[Music] hey my name is thomas davis and i'm a platform outbound product manager and today i want to answer the question are there any tips or tricks for housekeeping as it relates to performance analytics inside of servicenow it's a great question so big thing is governance right i i think you can't say enough about governance inside of the platform and really honestly about anything that you do and you know knowing what governance that you put in place and actually being able to you know really adhere to it i think is is vital uh and here's a few things that we've thought about as it relates to that particular uh you know topic of governance you know kpi governance or whatnot so remove duplicate interest so how often are there reports or something else that is basically saying and presenting the same exact information that something else is so i think with that it's important to understand that you need to have a naming convention you need to make sure that whatever you're naming it is very you know descriptive to what exactly it is so that way if somebody goes in to create something they can first search and see is there something that's already out there which then would hopefully alleviate the you know duplicate entries and duplicate reporting and things of that nature so as long as you're very descriptive and a naming convention uh is highly recommended just so you know when you're looking at things that are related to incident or things that are related to requests or change of that sort you know just just giving the ability for people to you know create and name it anything that they want i think it's kind of dangerous so i think if you can put some restrictions and put some you know policies around what we want things to name it will definitely alleviate hopefully you know some duplicate entries of things that are out there and again consolidation goes right into that so you know when you consolidate something so i think a great example is that if you have an indicator source which is your data behind a widget in performance analytics if you have an indicator source that will work for multiple widgets uh then you know maybe you just add an additional filter to the you know automated indicator you don't necessarily need to have four or five indicator sources that are pulling the same exact data because you know what that is filtered on and then you know basically you know having that one indicator source that correlates with one automated indicator and then you have five they're basically doing the same exact thing so you know that's a great way of controlling the data that you have controlling the the what's being pulled inside of the instance itself you know jobs are ran where they're pulling data in and what's the purpose of having multiple jobs um or a job that has you know multiple things in it that are exactly the same exact way so knowing how you know things are named making sure that you remove duplicate entries and then consolidate wherever you can so the great thing that i've heard so many times is garbage in garbage out right how many how many things are you going to create that do the exact same thing now there could be uh situations where there are data sources that you know have quite a few automated indicators or whatnot that are using that and maybe then you say well you know maybe i need to create another one or maybe there's a time that you need it you know uh pulled less often than more often and maybe you want to do you know something around something like there's there's always reasons but i think the first rule of thumb is that if you can consolidate that's the best bet for you uh all the time so organizing your content so how do we properly design dashboards uh is key right and you know a few things here so find the core so determine the core theme based on the essence of the problem what are you going to create what's it going to look like what's it going to give you what problem is it going to solve what are you going to be able to tell the business from that knowing what that core that you know that's just one example of a core thing but if you can answer all of those things inside of what you're what you're creating then at the end of the day you have you know created you know and solved the essence of the problem just make sure that you know whatever that theme is that you know what it is and ask best ask better questions excuse me what would you do if you knew this information actual insights quite often i think that things are just created just to create them why not create something that actually gives value because it accomplishes something or it's able to give better insight to the business you're you're able to fix something you're able to show something maybe you're you have the ability to predict that something's gonna happen you know create things like that that actually give you power on what you're actually reporting on rather than just creating things and you really don't know whether or not there's any actual insights that you're actually able to gain from that and push to the impact so push interesting but correct but not critical information to an appendix know what you have out there put it in something create it in something so it's held there and know what you have there and then encourage people to make sure that they search search for something that's already out there rather than recreating the wheel if it's out there and it works then use it if you have to change something a little bit you know that's okay make sure that you're using uh you know an indicator source that is potentially universal you know knowing what a indicator source is from a governance standpoint is huge so if your business says this is exactly the way that we want to pull that information then you know that you have that inside of the indicator source and you push that out to people say this is what we want you to use um and again things that aren't critical push them to an appendix you know and and let let your let your people know that there's stuff that's out there and you may not necessarily see it here but maybe it's somewhere else the biggest thing is looking rather than just creating right out the gate and i think that if you can do that those are just a couple there are many tips and tricks that are out there for housekeeping but i think if you can look at those and try as hard as you can to accomplish those particular things it will make things a lot easier for you inside of performance analytics and certain insider servicenow when you start doing things you need so with that thank you and hopefully that answers the question