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Next Experience articles

Import · Oct 04, 2022 · article

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The Xanadu release for ServiceNow brings a wealth of new features and enhancements, particularly for UI Builder and Workspaces, designed to streamline workflows, enhance user experience, and improve performance. Below, we'll explore the key update...

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Index - Introduction - Next Experience Features - Theming in Next Experience UI - Resources Introduction Welcome to the article version of the most recent Next Experience Academy titled "Everything you need to know to get started with N...

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Getting Started Below are our Quick Start Guides for overviews of Next Experience features such as activation information, terminology, and more. Visit our FAQs for answers to the most commonly asked questions about our products. Quick S...

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Overview : Missing auto refresh functionality on dashboard , there are some scenario where customers needed this functionality which is quite helpful to them. I have also came across same situation where asked to provide an option which allow the s...

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Center of Excellence / Workspace / How to use UI Actions in Workspace FYI: This article has not been updated or reviewed since the Tokyo release. Use at your discretion, but be advised that these methods may or may not work on later releases. ...

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Center of Excellence / UI Builder Helpful Articles Articles to help you get started with UI Builder, how to configure pages and create pages in UI Builder, introduction to components, and more. Getting Started FAQ UI Build...

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COEWorkspace Resource HubConfiguring Lists in Configurable Workspace FYI: This article has not been updated or reviewed since the Tokyo release. Use at your discretion, but be advised that these methods may or may not work on later releases. ...

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The Xanadu release for ServiceNow brings a wealth of new features and enhancements, particularly for UI Builder and Workspaces, designed to streamline workflows, enhance user experience, and improve performance. Below, we'll explore the key update...

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Posted in Next Experience articles

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This is a handy guide on how to use view rules in a Workspace Experience. Below are the steps to follow: 1. If not already available, create a UX View Rules Configuration record for your workspace experience (sys_ux_view_rules_configuration) via menu...

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Data Resources in UI Builder A data resource [sys_ux_data_broker] in UI Builder mediates data between a component and the ServiceNow server. The data resource brings data from the server to the component, and it brings updated data back to the server...

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If you've used Transform Data Brokers within UI Builder (UIB) you have likely encountered the error "ACL failed for databroker with no defined failure result." and "You don't have permission to select this data resource" immediately after creating a...

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Introduction Welcome to the article version of my video on ServiceNow's new Theme features in the Xanadu release. In this brief overview, I'll walk you through the exciting updates and capabilities that this release brings to theming within the Now P...

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ServiceNow enables agents to create Incidents [incident] based on Cases [sn_customerservice_case], typically for internal break-fix situations. In these scenarios, the case’s Contact is assigned as the incident Caller, and the case’s Account is assig...

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This is Part 4. You should start with Part 1. How do I make my Themes?​ We have talked about how things are structured and how colors are generated in previous parts. Now we are going to start putting it all together and work out how to use it all...

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There is a detail in the way that the Seismic framework operates that makes switching the tab using script from within in the UI Builder (UIB) Tabs component a little more subtle than you might expect. There is also a major change for the Washington...

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In ServiceNow's Customer Service Management (CSM) application, Case Types help in streamlining processes and ensuring that each customer query is addressed appropriately and efficiently. The configuration of case types can be customised to fit the sp...

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Center of Excellence / Next Experience / Create your first Next Experience UI Theme This guide has been updated for the Utah release to include our latest product for creating a core theme - Theme Builder. Create a Theme with Theme Builder (U...

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This article is still accurate as of the Xanadu release We field a lot of questions about when to use UI Builder vs when to use Service Portal, and also when customers will be able to build requester-facing enterprise service portals with UIB. The...

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You are viewing content included in the Next Experience Center of Excellence This article is going to build off the functionality that was created in another Next Experience COE article on Declarative Actions. See the section on UXF Client Acti...

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Center of Excellence / Next Experience / Edit the Login Theming for Next Experience Administrators can customize Next Experience UI login illustrations, welcome text, and colors to reflect a company's branding. Visit the Edit login theming in Next...

