first of all thank you very much for joining us um my name is carolina cordero um i am a manager in the next gen team i will explain a little bit what is the next gen team and i'm my team is part of servicenow so yes before we start i just wanted to do some housekeeping rules so please stay on mute i will have a q a after the presentation the presentation shouldn't be longer than 15 minutes i know that we are booked for the hour but the presentation will be around 15 minutes and then you can unmute yourself ask questions if you don't feel comfortable on muting you can also type them on the chat i will check them this is recorded as i as i mentioned and then it will be shared on the servicenow community forum after as well as all the links that will be shared here uh so you can always re-watch the recording have access to the slide tag and the links um after the session ends you will receive a short survey will be great that you feedback us so yes i see two questions on the charts okay okay um so yeah i will start with uh one question to before we start um is how often have you experienced challenge in finding servicenow talent in the last um 12 months i put it here the question but you should have received um okay i will share it here so it says 83 say always sometimes it's 17 and that never that no one chose that option so nextgen was actually created to um overcome these challenges so i will have here three of the challenges that i know that you might have and that next gen will solve it so the challenge number one that we see in our partners and customers is that they're open roles with limited pool of candidates right you have roles and exactly like you mentioned you have problems in feeling people that are service not trained and can do the role the second one is fulfilling your diversity equity and inclusion goals and the challenge number three is the ramp up costs right because you don't have talent when you hire someone you will actually have to um train and on board this person to do the job so what if i tell you that nextgen is here to solve all this challenge it sounds too good right but i will explain so next gen is a team um that hire trains um different pools of people in the market to be servicenow certified okay um we have a boot camp depending they are 10 weeks normally there are some boot camps that are a bit longer and can be 16 weeks if they are part time but our boot camp majority is 10 weeks full time monday to friday 9 00 a.m to 5 p.m where they will be trained in different topics on servicenow i will share the curriculum in a second so the benefits from hiring from next gen is that indirectly we will contribute for your diversity equity and inclusion goals um we do not have a fee uh if you recruit from us um so you can just get involved with us right there is different ways that you can get involved with us so the first one is um i'm sorry my phone is not muted i will do this so the first one is to be a speaker in our boot camps like i mentioned our boot camps are 10 weeks in case you want to talk to our students just to present your companies like the open roles that might appear in the future just get in touch uh we'll be able to do that for you we can give you like a half an hour to one hour slot um and you can just talk to them um you can also deliver professional development session if just talking to them is not enough for you if you would like okay so i would like to talk about topic x that my company is very good and like this you can also like this you also promote your company right um at the end of the boot camps they always have uh presentations of their projects where you can see what they are able to do the apps that they normally develop you can just check and see already potential people that you would like maybe to hunt you can also participate in employer days and job fairs so we actually host them all virtually so everyone has access to our pool of talents you don't need actually to go to a physical venue and interview a couple of people you can participate just again by letting us know interview them hire them and everything is hosted virtually so it wouldn't be a problem for you to join i would like also to mention that the this boot camp um i'm talking now for mia so it's we are present in london in uk in ireland germany these are the three countries that we are very um strongly present but we also have students uh in spain in italy netherlands poland we are um expanded to saudi and south africa so it's just a matter of like if you are interested you can also let me know because the program is virtual we can basically deliver almost everywhere okay so i will do a brief summary of what i just mentioned so nextgen makes the world of work um work better by providing opportunities for all something that is very important to mention is that we don't only train um people we train people from disadvantaged communities so giving you an example in uk we have a program for refugees um we are also starting a program for veterans the same in germany we work um with refugees so we give opportunities to all um okay so we with this we try to break down the traditional barriers to entry into the servicenow ecosystem so when you hire from next gen you will see people um from all backgrounds some people will not have a university degree but that that will not stop them to be to be a fantastic system admin or a junior developer because with the curriculum that i will show you in the next slide they really get the feedback that we see from partners and customers like they are really prepared to join even if they would not have for example a computer science degree we try to welcome women returning to work after a long maternity leave career shifts so you will see in our cohorts people that maybe they were a journalist before and they are trying to reshape their career so yes in our boot camps we'll empower everyone with the skills of to tomorrow so we give them the ability to change their lives and build a brighter future so our classes will be delivered also by servicenow instructors for example so they will have access to the latest technology in terms of service now we have the new release right toku our students already speaking about it so it is really the latest technology that we speak in our boot camps [Music] whether or not