foreign where me and Dorian talk about all things Consulting with servicenow today's topic is servicenow's new community site and we have some guests with us all right now oh my gosh oh what a day it's been so busy but uh we'll turn it over and allow them to introduce themselves if they'd like foreign [Laughter] okay yeah my name is Mike um and um you have a kind of alumni meeting here today because I was in the same CTA class like um and um yeah I'm also a community MVP and um yeah I work as a service now technical architect and yeah I'm I'm really new to this universe my service now Journey started at the beginning of 20 2020. so and um I'm really yeah I really like this journey through the service now universe nice yeah welcome awesome I thought I was like new to the service now Journey when I was like in 2019 maybe 2018. I feel like it's changed so much you you were all the babies since like 2014. wow me as well 2014. so good um I'm ashutosh I am also a Dev MVP and Community MVP uh also attended the class with Dorian and Mike for CTA program we had a fun uh apart from that we have our own podcast uh still pending list for Doria and John um finding a suitable topic to invite you but I do it with roof and I have my own YouTube channel it's my own website so that's cool awesome yeah so John you said you had a couple shout outs I do um because we're talking about Community right the servicenow community has always been kind of a neat thing it's pretty tight uh a while back you know I met a lot of people I used to go to all the the knowledges and uh so I know we're going to talk about Community the community site but I I'm gonna shout out to some people off of s and devs on Slack uh I posted a question the other night and I got uh some hits from none other than Paige so shout out to Paige for answering me shout out to uh Brad Toton because he answered me too and then another another person Dave let's see I think it's just Dave l he uh made a suggestion also to help me in my quest in trying to style AI search where it's uh one of those new I think it's a react component that they brought through the portal that's troublesome and uh so shout out to all you guys thank you for the help I appreciate it that's why I love servicenow Community it's so nice [Applause] awesome yeah and kind of like Switching gears to the community like if I think it was on our last week's uh uh podcast that I had to go to community and I was like I must be on the wrong site because it looks completely different and uh it doesn't look like it's from the 1990s anymore yeah yeah so for for those that don't know like servicenows community site is pretty much a self or uh people generated content where we post questions and get answers and and yeah like it's you could find things um uh lots of people as you can see are six thousand people it looks like have posted in the last couple minutes if that's how this online uh feature Works um I'm just refreshing to see if that actually changes oh it does wow um and it looks like there's like 500 community members around the world so super cool I like these stats what about any any anything from you guys on like your experience in the past about using community and how did that work yeah I like I said I started with servicenow 2014. pretty new to the platform so whenever the help was needed that was the place where we used to go and search for the content right um and actually that motivated also me to contribute towards the community and if I look at the evolution of community site uh it has changed a lot because if you look at the UI which we had in 2014 and what we have now is totally different um at least the home page for now is very intuitive for me but the new things which we are doing at the moment uh like I think Mike will also shape some light on it but there are some struggles to be honest with this new site but my experience specifically with community site was uh getting in touch with more and more people also it helped me in networking and to create my own content and to learn from it so that is something uh I work I would like to start with in this call we will obviously go into details later on but this is what I think how Community has helped me and how it can help others now I totally agree with what I should have said um I was also really engaged in the old community um interesting for me in the new community I have it's the first time that I can see how many questions I have answered in all Community it was not possible to see this kind of calendar and always assume something but on this personal profile page you now can see the the number of your replies yeah and um yeah yeah I also have some I also struggled a lot with the new community and there are a lot of discussions in the community on different pages some people say they like the new community and and some people say they yeah they don't like it because of the new Concepts and and yeah um it's not easy at the moment to find something so the overall um yeah go ahead Mike no um you have opened the the starting page which by the way looks completely different um after you have logged in um maybe you want to do this um yeah it's one of the misunderstandings of my internet couldn't see the contents now you if you could if you scroll down you see some yeah interesting features yeah yeah well first off it's interesting is I'm Dorian four okay I have a question what's up [Laughter] um let's let's change this this is some some of the the questions the user said and I think I know where to go yeah yeah please go to your profile page yes yeah I have posted a link I don't know if I can do that Dorian do do yeah yeah that's why the link is you have to like go to this direct like wow but uh I have seen an issue Mike because I posted the same question in