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Process flow formatters in ServiceNow’s native view offer a visual representation of a record’s state progression. While not interactive, they can be prominently displayed at the top of the record. However, as we began migrating to workspaces, these ...

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When users log in to ServiceNow, they typically see role-based dashboards on the homepage, with the exception of ITIL agents directed to the Service Operations Workspace (SOW). But how is this homepage redirection configured behind the scenes? While ...

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Center of Excellence / Next Experience / Theming Overview This article provides information on Next Experience UI theming and what to expect when Next Experience UI is enabled versus disabled. This article will explore different scenarios based ...

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In ServiceNow, there is often a need to synchronize Work Notes and Additional Comments across related task records. This is typically accomplished using a few business rules and logic to prevent looping. In the Customer Service Management (CSM) envi...

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Center of Excellence / Workspace / Basic Overview on Migrating to a Configurable Workspace FYI: This article has not been updated or reviewed since the Tokyo release. Use at your discretion, but be advised that these methods may or may not work on...

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Center of Excellence / Workspace / Workspace App Shell UX Page Properties FYI: This article has not been updated or reviewed since the Tokyo release. Use at your discretion, but be advised that these methods may or may not work on later releases...

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Integrating APIs into ServiceNow's UI Builder: A Practical Guide Integrating APIs into ServiceNow's UI Builder: A Practical Guide In the fast-paced world of software development, integrating APIs to enhance functionality and user interface is essen...

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There is a new version of the "now-cli", aka SNC UI-Component command line tools for ServiceNow custom component dev that was released recently. The configuration profiles have finally been fixed--you can setup a profile once and re-use it without h...

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ServiceNow Command Line Interface (CLI) The ServiceNow Command Line Interface (ServiceNow CLI or “SNC CLI”) is a tool which you can install and use it to make your own custom components which you can then leverage on a UIB page much like other comp...

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Center of Excellence / Next Experience / Introduction to Next Experience UI Banner Announcements FYI: This article has not been updated or reviewed since the Tokyo release. Use at your discretion, but be advised that these methods may or may not w...

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There are different data source types available to communicate with server side from UI builder. Transform data source is a an option to execute any server side operation. To see an introductory video on transform data source. Go here. In this short ...

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There were five labs this year at Knowledge23 and CreatorCon that touched on Next Experience topics. If you'd like to go deeper on UI Builder, custom components, theming, or Service Operations Workspace, try running through these labs. Building a K...

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Introduction In many business scenarios, it's crucial to ensure that records submitted through a form have all the necessary attachments. This can prevent incomplete or invalid submissions that might lead to delays and additional follow-up work. The...

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Welcome to your new ServiceNow instance! You're probably eager to get started and make it your own. Here are three key steps to help you customize your instance and make it feel like home. This article was written as of the Washington D.C. release, b...

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Node Map is a good component to visualize Top-Down-Structures.https://developer.servicenow.com/dev.do#!/reference/now-experience/tokyo/shared-components/sn-node-map/overviewExamples of use cases:SAFe: Structure of Epics/Stories/TasksPPM: Structure of...

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A common user experience is have a modal prompt you for some values which are then saved in a new record when you click "Save". The UIB "Create Record" data resource is happy to insert that new record, but what if you need to retrieve that newly-c...

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Select the component or container that needs to have a dynamic visibilityIn the config panel, click the visibility iconClick on the script iconSet the visibility condition /** * @param {params} params * @param {api} params.api * @param {Trans...

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Index - Introduction - Next Experience Features - Theming in Next Experience UI - Resources Introduction Welcome to the article version of the most recent Next Experience Academy titled "Everything you need to know to get started with N...

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Introduction The United States Web Design System (USWDS) is a design system for the federal government. Its aim is to make it easier for those inside and outside of the federal government to consistently design and build accessible, mobile-friend...

