned Task table, when ...

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Posted in Now Platform articles

• 281 Views
• 1 comments
• 1 helpfuls

ServiceNow® App Engine and Automation Engine together support ServiceNow’s Creator Workflows. Creator Workflows provide organizations a strategic low-code application development and automation platform to help them innovate with low-code, modern...

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Posted in Now Platform articles

• 457 Views
• 2 comments
• 1 helpfuls

A notification is an email/message which contains a piece of information. This information allows the user to take any action for an instance/event. There are multiple ways to send a notification in ServiceNow. Following are the details: 1. When a ...

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Posted in Now Platform articles

• 397 Views Be the first to reply
• 7 helpfuls

If your organization is heavily using Flow Designer or you are just starting to fully maximize it on important workflows then you should know that: ServiceNow, by default, permanently deletes your Flow Execution details after 6 months Now, let's be m...

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Posted in Now Platform articles

• 2675 Views
• 6 comments
• 2 helpfuls

Batch Update Sets Case Scenario: If you have multiple developer working on the same application it's hard to decide which should go first or not. At time like this the best way is to create a batch update set and let ServiceNow determine organizing ...

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Posted in Now Platform articles

• 11031 Views
• 12 comments
• 41 helpfuls

Are you confused about how to integrate ServiceNow and Azure, in order to use Orchestration to use ServiceNow to create users within Azure? This is not the Multi Provider SSO, that creates users within ServiceNow. This is for using a request in Ser...

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Posted in Now Platform articles

• 4174 Views
• 11 comments
• 4 helpfuls

Requirement: In Agent WorkSpace if the ServiceDesk technician is on the Interaction Page. Give them an option to Navigate to a New Incident or a New Catalog Item with prefilled data that he/she already selected while talking to the Customer on the ...

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Posted in Now Platform articles

• 1026 Views Be the first to reply
• 0 helpfuls

I recently came across a requirement to limit outbound emails sent by domain. Of course there is an out of the box solution already available to restrict inbound email, but I struggled to find something that would restrict out-going email in the sam...

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Posted in Now Platform articles

• 5436 Views
• 7 comments
• 19 helpfuls

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Page 23

Sorted by: Most recent Most viewed Most commented Most liked

ServiceNow Knowledge 2022 is knocking on our doors, and we cannot hold our excitement now. Aavenir, like the past year, is sponsoring the Digital Experience event and will showcase in-depth insights on managing contracts and obligations with AI and d...

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Posted in Now Platform articles

• 437 Views
• 3 comments
• 4 helpfuls

GlideScopedEvaluator- Very useful to evaluate scripts in a GlideRecord field from both scoped and global server scripts. The GlideScopedEvaluator API allows you to evaluate scripts in a GlideRecord field from both scoped and global server scripts. Th...

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Posted in Now Platform articles

• 177 Views Be the first to reply
• 7 helpfuls

Hello ServiceNow Ninjas, This article lists all the common questions asked in the community regarding Date & Time. We often need immediate solutions, so here is an instant help for all. Click on the question, and you will be redirected to the expla...

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Posted in Now Platform articles

• 787 Views Be the first to reply
• 1 helpfuls

To begin with, MID Server is not a hardware, it is just a piece of software! There is no additional charge for MID server. Services utilizing it like Discovery, etc. of course incurs a charge.. Now, with those two element of doubts cleared, let's beg...

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Posted in Now Platform articles

• 1189 Views
• 2 comments
• 5 helpfuls

Set the "glide.sys.default.tz" property to the desired timezone to make the default TZ for the system and for the new users who didn't set any value in TZ in their profile.always use the "run as" field in the Schedules to make the scripts use the res...

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Posted in Now Platform articles

• 368 Views Be the first to reply
• 0 helpfuls

to only see ACL logs which are refusing access to user -GlideSessionDebug.enable("security_refuse");to only see ACL logs which are granting access to user - GlideSessionDebug.enable("security_grant");if transactions are running in background, you can...

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Posted in Now Platform articles

• 721 Views Be the first to reply
• 1 helpfuls

1)Automated Testing Framework The Automated Testing Framework (ATF) uses automated validation tests to let users fast track applications into production and negate risks for new apps while focusing on functionality. Automated testing removes the need...