the Forum that how can I change my name and if the original name is already taken you can't do it you literally have to delete the account yeah if I see like this oh Ah that's the reason why you got the number at the end yes but there should be only one yeah but if you oh no he thinks he's so special but yeah so it looked like that was the direct link which worked but to get there it looked like you could go to top my settings your username and it's here it's just interesting that they chose the username as the message here versus your just first name I don't understand why they would do that but that's okay um but yeah this looks different like my stats the stats kind of went away and it looks like there's now more like events and maybe activity that we could kind of see questions yeah first of all the the live thing which I think Mike was also talking about right if you scroll down uh you get yeah now you are logged in right but there was something where you can see the live update or live things happening yes this is this is only visible if you are locked out exactly if you now scroll down you can yeah this one yeah you have to score a lot yes here on the live topics I saw the first post on LinkedIn where they took some screenshots and said here look I'm really I one of the past bosses from the next section yeah interesting um but it's it's like it feels so this though looks similar to this at least right one question what did you click last um this this kind of oil posts I see the first time oh yeah I just got done the uh this view all posts yeah Ah that's interesting because um uh this is one of the issues one of the many issues because if you now click on your oil posts you are not logged in then you get a completely different View and especially you have some icons before and left to the item do you see a kind of um speeching Bubble yeah yeah and if you compare this with the with the view when you're locked in you don't get these icons anymore so you are completely lost about the kind of the type of content you don't know anymore is it the question is this an article um and and uh you can agree if you want but in the old Community it was really helpful for me to always to differentiate the type of content now indeed also and filtering was very easy like you can just search you can filter on blogs you can filter on articles videos and right now it's very hard yeah interesting okay yeah so I went to the same page with my logged in one and yeah I kind of would expect a little bit of filtering of some sort okay this is also interesting because this page exists but it's not reachable after you have logged in there you're talking taking the same URL but there's no link anymore on the start page to yeah I'm not one no you you're correct yeah that's interesting um yeah a hidden feature because most of the time you are most of the time you are locked in and um yeah just just to view yeah I was gonna say I was I was looking and I was like I can't find where he clicked on all posts but that's because I was logged in yeah I've been cheating with my browser where this one is like um yeah cool okay well let's let's like maybe explore like where do you where do you guys want to kind of go first like how should we explore this on maybe what's similar or what's different in the past I I would be interested in because um or you should you should know something um MVPs have in this community their own private um Forum where we can post all of our issues and findings and so on and today I also posted a question why why do we have this product hubs in the main navigation it's the first time that service now introduces this world product hubs and uh it's really hard to understand what what they mean if there's nothing why couldn't they say um products yeah yeah it's a good question and also discussions now what what is your understanding if you read discussions what what could this be in in your mind I would guess this would be the questions that you would ask right like but it looks like it's not that good go to Developers yeah let's go to Developers okay yeah it's there's a missing image I think yeah so um discussions to my mind is something where you answer a threat a question and so on but um what you see here this I call this entry page to to more content below this level now this is kind of overview page and if you scroll down a bit right below the ask a question button on the right side on more you have to scroll more unfortunately I think I'll stop in the first widget I'm sorry and yeah here you can see contents and and here you can go to the Forum with all the questions or to the Articles and and the blog so and the Forum is something where I expect discussions no but here we have a page which is called developer discussions and yeah it doesn't fit in my mind but it's all in my opinion yeah this feels like a Persona right like instead of discussions like if you're a developer you may want to go here and ask or connect with other developers if you're an architect this is like like who am I or who are you or you know what you're interested in um that's at least how based on the content I'm seeing like how that's being represented um but it should be uniform right Dorian for each Persona then uh because if you go to architects now if you scroll down you will not see the exact same thing which Mike just showed you in the developer Forum so the UI itself is not uh so now here there is no content thing right yeah but at the same time if you see the developer Forum it's it's not Universe it's not consistent yeah yeah if you scroll down now yes yeah and I don't know what the difference between a form and an article is like is like who writes an article versus is it like just asking a question versus I I would guess an article is you know