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With the Utah release, ServiceNow has introduced Theme Builder, an app that allows you to add any logo and color scheme to your instance. This means it’s now super easy to give your instance a customized look that aligns with your company’s brand. Yo...

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AMB Record Watcher Data Resource Hello! There is a new, but not necessarily easy to find, feature in Tokyo that allows you to easily monitor a table and react to events in your UI Builder (UIB) application when a record changes in that table. Thi...

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Welcome to another episode of: Recently there have been multiple articles covering tabs in configurable workspaces, so why not make it a series This article will cover how to add Playbook as a Record Page Tab to a Configurable Workspace using UI Bu...

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Welcome to the Next Experience Washington D.C. release article! I'm excited to bring you the latest on the new enhancements and features that have shipped with our latest release. Check out our Next Experience Academy video for more details on the...

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This is a practical walkthrough, of how to create a button on a Workspace Experience Record.In real world, be sure to create the artifacts in the appropriate scope.Please note this is based on my experience and this article is not part of what the CO...

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Here are common problems you might come across with the ServiceNow CLI, along with the reasons behind them and suggestions on how to address them: INSTANCE VERSION COULD NOT BE VALIDATED Reason: This issue arises when ServiceNow attempts to confi...

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Center of Excellence / Workspace / Introduction to Declarative Actions FYI: This article has not been updated or reviewed since the Tokyo release. Use at your discretion, but be advised that these methods may or may not work on later releases. ...

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OverviewThe Roadmap widget helps a lot to visualize all kind of planned tasks on a schedule.It supports:Grouping the rows by max. 2 levelsColoring by data values (eg. status)View panel for detailsMilestonesData items direct on the barFexibel side pan...

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Welcome to the Next Experience Washington D.C. release article! I'm excited to bring you the latest on the new enhancements and features that have shipped with our latest release for UI Builder & Workspaces! One of the themes for this release f...

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In the Service Operations Workspace (SOW), if you like to change the "Lists" sequence or add or remove items, here is a quick easy way to do so. Original view and Modified view: Instructions: Navigation bar -> sys_ux_list_menu_config.list ...

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@MWatkinsSNow Introduction I'm a performance engineer trying to learn UI Builder and Next Experience. Come along for the ride. Maybe you'll find it helpful. If you follow the step-by-step instructions, remember to test and save your work often!...

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You may want to close the existing tab and open a new tab in response to a user interaction. E.g., click the "Next" button which closes the current page and opens a new page. Existing solutions, using "SCREEN_STATUS_CHANGED" have been surfaced, bu...

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Center of Excellence / Next Experience / How to Roll Out Next Experience FYI: This article has not been updated or reviewed since the Tokyo release. Use at your discretion, but be advised that these methods may or may not work on later releases. ...

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COEUI Builder Resource HubAdd a Button to the List Component using Declarative Actions Recently, Arnoud Kooi posted a really great article and video on Open an new UI Builder Tab from Workspace Record page Using Declarative Action. I would recommen...

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Center of Excellence / Next Experience / Quick Start / Activating Next Experience In this article, I'll walk you through the steps you need to take in order to activate Next Experience on your instance, some considerations you'll need to review ...

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Welcome to the Next Experience Vancouver release! We're excited to share with you the latest enhancements and features that will elevate your ServiceNow journey to new heights. With a focus on user experience, streamlined workflows, and enhan...

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Center of Excellence / Portal Experience / Portal Experience FAQ 1. Is Service Portal being deprecated? Per the Employee Center FAQ: No, Service Portal is not currently being deprecated, as there are many customers who are currently ...

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Center of Excellence / Next Experience / Quick Start / Explore our Product Workspaces FYI: This article has not been updated or reviewed since the Tokyo release. Use at your discretion, but be advised that names of workspaces may have changed or n...

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In previous article we created transform type of data sources; used them to execute server side logics and return the output. However, we didn't discuss an important checkbox which is available on the data broker form, "Mutates Server Data". I am no...

