[Music] hey everyone it's Justin thank you for watching in this video I'm going to briefly show you HR agent workspace I was doing a demo the other day for a customer and realized I don't have HR agent workspace on my YouTube channel so here it is that's it behind me um I'm logged in as Isabel who's supposed to be in employee relations analyst or specialist and essentially when you reach the workspace this is what you see she's kind of got an overview of different things different cases right so in HR we're talking cases so here she can see all the cases that are assigned to her where the SLA is at risk where they're high priority or just look at all the cases if you can scroll through them here by clicking on this little button right next to my head so you can see all the different stuff now this is interact active if she wanted to look at this Anonymous report misconduct she can open it up and it'll open the case within the agent workspace so that she can see the details of that follow up on something or whatever while that's loading up we'll go back home here and I'll just point out behind my head there's a nice little donut chart here of the cases by request type so as you can see the report requests or Anonymous report misconduct or just reporting of misconduct and click on those and go to those as well but let's head back over to that case and take a look at what she can see so we've got our case timeline which in My Demo environment is kind of blank at the moment this is an anonymous report so we can see what this came in it's a who can't see actually who reported it because it is anonymous but it's assigned to Isabelle she's got some a description here of a demo for YouTube it looks like it looks like this is the one where I showed the confidential reporting but comments and work notes any HR tasks that are associated with that SLA stuff like that so everything the agent would need to kind of address this particular report if I scroll down a little bit further on the dashboard there so there's like a team view instead of it just being Isabelle's stuff that's assigned to her there's her team slas her team's high priority or teams unassigned or teams open cases and then right next to my head there's the cases closed over the last six months and a nice little bar chart showing there if she goes to her list view she can see all kinds of different HR things here we've got cases is Let's Just Wind this up life cycle events other stuff so this is kind of like case types for payroll talent management rewards cases stuff like that any interactions HR tasks HR profiles employee documents knowledge articles reminders all that good stuff and to wrap this up I'll show you one other thing there is a button here to create something so Isabelle if she needs to create an HR case or create an interaction so you can do those things directly there from the HR agent workspace and follow the different things in order to get this we'll just skip the verify the employee request in this case let's see we'll type in let's see it's Abraham Lincoln shows up he's my favorite and we don't talk about him enough on the channel there he is nice little picture of him and there we've got now his uh information any cases he's had open and he uh he's open for somebody else any interactions um they've had and looks like there's three interactions um that are all closed complete um so she can move on to the next thing and start answering the center of excellence what HR service is related to um is for Abraham Lincoln we'll just put demo in there and we'll actually create the case so a nice little guided case creation where she can kind of see that employee's information and stuff like that and this actually created a direct deposit in for you so I hope you found this video helpful for HR agent workspace if you did please like Please Subscribe or share it with somebody who you think might be interested and until next time don't forget to always be learning [Music] thank you [Music]