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Posted in Now Platform articles

• 317 Views Be the first to reply
• 0 helpfuls

Hello ServiceNow Ninjas, This article is about various ServiceNow tips & tricks. Many tips are available that can save your precious time while coding, administering & debugging. We list down a few of them based on our knowledge and expertise. 500...

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Posted in Now Platform articles

• 469 Views Be the first to reply
• 1 helpfuls

Hi All, on May 5, 2022, the San Diego Mainline Delta Exams and the Sales and Pre-sales Accreditations will be available in Now Learning. Important time for your CSA Delta:- April 2022 April 20: Rome Mainline Certification Exam window closesApril 21...

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Posted in Now Platform articles

• 2938 Views
• 1 comments
• 9 helpfuls

Intro Application development on the Now Platform can help developers of all levels be faster and more efficient in delivering value. Low-code and no-code development can enable organisations to expand their application development beyond their devel...

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Posted in Now Platform articles

• 867 Views Be the first to reply
• 0 helpfuls

Hello All, Good Evening! San Diego Mainline Delta exam is on 5 May 2022 on Now Learning. Below is the full timetable: Delta exams are only 10 questions or less and you can take them on your own time without visiting a testing center. Keep in mind th...

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Posted in Now Platform articles

• 1119 Views Be the first to reply
• 2 helpfuls

I'm posting this article about how we got SAML logout working properly between ServiceNow and our ADFS, using the Multiple-Provider SSO plugin. For the longest time, we had ADFS SAML authentication working for ServiceNow, but SAML logout was never wo...

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Posted in Now Platform articles

• 3453 Views
• 4 comments
• 5 helpfuls

Intro ServiceNow Studio provides an Integrated Development Environment (IDE)-like interface for application developers to work on custom applications in one centralised location, offering a simple way to create, review, and update application files f...

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Posted in Now Platform articles

• 960 Views Be the first to reply
• 2 helpfuls

Latest Agenda: April 19 - Launch Virtual Agent with different experiences Platform isn't the only one with an Academy! Also check out our Virtual Agent Academy, a live demo + Q&A video series hosted every other Tuesday, and learn more about how V...

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Posted in Now Platform articles

• 86 Views Be the first to reply
• 0 helpfuls

Name: Password_GeneratorAPI Name: global.Password_GeneratorClient callable: trueApplication: GlobalAccessible from: All application scopesActive: trueScript: var Password_Generator = Class.create(); Password_Generator.prototype = Object.extendsObject...

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Posted in Now Platform articles

• 3063 Views
• 5 comments
• 3 helpfuls

Hello All, I wanted to share the new BurnUp functionality I developed for my organization after hearing about the need and collecting the required datapoints from our Business Analyst. This is an alternative to the Out of Box Burndown functionality,...

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Posted in Now Platform articles

• 704 Views
• 1 comments
• 0 helpfuls

Hello, Good morning, Are you looking for tips and tricks which help you to save time and effort on now platform? Below are a few helpful things that make your developing experience or instance managing to another level. 1. Shortcuts: You can use the ...

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Posted in Now Platform articles

• 321 Views Be the first to reply
• 2 helpfuls

Hello, Servicenow Ninjas, I am back with one more interesting topic i.e. Parsing excel in ServiceNow. I am sure there are multiple ways but I am sharing a non-complex and easy one. My Requirement - Parse an excel which is submitted by a user (so th...

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Posted in Now Platform articles

• 601 Views Be the first to reply
• 3 helpfuls

I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is Instance Health?Pla...

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Posted in Now Platform articles

• 6049 Views Be the first to reply
• 4 helpfuls

Quite a lot of customers use the Table API via REST to extract information out of ServiceNow for various reasons like consolidating in local data warehouses etc. While the API itself is quite optimized and can also handle larger data volumes pretty f...

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Posted in Now Platform articles

• 4588 Views
• 10 comments
• 9 helpfuls

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Page 24

Sorted by: Most recent Most viewed Most commented Most liked

One of the biggest changes in the San Diego release is the Next Experience UI. The Next Experience Unified Navigation provides the tools you need to navigate between the items you use in your instance in one pane while also being able to receive noti...