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Getting Started Below are our Quick Start Guides for overviews of Next Experience features such as activation information, terminology, and more. Visit our FAQs for answers to the most commonly asked questions about our products. Quick S...

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How to Perform Servicenow vCenter Discovery | Discovering VMware using vCenter Discovery Recently I was asked to implement ServiceNow Vcenter Discovery to discover all the VMware’s, I had no clue were to start with ! I looked around ServiceNow co...

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ServiceNow Next Experience UI Theme to change Header Background for Instance and Complete Style change for instance:: The following system properties are set to true : glide.ui.polaris.experience – true (By default, this property will be enabled ) g...

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Center of Excellence / Next Experience / Next Experience Quick Start Guide Welcome to the Next Experience Quick Start Guide If you're just starting your Next Experience journey, then you've come to the right place. This guide will help you u...

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Center of Excellence / Next Experience / Quick Start / Next Experience Architecture and Terminology Before getting started with Next Experience, it is important to understand a few concepts related to its implementation in the ServiceNow platfor...

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Dashboards & Reports Manager ServiceNow provides us with many OOTB workspaces that we can explore ourselves. I've also been working on to build a custom workspace to manage dashboards and reports better and more effectively. I am releasing the very f...

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Thank you for showing some love to the older version of this custom workspace. I've uploaded the newer version of this workspace on ServiceNow share keeping the feedback in mind. Download the latest version here. New Features: Refreshed UI.Now yo...

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Since I last worked with the now-cli, aka "snc ui-component", I had started using Yarn instead of NPM on some personal projects. When I started back work on my latest custom component project I thought "great, let's switch to Yarn!" It mostly seem...

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The ServiceNow Nested Comments component (sn-nested-comments) in Next Experience renders a simple list of comments, optionally nested. It's the component used to render comments for KB articles. This component is available in UI Builder (UIB)...

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Center of Excellence / Next Experience / Next Experience UI Overview Table of Contents Prerequisites and Terminology Activation and Migration System Properties and User Preferences Default Landing Page Unified Navigation In the San Die...

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This content all comes from my blog at snwizard.com where all the parts of this series are/will be (as well as other stuff). Next Experience Theming When the new Next Experience UI came out with San Diego, everything about how to theme an instance...

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Mentions in Next Experience The Utah release of ServiceNow brought formal Next Experience Provider Notifications, extending the Provider Notification support from Workspaces and Virtual Agent into the platform. This was delivered in part to enable su...

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I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. For modifying or building content in the Next E...

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Have you implemented or are you planning to implement Service Operations Workspace as part of your transition to Next Experience? Attend this session to learn the top Best Practices for personalizing the workspace for your agents. This article co...

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This is part 2 of How to read a record and set the value in an input field in UI Builder? Create a Page variable to store the field value Go to Client state parameters (card icon on the left toolbar)Click +AddSet Name to "date_format"Set Initial val...

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If you are building your custom page on UI builder and want to show a message based on certain conditions then here are the ways to do it. 1. From "Add alert notifications" event: The page event handler "Add alert notifications" can be used to show t...

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This article describes how to work with cardsThere are 2 ways to work with cards:Use an own design of cards with the components “Card Base Container“ and “Repeater”Use EVAM and EVAM templates together with the components “Data Set” or “Data Row”Own c...

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Custom view rendered on Workspace: Below are the steps: Create a new HR task type adding a new choice record that describes the purpose of your custom view. Link: https://.service-now.com/nav_to.do?uri=sys_dictionary.do?sys_id...

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Center of Excellence / Next Experience / Next Experience FAQ Getting Started Configuration Getting Started 1. What is Next Experience UI? Next Experience UI is our latest user interface introduced in the San Diego release. The purp...

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You are viewing content included in the Next Experience Center of Excellence In UI Builder you can drag and drop components and data resources onto a page, but then how do you configure them? Since components and data resources are encapsulated, the ...