someone has a technical experience that will not be a blocker to be accepted in next gen like i said it we have some career shifts right um we have some people um that were also hairdresser and now they're um working already for a year in in server in one of our partners and already got promoted um so what we want is to close this technical skills gap because we know that it exists on the ecosystem exactly like you mentioned you always have a problem to find some someone so we are we if we want senior people in the future we actually have to create them now right so next gen will create the junior people that it they can join your service now practice in the future and be seniors um i have just given you a little story um i have a partner of of ours that is looking for someone senior already for a year and uh and for one year they are looking for this person that has two to three years of experience and now they finally decided that they will hire junior person because they lost one year that that junior person would be already senior um so that's why i'm always saying like in order to have the senior people on the future that i also know you need we need to first focus on this junior people put them in the ecosystem and continue ramping them out so if you want and you're looking for junior people definitely next gen is um the right answer um i have here the curriculum uh again you will have access to this as so in order to be a certified system admin right you need only to have the servicenow fundamentals as you can see there are more courses uh that they do the first four are the ones that are instructor-led so they will be on the class the bottom four are the ones that will be on demand they will have a voucher from us so besides all the costs from training these people the vouchers are also covered um by servicenow also a certified implementation specialist so they only have to do this exams it's up to unm when they do exam and also we provide mentorship um to all these candidates to make sure that their journey accelerates this is again a summary so the challenge number one was like open roles so with service now um with this boot camp we always what we recommend is these three roles uh associate system admin associate developer juniorit consultant we have people that do other things that joined this is the mo they turn on the roles this is the most common for example we had project managers we had va business analysts um so they can join other roles um it's just like these three are the most common ones regarding fulfilling your dii goals like i said we work with underrepresented populations you have here a list of them like veterans people of color black america reskilling population like i mentioned in emea we have refugees as well so yes this is how we indirectly will help you also with your diversity equity and inclusion goals the last one that is ramping up costs so it can take you months right to get employers to get billable hours we will train them we will get absorb all of that costs and they will even have their exam vouchers that you will see on the last line um i have here a slide that explains this is a one slider explaining everything if you actually want to explain this in the future to any of your your colleagues this is a summary of everything that i said and like promised that i wouldn't talk more than uh 10 minutes um what questions do you have i have this links you have access uh also you have access to the presentation um what questions do you have i can see in the chat already one cannot see the chat there's one in the q a carol it says um hi julie um julie's calling from canada she says i see a lot about next the next gen program online on linkedin but it seems only geared to the united states do you have a next-gen offering for canada or can canadian organizations participate in the next gen us program um so i think this is so we do have programs running in canada i can get in touch with you so how we can do it you can also get access to the pool of candidates in the us or people from canada can you participate in the us program the only trick is that we my team we we don't measure ourselves as the people that we train we measure the people that we employ so if we would have a pool of candidates from canada joining the us because it's virtual so it doesn't we just have to pay attention with time zones right they will have to fit two criterias the first one is that they are under the population that we serve and the second one is that they are pre-employed so if you would like to to put someone is because that person would be employed by you in the in the future then we have paul what regions countries are you operating this program so we are present in emea u.s and apj more specific anemia our focused countries what focus countries means is that we have always ongoing students there and then when they finish we try to find them a job so that will be uk ireland germany us japan australia new zealand this is the ones that um our focus countries however like i mentioned we have students in canada poland um italy uh spain but it's because they fit our profile as on the rep under represented community and they will have aligned already employment because they are not our focus we have smaller pool of customers and partners there so they need to be pre-employed so technically everywhere but we have focused countries okay julie said that she would i was reading she would like to find out more here that um we will be sharing with you is the form here is the form where you can put your um your information and i will contact you me or someone in my team will contact you and then we can actually have a 101 conversation where we can actually clarify everything and so this will be shared in the community so you just have to click sign up i i check the form every day so yes it was already shared on the chat i can see okay do we have more questions or i was incredibly clear or i was incredibly confusing you up julie okay so i will wrap it up thank you very much for joining um in being with me for this past 20 minutes if you have any questions please fill the form i think that's the best way for us to be in touch myself or someone from my team will get in touch with you it was really good uh to have you here with us and that's it thank you very much