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Posted in Now Platform articles

• 1337 Views Be the first to reply
• 9 helpfuls

Hola Community, I have prepared a set of videos to learn, understand and configure Agent Workspace. A workspace is a graphical user interface that puts multiple tools on one page. ServiceNow workspaces are designed for tier 1 agents who solve interna...

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Posted in Now Platform articles

• 1137 Views
• 4 comments
• 5 helpfuls

The latest and greatest vulnerability to hit corporations is the Log4j vulnerability that allows remote code execution on platforms using the java library. How does this impact ServiceNow? ServiceNow uses Log4j like many other java based application...

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Posted in Now Platform articles

• 8320 Views
• 15 comments
• 22 helpfuls

How to address the below error: https://support.servicenow.com/kb?id=kb\_article\_view&sysparm\_article=KB0997723 AWS Cloud Discovery with instance profile / IAM Role fails if IMDSv2 is used - agent logs. 03/10/22 18:50:50 (569) Worker-Standard:APIProx...

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Posted in Now Platform articles

• 2178 Views
• 1 comments
• 2 helpfuls

Hi Community, in a way, this hardly seems worth mentioning since it's so trivial.However, I've heard so many comments like "I never thought of that" that I'll post it anyway: When adding a value in a slush bucket, it winds up at the bottom of the "Se...

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Posted in Now Platform articles

• 160 Views
• 2 comments
• 3 helpfuls

Hola Community, In this video, we will see how can we activate auto-numbering in a custom table. Please mark this article as Helpful if it helped you. Cheers, Hardit Singh Please connect with me on YouTube Please connect with me on LinkedIn

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Posted in Now Platform articles

• 115 Views Be the first to reply
• 0 helpfuls

Recently, I came across a requirement from one of the customers which was an interesting one. I thought it would be wise to share my experience with respect to developing that. There are sometimes scenarios where the customer is searching something o...

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Posted in Now Platform articles

• 189 Views Be the first to reply
• 1 helpfuls

This is a nice little script that brings an out-of-sight field on an unfocused tab to the forefront when the user takes an action. As an example, a user is working on a change task and hits Cancel Task. But we want the user to enter closure informa...

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Posted in Now Platform articles

• 1214 Views
• 1 comments
• 2 helpfuls

In the six months since our last Microsoft partnership update, we continued working on joint new initiatives, as well as making enhancements to existing integrations between our platforms. Our efforts resulted in a number of enhancements that allow o...

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Posted in Now Platform articles

• 331 Views
• 2 comments
• 2 helpfuls

As many customers prepare for going-live with AI Search, there are a few best practices steps to ensure a smooth go-live and first few weeks.AI Search Go-Live Checklist Enable AI Search in production in advanceLogged in users can review the AI Search...

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Posted in Now Platform articles

• 1158 Views Be the first to reply
• 2 helpfuls

Couple of frequently used script I have put together couple of frequently used scripts, that may helpful for quick reference Regex if blocks This is helpful because no need to worry about the case. Starts with, end with conditions are easy //reg ex i...

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Posted in Now Platform articles

• 1839 Views
• 1 comments
• 6 helpfuls

Time to time someone may need to remove the "orphaned" user - role assignments from the "sys_user_has_role" table due to cloning or other activities. I have written a fix script to easily remove this records and also include "inherited" roles which ...

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Posted in Now Platform articles

• 1349 Views
• 1 comments
• 6 helpfuls

Do you need to find details about slow queries coming from inbound integration calls to APIs? Below are three tables that can serve as a starting point: TableFilter usingRelevant fieldsSlow queries (sys_query_pattern) Example Java stack trace starts ...

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Posted in Now Platform articles

• 382 Views Be the first to reply
• 2 helpfuls

From our Community posts, we still found some our members don’t know how difference between Agent workspace and web experience workspace (Now Workspace) is. They think Agent workspace can be converted to Now Workspace. The answer can be found fr...