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Get started on UI Builder with the Comparator Component. The Comparator component allows to compare content side-by-side by highlighting the differences between the original and changed content. It can also be used to edit or translate the changed...

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It's Vancouver Early Availability time, and that means I get to share a lot of the great features and enhancements that our product teams have been working on for our customers and partners around Workspaces and UI Builder. What's new in Workspace...

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I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. For the similar topic of Next Experience UI, I ...

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ServiceNow Command Line Interface (CLI) NOTE: Updated as of Washington DC release, Now CLI (SNC) v1.1.2, UI-Component version v26+. The ServiceNow Command Line Interface (ServiceNow CLI or “SNC CLI”) is a tool which you can install and use it to m...

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Demonstrate how to add a Playbook Experience tab in a Utah or greater Record Page. Prior to the new Record Page templates released with Utah it used to be much more difficult (thanks @Arnoud Kooi!), but for new record pages the tabs are configured w...

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Servicenow RPA Article #1: Servicenow RPA - Understanding Attended / Unattended / Skilled Automation Bots The RPA Desktop desing studio provides 3 types automation bots namely Attended / Unattedned / Skilled Automations. In todays digital worl...

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We all like navigating to table list via table_name.list and we love to do it via /table_name * In the case of the Action Assignments table, there are two caveats that this article tries to address! So when creating new records in...

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Center of Excellence / UI Builder / UI Builder Quick Start / Making a Page Dynamic with Data Event Mapping An event mapping in Next® Experience UI Builder is the process of mapping an event's payload or contextual values to the obj...

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This is Part 3. You should start with Part 1. How do the 'Base' colors get expanded?​ In Part 1 I mentioned that theme JSON has 2 parts, Base and Properties, and that for some elements defined in Base they get expanded into some number of variation...

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This is Part 2. You should start with Part 1. This content all comes from my blog at snwizard.com where all the parts of this series are/will be (as well as other stuff). How do the UX Theme records work?​ Any theme is made up of a few different t...

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Center of Excellence / Next Experience / Theme your Next Experience Enabled Production and Sub-Production Instances FYI: This article has not been updated or reviewed since the Tokyo release. Use at your discretion, but be advised that these metho...

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Over the past couple of releases our teams have made some updates to the declarative actions functionality (with more to come!). This article highlights those changes across Utah and Vancouver. Utah New condition option: scripted client condition f...

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A nice way to draw attention to a particular field is leveraging Highlighted values.On both the developer portal and docs site there are guidelines on how to use this. You should probably not overdo it, but I think it has more use cases than only f...

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Center of Excellence / Next Experience / Using Applicability in Next Experience Themes to show different colors based on role FYI: This article has not been updated or reviewed since the Utah release. Use at your discretion, but be advised that t...

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In this session, you will start with a working, but limited workspace for a custom Fleet Vehicle Management application. You will configure lists and forms, create page variants with conditions, and work with custom tabs and actions based on real-wor...

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Get the Theme Builder from ServiceNow Store : Once You have requested, it should be available for you in Plugins and you can install: After the successful installation of the Plugin, you can see “Theme Builder” Application Availabi...

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Center of Excellence / Workspace / Learn about the differences between Agent Workspace (Legacy) and new Configurable Workspaces FYI: This article has not been updated or reviewed since the Tokyo release. Use at your discretion, but be advised that...

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This is a handy guide on how to add Declarative Actions to a Related List in a Workspace Experience. If you need to add a Declarative Action to a Form instead, I strongly recommend you have a look at this brilliant article: Open a new UI Builder Tab ...

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You are viewing content included in the Next Experience Center of Excellence Term Definition AudienceAn audience defines who can see your pages. Pages can be created for targeted experiences tailored to audiences and roles such as agents and mana...

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Center of Excellence / UI Builder / UI Builder FAQ 1. What is UI Builder? UI Builder is a web user interface builder to create and configure workspace, portal, or custom experience pages using Next Experience Components and custom web c...

