in today's digital ecosystem telecommunication has transformed the world it has become the foundation for businesses governments education communities and families to seamlessly connect and share information see how glidefast is using servicenow solutions to take the telecom industry to the next level a key component to the success of your servicenow applications is your centralized product or services catalog with servicenow comes the ability to create an inventory or catalog of your products no matter the size or level of complexity you can create characteristic options and categories manage specifications map products to families and even create and publish your product offerings a product catalog allows for streamlined order management automatic cmdb inventory updates product driven compliance activities and more let's take a look at a complex product catalog created by glidefast this catalog categorizes devices by common families and relates them to the national vulnerability database standards utilized for a compliance function at a large telecommunication company key foundational data structures make this solution possible this is a cve which stands for common vulnerabilities and exposures it represents a potential vulnerability in which our solution encapsulates all related information received from the nvd as well as providing extra links and references on the related list section you will notice there are cpes tied to this record there is also a processor tab where each record represents an instance where the cve had incoming updates the processor is responsible for kicking off a workflow that identifies the devices associated with the vulnerability and moving it forward to the next part of the process for triaging and remediation cves can have a long life cycle so processors allow us to continuously support receiving updates and reprocessing any potential future devices shown here is a cpe which stands for common platform enumerations it represents a class of applications operating systems or hardware devices that are potentially impacted by the vulnerability denoted on the cve cves and cpes are pulled utilizing our built integrations with the nvd public apis which allows us to parse and create supporting data required by an organization to flexibly create their own families of products that they can relate to this process is done automatically by taking each incoming cpe and inserting them into their appropriate common family known as a cpe family both the order status and order analysis tabs share general information about active orders by current state product type and location with widgets identifying orders in need of immediate attention along with upcoming activity by setting up your own proprietary family records you can group devices under a specific family and relate them to as many cpe families that may apply to those devices this allows for directly mapping nvd cpes to a group of devices that is defined by the organization which enables the ability to build workflows that can be automated or react to incoming nvd updates this was an example of how your company specific product or service catalog can streamline your processes boost self-service support automation and create consistency in your operations for more on our servicenow telecommunications solutions reach out to our team at glidefast.com [Music] you