logo

NJP

ITSM Process Workshops

Import · Sep 20, 2022 · article

Before starting implementation, it's always a good idea to conduct a process workshop to verify processes and identify requirements. Listed here are process workshop guides you can use to run workshops if you are self-implementing or to prepare if you are working with an implementation partner.

Continual Improvement Management

Digital Portfolio Management

Service Catalog and Request Management

Service Operations Workspace

Service Portfolio Management

Vendor Management Workspace

View original source

https://www.servicenow.com/community/itsm-articles/itsm-process-workshops/ta-p/2310087