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Posted in Next Experience articles

  • 2236 Views
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  • 8 helpfuls

With List Menu, List and Form it is very easy to define new Workspace like pages.Step by step:1. Define your selection of lists in the table “sys_ux_list_menu_config”You must define first categories and then select lists for each category. 2. ...

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Posted in Next Experience articles

  • 2268 Views
  • 4 comments
  • 9 helpfuls

The problem The secondary items on the standard record page template truncates its contents. Maybe it's important information. Maybe it's a long numeric ID and it won't be obvious if the value is wrong. Perhaps you just want to be able to use the a...

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Posted in Next Experience articles

  • 624 Views
  • 3 comments
  • 2 helpfuls

Stuff happens and you want to know what that stuff was. One nice thing about UI Builder (UIB) is that everything works using the same basic foundation. In this case I take advantage of the fact that all client scripts are responding to events to ma...

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Posted in Next Experience articles

This hands-on session will introduce you to the newly released theming capabilities for the Next Experience. Follow this lab guide to learn about Theme Builder and to get up and running with personalizing your instance with your brand's specific lo...

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Posted in Next Experience articles

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The extended Next Experience team is bringing a LOT of content to Knowledge and CreatorCon this year, and I wanted to catalog it for you by category. General Product Roadmap: The future of Next Experience The Next Experience is the next step in the...

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Posted in Next Experience articles

  • 845 Views
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The Set loading state event handler in UI Builder (UIB) is really good, and it blocks for you and looks natural and doesn't require fiddling with the structure of the page to make it work. The issue is that the first place to start blocking the p...

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Posted in Next Experience articles

  • 960 Views
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Occasionally you may need to preserve the URL of an attachment while also changing its content. For example you have a reference document that needs to be updated from time to time but a user may have already shared or bookmarked the link. Here I...

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Posted in Next Experience articles

  • 919 Views
  • 1 comments
  • 3 helpfuls

Center of Excellence / Next Experience / What's new in Tokyo for Next Experience Our team is very excited to discuss new features available for Next Experience with the Tokyo release. Some of these features are included in the family rele...

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Posted in Next Experience articles

  • 3266 Views
  • 4 comments
  • 6 helpfuls

I have recently worked on enabling Next Experience and it's really a very cool to be on new level of ServiceNow experience. Some of features are getting their journey ended here with San-Diego or in coming upgrade Tokyo. Problem after enabling Next E...

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Posted in Next Experience articles

  • 2460 Views
  • 7 comments
  • 10 helpfuls

Center of Excellence / Workspace Helpful Articles Articles to help you get started with workspaces, learn more about the workspaces we create to transform your agent experience, basics on configuring workspaces, and more. ...

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Posted in Next Experience articles

  • 7377 Views
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Center of Excellence / Next Experience / What's new in Utah for Next Experience Quick Links Next Experience UI Utah Release Notes Theme Builder Release Notes It's release time again and we've introduced a lot of great features for Ne...

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Posted in Next Experience articles

Overview The dark theme variant is available with the out-of-the-box Polaris theme that is available with the Next Experience UI. Users can toggle between light and dark variants in their user preferences and will see the dark version of a ...

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Posted in Next Experience articles

This guide will answer adoption questions and provide best practices on your Next Experience adoption journey. Be sure to check back here as our products evolve for new guidance and best practices. The Next Experience Adoption Journey Activat...

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Posted in Next Experience articles

  • 634 Views
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We are continuously working to make those times you have to jump back to the core UI less and less frequent for a UI Builder (UIB) developer, but sometimes it is necessary to find an orphaned record or to figure out how a page fits together. Below ...

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Posted in Next Experience articles

  • 618 Views
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  • 8 helpfuls

Center of Excellence / Workspace / Workspace Quick Start Guide Step-By-Step Getting Started Have questions about workspace and don't know where to start? This quick start guide will answer some basic questions on workspace and link to more in-...