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Posted in Now Platform articles

• 1766 Views
• 5 comments
• 8 helpfuls

Introduction Since Kingston release we have system property that can greatly improve default behaviour of TinyMCE, default HTML editor used throughout the instance. I wanted to share with you my findings about it. It is called glide.ui.html.editor.ex...

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Posted in Now Platform articles

• 3532 Views
• 1 comments
• 9 helpfuls

I was requested by a customer recently to calculate the due date for a case which was let's say X business days from the date of create/update etc., Now we know that setting a due date can be a challenging task due to a lot of moving parts, such as s...

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Posted in Now Platform articles

• 1105 Views
• 1 comments
• 1 helpfuls

It is well known in the ServiceNow Community that releases are named after cities. What is not known is how it is decided what city will be used for the naming. Investigation Triggered by the questions and suggestions in both the Community and Linke...

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Posted in Now Platform articles

• 261 Views Be the first to reply
• 0 helpfuls

ServiceNow's San Diego has some pretty awesome features! Whether you're preparing to upgrade or need to take the Delta Exam, this video will give you the edge you need! Enjoy!https://www.youtube.com/watch?v=kr5TAQStKoo

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Posted in Now Platform articles

• 348 Views Be the first to reply
• 0 helpfuls

Did You Know?Table level reference field auto-complete A common UX enhancement within ServiceNow is to enable users to search on multiple columns rather than just the display field by using an auto-completer. However, did you know that you can set...

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Posted in Now Platform articles

• 202 Views Be the first to reply
• 0 helpfuls

Hi Community, Everything starts in ServiceNow from Incident Management. Here is the most basic video explaining Incident Management with a short demo in San Diego release.It includes the definition of Service, Incident and Incident Management. As wel...

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Posted in Now Platform articles

• 471 Views Be the first to reply
• 0 helpfuls

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Page 25

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Table of Contents: Import Sets: Import & Transform (Data Sources & Transform Maps)LDAP Import SetsEasy ImportImport Set API (Web Service Import Sets)Scheduled ImportsImport Set Deleter (Table Cleaner)Concurrent ImportThe Big Picture - Putting It Al...

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Posted in Now Platform articles

• 2283 Views Be the first to reply
• 1 helpfuls

Purpose There are times when you want to add and remove members from a group without having to grant a user permission to the group membership table. You can leverage a reference field that points to the user table to accomplish this. Use Case When a...

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Posted in Now Platform articles

• 1114 Views Be the first to reply
• 0 helpfuls

Hola Community, Have you yet used the Percentage Complete field type in ServiceNow ? I recently used it to determine the completeness of the ticket.In the below video, we will see how can we create a Percentage Complete field and use it our Tasks. Al...

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Posted in Now Platform articles

• 208 Views Be the first to reply
• 0 helpfuls

Hola Community, In this video, we will see how can we trigger a Survey or Assessment. Please mark this comment as Correct Answer/Helpful if it helped you. Cheers, Hardit Singh Connect with me on YouTube

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Posted in Now Platform articles

• 700 Views Be the first to reply
• 1 helpfuls

Hola Community, There are requirements when we want to validate field values on UI, third party integrations or any other method. Basically, we don't want to end up having incorrect values in database which compromises with the integrity of the datab...

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Posted in Now Platform articles

• 1107 Views Be the first to reply
• 0 helpfuls

Related articles: Configure an email accountServiceNow implementation of DMARC for Cloud Email Services When setting your SMTP email account to your own company email server, this impacts whether the email looks like it is spoofed since the email ori...

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Posted in Now Platform articles

• 751 Views Be the first to reply
• 0 helpfuls

In this podcast series, you’ll hear from ServiceNow training, certification and implementation experts. Join your hosts Christel Clevenger and Deaddin Edris as they chat with these professionals and expose resources and advice to help you achieve suc...

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Posted in Now Platform articles

• 1052 Views
• 1 comments
• 2 helpfuls

Issue:Unable to list edit records in related list despite configuration being setup to allow it Problem:List Control for related list configured with Omit if Empty = true leads to related lists being hidden when they have no records to show. This cau...

