To understand how the out of the box processes work in Servicenow by product, review the listed process guide/s. Then align your process to ours to see where there are differences and gaps. This will help you create your requirements prior to starting development.

Agile & Test Management

SAFe

Alignment Planner Workspace

Hybrid Project Management

Investment Funding

Project Portfolio Management

Portfolio Management and Scenario Planning

Demand Management

Innovation Management

Project Management

Resource Management