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Posted in Next Experience articles

  • 3867 Views
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Center of Excellence / Next Experience / Get Ready to Activate Next Experience with the Next Experience Readiness Checker FYI: This article has not been updated or reviewed since the Tokyo release. Use at your discretion, but be advised that thes...

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Posted in Next Experience articles

  • 1912 Views
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Center of Excellence / FAQ Each of these FAQs are found on our respective resource pages, but here is a quick link to all of our FAQs. You'll find getting started and configuration FAQs within each of the product links.

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Posted in Next Experience articles

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Center of Excellence / Portal Experience / Portal Experience Quick Start What is a Portal Experience? A starter portal experience is a site where users inside of your organization can find information, submit requests, and complete business ...

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Posted in Next Experience articles

  • 1539 Views
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Is there a way to use encoded query to filter the data visualization components. Do you want to filter the reports if the short description of your record contains a certain keyword. YES!!! The OOTB filter component allows us to filter the rep...

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Posted in Next Experience articles

What's new in Utah for Next Experience UIUI Builder Utah release notesNext Experience UI Utah release notesNext Experience Components Utah release notes What's new in Tokyo for Next Experience Next Experience UI Tokyo release note...

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Posted in Next Experience articles

Make two connected lists’ values dependent (and exclusive) In some scenarios you may want to have two lists on the screen which are dependent upon each other. I.e., once you select a value in a list, you need to add it to another list and remove it...

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Posted in Next Experience articles

In these examples below, you will see how to open a page within the parent Record page through: Related List Action (sys_declarative_action_assignment), configuring the Payload attribute containing the data to be passed together with the event.Clien...

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Posted in Next Experience articles

Center of Excellence / UI Builder / UI Builder Quick Start Guide This guide will walk you through the steps to get up and running with the new UI Builder (UIB) released in Quebec. The article you're viewing contains some foundational content and...

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Posted in Next Experience articles

  • 6907 Views
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Center of Excellence / Next Experience / Quick Start / Configuring Next Experience In the Activating Next Experience article, I guided you through the steps to take in order to enable Next Experience UI in your instance. I briefly touched base o...

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Posted in Next Experience articles

  • 1307 Views
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The ServiceNow UI Builder (UIB) has been around for a while now, and like anything with a bit of history a few myths will work their way into the public consciousness. The good new is that UIB is not the Loch Ness Monster or Big Foot (maybe that's B...

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Posted in Next Experience articles

Center of Excellence / UI Builder / UI Builder Client Scripts versus Classic Environment Client Scripts FYI: This article has not been updated or reviewed since the Tokyo release. Use at your discretion, but be advised that these methods may or ma...

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Posted in Next Experience articles

  • 1765 Views
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Welcome to ServiceNow® Next Experience Are you ready to start your Next Experience implementation journey? This guide gives you valuable information you can share with your team, including proven guidance and links to key resources—all designed to s...

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Posted in Next Experience articles

  • 411 Views
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How to make a Cross Origin Resource Sharing (CORS) Component in UI Builder (UIB). What is CORS?For security reasons web browsers cannot make arbitrary calls to paths and APIs that are not part of the originating server, i.e. the server that rendered ...

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Posted in Next Experience articles

Center of Excellence / UI Builder / What's new in Tokyo for UI Builder Our team is very excited to discuss new features available for UI Builder with the Tokyo release. We've summarized the release notes here, for more information see the UI Bu...

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Posted in Next Experience articles

  • 1477 Views
  • 3 comments
  • 6 helpfuls

Center of Excellence / UI Builder / UI Builder Video Library Looking for videos relating to UI Builder? You've come to the right place. We've put together a library of related YouTube videos. Get direct access to what you need when you need it...

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Posted in Next Experience articles

Center of Excellence / Workspace / Workspace Video Library Looking for videos relating to Workspaces? You've come to the right place. We've put together a library of related YouTube videos and community videos. Get direct access to what you need...