a uh kind of like a knowledge article versus where the Forum is where you're asking questions and getting answers you know you remember on the old Community how you'd have some of those posts that were like oh this is how you do this and you'd have this whole long uh list of steps you know or or uh whatnot so I I would assume it's something like that right yes yeah yeah it's it's exactly that way yes um the difference between a a question and an article is easy here but um I would like to compare also a blog post with an article and this is where I I'm a bit lost because blocks looks nearly the same like articles I mean I love that there's blog blog blog Japan [Laughter] it seems like so I understand that you know servicenow is really trying to expand into to Japan but this seems like it would be just you would want to translate or something or like there would be a like countries or you're not talking about localization are you but they this isn't this isn't backed by service now is is this on a different platform I thought I'd heard that they move to a different platform or is it still servicenow yeah I yeah I can maybe tell you something um yeah they moved to a platform by corros this is a company um yeah which one the the price for for uh running this platform here and if you go to the website you you see that the they talk about build a branded community and and this is what a complete Community looks like it's more a corporate website and not a community for the users large large teasers large images with smiling people and so on but but um what do you think what is the typical Community user is it the customer or is it the developer in Asia who has really no money to to afford any trainings and he has a question and for these users it's really hard to to yeah to get into the community I cannot find the ask the question button anymore yeah I'd assume it would be up here like there should be a big button it's like ask a question I mean yeah I I I'm also just like clicking around like I don't know what float this question yeah uh yeah the the developer feel is gone so the side before this was uh really Pro developer I think and this is more of marketing plus developer mixed well yeah I think they're trying to get a broader audience versus you know the Nerds that get in there and just want to ask a question and get out yeah yeah it's also like I just noticed there's like some duplication right so these what they're calling sigs here um looks like they're industries that they're supporting whereas also it's here as well but this list isn't full like there's like like I don't know why this only has three but like where do you go for healthcare uh on here I also cannot understand what the what the criteria for the order of these items was um yeah because on the corporate side of service now net you have these clusters of customer workflows create a workflow sensor on because okay you do the responsibility test like how do I get or what does it look like on mobile right because I never use community on mobile because it's like Impossible on my or it used to be really hard on my phone I'm like curious if like it's you know a similar experience um but I mean it looks okay um this move and I I may have said this before this move to communities and all this stuff is very reminiscent of you know the late 90s early 2000s um like PHP nuke or Drupal or um uh what are some of the other ones you know those old you'd buy web hosting and you'd automatically get those PHP setups for you know websites and so you'd have these you know you'd have people throwing up Community sites all over the place and it's just like it's just reminiscent of that where there's there can be a lot of duplication or a lot of segregation as far as where all the stuff lives but ultimately it's it's just a lot of clicking around to get to where you want to go and it can make a little bit it can make it a little more tricky you know what I mean yeah yeah yeah I'm not a big fan of lots of clicking to get to something that like ideally your search is really good to help you right like imagine if Google had this right like it would never find anything on the internet yeah and that's and that's the thing is when you search don't you isn't everything combined anyways like it ignores Community separation and just gives you um well maybe it does separate some things but I I'm thinking like when I search for stuff I get responses from all over it's not just one it's not like where I was originally I would hope but like if I yeah I mean it looks like it's pulling from other places right yeah I think I think it combines everything together yes and but uh initially it was doing it in the old thing at least and then we can filter it out but right now so just just search on like just hit the enter on that and go to the results page because there is some filtering there um and some additional stuff you can do in resources when I press enter it did the first link but oh did it if I go to the search button it looks like there is some yeah but the search is really it's really cool I think um it's it's a great Improvement um compared to the to the oil Community but it's really overloaded with options um it takes a while to to get all the options and and and use them at least it doesn't open new tabs every time [Music] [Laughter] the language is also interesting here right like this is location but like up top here it's you know something different right I feel like there's some some disjointedness on on what this is versus like how they're like The Branding or the what's that what's that word uh taxonomy not taxonomy your content strategy of some sort like it feels like it's out of sync um RSS feeds for everything like that that's kind of nice and I don't know if you have the same