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ITSM Customer Workshop Preparation Guides

Import · Sep 20, 2022 · article

Before starting implementation, it's always a good idea to conduct a process workshop to verify processes and identify requirements. To be prepared for the workshop, we've provided guides that outline what resources -- people and content -- to have prepared for the workshops in order to make them as productive as possible.

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https://www.servicenow.com/community/itsm-articles/itsm-customer-workshop-preparation-guides/ta-p/2310017