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Posted in Next Experience articles

Center of Excellence / Next Experience / Next Experience Video Library Looking for videos relating to Next Experience? You've come to the right place. We've put together a library of related YouTube videos. Get direct access to what you need whe...

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Posted in Next Experience articles

Center of Excellence / Next Experience / Quick Start / Learn about Workspace UI This article serves as an overview of our new configurable workspaces and some best practice guidance around implementing a configurable workspace. It does not ...

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Posted in Next Experience articles

Center of Excellence / UI Builder / UI Builder Quick Start Guide / Building a Page Working with Layouts Layouts control how containers and components are organized on a page. An updated layout system was introduced in the San Diego re...

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Posted in Next Experience articles

  • 5569 Views
  • 4 comments
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In last article we saw how we can create our own transform type data source to execute server side logics and how we can access the output. This article is very similar but in this we'll trigger a REST API call to get the data from external system an...

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Posted in Next Experience articles

Hello All, By Now, everyone would have gone through your new "Now experience" in San Diego. I would like to share this small information on how to re-enable the "header on the landing page" when it is closed by Fulfillers. As you know, whenever first...

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Posted in Next Experience articles

In the UI builder, one has now access to various components that can easily be put in the workspace. One of them is the "timeline" component. Its a great way to display data in timeline with hover over information. It comes with static demo data ...

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Posted in Next Experience articles

Hello, Background: Upgraded instance to San Diego and ended up having "Unknown User" profile for all our backend users. Step 1:Before you do these changes below, make sure that you are in the old UI again just in case:Navigate to sys_properties and ...

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Posted in Next Experience articles

I have recently been working on changing branding and theming after San-Diego Upgrade. I know there are limited documents which is helpful but it did not work completely to me. I will talk about theme and how we can create our default custom theme wi...

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Posted in Next Experience articles

Center of Excellence / UI Builder / Custom 404 Pages This guide will walk you through the steps to set a custom 404 page in your UI Builder experience. I have a portal experience for a recipe app I built you can see below. (If you're curio...

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Posted in Next Experience articles

  • 404 Views
  • 2 comments
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Center of Excellence / Portal Experience Helpful Articles Articles to help you get started with portal experiences in UI Builder, and how to use stater portal experiences. Getting Started Configuration Portal Experienc...

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Posted in Next Experience articles

Center of Excellence / Next Experience / Quick Start / Next Experience Training Are you just getting started with Next Experience? You've come to the right place! Here you'll find training courses relating to Next Experience UI, UI Builder, Comp...

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Posted in Next Experience articles

Center of Excellence / Workspace / Workspace FAQ Getting Started Configuration Getting Started 1. What is WEP? WEP stands for Web Experience Platform. It is our encompassing term for the technology stack used within Next Experience e...

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Posted in Next Experience articles

You are viewing content included in the Next Experience Center of Excellence SECTIONS Learn about Next Experience Components Explore ServiceNow Command Line and Component Creation Advanced Topics for Component Creation Next Experience Compo...

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Posted in Next Experience articles

  • 1153 Views
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  • 1 helpfuls

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Center of Excellence / Next Experience Helpful Articles Articles to help you get started with workspaces, learn more about the workspaces we create to transform your agent experience, basics on configuring workspaces, and mo...

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Posted in Next Experience articles

You are viewing content included in the Next Experience Center of Excellence This article discusses the key highlights in the San Diego family release for the Next Experience UI Framework. Any store release highlights will have a separate article. ...

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Posted in Next Experience articles

Center of Excellence / UI Builder / UI Builder Quick Start / Theming Work with Themes This article is intended to walk admins through the following scenarios: 1. Next Experience UI is disabled, and a workspace or portal experience i...

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Posted in Next Experience articles

  • 3358 Views
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Center of Excellence / UI Builder / UI Builder Quick Start Guide / Create & Configure a Page Create a Page Select Menu and select + Create page.On the Create a page screen, in Name of page, enter the name of your new page.In the Path ...

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Posted in Next Experience articles

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