issue but you don't see the videos option in the type of post do you can you click on all right tab so because I have created tons of videos uh posted it as part of old Community only as videos but I don't know it's not visible um um these contents have been transformed to blog posts if I'm not wrong there was a complaint from one of the users also who has created a lot of videos and and he said that all his video content was migrated to blog post oh okay it's new for me I I did a search then I don't exist Dorian so this is how would you how would you try to find your own contents what would you do because so even even so that if you look at the old old Community side if I go to my profile I used to see my contribution right my my articles my videos and there it was an option to filter your content based upon all these things right now if I go to my profiles and if I try to find my work oh my God it's it's just a list and yeah there is so much there uh because you have your private stats you have your um yeah the second one with the yep and uh then you you don't have any filtering option here and you just see your recent notifications so it's it's too much uh at the moment and I can't figure out a way to see where is my video I can tell you it was one of my first questions I had to the community managers and um on Tuesday uh doing my conversation with Dan brune he he showed me how it should work but at the moment it only works for the users with more right um the idea was um does it does it not do it by my last name I don't know the services it's that one it's the underscore one [Applause] interesting I'm I'm actually chatting with three or four people right now in uh private chat yes okay on community it works good okay interesting yes um we saw this search page with all the options right and maybe you can open this again um this this um entry page for the for the advanced search um there's no direct link um you have to yeah exactly so and um Dan Boone showed me his what what he can see he can open this page and without entering any Search terms he gets a list of search results so then you just have to drill down if you click on auto you can say show me my articles but for us at the moment it's not working because we have to enter some Search terms this makes no sense because I want to see all my articles and not a reduced um set of Articles so um here's aware of this issue and he tries to find the solution so we really can have our our list of our contents that will help yes you see yeah you you um you see here now results and um um and the community manager since year 100 000 results without entering anything and then you can drill down yeah I'm going yeah I I would also like to have uh something we had in the community before on our profile page now that we can see it um our articles click on this number and then we see the complete list yeah but that's not possible at the moment well and one interesting thing is one more thing which I was bit uh I don't like basically is if you go to the notification part Dorian in your thing there is a bell icon right and here if I want to Mark something as red it's not possible you always have to click on that link it will open the link and then you again have to come to this page to see if it is read or I mean the notification is gone or not and in past it was possible well well it sucks is like maybe I have 50 notifications I click on it now it goes away and I didn't even click on any of these right exactly and I'm gonna keep track of that and then if so the thing was Mark has written and Mark as unread was very helpful because then when you have time you can come back and you can see what needs needed an attention so you can reply but right now it's not possible it's it's just uh something which we have to open come back and then it will only be marked as unread I wonder if like what is these macros for yeah there are a lot of options which are not explained um this is really pity and sometimes I have no idea what is the concept behind these options whether they're customized in in product built sold by by course but I have the feeling that some of these options do not mix do not make any sense for our community that they are still active but um there's no effect after using this yeah it's interesting uh I'm just like clicking through settings here like is there a Max like I don't know the pain also oh sorry go ahead I was just saying like like I feel like I'm just like having to go through a lot of this there's not a lot of like it wasn't I felt like the other community was super intuitive and it was very simple and it's all the very unique problem of like servicenow has a complex platform and we need to understand ways to do something in the platform like this you know I think as you said Mike it doesn't feel like it's for developers anymore this is like like a manager or a salesperson until I show here's where you can get other content um now we had some we had a um a session before this new community went live and we were introduced the new Concepts and I was wondering why they always set our customers so servicenow says they built a community for their customers but that's not right to my mind they they have to build a community for the users and most of the users are not the customers of servicenow they have no um thousands of developers around the world just have a question and and they they are not interested in any marketing stuff yeah it's my mind my opinion yeah I I would totally agree with that I mean again I think developers like you said just want to go ask their question and get an answer they don't want to have to dig around you know trying to get that done and uh there's a lot of additional like they really should have separated this out developers and everyone else hmm