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Posted in Now Platform articles

• 808 Views
• 1 comments
• 4 helpfuls

I wanted to share something that I figured out recently, in the hopes that it will help others.As everyone knows, dealing with DateTime values are very difficult and a common challenge that comes up is being able to convert a DateTime from one TimeZo...

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Posted in Now Platform articles

• 839 Views
• 1 comments
• 4 helpfuls

San Diego, where is the version name coming from? Trying to find out why the new ServiceNow release version is named San Diego, it was uncovered that not all roads lead to Rome, but more then one road leads to (or from) San Diego. Please find below ...

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Posted in Now Platform articles

• 869 Views
• 4 comments
• 3 helpfuls

Custom Attachment button and use it anywhere in the form Using UI Macro and Formatter Create a UI Macro for an Attachment: Navigate to System UI> UI Macros.Click New.Complete the form.(name it as add_attachment)In the XMLscript field enter below Sc...

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Posted in Now Platform articles

• 4244 Views
• 5 comments
• 5 helpfuls

Recently while trying to come to a solution on writing custom scripts on Flow designer I came to knowing exactly what needs to be done to include a script inside a Flow. This might or might not be a problem that you need to solve , especially when th...

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Posted in Now Platform articles

• 4507 Views Be the first to reply
• 2 helpfuls

Rome early release is available for PDI now. The Rome release includes new features and improvements built on the Now Platform®. I am very excited to read through Rome release note, especially new features and new products and like to share my kno...

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Posted in Now Platform articles

• 370 Views Be the first to reply
• 2 helpfuls

Introduction In this article I would like to show you how you can integrate ServiceNowand Pushover. In my case I use it to send push-notification to iOS devices whenever a Incident becomes priority 1 or 2. About Pushover Pushover makes it ...

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Posted in Now Platform articles

• 309 Views Be the first to reply
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To set value to an FX Currency field from server-side(like script include, workflow, etc.), use the below sample code: gr.salary.setDisplayValue('EUR;1000'); gr.update(); To set value to an FX Currency field from client-side(like client script), u...

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Posted in Now Platform articles

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This article will help you enable and configure Google custom search integration in order to make your ServiceNow public articles accessible from external search engines. 1. Request Google custom search integration plugin Currently, this plugin is on...

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Posted in Now Platform articles

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Quebec -PDF Generation APIs and their featuresServiceNow Release Roadmap (2011 - 2022)ServiceNow Workday integration brings true self-service to your employeesRome CSA Delta Exam GuideShare Article - New collaborative app from ServiceNow brings emplo...

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Posted in Now Platform articles

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Servicenow property / properties What's property? It's a constant value occurring continuously over a period of time (until updated by someone or something-code) ---- gs.getProperty() does not work in client callable scriptsThere is an undocumented...

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Posted in Now Platform articles

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DISCLAIMER: This is obviously a joke, do not take it too seriously. I do not encourage any of this, nor do I take any responsibility if anything goes south. Hello Everyone! I've always liked pulling small (innocent) pranks on my friends when I was yo...

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Posted in Now Platform articles

• 367 Views
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I ran into an interesting problem that I couldn't find a great answer for. When creating a notification rule, you can add alternate SMS text and add users to the "Who will receive", but from everything I can see, SMS is always disabled in user prefe...

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Posted in Now Platform articles

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Hola Community, Here is a short video showing 'How can we convert a Homepage into Dashboard?' Please mark this article as Helpful if it helped you. Please connect with me on: YouTube LinkedIn Cheers, Hardit Singh

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Posted in Now Platform articles

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We’re featuring a regularly updated list of our most useful knowledge content. Check back every other week to view what’s new, and access resources and knowledge before you need help! We've noticed a trend, in that many of the top articles are thin...

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Posted in Now Platform articles

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Accessibility Conformance Report for 508 compliance is something I get asked about frequently. Did you know that ServiceNow publishes them? To make life easier, they are listed below per release. If you don't see a report for a prefectural product o...

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Posted in Now Platform articles

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As a ServiceNow developer it is very important to know what is a list of table extensions, or parent before you start your configuration and coding to eliminate custom change so you can use ServiceNow out-of-box (OOB) as possible. I would like to i...