yeah super interesting I mean there's a lot of options here though hopefully that like they like it helps but yeah and I remember when I the first time I heard about their redoing a site was when they like couldn't save like a week's worth of content they had to like shut down the site and then or the old Community or put it on freeze and then any date between like it was I don't know the last week of September or the first week of October any new stuff wouldn't make it to the new site and like I think some of the complaints was like how can a you know Fortune 100 company like from a technology standpoint like have a weak down time essentially um so I thought that was really interesting that like moving this was was really hard for for them yeah can you also go to if you click create a question uh somewhere if you find an option I can tell you're not on this side yeah developers developers discussion developers no discussions Developers it is there for sure well it has a question while that's coming up you know I I went to the uh the idea what was it what is it called the idea um idea portal yeah the idea portal and the one that's ranked the highest right now is stop removing helpful content from the community [Laughter] and and here we have the next problem not that the idea portal is not reachable anymore for most of the users it's it's now part of the support portal so and again yeah most of the users do not have an account in a support portal yeah it takes you over to support that service now and I I wonder if the browser testing was done because the image which for you it's broken but for me it's open uh I mean I can see the image Dorian yeah I'm just using Firefox right uh and I have the same problem on edge maybe it's only maybe it's only for MVPs only you guys get it not us regular people [Laughter] and if you no I don't I don't think that should happen because it's just the email which maybe yeah yeah let's open this image in a new tab access denied you're a nobody you get no access Lauren yeah interesting web so EG I wonder what that is if you now click on ask a question in another day yes it's good okay some some good things at least I liked about this was to uh it's a we can link a product now actually uh and there is a good search for the related items it was there in the old portal but it was not that visible here it is the only thing I I didn't like this because if you click on uh discussions and architecture for example and now here you see only architecture Forum I don't know why but we see I see architecture and forums Architects articles and architect blogs um uh three things but according to me as a user experience we should get three different options before we ask the question that do you want to create a article do you want to create a blog or do you want to create a question in forum and it should automatically get tagged it also makes you refresh your page let's I wonder if I change the location after the fact are they gonna okay they at least keep my content which is good yeah um yeah I think this is hard like first of all it's a check like a drop down list like guys like why isn't it like type ahead or something and am I supposed to like is it better to put in the developer form or in the the yeah what what gets more traction you know where where is the best place to put a question I think always developer Forum right because every many people have subscribed to it so everyone gets uh but see that's the thing is you know when when you start talking about user experience and and whatnot the simplest path to whatever they can do is what people are going to use you know you've seen that that picture of the it's usually at a college the lawn where they tried to make people go around the quad or whatever and then all you see is this like Trek right through the middle of it because that's the easiest path you know if I have to go through here and figure out where I'm trying to save you know put a question uh but yeah you're right developers where I would go because that's what you know that's what I do I don't think I'd ever try to 4A out into something different I don't know John it was this is this the question is this a good question well the question was um how do you stylize the the AI search and so far the response is so Brad was like you know there's only certain things you can change which is like some coloring and maybe some fonts and stuff like that there you really are very restricted um who did I say Dave Dave suggested using mutation observer in a rapper and I was like oh I've used mutation Observer before and that's just a whole load of like stuff to to load every time right just to style something and oh what do you like I'm trying to use these hints that they're giving me but apparently AI is intelligible yeah no no go back to the pound there shouldn't be a spaceship there no that oh it it puts it there I see but it's like maybe someone hasn't created tags for AI search I hate when there's like types and the word is only with two okay foreign can you make your own tags though isn't that what was in that that uh profile thing settings or wherever you were Dorian that was talking about tags like can you create links to products um I I think the labels or what what you say Tech is um dependent on what location you have selected it can try to select um the i i a i search or was it AI form or anything like this and then you see more more labels on your right side well let's post this oh and you got auto save too so I can't I can't use the labels if they don't exist exactly you can only use the labels which are offered so what what what you have here on as labels was previously the the topics maybe you can remember below a form we also had these kind of topics and and um these topics have been migrated to labels and you still cannot create your own your own labels slash topics really okay wow that's lame are we guys we posted a question there we go maybe we could add products this way what I like is that so you're a kilo expert somehow I moved up to Giga X or Giga something or other and I'm like well I didn't even do anything I'm not even sure what that even means I was I was downgraded apparently I was a giga contributor oh that's what I am a giga contributor I don't even know what that like I don't honestly I don't contribute a lot in fact you have more posts than I do but I I did get notified that you put my name on something okay cool I got some Kudos though guys I don't use this enough oh we got some stats private stats guys yeah hey those are those are private we shouldn't be seeing those Dorian this is like based on login I feel like I've used community so much outside of logged in like I feel like so much but you know back then it was that box that kept coming up would you like to log in and so it was it got to the point where you're like I don't leave me alone stop bugging me about logging in so you'd never log in it only was when you were logged into your PDI and then you'd go to community afterwards that you got stats recorded yeah I mean it's I like I mean I'm all for data right I think it's super interesting um but oh there's a welcome guy though maybe we should have I think also service now knew that I just logged in it probably should have brought me to you know some guide of some sort um yep and for me that should be the first uh in your header Community Resources yeah rather than keeping product hubs you should keep if it's me then I would have recommended Community Resources first it would it's as if they could have run a campaign to show this stuff um I mean yeah campaigns only exist in servicenow Dorian nowhere else yeah yeah ah there's Giga sage and Tara Patron I want a giga stage um go ahead go ahead Mike um yeah um then said to me that he wants to extend the explanations regarding your your levels and titles because um this title is combined with two parts the first part um is the um the differentiation this in one one like Google or export now we have kilo and mega and so on and then you jump to the next rank no as a guru and start with I don't know kilo cannot remember anymore so and there were a lot of questions what does it mean and and um they have to explain it better and I also asked how how is the the formula behind this how it's calculated your rank and um yeah my impression is they don't want to answer it or they cannot answer it because it's it's done by callers in the background and um one of but I know one of the metric or kpis is your is your visit or your views no therefore you saw your the views and your profile stats or how often you click on something no this is um something which is respected um when calculating your rank yeah it's definitely it's definitely interesting I think I think where I struggle is like servicenow could totally incentivize this better right like you know as we kind of mentioned in the beginning like we we have full-time jobs and a lot of our time when we're trying to implement we have to use Community because there's there's no other choice right but somebody's going out of their way like both of you are you know top 15 on contributors right so like you guys must spend a lot of your time helping out the community and you you don't really get get much for it or maybe you do get much for it any thoughts on that um yeah I mean how can I answer this because we get we we do get some uh recognition of course by spending time by doing that by answering more questions creating more content and do you want me to say something about like how it is different in the old community site and how it is right now I think I'm more like you know you're new to servicenow or maybe you're a little bit experienced like what's in it for someone to to contribute to community like how like what's in it for you guys or or like with your peers or like is it worth it for me to be constantly on getting an email of a new topic and trying to respond to it like what's what drives you guys to kind of continue to use the community yeah so so I have said it in my other uh podcasts as well that it is actually it was actually a true source of learning for me when I started with service now right because there are so many new use cases which you can actually take a challenge for yourself go to your pdis try to implement it try to see how it works so that was the first thing second thing is if you are new to a certain topic right if you are uh new to secops for example try to follow people ask get in contact with them connect with them networking I think Dorian we did that uh during knowledge as well right so that was the second thing which helped me so networking increased my knowledge got increased and the third part is um people like like for example MVPs the the servicenow product owners they continuously keep putting something new uh Whenever there is a new release Whenever there is some changes made to the app store for that particular product so the Subscribe option was very helpful because I was on top of things uh Whenever there was something new posted on the community and last and then I will uh stop and the last one was asking more and more questions because if I don't know something and if I want to really get an answer to it yeah ask the questions but just don't bombard the community with same questions in multiple forums because that is done by some people and we have reported it on ourselves that one question was asked like 10 times because they won't answer and there was also Mis usage of community to just get points don't use it for that use it for learning is something