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Posted in Now Platform articles

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Ran across a *very* old article that was quite helpful in solving my issue, so decided to share the knowledge. The crux of my conundrum was: how do I create an email notification that has a max-width so it doesn't expand all the way when someone view...

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Posted in Now Platform articles

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The following lines may not mean a great gain in knowledge, and I am sure that one or the other author has already written about this topic here in the community before me. However, since the result is quite interesting, it was worth a new article ...

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Posted in Now Platform articles

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In your day-to-day ServiceNow Administration or Development job, you may run into some cases where you'll need for either troubleshooting or testing purposes have test runs of Workflows. It can be time consuming to do this by re-filling each catalog ...

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Posted in Now Platform articles

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In the previous post, Multilingual Notifications- NOW made easy! - Now Platform - Article - ServiceNow Community I was able to send out language respective notification to a single user, without creating multi-language notifications. Now following th...

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Posted in Now Platform articles

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I am sure your ServiceNow Operations team have lot of work already and they don't want spending time on manual work which could be easily automated. Below are the some of the common manual request that ops team generally get - Add/Update/Remove Assig...

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Posted in Now Platform articles

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★ Subscribe for Daily Email Updates ★ ╔═════☩══♛══☩═════╗ Short Knowledge Article Series No.2 ╚═════☩══✦══☩═════╝ Hidden Features for System Administrators > list, .do/.form, .config & more... Navigating to an entire list of records for a table...

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Posted in Now Platform articles

• 1996 Views
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Hi Community, Here are couple of videos to refresh or learn GlideAjax from scratch. Using GlideAjax is considered to be the best practice when you are bring records from Server script to Client script. I have discussed in detail about the GlideAjax a...

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Posted in Now Platform articles

• 3196 Views
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Hey folks hope everyone is doing good. We recently came to a scenario explained below where we need to handle Secondary email of the User. Scenario: We have users which have two Email ID's say one with @domain1.com & other with @domain2.com. Let's s...

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Posted in Now Platform articles

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In Server side side we can use gs.hasRole("itil") to know if the logged in user has "itil" role. But this has an issue as for an admin it will return always true. Instead use the below script to check the role Script Include: userRoleUtility var user...

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Posted in Now Platform articles

• 16611 Views
• 2 comments
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These are some common questions you may need to ask while planning your integrations on the NOW platform based on the Pareto principle (80/20 Rule) ServiceNow integrations support three use cases 1) Process Integration2) UI Integration3) Data Integra...

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Posted in Now Platform articles

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The ability to call server-side functionality using a GlideAjax object on the client side requires only a few lines of code and is well documented in many web pages - for example in the Documentation Site. Nevertheless, many users have troubles wit...

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Posted in Now Platform articles

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This is a new regular biweekly feature - we'll be posting the Top Case Drivers' corresponding KB articles here - hoping to help you before you realize you need help! How to manage and schedule instance upgradesUpgrade FAQ - Frequently asked question...

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Posted in Now Platform articles

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PowerShell script to fetch the attachments from ServiceNow to local server. Though exception handling is not implemented yet , this will do the job. Internally this script uses "Aggregate API , Table API , Attachment API" to dump the files. Pre execu...

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Posted in Now Platform articles

• 1707 Views
• 2 comments
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Collections of Articles - BOOKMARK & SUBSCRIBE FOR FUTURE NOTIFCATION... ServiceNow Integration with SplunkLDAP Integration with ServiceNowServiceNow Integration with VeeamHandling ServiceNow flow errors with a flowShow parent child inc...

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Posted in Now Platform articles

• 301 Views
• 1 comments
• 7 helpfuls

Step 1: Register your app in GCP(Google cloud Platform) and obtain client ID and Client Secret 1.1 Login to console.developers.google.com with your existing google account. 1.2 Create a new Project "Google Calendar Integration" 1.3 Select the Proje...

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Posted in Now Platform articles

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Our team recently upgraded to the Rome release and while going through skips, I noticed that if you you attempted to perform the 'Save Merge' on any records relating to a Search Source (e.g. Service Portal, Knowledge Portal, etc.) that this error wou...

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Posted in Now Platform articles

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