which I did at least now I I totally agree um I'm just wondering I should talk why you say everything in the past um how it's today you said no it was to be honest uh because of the uh how can I say like the spies or or the robots which are taking our points away and which is just anyone is replying anything in the uh in the community if I ask a good cause let's say Dorian you are asking a question now just for sake of getting some points we are getting some answers which are not even relevant and the interest is going away slowly so my lost my interest because of couple of things like okay I'm replying I'm doing something um and some other question was marked as correct our answer was marked as correct by that person just because he was his colleague or friend something like that that was first thing second I think uh uh the quality of question so the way you are asking the question uh is some people are asking it very in detail and it's very good because then we as a contributors can contribute to that question and answer it pretty quickly because we know the background and some questions are just single line like my business rule is not running help okay but give me the context right so there is there is something which is maybe it's personal that uh the interest is getting more and more of it and that's the reason I started creating more content creating more videos more articles more posts on my side putting it also on community because if people search it on community they are redirected there and that matters right I'm still contributing to the community but in other way not directly answering the questions but whenever I have a time whenever someone reaches out to me via LinkedIn and just paste me the community link I go and I answer I look at it uh but not like how I used to do it like uh for last four six years what do you think that I used to be super frustrating for me was someone who would say I found the answer here and a link to another Community thing and they don't give any contacts contacts to it and you go and you click it and you're like now I have to read like 50 posts to like get the answer I was looking for like you could just paraphrase if you're gonna link to something and say this is more information here and you can get the answer again but but they're usually the people that are like you know Mark me as giving you the answer type people yeah and it's just like oh this had nothing to do with what I was after did you even read my question you know I don't know I I I'll be honest I I was I got turned off Community early on just because of how I don't know I when I got to the point of needing to ask a question I needed the answer like then I didn't have time to wait for responses and so that's why I really did I hit s in devs hard on slack and stayed there for for quite a while when I was when I was new met a lot of people through that and so forth I just never got into communities because it was always to the point where I just I didn't have time to wait for answers and so and a lot of times I'm terrible with my questions and so it's always like a follow-up conversation for me to reiterate in a better way what my original question was and so I'm the kind of guy that's like oh yeah my business rule doesn't run and then they're like what business rule then you got to go into the explanation but it requires like having that conversation you know you can't do it through Community very well people just won't answer you know so it's it's on me why I don't use Community but um because of those some of those things yeah yeah it that is exactly one thing right and then what I did is usually I was very interested in item so I focused on item so in the I don't know if we can see it on the leaderboard now but on item I was the leader uh in contribution uh at least till this year no and um sure yeah you were right saying this there are no topic related leaderboards anymore yeah it's correct yes and and John what you said right interest so item was my interest so I gave my like my 200 to that Forum because I learned from it I I really like that Forum because everyday new challenge I think an item is so vast uh that you learn every day you learn new things uh and then you try to implement it if you have that particular resources even in your environment right and thanks to community again because of that I met so many great people in the item Community I'm in touch with right now and they are helping me on SN devs uh slack channels everywhere so that is what community gave so it's not like everything is bad there but it's it's more about uh how you used it and how you are going to use it in future are you going to just use it to get points then don't be here please if you are going to if you are here to learn and help then yeah yeah because I had a fight literally two years ago with one of the guy every question you answered you put please mark like please like it please mark the answer correct yeah and I was like okay why you are doing this if you if your answer is really great and if it's really helpful you are going to get it so just hello that's kind of like try to wrap up like what's like one thing like not even redesign or in general like what do you feel is like one thing missing from the community whether it's just the process the technology the people like how do we make Community better or either asking for it or do it ourselves I'll throw it to John first to answer it because he doesn't like community well but mine's more you know it's it's more me personally why I don't like Community just because there's a lot of and this may only be from the old version I don't know if it's if it's carried over um I suspect it has a little bit but you know the whole wanting to get the point thing it drives me nuts I if I'm searching Community for an answer I want an answer that's specific to the question that's that's being asked like so you know the AI search there there was one result when I was searching for it that um you know you had to you had to scroll through quite a bit of answers to even get a nugget of truth right I think that's another problem is um I kind of wish it was like Reddit where the higher ranked or the more correct answers would bubble up to the top because I made the mistake on one I was looking at one question looking for an answer and I didn't realize there was a load more because it was below the the bottom of my screen and so I thought that it just ended there because there was no more scroll but then someone's like oh did you not read the answer like 43 down and I was like what um you know I think that's another problem is is if there's a long list of answers it's hard to know where the correct one is because it doesn't bubble to the top so whatever's marked as correct that should bubble up to the First Response right below the question um I think that would be super helpful um it is exactly as you said at the moment the the answer which is marked as correct is at the top is it closing it at first yes and and you this answer has also a green check mark as well it is it is visualized in another way so but but the problem is um that most of the questions or most of the answers are not marked as correct now previously in in the previously Community only one answer could be marked as correct the users who ask a question did not want to decide who to give this correct answer not because the the users were competing and um so the the they didn't check anything but now in a new community I saw that you can Mark several answers as correct awesome this is one of the improvements to my mind cool all right some more Reddit style Community well so let me let me roll that back a little bit I'm looking at one right now and he in Mike's correct these accepted Solutions do bubble up to the top which is perfect I love that um I guess the only what I would fall back on is is the whole uh load more piece because like I said I didn't realize there was load more because it sat below what I where I was at um but I I think the other you know again the other problem is the point people the people who want points that give these terrible answers you know and fill up a whole list of of answers with these things and you're like where's the real answer super long-winded responses with not the right answer yeah it requires a lot of work on my part to parse through all this stuff and that's where I you know it bothers me so I'm like I want my answer I don't want to have to read a book yeah all right Ashley one thing you you think we could the community could use to improve for me like I said that the developer touch is missing at the moment so it should be at least on the as on the landing page it should be more uh like a developer feeling because that is the major audience for service now who is landing on the community side there is more marketing thing at the moment there and what about you Mike now I'm still struggling with a lot of issues bucks and and um conceptual things I don't understand so I'm I cannot concentrate on on contribute to the community um so I'm in the last days several times I started to try to answer something and then I saw again this issue at the top and uh I was um distracted from from the answer and um um and and maybe I want to answer your your first question what was my intention um I also started learning service now via the community I'm not just by reading the answers just by subscribing to topics or ask questions which um uh haven't been answered so far and then I got the email and I saw okay this is the answer and then I started answering myself no and I'm not I like to to get visibility um but I also like to write articles now I'm order writer I'm not the one who is creating any YouTube channel like you and um and I like to write articles and um I also like that articles have been honored by with points no someone bookmarked your article you got 20 points uh every 1000 views you got 60 points but now it doesn't matter anymore um so it's now said yeah they respect any kind of metrics regarding articles but they don't say how and how is it calculated so I'm a bit demotivated at the moment um but I will start I will go on writing articles um and and for me it's always here look at that article I can place in the answer a link to my articles here the answer is written here and this was my kind of answering yeah cool you know what I'm hearing Dorian is Mike should be on our show more often to present his articles since he can't get them on [Applause] [Laughter] we'll we'll promote your content Mike no problem I was like we'll get to do that yeah yeah so at the moment I have a lot of work to redesign the Articles because a lot of of styling and and HTML was broken in the new community via vibrating the automatic migrating um so a lot of hours are wasted to to get the things done again oh yeah that's that's really tough all right well thank you for the input everyone um I really appreciate it I I had no idea what to expect when I logged into service Dallas Community um and hopefully it'll just kind of get in like improve in the future Community had no attention for the longest time but now it looks like they're at least focused on you know improving it and building more onto it and maybe because they outsourced it now they'll have more time to to build more features I I don't know what certain sounds budget is but hopefully that that kind of helps so I'll give us all a little like little jumps thanks for uh thanks for coming on Mike and Ashu always a pleasure yes thank you thanks everyone thank you thank you [Music]